Trusted Agent profile · Holywood
★★★★★
71 reviews across 2 platforms
44 High Street, Holywood, BT18 9AD
John Minnis Estate Agents's office in Holywood, at 44 High Street, is rated 4.3 out of 5 across 71 reviews on two platforms, including 63 Google reviews rated 4.3.
Every review we hold for the Holywood office, from every platform, shown as written. First names only.
5/5
GoogleOur family recently sold with JMEA and the experience was great. From start to finish the team communicated clearly and gave great advice. We will be using this agency again and could not recommend highly enough!
Thank you Patrick for your positive feeeback!
5/5
GoogleThe John Minnis Rental Team has been exceptional at managing my rental property. They have taken the troubles associated with being a landlord away completely! Would highly recommend their services to any landlords.
Thank you Katie for your kind review of rental team !
5/5
GoogleSold our house with John minnis and was a great experience. Very professional and great comunication throughout, helped us through any issues and special thanks to all at the Holywood office
Thank you for the lovely feedback Gavin, we're glad to hear you had such a positive experience with our team in Holywood!
5/5
GoogleBeautiful homes on display!!
Thank you Clodagh for you kind review!
1/5
GoogleViewed an apartment in Seapark this week. I was told there was an offer of £210, 000 on it and the vendor would probably accept £215,000 for it. I went home after the viewing at the end of the working day and decided to put in a cash offer the next morning. Whilst showing the property to a builder that evening online it was marked “Agreed” I thought there must be some mistake . When I hadn’t heard anything from the agent by lunchtime (not even a courtesy call) I rang John Minnis. Mr Minnis seemed to think this was acceptable. I feel sorry for the vendor as I was happy to top this offer but the agent didn’t give me the opportunity. Mr Minnis said he would take my offer now but I had lost all taste with this very unprofessional practice.
5/5
GoogleFrom viewing to purchase, all staff were efficient and supportive throughout the process.
Thank you for your lovely review!
5/5
GoogleI was in the Holywood office last week and the staff were very helpful and informative!
Thank you for your review !
1/5
GoogleWe just rented our house via John Minnis agency. Initially all looked good but then, John Minnis contract electrician concluded that all electrical wiring are incorrect and require full house rewiring. This is for the house that we purchased from John Minnis just 5 years ago and all was up-to standard that time. After number of emails, electrician accepted to issue certificate based on fuse box and some sockets replacement. As he proceeded with the job he left mess behind him. The answer we received from John Minnis that this is normal....... Be warned and stay away. They're number of agents who could do a better customer service.NegativeQuality, Professionalism
5/5
TrustpilotExcellent Professional Service
All the staff were so helpful and friendly, from Yvonne who showed us property, to Ross who dealt with our bid to Jilly who managed our sale, also to Joshua who was so patient at our 2nd viewing. The team made our purchase very straightforward and were professional from beginning to end. Such lovely touches on completion, an excellent estate agent firm, thanks so much.
5/5
TrustpilotHighly Recommended
We recently sold our property with John Minnis and we couldn't recommend them enough. From the initial phonecall until completion, Stephen, Jane and Ben supported and guided us through the whole process. Jane's professionalism and bubbly personality always made us feel in safe hands. Thank you all again. Regards Connor and Amy "Dorothy Ave".
5/5
TrustpilotGreat Sale experience
I recently sold a property with this company and was really impressed with the quality of service provided by Nicole during a lengthy eight month process. Not only did Nicole provide me with timely updates when they were available she also kept in contact with me when there were delays in progress of sale.
2/5
GooglePoor experience selling with John Minnis. Didn't feel they did enough to actually sell the house and get the right viewers through the door in numbers, once sale agreed I didn't feel they kept on top of the case well enough and were poor in communicating with the various parties involved. My case turned out to be a difficult one given unique circumstances of covid, which is obviously beyond the control of JM but the issues are not solely related to that. Every time I rang I always seemed to be told "I was just about to call you". We randomly had our main contact in the office changed halfway through. Every time I spoke on the phone I would get talked over rather than listened to. Overall just did not feel like a valued customer, it's probably a different experience if you're selling a £1m property. My case was eventually escalated to John Minnis himself, which I did appreciate speaking to him, however some of the information given to me buy him turned out to be inaccurate and the conversation was not followed up with an email as promised. There are less expensive solicitors out there who will potentially offer you a better value for money service. Giving 1 star would be unfair, as when push came to shove they did do some good work but only when things were at absolute breaking point. Overall disappointing experience with a name that is so well respected in the area. Hopefully my case was a one off and others have a far better time with them.
5/5
GoogleRecently sold a house in North Down through Holywood Branch and could not fault them and Branch Manager Emma. They were on the ball from start to finish and looked after photography, cleaning, all viewings and the sales process. I found them well organised and professional and I would recommend
5/5
GoogleI sold a landmark listed building with John Minnis which was actually a very specialised, niche property. I had engaged other estate agents previously who ranged from useless to downright dodgy. I found the staff at John Minnis capable of a challenge, professional and friendly and above all completely honest. Highly recommended. In fact, having been through most of them they are the only estate agents I could recommend.PositiveResponsiveness, Quality, Professionalism
5/5
TrustpilotExcellent Estate Agent
I put my house on the market just before Christmas, honestly expecting very little to happen but John Minnis had viewings booked from the first week on the market. The house completed during the first week of February for 10k over the asking price and I couldn't be happier.
5/5
TrustpilotProfessional friendly stress free experience
We had a brilliant experience with John Minnis.
5/5
GoogleJM was extremely kind and professional in handling a sale! Professional and precise, he has significant experience in the sector.
1/5
GoogleI wouldn't recommend John Minnis. Found them to be rude and unhelpful over the phone when trying to view houses.
5/5
GoogleCannot praise the team highly enough. From start to finish, each and every one of them has been helpful and efficient. I have no qualms about recommending them, they made the process of house selling much less stressful than I was expecting.
5/5
GoogleProfessional, friendly and attentive staff. From initial valuation to completion. You get what you pay for when it comes to estate agents. I was not disappointed and will be recommending John Minnis to family and friends.
1/5
GoogleThe owner himself doesn't really show much care and concern towards others.
1/5
GoogleWhere very unhelpful when buying from them quite rude on the phone would not recommend them
1/5
GoogleI wouldnt give them a star if i could. Never rent a property off them.........thats all
5/5
GoogleStaff are Fantastic and do there best to help.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
John Minnis Estate Agents's Holywood office has 71 reviews across two platforms: 63 on Google, 8 on Trustpilot (across the whole business).
John Minnis Estate Agents Holywood is rated 4.3 out of 5 across all 71 reviews, and 4.3 out of 5 on Google from 63 reviews.
John Minnis Estate Agents Holywood, 44 High Street, Holywood, BT18 9AD.
