5/5
Had a great viewing and super helpful with information about the house - Sheriff
Agent replied · 9 September 2025
Thank you for the fantastic review. It's great to hear the positive feedback from our clients many thanks, Haart Hornchurch

Trusted Agent profile · Hornchurch
★★★★★
427 reviews across 2 platforms
13 North Street, Hornchurch, RM11 1RL
Part of haart, see every office.
haart's office in Hornchurch, at 13 North Street, is rated 4.8 out of 5 across 427 reviews on two platforms, including 421 Google reviews rated 4.8.
Tell us what you need and we'll put you in touch. haart hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Hornchurch.
Every review we hold for the Hornchurch office, from every platform, shown as written. First names only.
5/5
Had a great viewing and super helpful with information about the house - Sheriff
Thank you for the fantastic review. It's great to hear the positive feedback from our clients many thanks, Haart Hornchurch
5/5
My mum and dad have recently moved with Haart, Bradley and his team provided such a professional service at every point of the sale, offering good advice and keeping in constant contact with us through the whole process. I cant recommend Haart Hornchurch enough for anybody who is looking to move during such difficult times.PositiveResponsiveness, Quality, Professionalism
5/5
Amazing service special thanks to Demi for all the guidance and support.
Thanks for the 5* Review of Demi! Many Thanks Haart Lettings Hornchurch
5/5
Thoroughly professional, efficient and organised branch at Hornchurch. Excellent communication throughout the whole process, from initial valuation, to marketing and to sale. Would highly recommend both Lewis Taylor and Seref Sandal in the future.
Hi Kevin, thank you so much for your kind feedback. Its been a pleasure helping you and glad we was able to get it over the line pre Christmas for you! haart Hornchurch
5/5
Thank you to the team at Haart Hornchurch - Seref, Lewis and Val for all your help with buying my first home. Great service and they kept me up-to-date throughout the whole process, really appreciated.
Hi Charlie, thank you ever so much for your wonderful 5* review on the service that you have received from the sales team! Kind Regards haart Hornchurch
5/5
Sharaf, Lewis, and the team have been brilliant, sold my house very quickly, excellent communication, and kept me updated all the way to completion, would recommend haart estate agent , great service
Hi Ian, thanks for your review. We are glad you are happy with the service, wishing you many happy memories in your new home and wishing you and the family a fantastic Christmas! haart Hornchurch
5/5
Demi was super Efficient with her responses via email. Many thanks
Hi Jade, thanks for your review we are glad to hear that Demi has been of assistance. haart Hornchurch
5/5
Great team, always helpful and on the ball. Had plenty of contact with most of them and in particular Tom, Chris and Georgina, who followed up all queries efficiently. Would recommend without any hesitation.
Dear Michael Panayiotou, Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst selling your property. We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. haart Hornchurch estate agents
5/5
Met by Sharif at the property I wanted to view. He was polite helpful and professional. Feel very comfortable going with Haart for the purchase of a property . All the guys in the office really good and at this stressful Time it makes a great difference
Hi Jane, thank you for your lovely review! We are glad to hear that you feel comfortable with the process and the approach from the team. We look forward to helping you throughout your move. haart Hornchurch
5/5
Ive had a brilliant experience with Lewis from the Haart Hornchurch branch. He has helped massively with the whole process of purchasing our new home and it’s greatly appreciated! Would definitely recommend
Hi Rebecca, Thank you for the 5* Review about the excellent service you have experienced with us! Kind regards haart Hornchurch
1/5
Horrible experience with this branch. At the beginning everything was ok. We had Georgina who showed us around the house, we put an offer down and it was quickly accepted within a week. After that everything went downhill. My partner and i were running back and forth with the bank and the solicitors, when we needed Georgina she was NEVER in the office. We always had Becca asking if we can leave a message. When we managed to get hold of Georgina she would be very quick to cut the call. At one point she stated to us that the solicitor needs to contact the vendors solicitor for negotiating the price, i got so fed up of her passing on the buck when it was her responsibility to be in touch with the vendor and the buyers!. She not only passed the buck on but also told me a few times that the vendor has not got back to her and if they do she will let me know. Weeks and months went by, no reply no answers, via call or email. When i managed to get hold of her, she stated she spoke to the vendor last week. She failed to update me, failed to reply. After becoming extremely fed up of her, i managed to get in contact with the manager Chris. Chris got everything sorted within seconds! A job that should have taken seconds by Georgina but took her months by never being in office!. Overall not a nice experience, once they got you they don't care about you until it hits the stage where the manager has to get involved!!!
Dear Mrs Bashir. I am sorry to read this. We strive to provide excellent service to our customers at haart Hornchurch at all times. As explained to you at the time, it is always difficult to deal with a renegotiation of price and we have to act upon our sellers request. I am pleased that we managed to help you purchase the property in the end. I am sorry that you feel the service was provided was of such a low standard and should you wish to discuss further please do not hesitate to contact me. Regards Christopher Smith Branch Manager
5/5
Amazing experience from haart hornchurch, want to say a massive thank you to Simon his been an amazing help through our whole process of letting our property, and it's never to much bother for him to help in anyway he can and is always contactable when we need him so thank you so much Haart Hornchurch and a Amazing thank you and outstanding service to Simon =]
5/5
I would like to appreciate the service of the property manager Jack Duggan during the renewal process of my tenancy. He is friendly approachable and very polite in talking , also very understanding, helpful for negotiations with the landlord. I really appreciate his service and highly recommend the haart property agents.
Thank you for the fantastic review on Jack Duggan! Its great to hear the process has been straight forward and the service has been great! Many Thanks, haart Lettings Hornchurch
5/5
Craig and his team provided us professional letting services.
Thanks for your great feedback Yutong! Many Thanks Haart Lettings Hornchurch
5/5
I have been dealing with Simon Cameron at Haart for a few years now and he has been an absolute professional with any requests or questions that we have. Even with issues that crop up he is always approachable and manages expectations really well. I am more than happy with the business I have with them. thank you very much for the hard work you guys do.
Hi Amit, Thank you for your review, it is my pleasure helping you with everything you need. Anything I can do please let me know. Simon Cameron, haart Lettings Hornchurch 01708 478 873
5/5
Mr. Akash Limbu showed me a property and provided excellent service. He was knowledgeable, answered all my questions, and made the viewing a great experience. An absolute star! 👌 …
Hi Parminder, Thank you for the 5* Review about the excellent service you have received from Akash! Kind regards haart Hornchurch
1/5
Horrible experience with this branch. At the beginning everything was ok. We had Georgina who showed us around the house, we put an offer down and it was quickly accepted within a week. After that everything went downhill. My partner and i were running back and forth with the bank and the solicitors, when we needed Georgina she was NEVER in the office. We always had Becca asking if we can leave a message. When we managed to get hold of Georgina she would be very quick to cut the call. At one point she stated to us that the solicitor needs to contact the vendors solicitor for negotiating the price, i got so fed up of her passing on the buck when it was her responsibility to be in touch with the vendor and the buyers!. She not only passed the buck on but also told me a few times that the vendor has not got back to her and if they do she will let me know. Weeks and months went by, no reply no answers, via call or email. When i managed to get hold of her, she stated she spoke to the vendor last week. She failed to update me, failed to reply. After becoming extremely fed up of her, i managed to get in contact with the manager Chris. Chris got everything sorted within seconds! A job that should have taken seconds by Georgina but took her months by never being in office!. Overall not a nice experience, once they got you they don't care about you until it hits the stage where the manager has to get involved!!!
Dear Mrs Bashir. I am sorry to read this. We strive to provide excellent service to our customers at haart Hornchurch at all times. As explained to you at the time, it is always difficult to deal with a renegotiation of price and we have to act upon our sellers request. I am pleased that we managed to help you purchase the property in the end. I am sorry that you feel the service was provided was of such a low standard and should you wish to discuss further please do not hesitate to contact me. Regards Christopher Smith Branch Manager
5/5
Haart have done a fantastic job in helping us purchase our new home.It was a slow and stressful process( through no fault of Haart at all), however, Georgina has done her best to help us get through it. She was incredibly helpful and patient, always positive and reassuring. Towards the end she felt more of a friend rather than an estate agent. We cannot thank her enough for everything she has done for us. The whole team was friendly and helpful whenever we phoned or just popped in. Thank you,Haart!
Dear Anca, Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your new property. I have relayed your feedback to Georgina who was extremely pleased to hear such kind words. We hope you are settled in your new home and if you require any advice or assistance in the future please do not hesitate to contact us. Regards haart Hornchurch
5/5
Haarts' Jack Duggan handled our tenancy renewal in full, discussing changes with the tenant and facilitating on our behalf. Very professional, extremely fast and diligent to the property and our needs. Very happy with Jack in particular, and Haarts after many years of managing our property.
Hi Leo, Many thanks for your kind review of Jack. Haart Property Management
5/5
Bradley was amazing during the whole buying process!
Hi May thanks for your review and congratulations on your purchase! We wish you all the best in your new home, haart Hornchurch
4/5
I am happy to say that the experience I received from Haart's Demi Mansworth, who has got to be one of the best agents they have. She has gone beyond the levels of customer care to help find us a property. I would highly recommend her if you want the best for your money in service.
Thank you for the fantastic review of Demi, Ney! Its great to hear feedback from her clients. Many Thanks, Haart Lettings Hornchurch
1/5
Worst estate agent I have ever had to deal with. Abusive fees. They also charge a fee to release a reference for each tenant when moving out. Never minded to fix any problem in the house I was living in (broken radiators, bath leaking, electric problems). Staff changes constantly, so you never know who you are talking to. It has been over 4 months since house mates moved out and they haven't received their deposit back. It's not that they just had bad luck with the landlord, but they also never acted in the interest of the tenants. Watch out.
Dear Nathália Gregores, We are sorry to see that you have left us a low star rating in your review. I will forward this feedback to our lettings department. Your feedback is very important to us and we would like to find out more. Would you mind emailing us at customer.experience@haart.co.uk to give us more information about your experience with us? We hope to hear from you soon so we can resolve your issue as quickly as possible. Branch Manager, haart Hornchurch estate agents
5/5
The best one💕 Demi Mansworth Thank you very much for your kindness and the best service ever we had …
Thank you for the fantastic 5* review. It's great to hear the positive feedback about Demi at our Hornchurch Office Haart Lettings Hornchurch
4/5
Chris and the team were professional and always helpful. We have been happy with service and process throughout. Would certainly recommend Haart Hornchurch to buyers and sellers in the area
Dear Richard Sutton, Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst selling your property. We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. haart Hornchurch estate agents
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Tell us what you need and we'll put you in touch. haart hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Hornchurch.