Avant Homes North East Houghton-le-Spring reviews

★★★★★ 1/5

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Avant have not been responding very…

Avant have not been responding very well to fix issues in my new home in DanetrePlace Daventry. House had two times massive leak from the main bathroom leading to holes drilled in kitchen ceiling and in bathroom walls. The other two en-suite had leakage issues and stopped working leading to change the shower box.Whole house has not been completed before the handover. They gave me the keys standing outside the home and made me to sign it.It’s been two months not much progress interms of fixing issues. House is filled with construction and paint dust and I am left to live/breathe in this place everyday. There has been more than 50 patches done to resolve the uneven surface in the walls and ceilings but they didn’t bother to finish the paintings for more than a week now. Still there are 10s of patching work. Blowing fresh air to the kitchen utility from the garage as the door is not fixed.Door to the garage is fitted wrong way around. Holes/ uneven surface all around the pipe everywhere. Didn’t fit any of the optional extras I have ordered during handover. The list goes on and on It already over two months and When I escalated further and further, the answer I got from one of the directors last week was that I have to wait for two years as per contractual terms with no proposed deadline or time frame to fix things.Even I have mentioned about the possibility of me getting Heath issues living in this house and they don’t care to bother for anything. Have no idea what to do now.

Rakesh · 6 March 2021

★★★★★ 5/5

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Croftside Quarter - First time buyers

We have just completed on our first home at Croftside Quarter. We reserved our plot back in March and Georgia has been absolutely fantastic throughout the whole process. From finding us the right house type, to reserving and completing, Georgia has been there every step of the way. Thank you Georgia! Sam & Chloe

Chlo · 6 January 2024

★★★★★ 1/5

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Customer service is terrible (and…

Customer service is terrible (and that’s before you part with your £500k!)Rang numerous times to try and arrange to see the show homes in wollaton Nottingham. Eventually got through to someone who said they would take my number and someone would get back to me . That was three weeks ago. No one got back to me. My partner tried ringing , he left serval messages and after a while arranged an appointed. We turned up as arranged at 10 am.... waited til 10.10 but no sign of anyone. Later that day someone rang saying that our appointment had been book in his diary at 10am but he didn’t actually start work til 11am. Disorganized and uninterested

Jane · 1 March 2021

★★★★★ 5/5

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Thank you Vicky and Lesley

We moved in to our new house today . Words couldn’t explain how happy we are . Thank you to everyone at Avant through out journey . Especially Vicky who has been a great great support to us .we don’t know what would have happend without your support . Thank you so much Vicky ... you are an asset to the organisation and keep doing the good job ..Thanks also to Lesley for all moral support and being really great to us ....

Soumya · 26 February 2021

★★★★★ 5/5

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Avant Homes.

Cadley Village, Swadlincote.First time buyers.I must say, Avant have been brilliant with myself and my partner soo far, our sale advisors Jack Robinson was our first point of contact and has been throughout our journey soo far, such a friendly and helpful guy, hes made the process soo far a lot more fun and relaxing than we anticipated! We arent fully aware off whats involved in the whole process and learning as we go, but the team at Cadley have been great, we recently went through our checklist with Micheal Coles, he went thorough all documents clearly and made sure we were all up to speed ready for the next stages of our purchase.We hope this relationship and experience continues throughout the duration of the development and up to completion.We have reserved and the next stages are swatches and another view of the show homes with Jack, we can’t wait.Thanks again to Jack and Micheal for the support and help soo far.

NathWilliams · 19 February 2021

★★★★★ 5/5

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Avant homes works to satisfy customers…

Avant homes works to satisfy customers requests tirelessly to make quality and excellent deliveries

Mr · 17 September 2026

★★★★★ 5/5

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Wakefield, City Fields- Excellent experience from beginning to end

Wakefield, City Fields. We have had a great experience from beginning to end, of course there have been challenges along the way due to current situation but Avant has always been supporting us.The day that we entered the Marketing suite and met Kelly we had been day visiting other developments from other builders, and Kelly really made a difference. She welcome us warmly and respectfully, and had genuine interest on answering all our questions and concerns. Speaking with her we felt that we could trust Avant. Next day we came back and booked what it is now our beautiful home.There were many delays through the process, from August to December and finally January, maybe we would have appreciated a bit more certainty during the process, but I guess that no one had that at all. The specifications changed during the process but Avant made sure that we got what we had signed before these changes. Kelly and Olivia helped us very efficiently with this.When Clare started to look after our case, everything was also very good, good communication and willingness to make the experience as good as possible.Only thing that I wouldn't recommend is Avant solicitors, Emsleys, lack of communication and explanation on the steps to take, I felt many times that they thought we should be the experts and not them. Once we moved, Rob and Luke made sure that everything was as we asked. We hired a professional snagger as we know very little about construction! The feedback from the snagging was very good, the number of snags found was quite below the average for a house like ours. There were some things that needed to be fixed, and Luke, the site manager, acknowledge them and has taken very quick action to fix everything that is needed, showing very clearly his aim to deliver the best quality to his customers. Well done Avant team, we are so happy in our new home!Teresa & Blanca

Teresa · 28 January 2021

★★★★★ 5/5

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James at City Fields, Wakefield

We went to visit City Fields development in Wakefield and we were greeted by James.As first time buyers we didn’t really have a clue what to expect or what we were doing really but James put us at ease straight away. He gave us the number of a financial advisor to speak to and kind of see where we were at and we ended up coming to see James again the next day to secure our house.The experience so far has been super easy and fast and James was just really helpful and friendly. Would definitely recommend speaking to him if you’re looking at Avant homes.

Becky · 24 January 2021

★★★★★ 5/5

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James was very helpful and informative

Jo · 19 October 2024

★★★★★ 2/5

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Defects, scratches and carelessness - Hawthornden, Rosewell - Plot 53

When I first stepped into the Showroom, I was taken aback with the design, layout and specification. Everything with the first meeting with them give me a good vibe that this was a company I wanted trust with my family’s future.We were given a deal of free flooring and a reasonable offer to purchase our current home and it was a good offer, but they wanted a response by close of business that day. We declined as we could not decide our future within that timeframe.Over a two week period my wife bounced back and forth with the sales manager who was trying to understand why we backed off. Once it established that we were scared off due to the hardball sales tactics they came back with a deal that was better than the last and this time, gave us a full weekend to consider. We agreed and were due to move in last week of Oct 2019.We also decided to change our initial carpet choice and the Sales rep told us this would all be taken care of.Scottish Power (SP) were to set up the gas meters and it just so happened we were with SP in our then current house. We phoned them up one day in mid Oct to inquire on how we cancel energy for our old house and then they asked us about our new property. After 15 minutes the SP rep told us the precise date the gas meters would be installed in our new build which would be 11th Nov. We called Avant who stated our house would be ready for the end of October.A few days before the end of Oct, we get the call that the gas meters were not going to be installed due to “miscommunication” between them and SP. This therefore would mean that since our move out date was now set in stone we had little notice to find alternative accommodation and would have to put our things into storage.We did manage to get Avant to pay for the storage costs but they was no compensation for the time and effort we had to put in due to their lack of communication with SP. There was a great lack of empathy in the email I received from their area managing director on this point. By mid Nov, we moved into our Avant home to find ourselves with scratched windows, the wrong carpet installed (after being told it would be taken care of), a metal rod sticking out of our grass, a front door we struggled to open, a ruined stair banister, chipped bricks, tiles, kitchen veneer and a really bad paint job. A really bad finish to what could have been a wonderful home.I had a snagging list which I used for our last home (new Cruden build with 15 snags) but found 150+ with Avant initially.Remediation started right away but it was gruelling. A lot of fixes were botched also. A dented fridge door panel replaced with an even more dented fridge panel as one example.Once COVID hit, this process (quite rightly) stopped and during lockdown I had the opportunity to really get to know the house and its issues and added a further 39 snags to the list. I also found another 40 but there were quick fixes I could do myself.We waited until about mid-July 2020 to give Avant a chance to restart their operations before we chased them on our snagging list. However, they seemed to change their tune on what they were willing to fix. Especially the 39 snags I found in the early days of lockdown saying it could have been us (it wasn’t). They also refused to replace one of the living room windows as the scratches were not bad enough despite being all over the window.At this point, we felt we had no choice but to put ‘Do not buy Avant’ posters on our windows. Regrettable, but it was the only way to make them listen to us.After this episode, things got moving again in Aug and we even got the carpet replaced.But by Sept things slowed down again so I started chasing them periodically on the outstanding items. It was extra work for me and the only way to make them act.We did eventually get our front door replaced by Dec which was a big win (it did not sit right in the frame and damaged the bottom of the frame after some use)To date I’m left with a few snags including scratched flooring in each of the bathrooms, and kitchen area, the living room window has still not been replaced despite raising within the 10 days (I just get quoted NHBC guidelines that somehow minor scratches all over the window are ok), (other residents have had lots of windows replaced too) and a driveway with chipped bricks and not flush with the drainage channel.It just feels I’m getting ignored now.I’m also left with a lot of things I have to live with, the plastic surgeon (who seem to visit a house on the estate weekly) can only go so far. And I’ll be left with more expense as I attempt to fix up the house over the years.Avant did fix a lot for me but still have a little way to go to make up for the sub-par product they handed over to me.All in all, you will get a nice home from Avant but only if you are willing to chase them considerably, live with some defects and fix things yourself which I’m now facing.

Paul · 11 January 2021

★★★★★ 2/5

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Covid was a real wake up

Covid was a real wake up. Building finish was and still is appalling. Told by a Building manager I bought an old Building and had to put up with the rustic look.3 years on..no help recognition. I have holes in walls and bad mastic and cement. Inside is poor workmanship. Last home and so so hurt.

Beverly · 8 November 2023

★★★★★ 5/5

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Plot 153 city fields Wakefield

Plot 153 city fields Wakefield Just to be clear this rating for the after care team and building site management at Wakefield city fields We had a very bad experience through the sales process which left a very sour taste to say the least with incentives being removed at the last minute and pressure and upset added prior to the move and that won’t be forgotten!! however.....Amazing care from the team on site, anything we’ve reported we’ve had fixed or the fix has been ordered. Amazing friendly and personal experience, site manager Mick and assistant Elaine have been very comforting and open and honest throughout which is all we’ve asked for given the Avant standards of honesty we were promised and didn’t receive prior to moving in.Neil was sent to work on our snag list, going above and beyond to be friendly and informative so if he can have a pat on the back as a result that would be great.Zoe and Craig we met recently in the after care team, really friendly and helpful I must say we needed some convincing after all the upset but the names above have helped improve our experience. Moving day was awful and caused tears as we had to find our own carpet and flooring which due to the rush wasn’t complete or to the standard we signed up for initially by Avant before it was removed (dangle incentives and take them away once you’re committed), petty things being either removed or not included that we were sold at the start ruining our home demo, not the avant dream we always wanted but we’ve been looked after since and that’s cheered us up.Can’t say enough about the aftercare and building team, they should be praised for turning around a bad situation caused by lack of clear and honest communication through the sales process. We love the house, our kitchen and Bi-folding doors would be the favourite part.

Louis · 9 January 2021

★★★★★ 5/5

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Great service during viewings in York

Lewis Simms were informative and gave great service when we was viewing new homes in York. I would recommend family and friends to speak with him and look at these beautiful homes if they was buying in York.

Danielle · 15 October 2024

★★★★★ 5/5

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A big thank you to Jane and Richard at…

A big thank you to Jane and Richard at The Deacons Meadow site, Uppingham. The Best new home build I have ever seen. Nothing was too much trouble for Jane and Richard and the finished home exceeded our expectations. Cannot recommend highly enough.

Jac · 25 July 2024

★★★★★ 5/5

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So helpful and friendly

Jacqueline was so helpful and friendly. Allowed us to view the properties at our own pace and gave us loads of information about the properties, development, prices etc and answered all pur questions. Has made the beginning of our journey searching for our home very easy and I'm looking forward to being back in touch with her.

Jenna · 8 October 2023

★★★★★ 1/5

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Their Moto is "live differently"

Their Moto is "live differently"We moved in our new home on the collinsgate site, Coalville.On the day we moved in the house had not been cleaned properly, we thought this is a poor start as the house is supposed to be inspected by 3 different people. We have found various of faults with the house ranging from the main bath needed to be replaced ( this took 3 attempts) the stair newel post is 10mm out of level and still needs to be resolved. Alot of glass in the windows was scratched, now replaced. The garden wall had to be partly taken down and rebuilt due the the wall being out of level and the top coping not level with each other. The door bell which we upgraded still isn't working, we have been move in for 9 months. Kitchen wall units are twisted, they have been out twice to fix these and they have failed on both occasions. Customer service I don't find helpful, I told them the radiator in our relax area was too small, it took 2 different plumbers to agree. They have built a stone wall for our boundary but it's that close to the house you can't walk through the gap. These are just a few examples of the poor workmanship and lack of attention to detail. Avant homes have had 6 months to put our house in the state it should have been when we moved in, we are still waiting for work to be finished so like Avant say "live differently", . You pay a lot of money for these houses,simply not worth it

MR · 26 November 2020

★★★★★ 5/5

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Viewing Avant Homes - LS9

The Customer Service Adviser was very polite, calm and helpful.

Ibikunle · 22 September 2025

★★★★★ 5/5

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Recently urgent issues resolved immediately

Recently I've had urgent issues with plumbing and a door not locking, Avant did an excellent job especially Shelby, in getting technicians out immediately to resolve the issues. The locksmith came out Sunday as soon as I reported the issue, Matthew the locksmith also did an excellent job.

Shehzad · 15 April 2024

★★★★★ 5/5

Trustpilot

Penicuik Development - Andy Jones

Andy Jones came to do work on the property and was absolutely superb. Did a number of little jobs all in one go and was very friendly and got everything sorted very quickly and very efficiently. Guy was a credit to the company.

Scomminshotmail.co.uk · 14 July 2024

★★★★★ 5/5

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Jessie Barber at the Radfords Meadow…

Jessie Barber at the Radfords Meadow site at Mickelfield Leeds has been welcoming, helpful and kind from start to finish, she’s very approachable and gets things sorted,if she says she’s going to do something then she does, nothing was too much trouble for her,great experience all round with Jessie.

FrancesBurbidge · 22 March 2024

★★★★★ 5/5

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We had our house demonstration with…

We had our house demonstration with Vicki today and she could not have been more helpful! Their attention to detail and care when talking us through our new home couldn't have been better! Thanks so much Vicki!

Katie · 17 October 2024

★★★★★ 5/5

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Odette’s Point

Odette’s Point - Keighley.Buildings are fantastic locations and the estate has real character.More importantly the exceptional level of customer service I’ve received from Abi is 10/10. Lovely young lady and a true professional, Abi was really welcoming and the level of detail she has provided was excellent. 5* Customer Service.Highly recommend!!

Sakib · 5 February 2024

★★★★★ 5/5

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Ruby & Kornelija

Ruby & Kornelija, were very welcoming to us both, no question was too much. Very insightful and were quick respond via phone call or emails. They had made this buying process very simple, and stress free for 2 first time buyers.

Rachael · 21 February 2026

★★★★★ 1/5

Trustpilot

Even they don’t deserve a one star

Even they don’t deserve a one star highly not recommended this company Customer service is really bad nobody cares they don’t work too long workers in this companyIf you talk somebody today next two months later it will be gone that workers Let me explain my problem explain myWe move in to plot152 swaffham house in 2019 begin in January New build brand-new houseAnd we find out door scratches on main doorsAnd I report to the site manager which is who work for our Avant he bring someone he says they will spray the doors which is plastic doors Site manager Vince byrne he didn’t put on the system what ever it’s not my problem end of the day at the time they fix the doors it doesn’t come from my pocket it is Door is paint he paid from the company money on the head office they told me is not on the record this doorSo paint coming off now 2020 year after also report to the NHBC they’re not taking any action Avant home told the NHBCThis is the message from NHBCAfter the meeting the builder was contacted, and reported that they thought the door had been cleaned with an unsuitable product by the homeowner.The NHBC are unable to determine the cause of the discolouration and do not know how the door has been cleaned. Therefore, this item is beyond the scope of the Resolution Service.We never use unsuitable products for the door they don’t won’t do Because will cost money for them and +house still WarrantyMy another complainKitchen doors when is rain water coming in they didn’t fix that as well good news NHBC except this complain they will put right hopefully soon as possibleDon’t buy house don’t waste your money 👎🏻👎🏻👎🏻

Gyunay · 26 September 2020