Harron Homes Holmewood reviews

★★★★★ 1/5

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I would leave 0 stars if I could

I would leave 0 stars if I could. We have been miss sold upgrades to the house by the sales woman. We was promised everything and a perfect house but it’s been a nightmare and we are selling after 5months in the house. The standards are poor we have had a fall downstairs as banister come away from wall it’s been repaired and is falling again but nobody on site or harron actually care or reply. We have garden sinking which has been relaid and sunk again so we have over a 6 inch gap under our fence again. We have mirrors we upgraded not fitted right and slopping. 3 kitchen fitters in since we moved in and still no one can get the tumble and washer to fit. We have been told all kitchen,dinning room floor (concrete base) needs ripping up and relating as it’s slopping. Fire doors not fitted properly to garage and not done. And also was threatened by site manager on email to go around to office to sort it out like men. It’s been a nightmare and we will never ever deal with again. I have documented all emails and lack of replies about serious issues from harron main customer service and site team. I have video and photo evidence which I’m putting together to post on YouTube showing the issues and my emails and there poor replies or non existent replies. Never buy from them. Soon as they have your money they are nice after that they don’t care. I see on here everyone gets told to contact northern customer service. They just send you back to site manager. Nobody cares but I’m going to make sure I post on all social media and YouTube so people can see the poor standards and poor treatment from harron. The grange shireoaksHad a message off harron asking for more contact details 5 days ago and still nothing. Il probably get another threat off site manager to come sort it out like men now

Carrie · 6 July 2021

★★★★★ 1/5

Trustpilot

Stay well away!

Absolutely shocking experience. Up until the signing of the contract they were great. As soon as you sign on the dotted line they don't care about you and you are forgotten. I have had a number of issues with their customer service, a main one being I have been in this house for 3 years in December and I still have outstanding snagging. Everytime I email them or call them asking when the outstanding works will be complete I have to send them a list of these outstanding works as they evidently do not keep ANYTHING on file. I also have an email stating senior management have authorised me a pallet of flags (this was to make up for all the issues in the house) I paid £400 to have someone dig up my garden ready for the flags. I have been chasing these flags for 2 years and they have now said they will not be providing them! Absolutely disgusting and shocking behaviour from a home builders that otherwise would have been adequate. When I first moved into the house, my washing machine had not been plumbed in and this took 4 months for them to fit the pipe which meant myself and the 3 other people living with me, had to attend the laundrette which was not cheap! I was given no apology, and as I am yet to receive the flags, nothing in terms of compensation. I had my 7 day handover once I had been in the house for 7 months. All my neighbours have experienced similar service. One neighbour had the complete wrong kitchen fitted, ones house was measuring 10inch smaller than stated and they offered nothing by way of compensation. One neighbour has bricks loose from the day she moved in and they will not fix this unless she pays £3000. One neighbour refused to move in until they had finished her home given the state of the home and the quality, one neighbour had hot glue all over her kitchen floor. (I am still collecting information and examples which I will continue adding to this review) Update: in response to harron homes reply, I have sent them additional information so that they can, in fact, see that I am a "genuine home buyer" also, The companies response to not giving me the flags I am entitled to given I have it in writing and all the issues I have had is "there is a cost to it". What about the cost I have incurred having to go to the laundrette for 4 months, paying someone to dig up my garden, not having a decent garden for 2 years to be able to enjoy the sunshine and spend time with friends and family In. All I want is the flags I was promised, which I have in writing authorising them. Or, paying back the £400 I sent on digging up the garden, or, grass putting back down where I have dug up. Thanks

Gallagher · 28 June 2021

★★★★★ 1/5

Trustpilot

Lavender Fold

Moved to Lavender Fold, Mapplewell over e year ago and complain to Site Manager (who is not with them any longer - not surprised) regarding the wall build to close to my garage (inside of the garage is dump) without any drainage etc (unfortunately that was all done via phone and face to face). Due to the COVID-19 wasn’t able to resolve this and finally this year decided to improve my garden so have contacted firstly by phone and fallows this via email North Midlands Customer Service to resolve this issue before the landscape company start their job. Have been speaking with lady in Customer Services Coordinator on the phone (on the first call lady agreed with me that the wall is showing “slightly off the plan”) and via email. Lady from Customer Services responded in few occasions: “this has been escalated to the Contracts Manager for the development. Once an update can be provided we will be in touch with this.” As you can see there isn’t any time frame for Harron Homes to get back to me with an updates and already waiting 10 days from my first email / phone call to get this resolved or get some agreement. I have offer to provide the quotation from the landscape company for moving the wall further to the garden and add drainage to help and speed this up. Couldn’t wait longer and landscape company already started there work which mean now when Harron Homes finally make there decision the garden will be completed and much more work would’ve be require to resolve this issue. Today I called Customer Services and manage to speak to a gentleman who have listen to my complain, read thru the notes on the system and said will contact me back today - as you can imagine no call or email.In few words, when you are looking to purchase the property sales executives are nice and helpful but after moving you don’t get the same service.Update to the response from Harron Homes:Very generic response as to every negative review stating that Harron Homes can’t locate my details, so why you didn’t check with Customer Services as per my original message? It’s showing that Harron Homes don’t care and after sales department is shocking. Btw no private message has been received…..Another update:Harron Homes have a time and ask me to remove the names of people I spoke to in Customer Services, but didn’t have a time to call me and update. As I already said shocking service, they don’t care about customers and just leave the generic message to look like they bother….

Bart · 22 June 2021

★★★★★ 5/5

Trustpilot

Great experience

Great experience! We moved into our new house on Foresters view at the end of May, our journey started in January when we met Ann lawer who is friendly, professional, knowledgable and approachable, which is exactly what you want when your making such a big decision, nothing was too much trouble. Ann works really well with Wayne the site manager who is also easy to contact despite clearly being extremely busy! So far so good, our small list of pretty mini snags are being dealt with, and overall we’re very impressed with Harron Homes and their team at Crich. Jo & Jon

Jo · 21 June 2021

★★★★★ 5/5

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Hannah at Bilsthorpe has made the…

Hannah at Bilsthorpe has made the buying process unbelievably easy! From my first enquiry to finalising my reservation nothing has been too much trouble and all questions answered swiftly. I cannot wait to move in and cannot thank you enough!

Kaye · 18 October 2024

★★★★★ 5/5

Trustpilot

Have just moved into my new house in…

Have just moved into my new house in Shipley lakeside, I have been very impressed with the quality of the house and the support from the team here.Charlotte and Amanda gave regular updates of progress during the entire process, and everything went smoothly. The site management and the rest of the team have been very friendly and helpful.Very happy with the end result, I am enjoying living on the estate!

Callum · 13 November 2022

★★★★★ 2/5

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Will Wyndthorpe Chase ever be finished?

Living at Wyndthorpe Chase, lot of complaints from neighbours such as no damp course and drives slipping towards house without drainage.

Darren · 18 April 2026

★★★★★ 5/5

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Early stages

So far so good. Part ex value was reasonable Fair few added extras Ann at Thorpe Meadows is brilliant. Giving us all our options and generally being a lovely lady. :-)

Lauren · 12 August 2021

★★★★★ 5/5

Trustpilot

Helpful, friendly sales advisors

Having visited Bilsthorpe Chase we were so impressed with the design of the houses that we placed a reservation. Hannah and Karen have been extremely helpful, answering any questions we have had and being extremely helpful ensuring we were able to secure the plot we wanted. Time and help was given when choosing fixtures and fittings. Very positive experience for the initial stages of purchasing a Harron Home

Deb · 16 January 2023

★★★★★ 5/5

Trustpilot

Extremely helpful sales and build team.

Jacquie at Oakland’s Heath has been extremely helpful as has Anthony the site manager. Looking forward to moving into our home. Nothing has been too much or too little.

Aman · 11 December 2021

★★★★★ 5/5

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Just moved into our new home at…

Just moved into our new home at Rosendale Gardens and couldn’t be happier. All went smoothly from start to finish. Jo and Penny have been brilliant throughout.

Claire · 26 March 2022

★★★★★ 5/5

Trustpilot

We have bought our new home at laughton…

We have bought our new home at laughton gate. Josh and Jo have been brilliant. This is why we chose Harron homes. In my work I go to most other builders but Harron have got my business. I can't recommend them enough.

Customer · 10 September 2024

★★★★★ 1/5

Trustpilot

Great layouts, poor aftersales service

Don't get me wrong, HH build houses with great layouts and it was this that attracted us to them in the first place.What they don't do however is deal with post sale snags. We've been in since November '19 and are still waiting for issues to be resolved such as loose finishing details, replacement of floorboards following a leaking toilet, draughty windows and doors, completion of roads on a completed development, a sloping floor in one bedroom among other things.We've tried countless times to get them to resolve these issues but appointments keep getting pushed back, emails aren't answered and it's just generally frustrating and poor customer service.

Dave · 19 May 2021

★★★★★ 1/5

Trustpilot

Don’t do it

Don’t do it! 2 years of stress and still nothing is sorted. Horror homes do not reply to emails or get back to telephone calls. They agree you have things wrong with your property and then go quiet. I imaging most people just give in and live with wonky walls, windows that don’t stop the elements, missing insulation, creeky floor boards, damp, DPC underground, corbeling falling off the house and doors that don’t close. (Plus more)

Dan · 27 January 2022

★★★★★ 5/5

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We are about 6 weeks away from…

We are about 6 weeks away from completing on our first Harron Home. We have used their part exchange scheme and from start to finish the process has been fantastic!We are moving onto the site at Thorsby Vale and Jo and Michelle in the sales office have been brilliant! They have kept us informed the whole way through and sent regular photo updates to keep us in the loop with progress. Any worries and concerns were elevated by them and nothing was too much trouble. They have worked hard to make us feel involved in the whole process and as we don’t live locally it has been great to visit site whenever possible.The site is always tidy and the progress the builders have made has been fantastic. Credit to Niall and co running a safe, tidy and productive operation.We can’t wait to move into our Warkworth next month :)

Connie · 16 May 2021

★★★★★ 5/5

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Harron Homes Thorpe Meadows

I found Jeanett to by extremely helpful, knowledgable and professional. She talk me through the house design and explained where I could see a showhouse and when it came to further the process she explained the steps very clearly. Because my circumstances are different (I live abroad currently) she was able to find solutions to processes which may normally take place in the office, but would have to be done remotely.

James · 18 September 2022

★★★★★ 5/5

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De Mauley Manor Development Rossington

My husband and I visited the De Mauley Manor Development in Rossington today 08/09/2024. Jeanette attended to us. She was very knowledgeable and very helpful. She answered all our questions and kindly allowed us to view the property we were interested in.

Gee · 8 September 2024

★★★★★ 5/5

Trustpilot

Stunning development

Stunning development, Part Exchange weekend, lovely pizza, very knowledgable staff, lots to consider, hopefully will reserve soon, thanks Will

Will · 11 February 2023

★★★★★ 5/5

Trustpilot

The Hawthorns, Carlton

My partner has already left a review however there really isn’t enough thanks we can offer both Jason and Zac. The care and detail they have put into everything they do from the house itself and ensuring we are 100% happy with everything. To stopping a digger for a moment as they drive past so my son can stand to admire them. Anything I need or concerns I have I know I can reach out to them night or day. The additional help and support from the guys and their teams is enough in itself for me to recommend a plot at the hawthorns. It’s only a bonus that my house is everything I wanted.

Christopher · 27 April 2021

★★★★★ 5/5

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Heritage Green Chesterfield

So far we’ve had a great experience buying our first house with Harron Homes. The sales executives at Heritage Green have been nothing short of wonderful throughout the entire process. They helped us to secure the plot that we wanted and have guided us through the whole process, which seemed daunting as first time buyers. We hit a few bumps with delays in the house being built, but overall the communication with us was excellent. We haven’t moved in yet but so far absolutely no complaints with Harron at all, we can’t wait to finally get settled in to our new home!

Georgia · 26 April 2021

★★★★★ 1/5

Trustpilot

What can I say about Harron Homes…Forest Reach, Mansfield

Well what can I say about Harron Homes......I would have rather bought a Persimmon Home that has a known bad reputation and set my standards low. We moved on November 2020 and they are still refusing to come and do the snagging list using covid as an excuse and I know for a fact that Persimmon are sending contractors in to complete theirs under covid safe guidlines. We have also had to pay out over £500 to re-landscape the garden because drainage was NOT put in at all and it was flooding the garden next to house causing damage to the bricks, garden and starting to ruin the kitchen due to mud being brought into the house. At times it was at risk of entering the house through the patio doors. We have asked for the garden to be re-turfed due to it being killed off from flooding, only to be told no because we have changed the design of the garden...YES TO PUT DRAINAGE IN THAT THEY FAILED TO!!! Built in fridge freezer broke within a week and it took 3 months to sort to then find out the new one installed is a downgrade and then when confronting the site manager he said 'oh well its a working fridge freezer, can't do anything about it'. It now freezers fridge food and doesn't keep freezer food frozen - great work!!! The list just goes on and on and I don't expect anything sorted anytime soon. I personally would avoid and go and buy an older property cheaper and do it up yourself

Claire · 25 April 2021

★★★★★ 1/5

Trustpilot

Worst Customer Experience ever.

Moved in November 2019 to Amberwood Chase In Dewsbury. Worst experience of my life. Still multitude of snags to complete. Subject access requests ignored. Calls ignored. Promises to call back not followed up. No email response to multiple emails sent. Local MP involved in the shambles of a road which after years since phase 1 build is still unfit for purpose, a car wrecker and hazardous.Looking at legal options as exhausted at trying to fix and getting nowhere.

Martin · 6 September 2021

★★★★★ 5/5

Trustpilot

Excellent service provided by staff at…

Excellent service provided by staff at Harron Homes in our recent house purchase at Highfield Manor, Fixby. Jane was great in guiding us through the process from start to finish.

Pav · 3 September 2021

★★★★★ 5/5

Trustpilot

We have just moved to Highfield Manor…

We have just moved to Highfield Manor and we couldn’t be happier with the service we have received from everyone! Jane- sales manager- has been a star from the start ensuring we have been kept up to date and using her expertise to help us choose options and extras for our property!Matt- site manager- has exceeded our expectations, regularly checking in going over and above to resolve our minor snags!Not forgetting Phill- finisher- who has also gone over and above!We are really pleased with the build quality and would recommend this site to anyone x

Amber · 13 April 2021