Trusted Agent profile · Holywood
★★★★★
96 reviews across 1 platform
7 Pattons Lane, Holywood, BT18 9FX
McGuinness Fleck's office in Holywood, at 7 Pattons Lane, is rated 3.7 out of 5 across 96 reviews on 1 platform, including 96 Google reviews rated 3.7.
Every review we hold for the Holywood office, from every platform, shown as written. First names only.
5/5
GoogleMcGuinness Fleck proved to be top quality even some considerable time after my tenancy with them, promptly assisting me with a wrongly delivered parcel which I required urgently.
Thanks for the review, Matt. We are happy to have been of assistance.
5/5
GoogleGreat attention to detail and very responsive. Nothing was too much trouble for Seamus.
Thanks, David.
5/5
GoogleI have just finished renting a property managed by McGuinness Fleck for the last 2 years. I would like to specifically call out both Ashley C and Peter A for their highly professional service and support throughout our tenancy. They even went so far as to forward a parcel (having already moved out) that managed to slip redirection. Thank you both.
1/5
GoogleIf it was possible to give 0 stars I would.... These guys are an embarrassment to the property industry!! Avoid like the plague!! An embarrassment of a company. You have been warned, see the name and avoid.
Blanka, it would be inappropriate to detail publicly why your tenancy had to be ended but, whilst we do represent our client the landlord, you as tenants were treaded fairly at all times.
1/5
GoogleAfter multiple phone calls and messages left reference a recent letter received I am still awaiting the promised return calls.
Alan, I understand Katrina responded to you and your issue is now resolved. If you need anything else please contact me directly. Steven McGuinness
5/5
GoogleDealt with Carol today. Excellent customer service. Got the job done promptly. No nonsense. Credit to McGuinness fleck
1/5
GooglePoor communication, no AGM's held in over 10 years, and now annually ask for £100s in additional levys. Doesn't even deserve one star!
1/5
GoogleSure. Of course. ...the lack of shame from youse is disgusting. You dont have the decency to return calls or messages (it has been months now, and maaaany messages and calls from my end) but replying to google reviews is a priority. I dont even know how are you still in business.NegativeResponsiveness, Quality, Professionalism, Value
1/5
GoogleRude, worst service I've ever experienced, unprofessional, and treat their clients like cash cows. Avoid at all costs.
I am sorry you have reason to be dissatisfied with our service. Obviously it is difficult to reply as you have not been specific about your issues and you are leaving a review under an assumed name, but please feel free to call me in the office any time and I will be happy to speak to you personally about your concerns. Steven McGuinness
5/5
GoogleFantastic service start to finish. Very well priced and professional.
Thanks, Glenn.
5/5
GoogleWas dealing with Steven, very professional and reasonable.
Thanks, Ian. Happy to help.
5/5
GoogleWe have recently sold our apartment with McGuinness Fleck. Seamus McFlynn was a pleasure to work with throughout the entire process, very responsive, great on communications, and pro-active with advice and support throughout the entire process. Overall a first-class experience. We would highly recommend McGuinness Fleck.PositiveResponsiveness, Professionalism
1/5
GoogleOriginal Review Sept 2018. Edited Sept 2019, Nov 2023, and Dec 2023. …
5/5
GoogleGood property management agency.
Thank you, Garo.
1/5
GoogleThe managment company is useless
Karen, I am sorry that you are dissatisfied with our service. As I explained at length on the phone, McGuinness Fleck are not your management company, but your managing agent. This is an important distinction. As ever, if you would like to call me personally with your concerns I would be happy to talk to you. Steven McGuinness
5/5
GoogleI would highly recommend McGuinness Fleck and vote them as the number one estate agent in Northern Ireland! Seamus McFlynn was a pleasure to work with an went the extra mile in every aspect of my house purchase...a gentleman!
1/5
GoogleTerrible service from the property management side of this company . Absolutely impossible to get any communication from them. Would not even give them one star but it is the lowest I can award.
5/5
GoogleHighly recommend McGuinness Fleck for their professionalism, integrity and excellent customer care. Seamus McFlynn was extremely helpful and patient throughout a complicated house purchase. His calm approach and positive attitude secured our property!
5/5
GoogleExcellent service provided by the McGuinness Fleck team. I have dealt with them for almost 6 years and highly recommend them to others seeking a professional and personal property service.
1/5
GoogleRating only, no written review.
Emma, whilst we have no record of ever having a client with your name, if you have genuine concerns I would be happy to discuss them with you. We have moved from our premises on the Lisburn Road and purchased new premises in Holywood. I must take issue with your assertion that Alex Fleck was struck off as a Director by Companies House. This didn't happen and your comment is defamatory. I invite you to withdraw it. Steven McGuinness
1/5
GoogleWouldn't trust them. In these difficult times they still manage not to do there job properly. AvoidNegativeProfessionalism
5/5
GoogleA pleasure to deal with Aimee - calm, helpful and most of all does everything promised with no fuss. Much appreciated...thanks!
1/5
GoogleNever return calls but I bet they reply to this, extremely unprofessional.NegativeResponsiveness, Professionalism
5/5
GoogleA pleasure to deal with Aimee - calm, helpful and most of all does everything promised with no fuss. Much appreciated...thanks!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
