Trusted Agent profile · Horsham, West Sussex
Verified
★★★★★
635 reviews across 2 platforms
2-4 East Street, Horsham, West Sussex, RH12 1HL
Brock Taylor's office in Horsham, West Sussex, at 2-4 East Street, is rated 4.8 out of 5 across 635 reviews on two platforms, including 634 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
The Trusted Agent 2026 results for Brock Taylor, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Horsham office, from every platform, shown as written. First names only.
5/5
GoogleFirst time buyer here and really happy with the service I received from Brock Taylor. Excellent communication from the team and Fionn was extremely helpful throughout the whole process! Thank you.
Thank you for your positive feedback, Jamie! We're delighted to hear that you had a great experience with our team, especially Fionn. If you ever need any assistance in the future, please don't hesitate to reach out to us at 01403 272022.
5/5
GoogleI have found the lettings department at Brock Taylor to be professional, friendly, knowledgeable, and responsive. I feel comfortable that they deal with my property.
John - Thank you for this great review and for putting your trust in us! I will pass your comments on to our lettings team. From Peter & all the team at Brock Taylor.
2/5
GoogleTerrible communication when buying a property through them. We were set to exchange on a property within a week but due to unforeseen events regarding the property we could no longer proceed. We were not given any clear updates and had to …
Hi, Firstly we would love to understand which property this relates to, as we do not recognise the company name as a purchaser However, we always value feedback … More
5/5
GoogleKeith from Brock Taylor came to our home for a valuation. He had done prior research and was warm and complementary of our home. He gave reassurance in the market and the likelihood of us selling, providing a good estimate which aligned …
Thank you, Tanith! We're so pleased to hear that Keith made such a positive impression during your valuation. It's great to know his preparation, knowledge, and reassuring approach were helpful, and that he’s been responsive throughout. We really appreciate your kind words and look forward to working with you on the sale of your home!
5/5
GoogleI had a great experience with Kate, she was incredibly helpful, professional, and always quick to respond to any issues or questions I had. She communicated clearly, responded to emails promptly, and was happy to fit me in around my busy …
Thank you so much for your lovely review, Erin. We're thrilled to hear that Kate provided such a helpful and professional service. She takes great pride in looking after her clients, and your kind words will mean a lot to her. We're really … More
5/5
GoogleAll the staff were very pleasant and helpful
Thank you for your lovely review, Gillian. We're delighted to hear that you found the whole team pleasant and helpful. Providing a friendly, welcoming and professional service is something we pride ourselves on, so it's wonderful to know your experience reflected that. We really appreciate you taking the time to leave your feedback and thank you for choosing Brock Taylor. We wish you all the very best for the future. Peter & the Brock Taylor team
5/5
GoogleBrock Taylor have been fantastic, from start to finish. Excellent communication, very knowledgeable and made the sale of my Mums house stress free and easy. …
Thank you so much, Angela, for your kind words and 5-star review. We’re delighted to hear that you felt well looked after and that the sale of … More
5/5
GoogleWe own a rental property and have been dealing with the Horsham office of Brock Taylor Lettings for approx 3 Years, throughout that time they have delivered a first class service. Recently Amy went above and beyond in resolving an issue with parking on the property.
Lou - Thank you for this fantastic review. It's always so good to hear when things are going well and consistently for 3 years is wonderful to hear. So pleased Amy was on hand to use her wealth of experience to resolve your recent issue. From Peter, Amy & all the team at Brock Taylor.
5/5
GoogleHad the absolute pleasure this morning of speaking to Lucy after having many frustrating calls with other agencies who acted bluntly and without customer service in any form. Lucy however not only took the time to discuss all the details I …
Dear Oliver Thank you so much for your wonderful feedback! We're thrilled to hear that Lucy … More
5/5
GoogleWe have recently sold and purchased through Brock Taylor and the service has been exceptional throughout. From selling our first home in less than a week, to helping us find our dream family home. Sarah on the sales progression side has …
Hi Matthew, Thank you so much for your amazing 5-star review! We’re thrilled to have helped you sell your first home so quickly and find your dream family home. It's … More
5/5
GoogleWe have recently purchased our first home with the help from Brock Taylor and their service was amazing. Liam was very fast and professional at the initial stage of the process. Then our sales progressor, Leanne, was always available to …
Sergey - thank you for taking the time to provide Liam & the team at Brock Taylor with a superb 5 star review - it's great to hear we're doing a good job - good luck in your first home & don't forget to get in contact when you're ready to move too! A big thank you from Peter & the team at Brock Taylor.
5/5
GoogleHave been in the process of selling our house with Brock Taylor since the beginning of the year and extremely happy with their service. Our sales progressor Fionn was absolutely amazing and couldn’t have been more helpful. She was efficient …
Thank you for your kind words, Rachael! We're thrilled to hear that you had a positive experience with our sales progressor, Fionn. We understand that selling a house can be stressful, and we're glad she was able to provide you with … More
5/5
GoogleAfter dealing with other Letting Agents, Brock Taylor was a breath of fresh air. From the very first telephone conversation they were welcoming and helpful. Thomas showed me around and dealt with my Tenancy. He was polite, professional and went above and beyond to help me!
Thank you for your wonderful feedback. We’re delighted to hear that your experience with Brock Taylor felt like a breath of fresh air from the very first call. It’s great to know Thomas made such a positive impression, being polite, … More
5/5
GoogleWe dealt with a no of agents, trying to find a rental - in a tight market - Susannah and Amy were so proactive and accommodating. Real customer service!
Tracey, thank you very much for taking the time to review Amy, Suzanna & the lettings team at Brock Taylor with a 5 star review - we really do appreciate it! A big thank you from Peter & the team at Brock Taylor.
5/5
GoogleI been a tenant with BROCK TAYLOR for about 5 years they been very professional and helpful when needed specialy Kate and kerry.. Thanks
Hi Moe, Thank you so much for your lovely review and for being a tenant with us for the … More
5/5
GoogleWe’ve had a great experience with Simon and Kate, they’ve been incredibly helpful and quick to resolve any issues that came up. Although we had a couple of unexpected problems along the way, they were always responsive, supportive, and …
Thank you so much for your thoughtful review. We’re so pleased to hear that Simon and Kate were able to support you through what must have been a stressful time. It's great to know their professionalism, responsiveness, and friendly … More
5/5
GoogleWe marketed our property with Brock Taylor back in October. From the process of giving us an evaluation through to sale they were very helpful. Communication with members of the team have been excellent, especially in the early days with …
Thank you so much, Kerry! We're delighted to hear that you had such a positive experience with us from valuation through to completion. Great communication is something we pride ourselves on, and it's fantastic to know that Sarah and the … More
5/5
GoogleMy partner and I would highly recommend Brock Taylor! Having recently moved in to one of the properties they manage, we’ve had a very positive experience with Lucy during the initial flat viewing and Kate Ellery who assisted us with …
Thank you so much for your kind words and 5-star review. We’re delighted that both you and your partner had such a positive experience with Lucy during the viewing and with Kate in securing your flat and arranging the move. It’s fantastic … More
5/5
GoogleFabulous service. Sam was really helpful. Fionn was fantastic at keeping us up to date at all times and really friendly to deal with. Great experience all round.
We are thrilled to hear about your positive experience with our team at Brock Taylor Estate Agents Horsham. Thank you for taking the time to share your feedback. If you have any further questions or need assistance, please don't hesitate to contact us at 01403 272022.
5/5
GoogleMy tenancy is supported in a most professional and pleasant manner. All communications are responded to in an effective and efficient way.
Roger Smythe 5 reviews • 0 photos starstarstarstarstar 2 hours ago New My tenancy is supported in a most professional and pleasant manner. All communications are responded to in an effective and efficient way.
5/5
GoogleJust some quick feedback related to our recent experience trying to purchase a house via Brook Taylor. Although we just lost out on the deal I must recognise Keith Grant who was extremely helpful, informative and professional during the …
Hi Matt, Thank you so much for your kind and thoughtful 5-star review. We're really sorry to hear that you missed out on the property, but we’re delighted that Keith was … More
5/5
GoogleOldie has been fantastic to work with throughout the process. His good humour, knowledge and regular contact have been of great support at a difficult time. The frequent updates and check-ins are so much appreciated. Thank you Ollie
Thank you for your kind words, Graham! We're delighted to hear that Ollie(!) provided you with excellent service throughout the process. We appreciate your feedback and are glad that his good humour, knowledge, and regular contact were a … More
5/5
GoogleMy overall experience so far has been wonderful. Laura and the team are very efficient and professional and have dealt with any problems quickly. Would highly recommend!
Thank you for the fabulous 5 star review for Laura and the team at Brock Taylor - we really do appreciate it. A big thank you from Peter & the team at Brock Taylor.
5/5
GoogleMy wife and I had the most amazing senior sales consultant, Ollie Turner attend to our every need with a smile and he went above and beyond to help us.thank you for everything, I highly recommend anyone needing to rent, sell or buy property to go through Ollie. Top man!
Thank you, Ryan! We're so pleased to hear that you and your wife had such a positive experience with Ollie. He’s truly dedicated to going above and beyond for our clients, and it’s great to see that shine through. We’ll be sure to pass on your kind words, he’ll be thrilled! Thanks again for the fantastic recommendation.
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Yes. In The Trusted Agent 2026 awards: Brock Taylor, Horsham won Platinum.
