Trusted Agent profile · Horsham

Cubitt & West Horsham reviews

4.7

★★★★★ Excellent

1,962 reviews across 2 platforms

Sterling Buildings, 2-3 Carfax, Horsham, RH12 1DR, RH12 1DR

Part of Cubitt and West, see every office.

Cubitt & West's office in Horsham, at Sterling Buildings, is rated 4.7 out of 5 across 1,962 reviews on two platforms, including 189 Google reviews rated 4.3.

Google logo

4.3 / 5

189

Reviews on Google

This office

Trustpilot logo

1,773

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Horsham office, from every platform, shown as written. First names only.

5/5

Trustpilot

Thanks to Holly Mackay and the rest of…

Thanks to Holly Mackay and the rest of the team at Cubitt & West for their very efficient work helping me sign onto a house. Holly was quick to resolve any problems which arose and really helpful throughout the process, making it so easy! Thanks again!

Carwyn · 10 January 2024

Agent replied · 27 October 2024

Hi Carwyn,Thank you for leaving a review! It's great to hear how positive your experience with our agents has been and how quick, Holly in particular, has been to resolve any problems that arose and help you throughout your process.Best wishes,Cubitt & West.

5/5

Google

I have been dealing with Annabelle Williams and can’t fault her enough for being so prompt with everything to get me moved in at a strange time of year. No faults from Anna at all and would highly recommend

Marcus · 10 January 2026

Agent replied · 10 October 2026

Hi Marcus, Thank you for sharing your experience. It is great to hear that Annabelle was so prompt and supportive in helping you get moved in, especially at a challenging time of year. Her efficiency and commitment clearly made the process much easier, and we truly appreciate your recommendation. Thanks, Cubitt & West

5/5

Trustpilot

Hannah Brasier is brilliant

Hannah Brasier is brilliant. Always helpful and efficient and keeps a calm head in a crisis.

John · 9 March 2026

5/5

Google

Spoke to Carr about a potential property purchase in the Broadbridge Heath area. His extensive knowledge of the local area really was helpful. Shared insights that I did not consider!

Rez · 19 October 2024

Agent replied · 9 November 2024

Hello Rez, Thank you for your kind review - we will pass this on to the team! We're always here to help you move forward on your property journey. All the best, Cubitt & West

5/5

Trustpilot

Paige has been nothing but outstanding…

Paige has been nothing but outstanding in every way right from the off and made this move not only easy but also a pleasure , she is a real gem to have working for you

Ben · 30 July 2024

Agent replied · 27 October 2024

Good Afternoon Ben,Thank you for your kind review - we will pass this on to the team! We strive to help our customers through what can be a stressful time.Many thanks,Cubitt & West

5/5

Google

My main contact has been Kirsty and I only have positive words to say. Incredibly professional and a pleasure to work with. Made buying a house as straight forward as possible. Special thanks to Vic too

Mark · 12 July 2024

Agent replied · 9 November 2024

Hi Mark, Thank you for taking the time to leave a review. We're happy to hear that our team provided you with an excellent service. We wish you all the best in your new home. Best wishes, Cubitt & West Horsham Estate Agents

5/5

Trustpilot

Zoey McGovern

I’ve had some pretty dire experiences with estate agents over the last year, but my faith has been restored by the AMAZING Zoey! Zoey is a pleasure to deal with, who really wanted to understand our requirements. Zoey has been extremely proactive and is a credit to the branch.Keep up the good work Zoey and I hope we manage to find our forever home with you!

Alex · 3 March 2022

Agent replied · 27 October 2024

Good afternoon Alex,Thank-you for your kind words about the Portsmouth office of Cubitt & West and in particular Zoey. I will be sure to pass your comments along.Kind regards,Neil PiperSenior Operations Director

5/5

Trustpilot

Top marks for Horley branch!

Just bought a flat in Central Horley with the help of Ellie from Cubitt and West Horley branch. She was always cheerful and helpful, and any time there was anything we needed she was always quick to get back to us. She also put us in touch with a brilliant mortgage broker, in fact, everyone involved at every stage helped the purchase to go through without a hitch. Thanks Ellie!

James · 28 June 2021

Agent replied · 27 October 2024

Dear JamesThank you for taking time to write about your positive experience with Ellie and the team at our Horley branch.It was a great pleasure passing on your kind words, they were all delighted to read your positive comments. Best regardsBecky JenningsOperations Director, Cubitt & West

5/5

Trustpilot

Great experience!

Julie, Emma, Maddison and Nicola were all fantastic and finally got my property, in a tough market sold and I have now exchanged contracts.. great service and great team would highly recommend! Cheers guys

Har · 9 August 2024

Agent replied · 27 October 2024

Good Afternoon,Thank you for your kind review - we will pass this on to the team! We're delighted to have helped get everything sorted with your move.Best wishes,Cubitt & West

5/5

Trustpilot

Good regular communication

Good regular communication, updates, and advice from Rebecca Hull and the team at Cubitt and West, Horsham.

Colin · 21 February 2026

5/5

Trustpilot

Abi Valentine-Rugg is a star!!

Abi Valentine-Rugg is my point of contact and she is an absolute star!

Tom · 25 March 2026

3/5

Trustpilot

Thank you Tom Hadlow

I have not had many great experiences with Cubit and West, honestly. But Tom Hadlow from the property management dept has been the one shining star in the midst of loads of disappointment. He has been kind, professional, courteous and tried to be helpful. He tried to deliver what he promised but couldn't do so always as his hands were tied by a corrupt organisation. If at all I ever think of using cubit and west again (I'd have to be desperate if I do) it will be because of Tom. All the best to him in his career.

Sandeep · 28 August 2024

Agent replied · 27 October 2024

Dear Sandeep,Thank you for taking the time to share your experience with us. We are truly sorry to hear that your overall experience with Cubitt & West has not met your expectations. However, we are delighted to know that Tom Hadlow from our property management department has made a positive impact. Your kind words about Tom's professionalism, kindness, and reliability are greatly appreciated. We will be sure to pass along your compliments to him. We value your feedback and will use it to improve our services. Should you decide to give us another chance in the future, we hope to provide you with a more consistent and satisfactory experience.Best wishes,Cubitt & West

5/5

Trustpilot

Great first experience with Cubitt & West

Daniel Nouari was great, friendly, professional, prompt, and easy to work with. He made the process of setting up our rental painless, even when he had to wait for us to come late on a Saturday. All in all this is a good first experience with Cubitt & West.

Craig · 17 September 2023

Agent replied · 27 October 2024

Hi Craig,Thank you for leaving a review! It's great to hear friendly, professional, and prompt you've found our agent, Daniel, to be and how painless he's made the process of setting up your rental property.Best wishes,Cubitt & West.

5/5

Trustpilot

Becky is very friendly and supportive

From the first phone call to the end, Becky was very supportive and helpful, as well as her colleagues when she was out of office.Becky was very honest and had great communication. Thankyou for your help

Jack · 17 June 2024

Agent replied · 27 October 2024

Hi Jack,Lovely to hear you had such a great experience with Becky, thanks for letting us know. All the best,Cubitt & West

5/5

Trustpilot

We had quite a tricky house sale and…

We had quite a tricky house sale and Kerry Ann and her team at Cranleigh were brilliant. Kerry Ann is very approachable and was extremely supportive and helpful during the final days of the sale.

Susan · 4 July 2024

Agent replied · 27 October 2024

Hello Susan,Thank you for taking the time to leave a review, we're thrilled to hear that you had such a positive experience with us. We'll pass your kind words on to the team.Best wishes, Cubitt & West Arundel Estate Agents

5/5

Trustpilot

Julie bramble

What an absolute star Julie bramble has been she was so patient, helpful and always gave me good advice in my moments of stress however many times I called in a day. A massive thank you Julie I don’t know what I would have done without you on the end of the phone over the past few weeks.

A · 7 December 2022

Agent replied · 27 October 2024

Good afternoon,Thank-you for your kind words about Julie, our Senior Sales Progressor at Cubitt & West. I will be sure to pass your comments along.Kind regards,Neil PiperSenior Operations Director

5/5

Google

I can't thank Vic Patel enough for helping my mum sell her house. He was incredibly friendly, professional and helpful throughout the entire sales process.

Ciara · 8 December 2024

Agent replied · 22 December 2024

Afternoon Ciara, Thank you for your lovely review. We're thrilled to hear that Vic provided such a friendly, professional, and helpful service in selling your mum's house. It's always our aim to be here for you every step of the way. Best wishes, Cubitt & West

5/5

Trustpilot

Hi I would like to express my thanks to…

Hi I would like to express my thanks to Julie bramble.for her excellent work on our behalf in the sale of 38sandringham road her willingness to be helpful with any queries and at anytime made things so much easier for us and we feel she's a credit and an excellent advert for your company

Amanda · 12 April 2023

Agent replied · 27 October 2024

Good afternoon Amanda,Thank-you for your kind words about Julie Bramble, our Senior Sales Progressor. I will be sure to pass your comments along.Kind regards,Neil PiperSenior Operations Director

5/5

Trustpilot

A huge thank to the Southsea team

I'd like to say a huge thank you to Maddison and Julie, and everyone else at the Southsea team who sold my house in one day, after patiently waiting for me to be ready to sell (I wanted to find my new home first) and supported me through the selling process before and after offer.Many thanks to all in the team.

Sherria · 26 July 2022

Agent replied · 27 October 2024

Good afternoon Sherria,Thank-you for your kind words about Maddie & Julie from the Southsea office of Cubitt & West. I will be sure to pass your comments along.Kind regards,Neil Piper Senior Operations Director

5/5

Trustpilot

Amelia is a great asset to the company

Amelia Grant has been great in the process of searching for a house. I am a first time buyer and have learnt a lot from the information that she has provided. She has put me in contact with a mortgage advisor who has stretched my budget massively and she keeps in regular contact with different property’s when they become available and is always happy to help.

Mark · 11 November 2021

Agent replied · 27 October 2024

Good morning Mark,Thank-you for your kind words about the Southsea office of Cubitt & West and in particular Amelia- I will be sure to pass them along.Kind regards,Neil PiperOperations Director

5/5

Google

We have been in contact with AJ thus far regarding some viewings in the area. AJ is incredibly friendly and has a wonderful demeanour, helpful, informative and very polite. As we are moving some distance to come to this area, he has been very accommodating, even to our limited availability re viewing dates and times. We have had nothing but positive things to say based on our continued communication with him, and he is clearly an asset to the firm - we recommend him without reservation!

Maja · 11 August 2024

Agent replied · 9 November 2024

Hi Maja, Thank you for taking the time to leave such a detailed review. It's fantastic to hear how positive your experience of searching for a property with us has been. We're thrilled to hear that you'd recommend us. All the best, Cubitt & West

5/5

Trustpilot

Many thanks

Would just like to say a big thank you to John, Richard, Charlotte and the team for their excellent service .Always professional, efficient, reliable, friendly and helpful.Nothing too much trouble ,very reassuring through every stage of the sale.I would definitely recommend them to anyone thinking of selling or buying a property .Thank you all very much .

Debbie · 17 December 2022

Agent replied · 27 October 2024

Hello Debbie, Thank you for your kind review - we will pass this on to the team! Best wishes,Cubitt & West

5/5

Trustpilot

Straight forward house move

Once we met David and his team we knew we were in safe hands as this was our first move in 33years we were anxious about what was ahead.Rebecca and Elliot managed the viewings professionally and gave us immediate feedback.David was always available to answer any questions or concerns.we would just like to say Thank you once again to David and the team.

Mrs · 5 April 2022

Agent replied · 27 October 2024

David and his team will be delighted to know that they made you feel this way. They are an experienced team and always endeavour to provide the best service possible. Thank you.

5/5

Trustpilot

Thank you

Julie was brilliant when we had any queries on what was going on and no one was telling us anything she was able to clear up any questions or confusion during the purchase process.

Hannah · 5 July 2024

Agent replied · 27 October 2024

Hello Hannah,Thanks for your review, we're delighted you're happy with our service. We wish you all the best in your new home!Thanks again, Cubitt & West Arundel Estate Agents

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Cubitt & West's Google reviewsLeave Cubitt & West a review
The Trusted Agent

Is this your office? Claim your page.