Trusted Agent profile · Holmewood
★★★★★
1,772 reviews across 2 platforms
Holmewood, S42 5NS
Avant Homes Central's office in Holmewood, at Holmewood, is rated 3.7 out of 5 across 1,772 reviews on two platforms, including 9 Google reviews rated 4.1.
Every review we hold for the Holmewood office, from every platform, shown as written. First names only.
5/5
TrustpilotAbsolutely amazing
Caroline is a fairy godmother! So far she has made the whole process so easy for us, has listened to everything we have said and keeps going the extra mile every appointment. She’s dedicated time to us and we feel so lucky to be able to go on our first home journey together with her helping us. Thank you so much!
1/5
TrustpilotIncredibly poor service from start to finish
Incredibly poor service from start to finish. Sales team were slow responding to any enquiries we had, consistently gave wrong information and failed to inform of us "spec changes", which meant that our home was missing a lot of things we were shown in the show houses and had been part of the reason we chose to buy the home. When we disputed these being removed without us knowing, we we're basically told that nothing could be done as these were no longer offered. Floor plan changed to essentially remove an entire room without us being aware, again down to "spec changes".Many options "sold out" only to find people around us were still able to have them. Kitchen fitted in entirely the wrong colour. House was dirty, grout stained before even moving in (still not fixed almost 11 months after).The aftercare/snagging teams are as bad as the sales teams, takes weeks to even get a response about the simplest of things.Endless list of snags which take forever to be rectified, our snag list was lost by Avant twice. Promises made by them are forgotten about as soon as they receive your money.By far the worst company we've ever dealt with, avoid at all costs, endless problems and stress.
5/5
TrustpilotReally happy with the site me and my…
Really happy with the site me and my partner have moved to at Craignethan gate In glenboig. Chris Hughes and Kyle the site managers have been very helpful.
Thank you for your lovely review! We're so pleased to hear Chris and Kyle have been so helpful. Many thanks, Avant Homes
5/5
TrustpilotStaff member in sale centre was lovely…
Staff member in sale centre was lovely and imformative
Thank you for your excellent 5-star review! Many thanks, Avant Homes
5/5
TrustpilotAvant Draffen Park
I have to confess I had some trepidation moving into an Avant home having read some reviews on TrustPilot, so thought it would be worth sharing our own experience.We moved into Draffen Park in May 2022, and to be honest we couldn't be happier with the house. It has far exceeded our expectations and we are delighted with the build quality. We bought 'off plan' but there really is no substitute for seeing a built version of the house - Avant houses are just that bit different (in a good way). As would be expected, there were some snagging items but they have all been completed within 3 months which I think is good going. Very happy with the professionalism of the site team (Alex, Del, Rory and the team) who are clearly juggling a lot of commitments but anyone who ever visited us was always took pride in their work, was friendly and approachable, and completed the work to a high standard. Ashley (sales) and Val (customer services) also went out their way to ensure we were happy customers.I'm also pleased to see the effort that has gone in to make the estate a pleasant place to live with well maintained grounds as I know some new build estates can seem like a messy building site forever.In summary, buying a new build house is a stressful experience and naturally there were some hiccups along the way. These all seem irrelevant now and we are delighted with our choice and love our new home.
4/5
Trustpilot4-bed house in Sheltone Village, Earl Shilton
We reserved a 4-bedroom house in October 2021 and were promised a completion window of Feb/April 2022. Knowing how optimistic builders usually are, we thought they would actually be ready in May. The sales process was a bit odd, as when we went to reserve the plot, the sales lady (Julie) actually tried to put us off by saying that we needed to produce a ton of documents in order to be able to actually pay the deposit, that reserving wasn't that easy, etc. I am not sure why but the way she spoke suggested she didn't want us to have it (maybe we didn't fit the profile), and she kept saying that it would be sold very quickly anyway. I was under the impression the role of a sales team was, you know, to SELL?? We went home totally deflated and started looking for another house elsewhere but couldn't find anything remotely as nice so went back a few weeks later to reserve the plot (which, funnily enough, hadn't sold in the meantime), armed with all the required paperwork.Fortunately, this great lady called Helen took over. She was very efficient and corrected a lot of mistakes that Julie had made when we bought the upgrades. Even after the sale, Helen and Patricial are always ready to help with any queries, which is much appreciated.Head office put a lot of pressure on us to exchange within 28 days - just as well we had an amazing conveyancer who is used to this process so everything went smoothly.Avant phoned us in June to say the house would be ready on the 30th, as it's the end of their financial year. We went to have a look around a week before and realised there was no way the house would be ready a week later (it wasn't anyway, as the sales office told us). It got finished around the 10th of July.One thing I will say is I wish head office weren't so into their hard sales tactics, as we had to reapply for a mortgage (the previous one had expired mid-June) and the whole time we were pressured and threatened with possibly losing the house if we didn't complete on the 30th June. This created a lot of unnecessary stress, as the house wasn't even ready anyway (site was saying the house wasn't ready but HO didn't take any notice).Turns out, they had to wait until the mortgage money came through and didn't remarket our house after all. Talking to my neighbours, they had exactly the same things said to them, so I definitely think it's a deliberate strategy. Looks like they could do with a bit more customer care training (if they receive any) because that achieves absolutely nothing in terms of deadlines.As a result, we were afraid they might have rushed the internal fittings but when we moved in we were really surprised to find out everything had been done just right. Our snagging list had about 10 items and most of them were cosmetic issues. We reported them to Daniel Singh, who has been amazing at sorting everything out for us (I have heard it's not the case with all customer service staff so we consider ourselves lucky). 2 months on and there are about 2 things left on our list.For the first week after we moved in, the site manager Darren was walking around every day to check everybody was happy and things were working correctly, which was really handy (especially when we found out our garage door was jammed shut - they sent someone out the next day).The great shame about Avant is that they are now removing all the nice elements that make them different and better from other builders (bi-fold doors, nice bathroom tiles, lovely kitchens, coloured doors). No doubt this is due to the new CEO who came from Persimmon. Having lived in a Persimmon house previously, I can attest the build quality is substandard, the finish very poor and the fittings extremely basic. I just hope Avant don't go down the same route, as people will have no reason to buy from them rather than other builders.
5/5
TrustpilotTrinity Fields development …
Trinity Field estate is better off than estate in RetfordThe sales rep Chloe is a professional
Thanks for your feedback we will pass this onto Chloe!
1/5
TrustpilotExtremely disappointing aftercare
Extremely disappointing aftercare experience with Avant Homes.
Thank you for taking the time to share your feedback. We apologise for any inconvenience you experienced and want to assure you that we are taking your concerns seriously. Please could you respond to the information which has been requested so we can pass it to the relevant team for further investigation. Kind regards, Avant Homes
5/5
TrustpilotPitdinnie Grange
We have just moved into our new home and we’re so happy. The house is beautiful and finished to a very high standard. The whole process from start to completion was made very easy and we were kept up to date at all times. A huge thanks to Ashley and Ryan for their help and professionalism. Thank you x
Thank you for your review Lorna, it is very much appreciated.Its great to hear how happy you are with your new home and the service you have received from the team.We will be sure to pass on your kind wordsKind RegardsAvant Homes
4/5
TrustpilotCadley Village
I’d be lying if I said my experience with buying an Avant Home has been smooth sailing due to various different issues. However, thanks to the help of one of the site team, Tom, we have had our snags resolved and I cannot thank him enough. Tom has gone above and beyond for us and completely changed our experience for the better. I hope Avant realise how important and valuable Tom is to their organisation.
5/5
Trustpilot5 star (clap clap clap)
Plot 53, Sorby Park, Waverley, Rotherham. Thank you so much to all the site workers and managers who have helped build our new home! Thank you as well for all of your support with the snagging - you have been brilliant! We absolutely love our home and we are so happy. Thank you to Hannah and Joe for all of your support through the whole process. I am so pleased we chose to go with Avant. It has been a fabulous experience and I would highly recommend the business if you are looking for a great builder that looks after you throughout the whole process.
5/5
TrustpilotSimply amazing
Caroline was amazing. She was very courteous, she made us feel very important answered all of our questions and made our choice very easy. Very elated with our choice
Hi Heather! Thank you so much for leaving such a positive review, we are happy we have helped you find your dream home! We will pass your amazing feedback on to Caroline she will be so excited to hear this. Thanks
5/5
TrustpilotPeerfields Plot 402
Excellent service from Avant homes, we moved in February 2022 and we have had exceptional customer service throughout from JOANNA TAYLOR, she replies fast to emails, calls etc and always helps as much as she can. We initially has someone different when reserving our home and this one was not as good at keeping up the communication but as soon as joanna came along we knew exactly what was going on and when etc. We had a few things on our snag list and these were dealt with promptly. I had a few issues with our garden and this was a slow process with customer service north east (who you go to after the initial 7 days) but as soon as i informed joanna re how slow the process was going she managed to speed this up which was very helpful and i couldn't fault avant at all anything we needed was there in a flash and we are extremely happy with our experience. Thanks a lot especially Joanna :)
5/5
TrustpilotA very informative and welcoming visit
Julie made us feel very welcome and took her time to explain details about the Whinwick at West Rainton. We are unused to buying a new house but she carefully explained the procedure and the options with regard to floor coverings, wardrobes etc. All in all, she was extremely approachable and helpful.
5/5
TrustpilotGood Experience of a New Build.
House was clean when we moved in and the workmanship was of good quality. Little things that needed done were dealt with promptly. All members of staff have been helpful and friendly. Especially Georgia at the Hay Green Park development who has gone out of her way to make the house move stress free.
5/5
TrustpilotHuge thanks to Curtis and Lynsey who…
Huge thanks to Curtis and Lynsey who were fantastic throughout the sales process. Nothing was too much trouble for them to help us with the moving process.All the Avant staff and in particular Steve on site have been so helpful since our move in.We love our new home and would recommend Avant to anyone looking to purchase a new property.
Lovely to receive your review Jo and see the positive experience that has been delivered from the whole Knaresborough team.They pride themselves on delivering a great end to end experience, and they will all be extremely pleased this weekend at reading the warm praise from you!thanks againAvant Homes
4/5
TrustpilotAfter spending over 18 months chasing…
After spending over 18 months chasing Avant over day 1 snagging & escalating to NHBC, I have finally met someone from Avants after sales team that sticks to his word & importantly gets things done without me having to constantly chase. I've been a big critic of Avant's after sales approach when it comes to snagging & I still am, as it's shocking. I'm also big enough to acknowledge when someone has done a good job. Thanks to Mick @ Avant. Plot 251 Greenhall Village, Blantyre.
5/5
TrustpilotHeartfelt thanks to Julie Dickenson…
Heartfelt thanks to Julie Dickenson from Avant Homes We would like to thank Julie Dickson at Wilbur Chase for her tremendous help in purchasing our first home in the UK. From the first time we met till completion, she has been really professional and helpful. She is responsive to our enquiry and has given us good advice throughout the whole process. Most importantly, she is understanding and puts herself in our shoes! Upon knowing that our tenancy would end very soon, Julie endeavored to explore the possibility of having the completion date falls within our tenancy. She went the extra mile in coordinating Avant Home’s legal team and the site managers to make the miracle happen: we could move into our new home on the last date of our tenancy! It was not a coincidence but it was surely a miracle! I was moved to tears when Julie called me to confirm the completion date at about seven o’clock in the evening -- she should have been off duty at that time and prepared to enjoy her day off the next two days! She made this call to set our mind at ease! She is not only reliable but understanding! And I would like to thank the site managers Pete and Lee as well. They are friendly and approachable. They have built such a wonderful home for us! Without all your effort, I don’t think this miracle would happen. You are such a great team at Wilbur Chase! Thank you all! Mr Wan
1/5
TrustpilotTook about dangling a carrot into a…
Talk about dangling a carrot into a sale to then being completely dismissed. Customer journey was exceptional until the moment our sales was final and now we haven’t go a clue what’s going on. We reserved our plot on the 9th April with Kath, with a firm guarantee the site would be the last to build to the old spec.We then went back to site and picked our choices on 23/05/22 and paid a deposit of 2609.25 which states is none refundable.On the 4th June we had a call to say the microwave/oven and rain shower is no longer included and I would need to pay extra for them. I was also made aware that all the tiling had changed and we could need to repick our choices, as soon as the samples become available. Site contact has been chasing the management team about the changes as the stated items were included at point of reservation. We are still waiting for samples and new choices appointment and answers on the microwave and rainshower.There was also an issue with the garden boundary that we are awaiting on answer on, as there are two drawings with different boundaries.We are suppose to be completing in September but have now been told we are looking more like November. With the justification that staff are on holiday season, this is not my issue. Our mortgage runs out in October and we have zero answers and confidence, we are literally sat waiting for this whole experience to fall apart. I would recommend anyone looking at buying an Avant home to do some research and join the face group groups to get an insight from others who have or are buying. Customer service is none existent and this company have zero morals. Anything you are verbally told you cannot trust, when we ask for things on email they never arrive. Escalated this to customer service and nothing, reached out to the owner on LinkedIn nothing… stay clear.
5/5
TrustpilotOur experience with sales advisor…
Our experience with sales advisor Angela at Copper Gardens was very positive. Angela is a credit to Avant.She was helpful, friendly , efficient and knowledgeable. Whilst we missed out on the property we were wanting it was a pleasure to deal with Angela.Our only negative aspect with Avant was that there was no local show homes to view which did impact on our decision.
5/5
TrustpilotLowry Park Site Manager Keith
This 5* rating is for the Lowry Park Site Manager Keith. Since moving into our property 1st June 2022, communication with Avant has been poor. Obviously there will be snags which we appreciate, but Keith was visible daily from the day we moved in to help raise or fix any immediate issues and put us at ease. Nothing is too much for Keith and we really feel we can trust what he says and that things will get fixed/resolved.From the point of being given the customer services contact details, communication went right downhill. I appreciate a lot of people moving in having their own issues, but having 1 or 2 people trying to deal with all of these queries is ridiculous. It would make more sense to have 1 person per a small handful of plots. What has taken weeks of chasing customer services, Keith has managed to resolve straight away or at least get the ball rolling. Overall, our experience with Avant has been saved by Keiths' outstanding customer care qualities and visibility. He really is an asset to the team and we will be sad to see him leave once the development is complete.
4/5
TrustpilotMonkswood Priorslee
I have just recently purchased at Avant homes Monkswood Priorslee.The quality of the home and the level of customer services provided by Dave and Ian was superb and Keana kept me up to date all the way.Snagging was very minimal and Dave went above and beyond to ensure they were completed promptly and to a good standard. I would definatly recommend them.
1/5
TrustpilotBroken toilet, handwritten parking signs, awful service
I’ve been in my house over a year now & within the first few days my downstairs toilet just stopped flushing. It was fixed within a few days but it has happened again at random a few more times. It’s not working at all, still under warranty but no response to my emails to have it fixed. Furthermore, the 4 terraced houses are supposed to have 2 parking spaces each. They didn’t measure it & placed the plates (with handwritten numbers which have now came off with the rain) randomly meaning 2 houses have 4.5 spaces & myself & my neighbour have 3.5 between us. I have been emailing every month for 11 months to have proper plates, not handwritten ones & the spaces to be properly measured, all I get is lip service & no action. There is also a mound behind the houses which we were all promised would be flattened & landscaped by Avant but a year on & it’s just weeds & is a completely eyesore. We were also told that the factors look after all external grounds which, having spoken to the factors is not the case & there are only certain parts of the grounds taken care of. The customer service experience from Avant has just been appalling. They take your money & run…I would never buy from them again. It is just exhausting & stressful to deal with them.I shouldn’t have heightened anxiety issues over a year after being in my house & having to deal with these people who do not care about their customers.
5/5
TrustpilotExcellent experience with Avant homes
To this stage so far, I'm having good experience with Avant homes (Monkswood). The team members made my movement to the new home far easier than expected. Special thanks to Dave, Ian, Zara & Lisa. They're lovely. I would recommend anyone that wants a new home, to have a chat with Avant homes.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
