Harron Homes Holmewood reviews

★★★★★ 5/5

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Great customer experience

Great experience, Sally was professional, knowledgeable and honest. Made us feel at home whilst looking at New Homes.

Patrick · 10 June 2023

★★★★★ 1/5

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Worst experience I have ever had

Worst experience I have ever had. Do not be fooled by the sales staff that will make you feel like anything can be done and they’re here to help. They’re not. The second your contract is signed you might as we’ll talk to yourself. Then again if you do talk to yourself at least you won’t be lied to. Communication was horrendous. Most emails were ignored and had to be chased repeatedly.Our buyers requested a Long Stop date so we went to Harron and asked what they could do. We were told ‘your estimated competition is way before the Long Stop so you will be moved in before then.’ The long stop date was indeed months after estimated completion and yet we completed 2 months later than the later. The conversation that was denied repeatedly after the fact. We got weekly updates on email of build progress and estimated completion. Despite making no progress at second lift for 6 weeks the estimated completion advised didn’t change. To such an extent that we’re at second lift just a week before our estimated completion date. Moving within the town meant we could check build progress on the property. While advised we were at 80% plaster completed I checked the property, that was insecure, I found that property was barely first fix and not even plasterboarded. When I questioned Harron I was told the build progress email isn’t actually build progress but where they intend to be in the upcoming week. A completed contradiction to how it was worded and described at reservation. Due to Harron’s delays, that were never advised or apologised for, my wife, 1 year old daughter and two large dogs were homeless indefinitely. We had to find temporary accommodation at our cost for 2 months. The last week was in a local Glamping pod that was only just big enough for 2 single beds for the 3 of us plus the dogs. Harron were advised of this and didn’t care at all. In fact on the day we moved in the sales advisor asked if we enjoyed glamping in the smuggest tone I have ever heard. Like she took pleasure in the discomfort of my family. If I was told a rough timeline for completion early enough I could have sorted better accommodation but it was always just pushed on a month every month with false promises. When we finally found out that we could complete we were told on a Wednesday that it COULD be this weekend and that was only because I got fed up of the email patter and went in in person after the weekly email pushed us on another month. We were told May/June at reservation and during the delays ended up being May/August. Then the email came through newly stating September so I went in to question why now. To be fair the house was not too bad. I’m not a tradesman nor have I had the house professionally inspected, yet, but given the issues so far we were pleasantly surprised. The site manager was polite and helpful but he was only here a couple of weeks after we moved in before he left. From what I understand from others on the estate the 8th to leave so far and we are within the first 20 plots to move in.The snag list hasn’t been touched or advised on in away in 3 months despite me emailing to chase.If you can tolerate the issues we’ve had then buy from Harron. Don’t be fooled by the upmarket patter they sell you. The houses are basic unless you spec them at a ridiculous mark up. I would just advise that you get everything in writing even follow up conversations in person with an email. Do not use their advised solicitor. Every time I went to them with a concern there was ‘nothing they could do’ which I have since been advised is not the case.

Mr · 14 November 2021

★★★★★ 1/5

Trustpilot

Please DO NOT buy from these people

HAVING TO REPOST AS HARRON GOT MY OTHER ONE REMOVED I could write an essay on the experience we've had with Harron and how upsetting its been but the most important thing to me now, is that you read this and understand that the bad reviews you read below are all true. I read the reviews and decided to ignore them, that was my mistake. One that has cost me thousands of pounds. Please don't ignore them and the advise to stay clear of Harron homes. Find yourself another new build company. The positive reviews you read that have been added recently are from people that have only just put down a deposit. That have been incentivised to write a review, so Harron can bring their rating up and hide the bad reviews. These are not a reflection on the experience you will actually have with this company. Please walk away!

FTG · 13 November 2021

★★★★★ 5/5

Trustpilot

We attended the part exchange event…

We attended the part exchange event today at York Vale Gardens at Howden, Philippa was very helpful and informative, we will definitely consider this site due to its location, looking forward to seeing the new show home once it’s complete

Awells · 26 October 2019

★★★★★ 5/5

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We visited The Heritage Green…

We visited The Heritage Green development in Chesterfield and received excellent customer care. Matt was knowledgeable, welcoming and helpful. Our questions were answered thoughtfully. Thank you for your time and professionalism.

Mrs · 2 January 2022

★★★★★ 5/5

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Our great experience with Harron so far :-)

We’ve recently reserved a property on the Harron Thoresby Vale estate in Edwinstowe and we are so excited! The service we have received so far has been fantastic! Michelle the sales manager there really knows her site and is always so friendly and helpful. Mary the other sales person there is really helpful and friendly too. Today we had a ‘meet the manager’ meeting where we had the opportunity to get high vis and hard hats on and go down to the plot to meet Nial and Simon the site manager and deputy. What a wonderful experience! Again both the guys were so friendly and welcoming. Our experience with Harron so far has been second to none and we can’t wait for the next stages.

Hannah · 5 November 2021

★★★★★ 5/5

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Delighted with our forever home

We are over the moon with our new forever home, Harron have been excellent throughout the entire process. We moved in on time as promised, had regular build updates and site visits.Sales have been great, very helpful at every step, and I have been very demanding. The site manager has been very accommodating to my very picky husband (a builder). Our snag list is very minimal, our move day was very smooth I cannot recommend Harron Homes enough, every part of the team have gone above and beyond throughout our move.If you are thinking of buying a Harron Home, do it you will not be disappointed.

Lindsay · 20 October 2021

★★★★★ 1/5

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Totally unprofessional finishes scrim…

Totally unprofessional finishes scrim visible through finished painted plasterboard skirtings not fitted correctly ie mitred not scribed hence big gaps tiles on floor neither level or level with each other walls out of plumb ie in height of 2.4 mtrs out vertically by app 8 mm. Worktops supported by building waste ie cement splashed bit of architrave gas pipe not clipped behind oven Lino in bathrooms bubbling up list is endless this was one house out of several

Raymond · 9 February 2022

★★★★★ 5/5

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Ellie is a star!

Ellie at the Hockley Croft Boroughbridge site has been an absolute star.Her knowledge and understanding of the Harron Home house types is second to none.We were impressed with her passion and enthusiasm for the work she does.She has a broad knowledge of other Harron Home developments which really helped us to make an informed decision.We’d really like to thank her for her time and the fact that she didn’t rush us. She was patient and empathetic knowing that it’s a massive decision to be making. We are looking forward to purchasing a new Harron Home in the very near future.Many thanks, becky and toby

Betty · 17 October 2021

★★★★★ 5/5

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Professional and friendly

Hannah Jackson has been extremely professional and helpful, as have all the other sales team.... Nothing's too much trouble for them...

Giles · 19 February 2023

★★★★★ 1/5

Trustpilot

Oaklands Heath

**UPDATE: Harron's response to my review provides false assurance - the Yorkshire customer care are not liaising with me to find a resolution as indicated below. He truth is that Harron have not responded to me for months. Nothing has been resolved. We still have a kitchen floor that was pulled up by their contractors due to their fault and then abandoned pre-covid and a bog garden for which we were promised drainage, among other issues** Two and a half years in and we still have numerous issues, all of which were identified well within the two year builders warranty period, including our kitchen floor being taken up over a year ago because it is not level. Harron have completely ignored us since the flooring company fed back that Harron's request that they correct around the door cosmetically with self-levelling compound would not meet their standards as it would disguise rather than address the underlying issue. We were also promised drainage to our garden as water pours through the sleepers from the plots since built above, but despite a sizable hi-vis entourage eventually attending to assess many months ago in response to video evidence of the flooding, Harron simply do not follow through on their promises. Harron initially asserted that they do not accept professional snagging lists because "they know every little thing to look for". After much ado they did concede they can't actually ignore legitimate snags on the basis they were identified by a professional, yet much of our long list remains unaddressed.The sparse communication we have received is typically rude and abrupt, almost always telling us the person who was dealing with us has left, that X problem is the fault of Y subcontractor; certainly never apologetic, accountable or constructive. It is hopeless!

Sarah · 13 October 2021

★★★★★ 5/5

Trustpilot

York Vale Gardens

We are yet to move in to our Harron Home so this review covers only the sales process we have experienced.Our experience buying a new home at the York Vale Gardens development has been very good. Mandy, Zoe and the site manager Noah have been very friendly and helpful throughout process, and patient when things didn't go according to plan.

James · 1 November 2023

★★★★★ 5/5

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Simpson Park Sales Executive Michelle

Michelle showed us round the Simpson Park Development in Harworth today. She was by far the most efficient, knowledgeable and helpful Sales Executive we have met on any New Build Estate. She has a lovely disposition and makes you feel welcome and at ease. She is a credit to the Company.

Mrs · 11 May 2024

★★★★★ 1/5

Trustpilot

Absolute set of crooks

Absolute set of crooks, no interest in after sales care. Happy to sell you a house and promise the world but never deliver. We have been in over 2 years now with some issues that haven't even been looked at yet. No doubt they will blame covid (like all their other reviews). I don't know how they get away with it. Their marketing department is completely diesengaged with the poor operational running of the business. They are stating to get coverage in the press now and even in parliament. Hopefully they've got what's coming to them.

Jamie · 10 October 2021

★★★★★ 5/5

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Amanda at Shipley Lakeside was very…

Amanda at Shipley Lakeside was very professional, informative, helpful and explained everything in great detail.She is an asset to Harron Homes and made me feel very comfortable and relaxed.

Elaine · 21 March 2022

★★★★★ 1/5

Trustpilot

Horrendous experience all round

Horrendous experience all round. Despite emailing over a list of snagging issues since December 2020 I’ve had nothing done on the house. In this time, I’ve sent nearly 100 emails and have never had any clear communication to suggest when these works will be done. All the residents on the High banks development are constantly being fobbed off to the point where we have gone to the local news and our councillors I have Repeatedly told Harron homes that our new born child is due in the coming weeks and that all H&S / fire safety items that have not been completed need doing and these concerns have fallen on deaf ears. It’s so upsetting and mentally exhausting trying to get anything done with Harron homes and friends/family who have purchased through other housing developers do not seem to have this experience. Our road has not been re surfaced despite works starting on the site nearly five years ago so it still looks like a building site. This is our first home and what should be an enjoyable and exciting experience has been extremely stressful and frustrating.

Trichardw · 2 October 2021

★★★★★ 5/5

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House purchase lavender fold

Purchased a house on lavender fold at mapplewell. Sharon and the team couldn’t have helped me more, they’ve been patient and helpful and done everything possible to accommodate and help my transaction smooth and I love my new home.

Gemma · 16 December 2019

★★★★★ 1/5

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Queensbury Gardens

Queensbury Gardens, After buying our new home in 2017 we are still in desperate need of dangerous work to be completed. The customer service team go through employees like there is no tomorrow, so when you eventually get a call back they don't know what you are talking about or the company is that ignorant that they hope you will just go away. If anyone is thinking of buying a house from Harron Homes I would only do so as a last resort and get a professional company in to do the snagging. How this company hasn't been on Watch Dog or Rogue Traders I do not know.

Peterlee · 27 September 2021

★★★★★ 5/5

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Reservation on Rosendale site

Reservation made on Rosendale site. So far I’m am pleased with the experience, Penny was very professional and thorough when providing information about the site and the houses.

Claire · 3 May 2022

★★★★★ 1/5

Trustpilot

Worst company / shambles

Worst company I have ever been involved with. The house I bought from this company is falling to bits. The NHBC did a report saying work needed to be completed by the 6/8/21 and it’s still not been done. Nobody replies to emails or telephone call. The company is a shambles. Don’t buy any from them. The show houses look nice but you don’t get anything like that. The development was finished over a year ago and we still do not even have tarmac on the roads.

Dan · 23 September 2021

★★★★★ 5/5

Trustpilot

This is review is purely for Kim Gibbs…

This is review is purely for Kim Gibbs who has been our sales executive for Plot 51 at the Forest Reach development. We can’t thank you enough for all your help and your professionalism throughout our buying experience. You’ve been open and honest with us from the outset any questions we’ve asked you’ve given us or found the answers out. It’s very sad that you’re leaving but we wish you all the best in your new role. I hope Harron Homes realise what fantastic member of staff they’ve lost. Good luck and once again thank you soo much. James & Vicky xx

James · 17 September 2021

★★★★★ 5/5

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Jeanett was throughly professional and…

Jeanett was throughly professional and talked me through all the investments option.

Jide · 19 April 2025

★★★★★ 5/5

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Great experience so far

We moved into a Windsor at The Grange just 2 weeks ago and absolutely love the site and the house!Jo and Julie are excellent with their support both during and now after completion.We do have quite a few snags, but that is always to be expected with a new house. So far, Steve and Todd (site manager and deputy manager) have also been amazing at making a start on rectifying these. It will take some time for them to organise the right trades to be able to do this, but I have confidence in their approach, given that some items are already crossed off the list.Will update in a few months, good or bad, hopefully good!

Karen · 13 September 2021

★★★★★ 5/5

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Oaklands Heath

We have been looking at purchasing a property now for around 1.5 years and we have now finally purchased a Harron Homes property at Far Grange Meadows. We first went to look at Oaklands Health in Huddersfield as this is where i am from and currently live. We visited many different developers in the area but was so impressed with Jacquie that it then made us fall in love with Harron Homes brand.We have travelled to look at Harron Homes show homes across 5/6 different locations and nobody we have spent time with, is as accommodating, experienced and friendly as Jacquie. We have visited with our children on  several occasions at different sites including Oaklands Heath and again, nobody has been as accommodating as Jacquie- nothing is ever a problem and she even takes the time to get to know our children which puts us at ease. She is simply amazing!! Not taking anything away from any of the other sales executive but Jacquie stands out massively and is an absolute credit to Harron Homes.

Sarah · 11 September 2021