Trusted Agent profile · Hornchurch

haart Hornchurch reviews

4.8

★★★★★ Excellent

427 reviews across 2 platforms

13 North Street, Hornchurch, RM11 1RL

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haart's office in Hornchurch, at 13 North Street, is rated 4.8 out of 5 across 427 reviews on two platforms, including 421 Google reviews rated 4.8.

Google logo

4.8 / 5

421

Reviews on Google

This office

Facebook logo

4.3 / 5

6

Reviews on Facebook

This office

Reviews may appear on more than one platform.

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Reviews

Every review we hold for the Hornchurch office, from every platform, shown as written. First names only.

5/5

Google

Had a great viewing and super helpful with information about the house - Sheriff

KSJaay · 3 September 2025

Agent replied · 9 September 2025

Thank you for the fantastic review. It's great to hear the positive feedback from our clients many thanks, Haart Hornchurch

5/5

Google

My mum and dad have recently moved with Haart, Bradley and his team provided such a professional service at every point of the sale, offering good advice and keeping in constant contact with us through the whole process. I cant recommend Haart Hornchurch enough for anybody who is looking to move during such difficult times.PositiveResponsiveness, Quality, Professionalism

Brogan · 22 June 2022

5/5

Google

Amazing service special thanks to Demi for all the guidance and support.

Ashbeel · 27 July 2023

Agent replied · 21 June 2024

Thanks for the 5* Review of Demi! Many Thanks Haart Lettings Hornchurch

5/5

Google

Thoroughly professional, efficient and organised branch at Hornchurch. Excellent communication throughout the whole process, from initial valuation, to marketing and to sale. Would highly recommend both Lewis Taylor and Seref Sandal in the future.

Kevin · 6 December 2024

Agent replied · 11 December 2024

Hi Kevin, thank you so much for your kind feedback. Its been a pleasure helping you and glad we was able to get it over the line pre Christmas for you! haart Hornchurch

5/5

Google

Thank you to the team at Haart Hornchurch - Seref, Lewis and Val for all your help with buying my first home. Great service and they kept me up-to-date throughout the whole process, really appreciated.

Charlie · 20 November 2024

Agent replied · 11 December 2024

Hi Charlie, thank you ever so much for your wonderful 5* review on the service that you have received from the sales team! Kind Regards haart Hornchurch

5/5

Google

Sharaf, Lewis, and the team have been brilliant, sold my house very quickly, excellent communication, and kept me updated all the way to completion, would recommend haart estate agent , great service

Ian · 18 December 2024

Agent replied · 25 December 2024

Hi Ian, thanks for your review. We are glad you are happy with the service, wishing you many happy memories in your new home and wishing you and the family a fantastic Christmas! haart Hornchurch

5/5

Google

Demi was super Efficient with her responses via email. Many thanks

Jade · 22 June 2023

Agent replied · 21 June 2024

Hi Jade, thanks for your review we are glad to hear that Demi has been of assistance. haart Hornchurch

5/5

Google

Great team, always helpful and on the ball. Had plenty of contact with most of them and in particular Tom, Chris and Georgina, who followed up all queries efficiently. Would recommend without any hesitation.

Michael · 23 June 2019

Agent replied · 21 June 2024

Dear Michael Panayiotou, Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst selling your property. We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. haart Hornchurch estate agents

5/5

Google

Met by Sharif at the property I wanted to view. He was polite helpful and professional. Feel very comfortable going with Haart for the purchase of a property . All the guys in the office really good and at this stressful Time it makes a great difference

Jane · 23 March 2024

Agent replied · 21 June 2024

Hi Jane, thank you for your lovely review! We are glad to hear that you feel comfortable with the process and the approach from the team. We look forward to helping you throughout your move. haart Hornchurch

5/5

Google

Ive had a brilliant experience with Lewis from the Haart Hornchurch branch. He has helped massively with the whole process of purchasing our new home and it’s greatly appreciated! Would definitely recommend

Rebecca · 4 December 2024

Agent replied · 11 December 2024

Hi Rebecca, Thank you for the 5* Review about the excellent service you have experienced with us! Kind regards haart Hornchurch

1/5

Google

Horrible experience with this branch. At the beginning everything was ok. We had Georgina who showed us around the house, we put an offer down and it was quickly accepted within a week. After that everything went downhill. My partner and i were running back and forth with the bank and the solicitors, when we needed Georgina she was NEVER in the office. We always had Becca asking if we can leave a message. When we managed to get hold of Georgina she would be very quick to cut the call. At one point she stated to us that the solicitor needs to contact the vendors solicitor for negotiating the price, i got so fed up of her passing on the buck when it was her responsibility to be in touch with the vendor and the buyers!. She not only passed the buck on but also told me a few times that the vendor has not got back to her and if they do she will let me know. Weeks and months went by, no reply no answers, via call or email. When i managed to get hold of her, she stated she spoke to the vendor last week. She failed to update me, failed to reply. After becoming extremely fed up of her, i managed to get in contact with the manager Chris. Chris got everything sorted within seconds! A job that should have taken seconds by Georgina but took her months by never being in office!. Overall not a nice experience, once they got you they don't care about you until it hits the stage where the manager has to get involved!!!

Rozina · 24 November 2019

Agent replied · 22 November 2024

Dear Mrs Bashir. I am sorry to read this. We strive to provide excellent service to our customers at haart Hornchurch at all times. As explained to you at the time, it is always difficult to deal with a renegotiation of price and we have to act upon our sellers request. I am pleased that we managed to help you purchase the property in the end. I am sorry that you feel the service was provided was of such a low standard and should you wish to discuss further please do not hesitate to contact me. Regards Christopher Smith Branch Manager

5/5

Google

Amazing experience from haart hornchurch, want to say a massive thank you to Simon his been an amazing help through our whole process of letting our property, and it's never to much bother for him to help in anyway he can and is always contactable when we need him so thank you so much Haart Hornchurch and a Amazing thank you and outstanding service to Simon =]

Karly · 23 June 2017

5/5

Google

I would like to appreciate the service of the property manager Jack Duggan during the renewal process of my tenancy. He is friendly approachable and very polite in talking , also very understanding, helpful for negotiations with the landlord. I really appreciate his service and highly recommend the haart property agents.

Nadini · 24 November 2023

Agent replied · 21 June 2024

Thank you for the fantastic review on Jack Duggan! Its great to hear the process has been straight forward and the service has been great! Many Thanks, haart Lettings Hornchurch

5/5

Google

Craig and his team provided us professional letting services.

Yutong · 22 June 2023

Agent replied · 21 June 2024

Thanks for your great feedback Yutong! Many Thanks Haart Lettings Hornchurch

5/5

Google

I have been dealing with Simon Cameron at Haart for a few years now and he has been an absolute professional with any requests or questions that we have. Even with issues that crop up he is always approachable and manages expectations really well. I am more than happy with the business I have with them. thank you very much for the hard work you guys do.

A · 22 June 2022

Agent replied · 21 June 2024

Hi Amit, Thank you for your review, it is my pleasure helping you with everything you need. Anything I can do please let me know. Simon Cameron, haart Lettings Hornchurch 01708 478 873

5/5

Google

Mr. Akash Limbu showed me a property and provided excellent service. He was knowledgeable, answered all my questions, and made the viewing a great experience. An absolute star! 👌 …

Parminder · 7 December 2024

Agent replied · 11 December 2024

Hi Parminder, Thank you for the 5* Review about the excellent service you have received from Akash! Kind regards haart Hornchurch

1/5

Google

Horrible experience with this branch. At the beginning everything was ok. We had Georgina who showed us around the house, we put an offer down and it was quickly accepted within a week. After that everything went downhill. My partner and i were running back and forth with the bank and the solicitors, when we needed Georgina she was NEVER in the office. We always had Becca asking if we can leave a message. When we managed to get hold of Georgina she would be very quick to cut the call. At one point she stated to us that the solicitor needs to contact the vendors solicitor for negotiating the price, i got so fed up of her passing on the buck when it was her responsibility to be in touch with the vendor and the buyers!. She not only passed the buck on but also told me a few times that the vendor has not got back to her and if they do she will let me know. Weeks and months went by, no reply no answers, via call or email. When i managed to get hold of her, she stated she spoke to the vendor last week. She failed to update me, failed to reply. After becoming extremely fed up of her, i managed to get in contact with the manager Chris. Chris got everything sorted within seconds! A job that should have taken seconds by Georgina but took her months by never being in office!. Overall not a nice experience, once they got you they don't care about you until it hits the stage where the manager has to get involved!!!

Roz · 23 June 2019

Agent replied · 21 June 2024

Dear Mrs Bashir. I am sorry to read this. We strive to provide excellent service to our customers at haart Hornchurch at all times. As explained to you at the time, it is always difficult to deal with a renegotiation of price and we have to act upon our sellers request. I am pleased that we managed to help you purchase the property in the end. I am sorry that you feel the service was provided was of such a low standard and should you wish to discuss further please do not hesitate to contact me. Regards Christopher Smith Branch Manager

5/5

Google

Haart have done a fantastic job in helping us purchase our new home.It was a slow and stressful process( through no fault of Haart at all), however, Georgina has done her best to help us get through it. She was incredibly helpful and patient, always positive and reassuring. Towards the end she felt more of a friend rather than an estate agent. We cannot thank her enough for everything she has done for us. The whole team was friendly and helpful whenever we phoned or just popped in. Thank you,Haart!

Anca · 23 June 2019

Agent replied · 21 June 2024

Dear Anca, Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your new property. I have relayed your feedback to Georgina who was extremely pleased to hear such kind words. We hope you are settled in your new home and if you require any advice or assistance in the future please do not hesitate to contact us. Regards haart Hornchurch

5/5

Google

Haarts' Jack Duggan handled our tenancy renewal in full, discussing changes with the tenant and facilitating on our behalf. Very professional, extremely fast and diligent to the property and our needs. Very happy with Jack in particular, and Haarts after many years of managing our property.

Leo · 22 February 2024

Agent replied · 21 June 2024

Hi Leo, Many thanks for your kind review of Jack. Haart Property Management

5/5

Google

Bradley was amazing during the whole buying process!

May · 22 June 2023

Agent replied · 21 June 2024

Hi May thanks for your review and congratulations on your purchase! We wish you all the best in your new home, haart Hornchurch

4/5

Google

I am happy to say that the experience I received from Haart's Demi Mansworth, who has got to be one of the best agents they have. She has gone beyond the levels of customer care to help find us a property. I would highly recommend her if you want the best for your money in service.

Ney · 22 June 2023

Agent replied · 21 June 2024

Thank you for the fantastic review of Demi, Ney! Its great to hear feedback from her clients. Many Thanks, Haart Lettings Hornchurch

1/5

Google

Worst estate agent I have ever had to deal with. Abusive fees. They also charge a fee to release a reference for each tenant when moving out. Never minded to fix any problem in the house I was living in (broken radiators, bath leaking, electric problems). Staff changes constantly, so you never know who you are talking to. It has been over 4 months since house mates moved out and they haven't received their deposit back. It's not that they just had bad luck with the landlord, but they also never acted in the interest of the tenants. Watch out.

Nathália · 23 June 2018

Agent replied · 21 June 2024

Dear Nathália Gregores, We are sorry to see that you have left us a low star rating in your review. I will forward this feedback to our lettings department. Your feedback is very important to us and we would like to find out more. Would you mind emailing us at customer.experience@haart.co.uk to give us more information about your experience with us? We hope to hear from you soon so we can resolve your issue as quickly as possible. Branch Manager, haart Hornchurch estate agents

5/5

Google

The best one💕 Demi Mansworth Thank you very much for your kindness and the best service ever we had …

Remzi · 25 March 2025

Agent replied · 25 April 2025

Thank you for the fantastic 5* review. It's great to hear the positive feedback about Demi at our Hornchurch Office Haart Lettings Hornchurch

4/5

Google

Chris and the team were professional and always helpful. We have been happy with service and process throughout. Would certainly recommend Haart Hornchurch to buyers and sellers in the area

Richard · 23 June 2019

Agent replied · 21 June 2024

Dear Richard Sutton, Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst selling your property. We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. haart Hornchurch estate agents

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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