Trusted Agent profile · Horsham
★★★★★
1,729 reviews across 2 platforms
31 Carfax, Horsham, RH12 1EE, RH12 1EE
Connells's office in Horsham, at 31 Carfax, is rated 2.1 out of 5 across 1,729 reviews on two platforms, including 91 Google reviews rated 4.5.
Every review we hold for the Horsham office, from every platform, shown as written. First names only.
1/5
TrustpilotDisgusting customer service
Completely unpolite staff, they forced me to provide my personal details just to view a property and they forced me to call instead of using email although I believe we are in the XXI century. I was also ensured my email was not going to be used for marketing and guess.... next day I had tons of Colonnells emails in my inbox. Awful experience. Glad the house was awful, too as I didn't have to deal with them anymore.
5/5
GoogleLovely team - they go the extra mile to assist you, especially Jack Swatton and James Haddow. Absolute superstars!
1/5
TrustpilotI booked a viewing of a 1 bed flat in …
I booked a viewing of a 1 bed flat in Fishponds, Bristol. After receiving no confirmation I called the office on the day to confirm, they had me on the system and said they would send me he details and see me at the viewing. When no one turned up after 10 minutes I checked zoopla to find a contact phone number to see the property was listed as no longer available. Really poor customer service,waste of time.
1/5
TrustpilotPoaching attempt?
Despite my being registered with another local agency Connells, Watford branch, called me out of the blue, to ask if they could send people to view my property. This despite the fact that I have no contract or other relationship with them.
1/5
TrustpilotIf you have common sense DO NOT USE
If you have common sense DO NOT USE! We went to view a property, the agent was rude and pre-judged our situation, which they knew nothing about. Have no customer or communication skills… Connells are completely and utterly degrading and disrespectful. How they even get custom, I do not understand! If there was a -5 I would have put that..
1/5
TrustpilotAbsolutely terrible service, a waste of money
How am I giving them money to 'manage' a property when they do little to no work. I wish I had the confidence to charge for a service and then did absolutely nothing. Kudos
1/5
TrustpilotThe worst Agents ever!
The worst Agents ever!Try to avoid them as they are totally unprofessional and will try to charge you some ridiculous amounts of money. We decided to let our property through them going for the full management and after 3 mouths we ended up without any payment received, as they were saying the money are bouncing back! At the moment going through endless complaints procedure! What a joke this company is ! Bunch of unprofessional people! AVOID AVOID AVOID
2/5
TrustpilotAvoid if you can
The valuer seemed to be a good person to chat but I would question his professional judgement. He undervalued ( compared to THE well respected local agents) the house without any justification. It didn't affect the end result as I was just switching the lender. Would have lost the property had I been a buyer.Yes he works for lenders for a measly fee but where was his professional judgement?
1/5
TrustpilotUnbelievably bad experience
Unbelievably bad experience. We have been let down massively multiple times. We had major health and safety issues, unusable toilets for 2 months and we only heard promises.We had to contact Private housing at the city council to get them to do something. Unreliable would be a compliment for them. Do not use these people, seriously.I can keep going with how many problems we had but there is no point. Their ratings say it all.
1/5
Trustpilotunhappy tennant
Renting my first property with them, was told it would be finished for the day I got my keys, 5 weeks later I’m still waiting for my cupboard doors to be fired, my shower to be fixed and the nail sticking out of my banister to be removed. They’re quick enough to take the rent out of my account although they put me in arrears as they never took my account number for future payments.
3/5
TrustpilotBeware hidden charges
Reasonably easy ride but no real surprise as a first time buyer and a chain free seller. Very annoyed at extra charges that were on back of the very small print in the contract, which were not pointed out and we assumed that buying a fixed fee service would be exactly that!
5/5
GoogleAfter unsuccessfully trying to sell our property we decided to offer it for rent. Adam and Naomi in the lettings team couldn't have been more professional and efficient in not only finding us a tenant, but having all checks, forms etc. completed within 5 days allowing the tenant to move in the same week. If you're looking to rent, or have a property to let, then we can't recommend the Connells' team enough.
1/5
TrustpilotOvercharged. Watch Out!
Update: my landlord no longer uses Connells for any of his properties as they have been uselessI rented a property via the Exeter branch and was overcharged by £150 on the day I was trying to move in. The agent was rude, patronising and verging on threatening. I paid as I had no other option. When I made an official complaint I was refunded into my account with no apology. Extraordinarily expensive for very poor service.
5/5
TrustpilotReally good would happily deal again
Really good would happily deal again. Highly recommend Claire the manager. Such a smooth move. Stress free. Highly recommend. Brenda
1/5
TrustpilotJoke of a company
This company are an absolute joke...rude surveyor came and walked in with the smallest of introductions, spent 10 minutes in the house and walked out with the parting words, “the bank will be in touch”. Undervalued the property based on 2 RICS reports we paid to have over the past 18 months and now affecting our mortgage. Do not use. Apparently their valuations are “Law”. Laughable..! Can I do a minus review..?
1/5
TrustpilotFake marketing to gain personal data
They put fake properties for sale on Rightmove, using this way to gain personal data from customers. Don't understand why this kind of low value providing companies exiting in the market. Full of scammer and scumbags. Don't deal with them if you can avoid at all! Especially the branch in Warwick, absolutely disgusting.
5/5
TrustpilotHighly recommend 😊
They where excellent especially in the times we are in right now, Ross and his team are superb ! Highly recommend 😊
5/5
TrustpilotExcellent
Everything was like we agreed from start to conclusion. Professional staff. Didn't have any problems whatsoever. Always available. Thank you for your help, especially to Nicole
1/5
TrustpilotI would not recommend Connells to anyone
The attitude of the surveyor was bordering on rude.The report contained some items that were inapplicable to this house, a badly researched, unnecessary and potentially hugely expensive recommendation regarding the roof, many items that were difficult to associate with the interior or exterior of this house and some recommendations that were simply mendacious.This company added to the stress of selling our family home of 25 years and added complication and anger to the experience.
5/5
Trustpilot5 Star
I cannot recommend connells enough. The whole process has been seamless from buying a new home and selling ours. Liam especially has always been there for any questions we have and nothing is too much trouble. Definitely 5 star service
1/5
TrustpilotAwful Service
Terrible service, rude and constant lies.There's a reason the Trustpilot is currently below 2 stars.
1/5
TrustpilotI rented my house in dudley staff…
I rented my house in dudley staff rented my property to ccj peoples and I waited 2 years I lost 2 years rent because of unexperience staff they don't know what they are doing also not helping the landlords and they serve section 21 without providing documentation I wasted 4 another months because of unexperienced staff don't bothered with connells thanks find local agency
5/5
TrustpilotI would highly recommend Connell’s…
I would highly recommend Connell’s kings Heath. They were professional and pleasant throughout the whole of our sale.
5/5
TrustpilotSuperb service
I am first time buyer and like any other I found "all home buy" process very frustrating. It was very daunting till I went to Connells where I met perfect specialist and adviser Kasia Gawron. With her professional help everything went so easy and smoothly that I couldn't imagine it can be.One more time thank you, Kasia, for all your help and support during my trip to a new home.
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