Trusted Agent profile · Horsham
★★★★★
1,973 reviews across 2 platforms
Sterling Buildings, 2-3 Carfax, Horsham, RH12 1DR, RH12 1DR
Part of Cubitt and West, see every office.
Cubitt & West's office in Horsham, at Sterling Buildings, is rated 4.7 out of 5 across 1,973 reviews on two platforms, including 189 Google reviews rated 4.3.
Every review we hold for the Horsham office, from every platform, shown as written. First names only.
5/5
TrustpilotCubitt & West Telscombe Cliffs Excellent Service
Cubitt & West Telscombe Cliffs dealt with our sale professionally and were extremely helpful. Gary Wheeler kept us fully updated and was extremely helpful throughout the whole process from start to completion.
5/5
TrustpilotGreat experience
Great experience selling house with Cubbit &West. Great communication. Julie was very helpful. Big thanks
Good afternoon,Thank-you for your kind words about our Senior Sales Progressor, Julie. I will be sure to pass your comments along.Kind regards,Neil PiperOperations Director
5/5
TrustpilotHelpful and timely
The team at Cubitt & West, especially Lindsay, has been very helpful in assisting me with maintenace for my flat. She has been responsive and helpful with my questions and needs.
5/5
TrustpilotAmelia was fab
Amelia was fab, Really great experience finding my first home with Amelia.
Hi Bea,Thank-you for your kind words about the Southsea office and in particular Amelia. I will be sure to pass your comments along.Kind regards,Neil PiperOperations Director
5/5
TrustpilotSmooth process
This is my first time working with Cubitt & West and It couldn't have been better. Micah Roye made sure I was able to have everything ready before my moving date. Thank you!
5/5
TrustpilotI firstly would like to thank you…
I firstly would like to thank you everyone that helped at cubitt and west! but the two people that we couldn’t thank you enough is Dan and Marcus! what kind hearted, caring people are you! We couldn’t of wished for a better agents to go with! would recommend you to everyone who asked thank you again for everything you done for us :)
Good afternoon Jake,Thank-you for your kind words about the Portsmouth Lettings team and in particular Dan & Marcus - I will be sure to pass your comments along.Kind regards,Neil PiperOperations Director
5/5
TrustpilotSouthsea cradle to grave support
Southsea cradle to grave support. The Southsea branch helped me buy my house and years later sell it. Both times, the other half were slow and difficult but the team supported, advised and worked in my favour. Their advice is always well considered and they do not over promise and undersell. If I ever returned to Southsea, I wouldn’t hesitate to use them.
Good afternoon Jason,Thank-you for your kind words regarding the Southsea office of Cubitt & West - I will be sure to pass your comments along.Kind regards,Neil PiperOperations Director
5/5
TrustpilotHolly and the lettings team
Excellent service from Holly throughout the letting process. Regular updates, prompt reply whenever required & the void period of only 4 days.
Afternoon Lana,Thank you for your lovely review! We're pleased to hear that Holly provided excellent service throughout the letting process and kept you well-informed with regular updates. It's fantastic to know!Best regards, Cubitt & West
5/5
TrustpilotExceptional service from start to finish. …
Fantastic service would certainly recommend this friendly and professional office. An honest and easily contactable Team that work together tirelessly to ensure a slick process - which for house purchasing is near impossible. Thank you so much for all your help Samara and Julie so much appreciated and I have recommended you to all my contacts and friends. A very big thank you
Good afternoon Lesley,Thank-you for your lovely review about the Portsmouth team of Cubitt & West and in particular Samara & Julie. I will be sure to pass your comments along and I wish you all the best for the future.Kind regards,Neil PiperOperations Director
5/5
GoogleHighly recommend Cubitt and West and Sam Collins at the Horsham branch. Super helpful guy and extremely knowledgeable and professional. Was able to confidently answer all my questions and concerns and felt extremely happy with the service. Keep up the good work you are doing! Would have no hesitation in recommending Sam and the Horsham branch.PositiveResponsiveness, Quality, Professionalism, Value
Hello, Thank you for taking the time to leave a review. Many thanks, Cubitt & West
5/5
GoogleHad great service from Jodie who helped us secure a lovely new home in Horsham. We are so happy with our new place and are so grateful for the support through this process. Thank you!!
Hi Owen, Thank you for leaving a review! It's great to hear how our agent, Jodie, has helped you to secure your new home and how supported you've felt throughout the process. We wish you all the best for the next chapter in your new home! Best wishes, Cubitt & West.
5/5
TrustpilotGreat service
I rarely write reviews but on this occasion felt I owe one. Kian have been amazing with us and made our journey that little better for it. He was understanding and showed patience to our needs. I know its their job to look after their clients, however a friendly smile and genuine interest goes a long way so thank you. Sree
Dear SreeWe really appreciate you taking the time to leave a review of Kian from our Banstead office. Kian is a highly valued member of staff who always goes above and beyond to help his customers and he will be delighted to read how helpful you have found him to be. Kind regardsBecky Jennings, Operations Director, Cubitt & West
5/5
TrustpilotOver all experience with the team was…
Over all experience with the team was great from inquiries, viewing, until the contract signing. They follow up and inform client on a timely manner especially Becky. Keep up the good work.
1/5
TrustpilotA Scammer to Avoid!! Violation of Confidentiality!
I sent an inquiry of the lease length of a property in Littlehampton. This agent kept sending me text messages (asking me to call them back) without my permission. They gathered unnecessary personal information including my residential address, email address, telephone number, and even date of birth. I did not feel right by the sound of the person on the phone. I refused to give my date of birth. The agent then said 'then I am not able to help you'. They refused to tell me the length of the lease of the property which is just the basic information when I declined to reveal further of my personal information. The whole conversation caused a lot of discomfort and distress. They are nothing more than a scammer! It is a violation of confidentiality when gathering excessive information from any customer! Be careful!! Avoid this scammer!!!
5/5
Trustpilotexcellent service
Sam was excellent. The service we got was efficient, professional and friendly. Highly recommend
Thank you for taking the time to leave a review. Best wishes,Cubitt & West
5/5
TrustpilotKirsty at Pulborough was excellent!
Kirsty at the Pulborough branch was absolutely fantastic in helping us buy our cottage. It was a very difficult case but she went over and above to help keep us calm and updated on everything that was going on. The effort she put into everything was amazing, and we are extremely grateful for everything she did. Many thanks again.
Thank you for taking the time to write this lovely review. Kirsty is a very conscientious member of our team and will always do whatever she can to make a customers experience as best as it can be.
5/5
TrustpilotEmily Rae You Rock!
Emily Rae, Superstar************ Thank you for all your patience and support. You were top of your game. We appreciate all you have done to get us settled into our new home. Best wishes
5/5
TrustpilotGREAT EXPERIENCE From initial contact to view the…
From initial contact to view the property to moving in we felt every confidence with the company and in particular their agent Marcus Farrow. What could have been a traumatic time passed without any hitch.
Hi Francesco,Thank you for leaving a review! We're delighted to here how positive your experience with our agents has been.Best wishes,Cubitt & West.
1/5
TrustpilotWORST LETTING EXPERIENCE WHILE MOVING OUT
When I moved into property cubit and west people were so nice and helpful but when I left the property, I had the worst experience with this agency and they only favour landlords and no say for tenants at all. For tiny repairs they took almost half of my deposit money instead having it repaired charged me for full replacement like beaded cord for blind which is for under £10 they deducted from deposit £228 and similarly for small scratch on platform they deducted £180 and curtain hook was loose, they deducted £84. PATHETIC EXPERIENCE AND THE WORST AGENCY
5/5
TrustpilotAmazing service from the Cubitt & West…
Amazing service from the Cubitt & West Horley team when they sold our house, so helpful and friendly and the communication was excellent, I would highly recommend. A big thank you to Siobhan, Donna, Ben & Leonie.
5/5
TrustpilotHow difficulties were handled
I came into some difficulties with my situation renting a property through Cubitt and West; all I can say is how wonderful, kind, helpful, genuinely concerned and caring people that Bethany Shepheard and Ryan Marsden are for helping me in that situation. They were very friendly, helpful and professional; informing me at every stage of the situation, but with genuine compassion. They both are a fantastic addition to the Cubitt and West team; to their bosses, a simple message from me: “don’t let them go, please give them a decent pay rise!”
5/5
TrustpilotMaria Gunning at Horsham
Maria at the Horsham branch has been absolutely wonderful in helping us find our new family home. She has always been at the end of the phone and been very quick to respond to any queries we have had. She has been very friendly and approachable, incredibly accommodating at the fact that our daughter has had to be with us at appointments/viewings. She has done her best to fit around our schedule. We cannot thank her enough for helping make this happen. And a special thank you also to George who took the time to show us around the properties and dealt with all our questions at the viewing stage.
5/5
TrustpilotHome letting fabulous experience.
We had some changes of circumstances and unfortunately we had to let our home, we chosen Cubitt & West as a close friend of us highly recommended and we needed things to be done quick and easy. And we couldn’t be happier it took them under 3 weeks for the house to be listed and rented and tenants already moved in. Jon DaSilva and Ciaran Street who we mostly spoken too they provided us with great, quick and efficient service, we definitely recommend them in all areas.
5/5
TrustpilotExcellent Service
I have had a great experience with Cubitt & West. The agent Becky Darby has passionately assisted me since day one with proper manners and explaining every single detail or answering thoroughly to all my questions. The quality of service and professionalism with this agency is the main reason that I highly recommend them to everyone.
Good afternoon,Thank-you for your kind words about the Portsmouth Lettings team of Cubitt & West and in particular Becky. I will be sure to pass your comments along.Kind regards,Neil PiperSenior Operations Director
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