Cubitt & West Horsham reviews

★★★★★ 5/5

Trustpilot

Julie and the team were very good and…

Julie and the team were very good and supportive at their job.I purchased a flat through Cubbit & West and from the beginning they were all accommodating.It was stressful for me and guess frustrating for Julie due to my solicitor attitude,but the team stood by me and help me during the process. At the end it was a rewarding and sucesful Purchase. Well done Julie and the team

ROGER · 6 April 2023

★★★★★ 5/5

Trustpilot

Special thanks to Julie Bramble x

At long last today we received the call we have been waiting for, for a very long time to say we finally have a moving in date. After a long and rocky road, and having endured breakdowns in the chain etc I would like to say a huge thank you to the team at Cubitt and West. But above all I would like to express my most sincere gratitude to Julie Bramble our senior sales progressor. She has been an absolute star throughout, keeping me updated every step of the way, making me giggle when I wanted to cry and listened, supported and showed great empathy throughout. This without a doubt has made this journey so much easier and more bearable. So thank you all so much and thank you Julie. Would Highly recommend you and your team to anyone x

Catherine · 11 November 2021

★★★★★ 5/5

Trustpilot

Julie Bramble was at all times helpful…

Julie Bramble was at all times helpful and very professional in all our dealings with the selling of the property. She provided invaluable information and answers when it came to the many forms I had to fill in. I would strongly recommend Julie as a Senior Sales Progressor to anyone.

Richard · 3 June 2024

★★★★★ 5/5

Trustpilot

The selling process wasn't an easy one…

The selling process wasn't an easy one but the teams efforts with their communication to all parties ensured that this completed on time, I don't believe many estate agents agents would be able or willing to do the same. Thank you Heidi, Emma, & Garry

C · 2 October 2025

★★★★★ 1/5

Trustpilot

Dear All New Potential Property…

Dear All New Potential Property Clients,Please steer well clear of Cubitt and West.I recently requested to rent a property and requested a copy of their application process and timing before making any deposit. This information was not provided and eventually managed to get the requirements only by telephone.We made our deposit based on the confirmation of the details that we provided we were told were acceptable to rent a property.We then received a credit check and to our surprise I had CCJ listed against my name in November 2019 from back in 2012! There was not letter informing us about this claim as I now currently work abroad since 2017.Cubitt told my wife that our application had been cancelled and that they were keeping our deposit of 320 GBP. My wife is now left homeless with 2 young children and the agent did not want to discuss anything further.You have all read this post and advised to be careful or best still to avoid this agent!I know they will counter this post with some old story they have made up., but please don''t believe a word of what they say.I am not the only customer who has had a bad experience with this agent if you carryout a google search there are thousands of people who had the same bad experience as myself.Stephen J PickingConsultant

Stephen · 25 September 2021

★★★★★ 5/5

Trustpilot

Wouldn’t use any other estate agent!

After meeting Michelle we didn’t get any other estate agents in. Straight away we took to her open and honest nature. We didn’t want the usual estate agent nonsense and she was up front with all information and costs. As soon as we signed things moved quickly and met the members of staff who were selling our home. Both Leonie and Chevan were lovely and we felt confident they were looking after our best interests. Unfortunately our first buyer fell through, but this didn’t cause a problem as Leonie stayed late to re-market our property, within days we had another buyer thanks to C & W. We’ve now finally exchanged thanks to Lindy who’s been negotiating between us and the buyer to the end. From start to finish I would definitely recommend C & W Redhill.

Mrs · 24 September 2021

★★★★★ 5/5

Trustpilot

Kerry-Ann was excellent during the…

Kerry-Ann was excellent during the buying process of our bungalow.She went above and beyond to make sure that both parties manged to get the deal done before the stamp duty dead line.She helped us find the right property and then made sure that everything when through on time. I am sure that without her this would not have happened. This is the second time that I have dealt with Kerry-Ann. So I also know that this how she works consistently, not just a "on off" I will be asking her to help us in our next purchase to0

Mike · 9 September 2021

★★★★★ 5/5

Trustpilot

House Purchase through Cubitt and West

I have recently bought a house through the Cranleigh branch of Cubitt and West. I have found the whole team to be extremely helpful (Kerry-Ann, Ross and Pam) however I would like to thank Lindy Cunningham in particular as my sales progresser, based in Redhill, who has been really kind and patient with me as I have gone through this process during a difficult time. I have found the purchase stressful but she has answered my calls courteously and promptly along with my emails, chased up numerous queries and I feel has added the personal touch to the whole process. I am very happy with the service that Cubitt and West has provided and indeed I will be moving into my new house within the next fortnight which is both a relief and a joy.

Anne · 8 September 2021

★★★★★ 5/5

Trustpilot

Big shout out to the Horley branch

We would like to say a huge thank you to Siobhan and Ellie at the Horley branch.From the moment Siobhan came round for our first meeting we knew we were in good hands. She was very professional, friendly and made us feel at ease straight away.Selling a property is stressful enough but we were selling two. Siobhan and Ellie have taken a lot of the stress out of it by keeping in constant contact with us and giving us feedback after each viewing.We were always made to feel we were important and nothing was too much trouble. Ellie even popped round one evening after work to take some more photos as my partner wanted some more added. His property sold shortly afterwards so it obviously did the trick, thanks Ellie.We would highly recommend C&W Horley branch, Siobhan and Ellie are a great team, they genuinely care, they look happy to see us whenever we pop into the branch, they always make us feel welcome, we’ve never felt like we were being a nuisance or inconvenience.Thank you for all your hard work ladies.

Bryan · 29 August 2021

★★★★★ 5/5

Trustpilot

So good they sold it twice!

Kerry-Ann sold my parents’ house to them back in 2006 and then sold it for them again in 2021. The reason they chose Kerry-Ann and Cubitt & West this year was because they remembered her clearly and the excellent service 15 years ago. She was totally professional, extremely helpful, kind, knowledgeable, candid, proactive, and went out of her way to make the process easy for my elderly parents who were both shielding much of the time. And it couldn’t have been easy during the worst of Covid. Kerry-Ann and her team were brilliant at juggling my requests around my mum and dad’s sale. I was very grateful.

Debra · 26 August 2021

★★★★★ 5/5

Google

Excellent experience at Cubitt & West Horsham. After weeks of searching for a place we finally found somewhere we love. Ethan from start to finish made the process stress free and kept in contact with us throughout the process giving us clarity and piece of mind. Would recommend these guys! Thanks a million

Jessica · 10 December 2025

★★★★★ 5/5

Trustpilot

Horley Cubitt & West - House Sell

We've been extremely happy with Siobhan and her team and the service C&W have provided.We were impressed from the first moment we contacted C&W and when Siobhan came round to value our house, it was an easy decision to market our property with her. Siobhan is very personable, highly professional, and you know you are in safe hands. Her team is professional and friendly, and I built a great rapport with Kurran with whom at one point I was in contact with on an almost daily basis! All communications have been great throughout. We wouldn't hesitate to recommend Siobhan and her team at Horley.

A · 20 August 2021

★★★★★ 5/5

Trustpilot

Amazing service from start to finish…

Amazing service from start to finish from Abby Tallack. We are a family relocating from abroad after 8 years and have received 5 star service throughout. Our situation was a little complicated and at every step, the communication was spot on. Abby managed to get our keys within a week of first showing interest. Nothing was too much trouble. If Abby ever leaves this profession id have zero hesitation employing her. She is a total credit to this company who now shine far brighter than others we have 'engaged' with. I wont name them.. But not answering phones? Not replying to emails? Being cut off.. Etc etc Cubitt and especially Abby are to be trusted, endorsed and have given my wife and I total confidence and peace of mind.

Marcus · 18 August 2021

★★★★★ 5/5

Trustpilot

Thank you Julie Bramble

A huge thank you to Julie Bramble for looking after myself and my mum through the last few months. She has been extremely professional, helpful and calm, especially when we've felt a bit out of our depth. She is approachable and always answered any concerns we've had very quickly, passing on information to other parties promptly. Thank you for making the process as easy as it could be!

Debbie · 16 February 2023

★★★★★ 5/5

Trustpilot

Excellent service until the end

Big thank you to Julie Bramble who was our Sales Progressor for our first home purchase! She was brilliant all the way through and was prompt in replying and dealing with our enquiries (which there were many!) With a lot going on in the chain and mortgages all over the place we managed to pull through before our mortgage expired.Thanks Julie for helping us take our first step on the ladder!

Jack · 2 November 2022

★★★★★ 5/5

Trustpilot

Tireless case progression service

Really happy with the excellent efforts of Julie Bramble in their case progression team, who pulled out all the stops to get our purchase over the line. Would definitely recommend Julie to friends and family - so glad she was on board to help us!

Miz · 5 August 2024

★★★★★ 5/5

Trustpilot

Fantastic team at Southsea branch

Couldn’t be happier with the service we received from Maddison, Angel, Martha and Amelia at the Southsea branch. From the get go they were really sensitive about what we wanted and understood the emotion that can come with selling a house - always having our feelings at the centre of the whole process. Even after the house we were after fell through, Maddison kept us updated the whole time and was determined to find our dream home for us - she already had something in mind as soon as she met us and had a sixth sense of what we wanted! We have now found our dream home thanks to Maddison and her team! I wouldn’t hesitate to recommend her and her team to anyone in Southsea, looking to buy or sell. Thank you so much for all your hard work. Jovana

Jo · 3 August 2021

★★★★★ 5/5

Google

We recently rented a property through Cubitt & West Horsham, Annabelle Williams helped us navigate the documentation and rental processes. She was very professional and incredibly helpful. I would have no hesitation in recommending Annabelle and the rest of the team at Cubitt and West, Horsham. Regards Ray Murphy

Ray · 10 January 2026

★★★★★ 5/5

Trustpilot

Pulborough Cubitt & west amazing!

Pulborough Cubitt and west amazing!! After selling my house within 24 hours, I was very stressed trying to find a house and looking at about 30/40 houses! One person in particular Kirsty the sales manager! It was almost impossible to get viewings around myself and my partners shift work! Very fast at emailing back and answering even the most stupid of questions without problem! And she done in without any hesitation! She’s amazing and the staff had been amazing, she almost took the stress out of it all, and she found us our dream home! Amazing customer service and efficiency at the cubitt & west branch in Pulborough!!

Liam · 7 July 2021

★★★★★ 5/5

Trustpilot

Pulborough Cubitt & west amazing!

Pulborough Cubitt and west amazing!! After selling my house within 24 hours, I was very stressed trying to find a house and looking at about 30/40 houses! One person in particular Kirsty the sales manager! It was almost impossible to get viewings around myself and my partners shift work! Very fast at emailing back and answering even the most stupid of questions without problem! And she done in without any hesitation! She’s amazing and the staff had been amazing, she almost took the stress out of it all, and she found us our dream home! Amazing customer service and efficiency at the cubitt & west branch in Pulborough!!

Oliver · 7 July 2021

★★★★★ 5/5

Trustpilot

Great job

The team at Cubitt & West did an amazing job in helping us towards a successful sale and purchase that completed this week. Our main contact was Julie Bramble whose role was to keep us all up to date with progress and provide the invaluable link between buyers, sellers and solicitors - not an easy task but Julie did a fantastic job! Thank you Julie, we got there in the end !!!

Satisfied · 3 September 2022

★★★★★ 5/5

Trustpilot

Fantastic Customer Service

We recently sold my mother’s house through Cubitt and West in Peacehaven. As my mother has lived in the same property for over 40 years, it was really important that we found the right agents to sell her house.We initially met with Anne the Branch Manager, who was very thorough and talked us through the process of advertising the house. My mother was very nervous about selling initially but Anne managed to put her at ease and we listed the property with confidence Taylor and Michael arranged all the viewings on my mother’s home. Once again the customer service and communication here was excellent. They both kept us constantly updated throughout the process on the times potential buyers would be viewing the house. They also ensured all aspects of the visit were Covid safe.After only two weeks we got some firm offers on the house. On this aspect, Anne and the team negotiated brilliantly on our behalf, and clearly explained the position of the potential buyers to me and my mother, and advised us on the best route to take.Karen the Sales Progressor was there for advice throughout the whole process, dealing with questions from our buyer, talking to the buyer’s solicitor and our own solicitior and also answering our own questions. Karen’s communication was excellent and was able to able to answer some more in-depth questions which was really reassuring to both me and my mother. Karen was also able to push the sale forward and liaise with the solicitors, when it felt like things were not moving forwards.The whole experience with Cubitt and West has been brilliant, and I wouldn’t have any hesitation in using them again to sell my own home or referring friends and family.

AA · 27 June 2021

★★★★★ 5/5

Trustpilot

Excellent service throughout process

From start to finish, Rebecca Hull has been communicative, efficient, knowledgable and given superb service. The original viewing was excellently presented and Rebecca's advice to speak to James Wrigley proved invaluable to securing the property.It was due to his expertise I was able to borrow the money I needed to be able to afford the property.After having the offer accepted, I have felt Rebecca has done everything in her power to push things along and I am very grateful to her for such professionalism.I could not have completed with her tenacity and knowledge helping me along the way. Could not praise her enough and I hope the bosses at the estate agency know her worth. I certainly do.

Jon · 24 June 2021

★★★★★ 5/5

Trustpilot

Cubbit & west redhill branch..

Cubbit & west redhill branch... as this was going to be my first time selling a property i didn't know what to expect but picking up the phone and making that call to the team at Cubbit and west was a very good decision, I spoke to jayde who explained the process and from then onwards it was plain sailing right upto the day the contracts were exchanged. I would definitely recommend them..

C · 14 March 2026