Trusted Agent profile · Houghton-le-Spring
★★★★★
1,722 reviews across 2 platforms
West Rainton, Houghton-le-Spring, DH4 6NN
Part of Avant Homes North East, see every office.
Avant Homes North East's office in Houghton-le-Spring, at West Rainton, is rated 3.7 out of 5 across 1,722 reviews on two platforms, including 9 Google reviews rated 3.7.
Tell us what you need and we'll put you in touch. Avant Homes North East hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Houghton-le-Spring.
Every review we hold for the Houghton-le-Spring office, from every platform, shown as written. First names only.
5/5
TrustpilotDraffen Park in Stewarton
Ashley at Draffen Park in Stewarton was very professional and helpful in finding us a home at Draffen Park. Ashley made the process very easy for us, Giving us the information and details we requested ,and kept in touch throughout the process via email, site visits and phone calls. Without Ashleys help we may have bought eleswhere.
5/5
TrustpilotInstant and lasting impression
From the first phone call I made, to the split second I walked into the Sales office, it’s been such a geat experience dealing with Louise, Jamie and David at Radford’s Meadow! Louise has made it a very special and memorable experience signing up for my new house, thank you!
Hi Cindy, thank you for taking the time to share your feedback! We’re thrilled you had a 5-star experience with us.
1/5
TrustpilotDon't buy from Avant
Peerfield Site Chilton Whatever you do don't buy from Avant who are terrible. I have had new homes previously so understand their will be faults etc. but this company are the worst by far. Decided to buy small property on a new development. On the morning I moved in the boiler had been leaking - walls & ceiling had to be repainted. Patio door windows have been replaced twice. So many internal problems too numerous to mention. Latest problem several months after moving in was a failure of Internet & Phone. There is a fault with the fibre optic cable & it needs replacing. Customer Care (Sunderland) basically not interested & even tried to blame me then the electricians who installed it - Site Manager initially said Avant would do any remedial work but Customer Care prevaricating & generally hopeless; inept or worse - integrity; absence of clarity & trusting of their words are all issues. Avoid at all costs or you will regret it
5/5
TrustpilotKlyppr Village Positive Feedback
After looking at all the reviews. It really is down to the individual teams that are involved in the process of the purchase, build and after sales product care. This combined effort has made our experience such a positive one.Nadia/Darren at Klyppr Village were honest and experienced in there forecast on completion and help in steering the sale.Wayne Schofield and his assistant Ollie have been pro-active in resolving issues, they have always been in good dialogue with timescales and snags which have been completed as promised.I appreciate not everyone is as lucky but thanks again to the team at Klyppr Village.
5/5
TrustpilotSarah the superstar …
After a little bit of disappointment when securing a reservation at a different site Sarah dawn at odettes point really made us feel at ease and is honestly the reason we decided to progress to plot reservation she is a real credit to your company
5/5
TrustpilotSarah was really friendly
Sarah was really friendly, informative and honest. Gave us options to think about and offered us the option to stay in touch so we know when the next phase of houses are ready for release. Lovely lady. Thank you.
1/5
TrustpilotAvant Homes' Wilbur Chase development…
Avant Homes' Wilbur Chase development in Ruddington Nottingham is a shambles. Staff lying about property completion dates, senior management and Directors at Avant refusing to respond to customer complaints. This is a failing business and will almost certainly cease trading before too long. Citizens Advice said they're inundated with complaints about them. Shame on the Executive Board at Avant for hiding from the problems
5/5
TrustpilotFirst and Forever Avant Home
We have just bought our Avant home on the Millbrook site. This Avant home will also be our forever home. The build is beautiful and is everything we ever could have asked for and more. We could not thank Amanda enough as she helped us overcome each hurdle every step of the way. She is an absolute asset to the company and we would not have secured the house was it not for her.
1/5
TrustpilotVery disappointing experience in keighley Shann park
Very disappointing experience with Avant Homes, Odette’s Point, Keighley
5/5
TrustpilotAngela
Angela has been great with us throughout the whole process of purchasing the new build. Despite delays beyond both of our control Angela has been understanding and has guided us through the process. Thankyou!
5/5
TrustpilotJacqueline from Honeyman Park Armadale…
Jacqueline from Honeyman Park Armadale was extremely professional. She was very friendly and helpful and explained the process of buying a new house very clearly. She was genuinely interested in helping me choose a suitable plot for my needs.
5/5
TrustpilotSorby Park, Waverley
Olivia and Laura at Sorby Park, Waverley, have been exceptional from first telephone enquiry to reserving our home. Everything has been explained thoroughly in a relaxed and friendly environment. We could not have been happier with our experience. Thank you both!
5/5
TrustpilotHelpful in every step…
Buying a new home can be very stressful, so it's very appreciated when someone takes the time to look at your needs and takes the time to explain your options. Lewis is just this kind of person. Thank you
1/5
TrustpilotUnfriendly staff Mickleover site
I went to Avant Homes in Mickleover to look at the schemes they had available. The woman working very abruptly said ‘what are you doing here then’ which I gave benefit of the doubt and took with a pinch of salt. She then said she had to take my name which I didn’t mind, but I did state that I’m not in a position to buy currently but I wanted to know which new build schemes Avant were offering. It seemed as through from that moment she didn’t take me seriously and spoke to me in a patronising manner. We asked to look at the show homes to assess build quality as this is something which I feel is important when finding a home. As we were going through she said we shouldn’t be looking at the decor but should be looking at the build quality. For a new build show home (representing the quality of the company), the general feeling I took away from this was poor build quality. The door at the entrance for storage was not closing properly, cupboards were creaking. Door handles creaked, one of them upstairs didn’t spring back when pushed down. The stair bannister also had a crack in it, and the stairs creaked. I understand that these houses may have lots of traffic going through due to people wanting to view them, but what I did not appreciate was the patronising remark made by the woman in the sales office as we were looking. These hand-in-hand do not bode well. A couple of weeks later, my parents went to view the houses and speak to a sales representative, and were met with same reception by the same person: ‘who are you and what do you want’. If I were high up in the business of Avant, I’d be looking into the way this staff member behaves this way and querying why she is still in a job like this because she seems to severely dislike people. My parents came away very dejected after receiving comments like ‘we don’t want any second hand rubbish’ regarding a potential part exchange and that they were unprepared. From my understanding, these people are here to help others make big financial and life decisions, and shouldn’t be met with rude remarks. They should be met with support and someone to answer questions, regardless of how silly they may come across to the person working. I then got bombarded with phone calls for around a week after, the first one being around 5 minutes after leaving the site. This same woman said ‘do you want me to pass your information on to our financial advisors or what’. Not very nice. AVANT, if you read this, I’d advise you to have a look into this staff member. I’m sure that I’m not the first to be complaining, and probably not going to be the last.
5/5
TrustpilotExcellent customer service
Sales lady Lynsey was very informative and pleasant to be around, excellent customer service, very customer focused in that she seemed to be honest and transparent in her views and opinions looking after the customers interest.
5/5
TrustpilotDeacon Meadows
Jane the Sales Representative was always very helpful and going the extra mile for us. Richard the site Manager also very helpful, completed all we requested on the home demo, even making sure how garden was rabbit proof 😀
1/5
TrustpilotNice at first...
After a very nice introduction and promises of endless help and assistance, once my NHBC survey (Which you cannot amend until a new survey 9 months later) was completed, suddenly they began to be difficult and hard to work with. The head of my development's customer service was rude, dismissive and manipulative, they have done and said anything and everything they can to avoid responsibility and refuse to properly look into my problem, simply saying it's my fault while feeding me incorrect dates and times among other things. If you are a person that requires regular assistance from the customer service of Avant Homes, avoid them at all costs!
1/5
TrustpilotAvant gotta clue!
Avant gotta clue!Why are we still left in this weed-ridden, overgrown and shoddy estate? We need the developer to finish off and maintain to acceptable (Wynyard Park) standards for the next 12 month handover period, so that the local authority and Wynyard Park Management can get on with adopting this for us all. Enough is enough!
1/5
TrustpilotThis Company Has Proved To be Above the Law
I bought a new home from this company then called Bett Homes in 2000. Now in 2024 I need to spend at least £10,000 on. No not a new kitchen but on badly eroded external brickwork mortar with hundred of holes that go through to the cavity. Roof valleys and verges, mortar erosion. And in hidden roof spaces ie over bay windows and hallway, no insulation. and a conspiracy of silence from NHBC and a Avant Homes, your NEW BUILD HOME may be next. DO NOT TRUST THIS COMPANY
5/5
TrustpilotFirst time buyer
As a first time buyer everything is new to me and my partner. Abi was very helpful and was able to answer all the questions we was asking. She was very knowledgeable about the whole of the avant homes plots at Odettes point.
5/5
TrustpilotCharlotte is Brilliant
We have had the usual few things that needed to be sorted out by Avant. On speaking to Charlotte she is the most helpful Customer Service operative we have dealt with ever. We have had several new homes (don't ask our ages!) and of those the Avant experience is by far the best - mainly thanks to Charlotte being so engaging and organised with answers when asked questions. Well done !
1/5
TrustpilotAll I can say is think twice about…
All I can say is think twice about buying a home from Avant. Their ethos is more home for less, this cannot be further from the truth.We purchased our home August 2019 and have had endless issues. First, our en suite had not even been piped out of the property, we found out through blocking and water logging, they then ripped up the front section of the garden leaving a new drain pipe grate and uneven grass. Our floor is not straight and none of the radiators were fixed on level, these are basic issues that should never be a part of a normal snagging list.We have had leaking garage ceilings, doors breaking, hob replacements, panels not fixed in properly, back fence not properly installed and started wobbling (this was resolved relatively quickly in fairness), bi- folds coming off hinges, spot lights not secured properly and coming out the ceiling. Our patio retainer wall is not straight and the inner plastering is not even throughout the house.We have major issues with our garden, which, has never been right from the start. There are boulders coming up out the grass and the grass is dead. Giving them the benefit of the doubt, we even hired garden specialists to come maintain the garden only for everything to die. After advising Avant of the issue months ago and being asked to be patient, I have now run out of patience. All we get back is that they are waiting for a report to finalise the issue, I am really not sure what kind of report takes months to get when our next door neighbour has his resolved and ready to be fixed. I have been told that they are on it, but, our neighbour, who is having the exact same garden issues, is getting his resolved by Avant (we reported ours about a month before they did).Our next door neighbour has had an even worse experience with their home, we count ourselves lucky compared to them. They have had to get major work done at the entrance of their house and lodged complaints with NHBC (we are now doing the same).Some of the issues get resolved in a timely fashion, others take months and you get flat out ignored with others. There are a lot more issues but I am just getting angry the more I type. This was supposed to be our dream home and has now become an extremely bad investment.There have also been complaints from a lot of the houses in the estate, I have not met a family who has good things to say about Avant and how they handle these issues.This was all after they pressured us into finalising the deal or face losing the house, as first time buyers, we trusted Avant as reputable suppliers of homes.To end, the build quality of Avant homes leaves a lot to the imagination. The front part of our roof is now bowing and we are out of our snagging time with no recourse to get this issue resolved. If you do decide to buy a house from these cowboys, 100% make sure you get in snaggers to go through EVERYTHING so that you can pass it onto Avant, there will be a lot.I wish we had of read some reviews before deciding to go with Avant.So, just fair warning. If you want a stress free house buying experience, Avant is not the company to go through.Edit: I have sent through the details as requested.Edit 2: since getting the first reply confirming receipt of email, I have had zero communication since. Just shows the level of professionalism at play here.Edit 3: 28th July - we now have leaking through the ceiling into the garage from the master bathroom. This was previously “fixed” by Avant. I truly hope this review warns enough people off making one of the biggest mistakes of their lives. What a joke, stay away.
Hello ByronThank you for taking the time to leave your feedback. We value your time and we're keen to learn how we can do things better. I appreciate that delays can be frustrating and I'd like to pass your comments onto our regional teams so they can look into these issues and get you some updated information where they can.In order for the support team to investigate this issue further, please could provide us with:- Your full name- Which Avant Development you’ve dealt with- And your plot numberYou can either update your review or get in touch by emailing support@avanthomes.co.ukKind regards,Avant Homes
5/5
TrustpilotGreat service with no issues
Reserved our house in Bradley Point in July. Peter was really helpful and answered any questions we had which was particularly helpful as first time buyers. We moved in the end of November this year. We’ve had a great experience and no real issues. Very few snagging issues, Nick the site manager was quick to get everything sorted for us.
5/5
TrustpilotWent to Copper Gardens to reserve a…
Went to Copper Gardens to reserve a plot. Andrea was fantastic with us and was very knowledgable answering any questions that we had. We were made to feel welcome and everything was explained on the next processes.
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Tell us what you need and we'll put you in touch. Avant Homes North East hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Houghton-le-Spring.
