Trusted Agent profile · Hornchurch
★★★★★
846 reviews across 2 platforms
135, High Street, Hornchurch, RM11 3YD
Part of Beresfords, see every office.
Beresfords's office in Hornchurch, at 135, is rated 4.6 out of 5 across 846 reviews on two platforms, including 116 Google reviews rated 4.7.
Every review we hold for the Hornchurch office, from every platform, shown as written. First names only.
5/5
TrustpilotCorrine Cullen has excellent customer…
Corrine Cullen has excellent customer service.
Thank you for your positive feedback regarding the level of customer service provided to you by Corrine Cullen, our Inventory Clerk. I know that she will be very grateful for your kind words and we all very much appreciate your 5-star rating.Steven Bond Managing Director - Residential Lettings
4/5
TrustpilotVery good and professional service.
Very good and professional serviceBy Jessica Reed a very caring person, thank you.
Hi ColinWe really appreciate you taking the time to post your recent review. I am pleased that you found the approach of our lettings team professional. We always strive to provide the best level of service to each and every one of our customers.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotProfessional and friendly at the same…
Professional and friendly at the same time. Very thorough and fast response.
Hi JanaI am pleased that you found the approach of our staff both friendly and professional and we are all very grateful for your 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotAlways great service
Always great service, helpful, knowledgable and quick responses. Would thoroughly recommend
Hi GemmaThank you so much for finding some time to post your recent review. I was pleased to read that you appeared to receive a consistently good level of service from our lettings team. It is great that you also find them helpful and knowledgeable. We really appreciate the fact that you would have no hesitation in recommending us to others.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotPrompt support
Prompt support, helpful advice when it was most needed. Thanks!
HiMany thanks for posting your review. It is good to read that you were happy with the service provided to you. We are all very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
4/5
TrustpilotI was very happy with the service I…
I was very happy with the service I received
HI PaulMany thanks for your feedback. I was pleased to read that you were happy with the service provided to you by our local lettings team.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotGreat service
Great service, very professional and efficient.
5/5
TrustpilotGreat service
Happy with service and staff, better than previous experiences with other agents
Hi RobertMany thanks for taking the time to post your review. I am pleased that you were happy with the level of service provided by our staff and that the overall experience when dealing with us was more positive than previous dealings with other agents.We are also very grateful for your 5 star rating.Steven Bond - Managing DirectorResidential Lettings
5/5
TrustpilotExcellent service
Excellent service. Found tenants almost immediately. Very thorough and professional,
Hi DebraI was pleased to read that we managed to find suitable tenants for you very quickly and that you found our service both thorough and professional. We are all very grateful for your 5 star rating.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotHelpful
Helpful, understanding caring.
We all very much appreciate your kind words and 5-star rating.Steven Bond - Managing DirectorResidential Lettings
5/5
GoogleThey are a fantastic team and supported us through the whole process. They are friendly and approachable and welcoming.
Hi Sandra Thank you for the 5 star review and positive comments. It is pleasing to see the level of service provided by our team in Hornchurch met your expectations. They pride themselves on delivering the best possible customer care and will do all possible to ensure the sales process goes through smoothly. We look forward to assisting you again in the future. Alison Horsley, Customer Services Manager
1/5
Trustpilotthey take very high fees that exceeds…
they take very high fees that exceeds 500 pounds with very bad services and very bad reference company
JonasI have just been alerted to the recent review you posted on Trustpilot.This is not a site we actively subscribe to but I wanted to respond to you regardless. Our charges made at the time in question were below £250 per tenant so I'm not sure how you arrived at a much higher figure. The referencing company we use are one of the largest in the UK and conduct comprehensive referencing but the process is exactly the same for every application. We are ultimately employed by the landlord and therefore never apologise for utilising the services of an established company who undertake professional referencing. Naturally I would be keen to find out more about the other issues you experienced so please feel free to contact me via sb@beresfords.co.ukSteven BondManaging Director - Residential Lettings
1/5
GoogleCame to value house and then didn't hear anymore
Hi Susan I am naturally concerned and disappointed to see the 1 star review and comments you recently left for our Hornchurch team who work really hard to ensure they are providing the best possible customer service. Having checked our entire database, I am unable to locate a record for you so am unsure if we have dealt with you as a customer in any respect? Please feel free to contact me with more information on a.horsley@beresfords.co.uk and I will be happy to investigate accordingly. Alison Horsley, Customer Services Manager
5/5
GoogleRating only, no written review.
5/5
GoogleThank you very much.. You are brilliant..
Vasile I just wanted to say thank for providing a review and I’m pleased you were happy with the service provided by our lettings team in Hornchurch. I know they will be very grateful for your 5 star rating. Steven Bond Managing Director, Residential Lettings
5/5
TrustpilotVery efficient and helpful
Very efficient and helpful, have just rented a house though Beresfords.The whole process very was very smooth, friendly and helpful staff!Would definitely recommend this company.
5/5
GoogleGreat service very welcoming staff.
Hi Zsolt, Many thanks for the 5 star award for the team at our Hornchurch office. The team are focused on delivering the best possible customer service and will very much appreciate your kind comments. Thank you for sharing your experience, we look forward to assisting you again in the future. Alison Horsley, Customer Services Manager.
5/5
TrustpilotVery pleasant
Very pleasant, knowledgable and professional staff who keep on top of matters and push things along effectively. The valuation was more accurate than other agents.
5/5
TrustpilotA very professional and helpful…
A very professional and helpful service, particularly from Lyn Ray and Lauren Wilson. Very friendly and reassuring.
1/5
GoogleNot to be trusted, submitted an offer and offer was submitted and then they turned around and sold to another party at a higher offer. Avoid at all costs not worth the hassle.
1/5
GoogleNot to be trusted, submitted an offer and offer was submitted and then they turned around and sold to another party at a higher offer. Avoid at all costs not worth the hassle.
5/5
GoogleWe have been renting with Beresfords for three years. Very professional, friendly and quick to respond. 5 stars!PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleRating only, no written review.
Hi Babak I just wanted to say thank you personally for taking the time to leave a 5 star rating regarding the service provided by our lettings team in Upminster. Steven Bond Managing Director, Residential Lettings
5/5
TrustpilotThanks
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
