Trusted Agent profile · Hornchurch
★★★★★
846 reviews across 2 platforms
135, High Street, Hornchurch, RM11 3YD
Part of Beresfords, see every office.
Beresfords's office in Hornchurch, at 135, is rated 4.6 out of 5 across 846 reviews on two platforms, including 116 Google reviews rated 4.7.
Every review we hold for the Hornchurch office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat
The team are very friendly and professional, very fast response time.
Hi Alice,So pleased that you found our lettings team friendly, professional and efficient. Its great that you have provided them with a 5-star rating which is much appreciated.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotGreat staff very friendly and have…
Great staff very friendly and have helped in every way possible
Hi Billy,Thanks for taking time out to post your review. I was pleased to read that you have found the approach of our staff friendly and that they assisted you effectively throughout the entire process. We all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
4/5
TrustpilotVery Professional
Very Professional, all round.
Hi TonyMany thanks for taking time out to post your review. I am pleased that during your dealings with our teams you found their approach professional.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotIt was so amazing because they always…
It was so amazing because they always get in touch by sending different apartment
Hi MichaelMany thanks for your positive feedback. I am pleased that we updated you on a regular basis with properties that were considered suitable.Steven BondManaging Director - Residential Lettings
4/5
TrustpilotOverall good people but the process…
Overall good people but the process itself is very intrusive and seems unnecessary.
Hi PeterThank you for taking the time to post your recent review. I am not sure what specifically you refer to when mentioning 'the process'. I would be keen if you could email me directly with a little bit more information and why you feel it was intrusive and unnecessary. As a business we are always trying to improve the customer experience and the process in general, so it would be really useful to receive a little more feedback. To these ends I look forward to hearing back from you in due course.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotThe company was helpful and really nice…
The company was helpful and really nice and staff members were absolutely amazing
Hi EyitayoI am pleased that you were impressed with the approach of our staff during your recent transaction. We are all very grateful for your 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotGuys they’re really helpful
Guys they’re really helpful. Respond very quickly. Wonderful services.
Hi Diego,Many thanks for providing your feedback. I was pleased to read that you found the approach of our team helpful and that they responded rapidly to any queries that were raised. We all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
GoogleEXCELLENT SERVICE FROM START TO FINISH, CAMERON AND THE REST OF THE STAFF WERE SO HELPFUL.PositiveResponsiveness, Quality, Professionalism
Hi Peter Thank you for taking the time to post your review. I am glad you were happy with the level of service you received and that our lettings team in Hornchurch were helpful. I know that Cameron and the rest of the team will all be very grateful for your kind words and 5-star rating. Steven Bond Managing Director - Residential Lettings
4/5
TrustpilotGood, responsive service
Kept me informed at all stages and accepted my suggestions.
Hi Ken,Many thanks for leaving your feedback. I am glad your experience with us has been a positive one and that you were kept informed of progress throughout. We are all very grateful for your 4-star rating.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotVery great people everything is…
Very great people everything is explained in details so you can understand everything verg quick work they are the best!
Hi NataliaJust a quick response to thank you for your positive feedback and 5 star rating.Steven BondManaging Director - Residential Lettings
5/5
Trustpilotvery thorough when dealing with my…
very thorough when dealing with my tenancy as a landlord and kept me up to date with progress
Hi SajiveThanks for posting your recent review. I was pleased to read that you found the approach of our lettings team thorough throughout and that they kept you updated from start to finish. We are all very grateful for your 5-star rating.Steven Bond Managing Director - Residential Lettings
5/5
TrustpilotReally friendly and pleasant service…
Really friendly and pleasant service from all involved would recommend 100%
Hi JoshThanks for your comments. I am pleased that you were impressed with the service provided to you recently by our local lettings team and it is great that you would not hesitate in recommending us to others.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotReally nice people and helpful nice…
Really nice people and helpful nice teamwork
Hi Cristiano,Many thanks for taking the time to post your review. It is great to read that your experience in working with Beresfords has been a positive one and we all really appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
Trustpilotprompt and informative.
prompt and informative.I was notified of any changes to rental situation. Tenants found quicklyResponded to questions within a day
Hi GemmaWe all really appreciate your positive feedback following your recent dealings with us and I am pleased that we were able to find suitable tenants for you very quickly.Steven BondManaging Director - Residential Lettings
5/5
GoogleVery friendly service is good A+++
Hi Paul I just wanted to say thank you personally for taking the time to leave a 5 star review regarding the service provided by our team in Hornchurch. Steven Bond Managing Director, Residential Lettings
5/5
TrustpilotGood personalised service
Good personalised service, attention to detail and very pleasant people to do business with. We would recommend them.
Hi MikeHaving read the contents of your recent review I just wanted to thank you personally for your kind words. I believe you dealt with our lettings team at Colchester and it is great that you would recommend us to others. Steven Bond Managing Director - Residential Lettings
5/5
GoogleWe viewed 2 properties with Ben yesterday and found him to be pleasant personable and professional.
Hi David, Many thanks for your 5 star award and positive comments for Ben, Branch Manager at our office in Hornchurch. We really appreciate you sharing your experience and look forward to assisting you again in the future. Alison Horsley, Customer Services Manager
5/5
TrustpilotFirst impression matters, very reliable staffs. I appreciate the commitment the staffs put in when I had issues with the house locks.
First impression matters. Very prompt in response to house issues.
Hi VickJust wanted to reply personally to say thanks for your positive feedback and 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotVery helpful and always someone there…
Very helpful and always someone there to answer any questions.
Hi IanMany thanks for providing your feedback. I am pleased that you found our local lettings team helpful and able to answer your questions. We all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotCan highly recommend!
Couldn't have asked for a better service! Professional, friendly and extremely helpful throughout the entire sales process.
Hi Dan,Many thanks for the great review for our sales team. The guys work really hard to ensure a transaction goes through as smoothly as possible, keeping all parties regularly updated throughout the process. Your 5 star award and kind comments are much appreciated. We look forward to assisting you again in the future.Alison Horsley, Customer Services Manager
5/5
TrustpilotVery polite staff member visited to…
Very polite staff member visited to carry out house inspection. Both professional and curtious.
Hi CliveWe appreciate your feedback, and it was good to read that our member of staff who recently provided you with a rental valuation was both professional and courteous. Many thanks for the 5-star rating!Steven Bond - Managing Director Residential Lettings
5/5
TrustpilotVery lovely and polite and made me feel…
Very lovely and polite and made me feel at ease as i have bad anxiety.
Hi GraceI just wanted to say thanks for taking the time out to post your recent review. We are all very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotThe whole team did a great job
The whole team did a great job. Very well organised and used Top class contractors
Hi PhilThank you for your positive comments. I am pleased that our lettings team met your expectations and that the relevant contractors appointed did a good job.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotVery friendly and communication is…
Very friendly and communication is great, very responsive and helpful
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
