Trusted Agent profile · Houghton-le-Spring
★★★★★
1,724 reviews across 2 platforms
West Rainton, Houghton-le-Spring, DH4 6NN
Part of Avant Homes North East, see every office.
Avant Homes North East's office in Houghton-le-Spring, at West Rainton, is rated 3.7 out of 5 across 1,724 reviews on two platforms, including 9 Google reviews rated 3.7.
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Every review we hold for the Houghton-le-Spring office, from every platform, shown as written. First names only.
5/5
TrustpilotOdette’s Point
Odette’s Point - Keighley.Buildings are fantastic locations and the estate has real character.More importantly the exceptional level of customer service I’ve received from Abi is 10/10. Lovely young lady and a true professional, Abi was really welcoming and the level of detail she has provided was excellent. 5* Customer Service.Highly recommend!!
5/5
TrustpilotRuby & Kornelija
Ruby & Kornelija, were very welcoming to us both, no question was too much. Very insightful and were quick respond via phone call or emails. They had made this buying process very simple, and stress free for 2 first time buyers.
5/5
TrustpilotLaura is Avant’s biggest asset!!!
Laura is for sure Avant Homes’ biggest asset! She is amazing at her job, always goes above and beyond and has incredible attention to detail. She certainly made our experience with Avant and our new home a lot more enjoyable. Thank you for all your hard work and always trying your best to help, Laura. We very much appreciate it.
5/5
TrustpilotBrecks Lane
Brecks Lane - Advisor JaneWe visited brecks lane as first time buyers and the first site we have ever visited. Jane was great at giving us pointers and promised to keep us in the loop with upcoming changes to the site. Great first experience and looking forward to speaking to Jane more!
5/5
TrustpilotBrompton Mews
We are first time buyers and moved in a few weeks ago. Peter made the process as smooth as possible and kept us up to date with any developments. Peter was friendly and answered all questions we asked.
1/5
TrustpilotBuyers beware - Happy to take your money......
I am not normally one to leave negative feedback, however I feel strongly that buyers need to enter into any agreement with Avant with realistic expectations.In there marketing Avant claim that the homes are unlike any other and that they do not accept compromises. They also harp on about their Avant Gold Standard, which quite frankly is beyond a joke.We know for a fact that we are not alone in our views, as others have expressed the same. Ever since we exchanged contracts the experience has been worse than poor with little or no communication regarding progress updates. We were initially told a move in date, this was then delayed by over 6 months resulting in the loss of our buyer, Avant agreed to help by Part Exchanging our house, however their offer came in under the valuations given by there 3 assigned agents (Avant advertise 100% market value), the mortgage valuation on our new property also came in lower than the sale price. When we challenged Avant on this there response was "fine we'll cancel the sale then!"The final delays were due to our house not passing the Avant Gold Inspection. On moving in we discovered, damaged door handles, uneven plasterwork, defects to tiles, areas not painted and even missing insulation. In addition the external bricks on the garage were a different brick from half way up. It has taken 18 months to get 3/4 of the initial list done, with most repairs requiring multiple visits due to poor workmanship. The house has been re-plastered the finish was that poor. We have also had issues with the driveway, whenever you turn your wheels it pulls bits of tarmac up, this was challenged and replaced once and the fault has continued. The latest response that we have received from their CEO and MD is that they are not willing to address the issue, as they are satisfied that it is fit for purpose, when we challenged this they had a report done which they are not willing to share the findings of, although conversations that we have had with contractors would support our argument. This lack of Customer Care is something than runs right through the business, even down to the site management who has demonstrated clear examples of sexual discrimination towards females, and has a general attitude of talking down to people. His attitude is that he is not customer facing so doesn't care! Is he not aware that he is talking to customers on a daily basis!Anyway this is an overview of my own experience with Avant Homes and to go into too much detail would take too long!
5/5
TrustpilotExperience with Avant Homes
I met with Lewis today from Avant Homes.It was a very informative meeting.Lewis is a very decent well-trained and professional sales advisor.He gave me plenty of time to look at the houses and we set another meeting to look again at the houses which i liked with my husband.
5/5
TrustpilotLaura came to my house at Waterside…
Laura came to my house at Waterside Quarter to fix some snags and wow!! What a lady. There’s not a thing that she cannot do, she is an absolute credit to the company. Couldn’t rate her level of work high enough and with her professional and kind attitude I felt she needed highlighting with a 5* review! Thank you Laura!
5/5
TrustpilotLewis Simms Good review
Lewis was brilliant, helpful and even managed to get us an appointment the same day, very helpful & professional, explained all options to purchasing a new house and deposit options, once closer to the time I will certainly be booking and request Lewis to sell us our house
5/5
TrustpilotCustomer Support - Joe
Joe was excellent tonight! He remained in the marketing suite answering questions, for a considerable amount of time after it was due to close and was extremely helpful. He was sincere and personable, endeavouring to assist me with all the queries I had.Thank you for the help.
Thank you for the review Adam.Really pleased to hear that your recent visit was a productive one.Rest assured we will be here for you with whatever you need in the future.Thanks againAvant Homes
5/5
TrustpilotGreat Experience at Vanbrugh Gate - Julie
Currently waiting for our completion date at Vanbrugh Gate and Julie has been so so supportive and welcoming to us as first time buyers. She has helped us more than she knows, and the rest of the team have been really friendly and approachable. Thank you to everyone at Avant, Vanbrugh Gate!
5/5
TrustpilotLewis was very helpful in answering any…
Lewis was very helpful in answering any queries I had and gave a very good overview of the site and what was being developed over the next 10years. It's made us consider this development as a potential area to move into. thanks Lewis!
5/5
TrustpilotAvant homes (Peter)
I’ve bought my first home from avant homes thanks to Peter at Brompton mews that made it a very easy process and was very helpful and knowledgeable.Swift easy process couldn’t fault him.Lovely first house !Cheers Peter !
5/5
TrustpilotExcellent customer service
Excellent customer service from both Lewis Simms and a close colleague of his called Jamie (alternative site but didn’t catch his Surname). Lewis was polite, welcoming and explained through specific details. His knowledge and expertise were great.
5/5
TrustpilotCraigowl Dundee - Andy Jones
Andy Jones came to visit us today to do some some snagging bits on our house. Nothing was too much bother and all done just as he said he would. Went above and beyond to help us. Many thanks to Andy.
2/5
TrustpilotNo screen to navigate to give details…
No screen to navigate to give details of various properties. Visit is just 10% better than phone conversation as I could only view 1 property type of my specification, others are not available and no virtual tour in place.
4/5
TrustpilotLooked at purchasing a house at…
Looked at purchasing a house at Strawberry Fields, Carlton. Sadly unable to negotiate on a deal but Nicola (sales) was very helpful in trying to assist us.We had a lot of contact with Nicola and always found her to be helpful, professional and very knowledgeable. Thank you Nicola
5/5
TrustpilotWest Midlands - Monkswood - Rob Burnham is fantastic
I've reserved a property on the Monkswood development in the West Midlands and I have been extremely satisfied with all service received so far. Rob Burnham has been absolutely fantastic. I am a first-time buyer so buying my first home has been somewhat daunting but Rob left no stone unturned and I'm now counting down the days to completion.
1/5
TrustpilotOdettes point Keighley Shan lane ,the…
Odettes point Keighley Shan lane ,the staff (Sarah)very rude and unprofessional.
5/5
TrustpilotHoneyman Park
Jacqui at Honeyman Park has been great always keeping us up to date and really helpful and knowledgable when looking at our options and upgrades. She always makes sure things are done correct first time.
5/5
TrustpilotAngela was very helpful in explaining…
Angela was very helpful in explaining the full process of buying a home to us, including going through the different options and upgrades available. We found her very welcoming, friendly and accommodating, leaving us feeling confident in buying a home from her.
4/5
TrustpilotLewis from Greenlock Place
Lewis from Greenlock Place was welcoming when I dropped into the development over the weekend. He showed me around some of the properties and provided me with some additional information about the area, which I didn’t know about and answered some additional queries via e-mail.
5/5
Trustpilot1 month in, Sorby Park/Rotherham
In Avant home 1 month now. I read so many negative reviews and I was a bit worry but I found the site manager Dean very interested in customer satisfaction, reactive to our needs, and generally a star. External snags were completed even in our absence. Small snags shouldn't be counted as realistically I can do them myself quicker and almost effortlessly. So thank you Dean and team. So far happy homeowner.
3/5
TrustpilotAdam was fab
Adam was fab! Turned up as expected, carried out the work to a really high standard, friendly, great with my daughter and our dog who were both very interested in what he was doing. If the review was purely for Adam I would have given 5* however our overall Avant experience hasn’t been great, hence the 3* review.
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