Every review we hold for the Horsforth office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleGreat service and open, honest communication. My dealings with Linley & Simpson started approx 18 years ago when I dealt with Will Linley. It is great to see a company that has maintained the personal touch and great service levels through a period of substantial growth. I have been particularly impressed with Lisa in Property Management and Bianca but everyone I deal with is responsive and efficient. Thanks to the team!!
Christine · 7 June 2020
Agent replied · 7 June 2023
Hi Christine, this is lovely to hear!! Thank you so much for your review. Linley and Simpson, Horsforth.
★★★★★ 5/5
GoogleMany Thanks to Kate and Kayden for their wonderful help trying to find
a place to rent for us.
As you are aware we are in Canada until My Son and I leave for Yeadon,
arriving on May 3rd this year.
You are both making a difficult situation easier by keeping in contact with us.
Regards
Arthur. (Canada)
Carol · 7 June 2022
Agent replied · 7 June 2023
Hello Carol, its amazing to read such a positive review. We are so happy that Kate and Kayden are making the process easier for you.
We wish you a safe journey to the UK and hope you will be happy in your new home once you settle!
Many thanks
Salena West
Customer Service Manager
★★★★★ 3/5
GoogleMorgan Woods-Rickerby at the Horsforth Branch has been amazing with us. He took over processing our application after we were let down on numerous occasions by Kate Ward.
We were pushed to sign contracts late in the afternoon of the agreed moving date, and despite numerous calls and emails she didn't deem it necessary communicate with us at all before she left the office at 3 for the day. We then heard nothing.
Morgan stepped in and had been incredible start to finish, checking in before he left for the day, updating us, getting our contracts reviewed and rewritten. I cannot fault him. He really is a CREDIT to that branch.
Kate however, a week later finally got back in touch to request the finally stages were completed ASAP as she was being chased by the landlord to get things done- clearly tainting our reputation with the landlord before we've even got the keys.
Morgan, you're a star.
Emily · 24 May 2023
★★★★★ 5/5
GoogleI ended up rent a property from another estate agent in the end, but my experience with Linley & Simpson was great. I felt they kept in contact during my search. None of the other agencies sent me replacement properties or confirmed my viewings apart from Linley and Simpson. Will Green was particularly helpful and was a consistent point of contact which was nice to have.
Ashley · 7 June 2020
Agent replied · 7 June 2023
Thank you so much for your lovely review! If we can be of any help in the future then please don't hesitate to contact us. Good luck with your new property! Linley and Simpson, Horsforth.
★★★★★ 5/5
GoogleHad trouble finding a new place so soon with our current contract ending shortly but Linley & Simpson, especially Matthew, have been extremely helpful in helping my partner and I move. Every time we've called we've had our issues resolved in minutes
Robyn · 30 June 2023
Agent replied · 7 July 2023
Thanks for your excellent review and for highlighting Mathews contribution to get your issues resolved in a timely manner and being extra helpful to help you find your perfect property!
★★★★★ 5/5
Google5 review for Megan at Linley and Simpson Horsforth , had the pleasure of meeting her today to show me around a rental property I am interested In a lovely professional girl . Thank you Megan . Jodie xxx
Jodie · 30 August 2023
Agent replied · 29 October 2023
Thank you very much for leaving this excellent review for Megan, we are happy that you have had a great experience finding a property with Megan!
★★★★★ 5/5
GoogleTony has been amazing....thank you. My previous tenants left my property in a terrible state & dirty. It was only on the market just over a week until I found my ideal tenant after a full deep clean/redecorating, thank you once again
Kerry · 8 May 2023
Agent replied · 7 June 2023
Thanks so much Kerry for your wonderful review. I am glad that you are happy with our service and the speed of which we found a tenant for you. If you need any assistance in the future with anything don’t hesitate to get in touch!
★★★★★ 1/5
GoogleI’m renting through Linley and Simpson
My radiator in the main bedroom broke on Sunday typically when it’s starting to get cold. I rang maintanace forth thing in the morning and they said they have to get the ok off my actual landlord before they send anyone out. As I have my landlords number and know how slack Linley are I messaged him. He said it was fine and he would ring them. Fast forward to 5pm home from work making tea not heard anything from them. I rang again to be informed they have not made contact worth my landlord so nothing they can do. So I’m left to either sleep in the freezing cold, downstairs on my sofa or on the floor of my daughter’s bedroom to get some heat! I pay extortionate amounts in rent and my landlord pays for the lettings management service. Absolutely disgusting. Do not rent from them or use there management services. This is not the first occasion I’ve had an issue.
Lisa · 30 November 2023
Agent replied · 29 April 2024
Hello Lisa
We are sorry to read your review. To help us improve on the level of service we offer our customers, could you please email us at feedback@linleyandsimpson.co.uk with further details about the property that you rent from us.
★★★★★ 5/5
GoogleHad a great experience with Linley & Simpson, especially Megan Larkin who had great knowledge about the property and area. Happy to answer any questions we had and gave some great advice. Thanks Megan
Aleena · 8 October 2023
Agent replied · 29 October 2023
Thank you very much for leaving much a positive review for Megan
★★★★★ 5/5
GoogleTony was amazing! Secured an immediate rental within days of visiting our property. Could not be more pleased with the service from him and very grateful for his help and advice.
Maria · 5 November 2023
Agent replied · 26 November 2023
Thanks for your review and feedback Maria!
★★★★★ 5/5
GoogleVery pleased with the whole process. Professional and very friendly team. Thank you
Michael · 15 March 2026
Agent replied · 15 April 2026
Thank you so much for your wonderful feedback! We’re delighted to hear that you were very pleased with the whole process and found the team both professional and friendly.
Providing a smooth and positive experience is always our goal, so it’s great to know we delivered that for you. We truly appreciate you taking the time to share your experience, and thank you for choosing us!
★★★★★ 5/5
GoogleMegan was very honest and professional while showing me properties which really helped me with my decision. Overall Linley & Simpson are efficient and very helpful, glad to have used them on my property search.
Inez · 7 July 2023
Agent replied · 27 July 2023
Thank you for leaving a excellent google review for Megan and the rest of the team at Linley and Simpson
★★★★★ 5/5
GoogleVery professional and efficient company. Kept me up to date throughout application process. Massive thanks to Kate for explaining everything in detail and thanks to Megan for the property viewing.
Vlad · 15 October 2023
Agent replied · 29 October 2023
Thank you very much for leaving this excellent review for Kate and Megan, we are happy to hear that they were able to help you!
★★★★★ 5/5
GoogleMegan was very helpful during our interactions. She reached out after the house viewing to make sure I knew the new application process as they were having issues with it.
Joe · 29 September 2023
Agent replied · 29 October 2023
Thank you very much for leaving this great review for Megan!
★★★★★ 5/5
GoogleMegan was very professional, friendly and informative during my viewing. She was also really helpful when I came into store to organise some paperwork. Thank you!
Amber · 30 December 2023
Agent replied · 29 April 2024
Thank you very much for leaving this kind review Amber!
★★★★★ 5/5
GoogleExceptional Experience with Megan - A True Real Estate Professional
Meagan's professionalism was truly impressive. She was always punctual, organized and responsive, she not only listened attentively to our questions and concerns but also provided invaluable guidance and advice throughout the process. Her attention to detail was evident in the thorough research she conducted on each property, providing me with comprehensive information and insights to help me and my wife make decisions.
Raja · 30 December 2023
Agent replied · 29 October 2023
We really appreciate your feedback and are very pleased to know that you believe Megan did a great job in helping you with your property search!
★★★★★ 5/5
GoogleI have rented and am a landlord and a contractor for Linley and Simpson and they have always been easy to get along with ! George made our short term lease exceptionally easy during a difficult time and I have no hesitation whatsoever recommending Linley Horsforth branch !!
Adrian · 7 June 2021
Agent replied · 7 June 2023
Thank you for the review Adrian, I am sure George will be delighted with your kind words. We appreciate feedback from all of our customers and its great that you have so many dealings with us.
Leon Green
Customer Service Manager
★★★★★ 3/5
GoogleFlat was filthy when I moved in and the fridge was broken. Took 3 weeks to get a new fridge and the cleaning had to be arranged with the Landlord because L&S refused any responsibility....
They were flexible with the admin and moving in process which was very helpful to my situation.
Tony · 7 June 2020
Agent replied · 7 June 2023
HI Tony, Thank you for your honest review. As the landlord had only instructed us to do the administration side and marketing of the let, we didn't have any authority to instruct works to be done at the property. I am sorry that this has happened but unfortunately we were unable to do anything further without the Landlord's consent. On the other hand, I am glad that you were pleased with the moving in/administration process. Linley and Simpson, Horsforth.
★★★★★ 5/5
GoogleI attended two viewings with Linley & Simpson today at two different properties. Both of these viewings were conducted by Megan Larkin who was very knowledgeable and informative throughout. She was easily able to answer our questions about the properties and also advise us about the processes Linley & Simpson have in place when letting a property. I would highly recommend Linley & Simpson and Megan for anyone looking to let a property in the future.
Thomas · 26 July 2023
Agent replied · 2 August 2023
Thank you for your feedback, we are very happy to hear that Megan was able to help you on your search for a new property!
★★★★★ 1/5
GoogleAvoid! Refused to change a mouldy blind & lying below saying I agree for it to be in situ!
Millie · 29 November 2025
Agent replied · 29 December 2025
Thank you for your message. We’re sorry to hear about your experience and for any inconvenience caused. We understand that a member of our team has already been in touch to explain the situation, and we appreciate your understanding in agreeing for the blind to remain in situ.
★★★★★ 5/5
GoogleThis is a review specifically for Amy at your Roundhay branch.
After having one prospective buyer change their mind at the last minute and then the second time round taking ages through no fault of Linley & Simpson, I was in despair.
Fortunately, Amy with her high level of professionalism, helpfulness and calm demeanour helped me through this very difficult and stressful time. She provided me with realistic times/dates for actions and followed-up calls with solicitors in a timely manner. She is a top level professional in a sector which can be stressful for all parties. I strongly recommend her and hope Linley & Simpson realise what an outstanding performer they have.
Pablo · 7 February 2023
Agent replied · 7 June 2023
Thank you Pablo for your review and kind words. Amy will be so happy to read what you wrote so thank you for taking the time to let us know how well she is doing!
★★★★★ 5/5
GoogleVery reputable company and staff are lovely to deal with especially Lisa the property manager who checked us out of the property at the end of contract made everything stress free. All our requests throughout our contract were addressed quickly and professionally. Would certainly recommend.
Daniel · 7 June 2020
Agent replied · 7 June 2023
Daniel, thank you so much for your review. We wish you the best of luck in your new home. Linley and Simpson, Horsforth.
★★★★★ 2/5
GoogleL&S took over the property I'm renting after we'd signed a contract with another letting agency.
Tbh it's not been a great expirence. We were asked if we wanted to renew 2 months into our contract, it was unclear exactly which office has been handling our property,and now we have been given an S21, the contract we signed said both six and 12 months on it, which I appreciate wasn't them. Any attempts to try and find a resolution are met with a stone wall.
S21 was issued after asking for a minor repair. As Gas hob isn't working properly is potentially unsafe.
Also been told to pay into a different bank account no idea why.
Ged · 10 September 2022
Agent replied · 7 June 2023
Thank you for leaving us a 3 star review, to enable us to improve on the level of service we offer our customers, we would be grateful if you would provide us with further details about your experience.
Please email us at feedback@linleyandsimpson.co.uk
Many thanks
Salena West
Customer Service Manager
★★★★★ 5/5
GoogleMegan is Always helpful and lovely nothing is to much trouble and she has helped us so much over her past 3 weeks.
Charlotte · 30 June 2023
Agent replied · 27 July 2023
Thank you for leaving a positive review for Megan. We are happy to hear that she has been able to help in your search for a new property and if you need any further assistance please get in touch.
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