Trusted Agent profile · Holmewood
★★★★★
1,771 reviews across 2 platforms
Holmewood, S42 5NS
Avant Homes Central's office in Holmewood, at Holmewood, is rated 3.7 out of 5 across 1,771 reviews on two platforms, including 9 Google reviews rated 4.1.
Every review we hold for the Holmewood office, from every platform, shown as written. First names only.
5/5
TrustpilotEvery visit was a pleasure
Every visit was a pleasure, James was patient and took us through every detail. We have bought a few new builds over the years, and Avant seem to include so many extra’s I though I would need to budget extra for. The process was smooth, simple yet in depth, we came away from the reservations appointment so excited. Can’t wait to move in.
5/5
TrustpilotSorby Park Waverley - Olivia and team
After a lot of researching we have found the house of our dreams with Avant Homes. All issues so far ( minor snags) have been dealt promptly and efficiently. Special thanks to Olivia , our sales rep at Sorby Park for her outstanding professionalism and customer service. Couldn't be happier with our new home. The whole team did their best 👌
5/5
TrustpilotAvent and Joanna Taylor
We have reciently gone through the process of reserving an Avent home and have found the house style, design and build quality to be excellent. We have also recieved exceptional service from their Sales Advisor Joanna Taylor, whose care and attention has been exceptional. Joanna has gone above and beyond what we would expect to ensure that we have felt well informed, updated and supported in every element of the new home and company. Many thanks Joanna and Avent.
1/5
TrustpilotToilet needs replacing ASAP.
I'm annoyed that I'm having to write this, but I have no choice. I feel like Avant are trying to drag out issues I have until its gone past the 2 year date so they don't have the responsibility anymore. My toilet was never secured to the floor correctly, not bolted at all on one side, and almost had people falling off as it could be lifted off the floor. I didn't notice this when I first moved in as I didn't try to lift my toilets off the floor. Avant sent round Alan Wood Plumbing to rectify this issue, in which the employee GLUED my toilet to the floor. I ask if this is the correct procedure to which he said yes. A.W Plumbing called a week or so later to ask if it has been rectified. I explained what 'work' had been done to which they said 'No, this needs securing properly'. This was some time last year. I explained on the phone that I have notice there's a tiny crack appeared in the toilet. AWP said it will need replacing and didn't send anyone round to inspect for months - hence the crack becoming bigger. I was told by Avant in December that they had processed the order for a new toilet and were waiting for AWP to complete the works. AWP told me they were waiting for the go ahead. After going back and forth for months I called Avant to see what's going on to be told there's nothing on the system.. I've said multiple times when I've called to make sure its logged. I was told someone would contact me, but unfortunately was fobbed with an email saying because I didn't report it in the first 7 days moving in that they won't complete the works. There was no crack when I first moved in which I'm now being accused of causing! I'm disgusted at this, as this has going on for about 9 months and I was told my toilet would be replaced.. I haven't been able to use it in this time. The employee who decided to glue my toilet to the floor could have dropped something in the bowl for all I know, but it was not me and I live alone! I had no choice but to complain and I received an email from Nikki accusing me of causing the crack and saying shes closing the case. Before I even had chance to replied I was email the next day essentially saying 'case closed'. Appalling service.I have ignored some issues like my front window being scratched before I even moved in because they just aren't being sorted. This still needs replacing and has been reported about 6 times. My slab path next to my drive has been "rectified" twice and all of my slabs are still loose. The 'dot and dab' method, on what looks like soil, was used on the slabs and none of them are NHBC standard. I was lied to by a lady on the phone who said all the slabs on my development are 'dot and dab and not fully bedded'. Except every other slab on mine and my neighbors property is fully bedded with concrete and a decent sub base... My toilet is the main priority for obvious reasons, however all of these issues need sorting. I cannot believe I've been told it was going to be replaced and now isn't. I waited patiently for months because I know you can get a lot of grief, but maybe I should have kicked off and got the work done.
5/5
TrustpilotReally lovely experience with Laura & Georgia. Thank you!
We wanted to take the take the time to thank Laura & Georgia for our Reservation process so far at the Tornley Quarter development. Making such a big purchase is daunting. However, Laura started off our service excellently without the unnecessary pressure. She talked us through everything to ensure we were comfortable & has taken the time to support us throughout. Georgia, who we had our choices appointment with was absolutely lovely and really understood that making these decisions would take time, so had a lot patience for us, which we really appreciate. Thank you so much both of you for the experience we have had so far! fingers crossed everything else goes well for us to be able to complete in June.
1/5
TrustpilotAVOID unless you want unnecessary stress in your life
We have been waiting 9 months to rework velux windows that were installed incorrectly as they were not installed by a trained velux technician (incorrect installation confirmed by velux themselves when I consulted them). Scaffold has been up in garden for 6 months making garden unusable and still no date provided for the work by approved contractor despite many unanswered emails, phonecalls being messy outside site manager office etc many times over the months. Following this I raised a formal complaint though their formal complaint process 3 months ago and still no date and given the silent treatment constantly. When I can get hold of them they lie and blame the contractor etc but it's Avant dragging their heels by not paying the contractor. This is not too mention the many snags I'm just accepting because it's just too difficult.Come on Avant you can do better!
1/5
TrustpilotIt seems my review was FLAGGED by…
It seems my review was FLAGGED by someone, that took offence to myself pointing out the undershandedness of this company. Be aware a lot of the positive ratings on here are MAYBE are not as they seem. Someone giving Avant a 5 star rating because they kept dry in a sales house,when their car broke down, does not show the damage this company has done to 1000’s of home owners. They ignore shoddy workmanship -We had gas leaks ! (Gas engineer turned up 4 days later) Carbon leaks !( several of estate/flues not connect if loft space) All Flag stones teetering ! (Getting worse)Bi folding doors collapsed !(no help given&supplier refused help, £8000 to replace,after 2.5 years)Front door incorrect4 windows broken down(in 2.5 years) Marked glazing ! (Avant ignored)Extension leaked ! (Avant ignored) Plumbing leaksBath & shower leaksHorrendous lawn levels Lawns flooding ! (6 years & getting worse)Wind blowing through the house !(never repaired,getting worse) Trickle vent siliconed shutAll floors & stairs creakingHouse built lower than lawn heights & ramp down to the houseUsed our land to reduce heights either side casing visual & floodingTerrible walls & ceilingsPlumbing Joints hanging out of walls(half plastered over) Hollows under floor tiling( tiles are cracking) Cheaply made but pretty door furniture(breaking down after 3 years)Cheap carpetsIncorrect BTU calculations on radiators sizing( tiny radiators for huge open areas/ resulting cold rooms) Massive heat loss (missing insulation found) Wind blowing through sockets on walls(Avant ignored) We asked the area manager to come stay in our house & we would stay in a hotel for the weekend, just to show how cold & windy it was,internally. He laughed & belittled us. Not just a few snags ! Some of our residents & the nearest estates to us had 200/300 on each house. People have been left high & dry after the 2 year get out clause,with horrendously expensive corrections & replacements.1.Quality control & inspected work is missed massively. 2.Design brilliant3.Customer services/after care horrendous AVANT HAVE A MASSIVE BACK LOG OF UNHAPPY CUSTOMERS, that they still ignore. SORRY CANT HELP SNAGGING & problems are not tended to.PLEASE BEWARE OF THIS COMPANYwhen they were bett homes they were on Tv for exactly the same scandalous issues. If they ignore you,you will go away !Customer’s expectations are to much ! Sorry Avant,unhappy customers do not go away ( it is peoples life savings,your taking) & you are adding to that list week on week.
1/5
TrustpilotAvant are a terribly managed, awful company
Two and a half years in our house and we still have major issues outstanding. Multiple complaints made to the ever growing list of customer service managers they burn through and I'm still having to constantly chase everything regularly. It's incredibly stressful and has basically ruined the house for us. It doesn't feel like a home. There is one thing that Avant and its many, many 'Directors' and senior management are good at and that is ignoring you. They simply do not respond to your requests for updates to outstanding issues, most likely hoping that you will give up and sort it yourself. Avant have very noticeably deteriorated in the last 24 months. The trades that have came to the house to fix defects have even stated that you wouldn't want to buy a house from them now as the quality is so poor and nobody on the site really knows what they are doing. I honestly cannot wait until Avant finish dealing with my remaining issues because it will feel like I've just been freed from a custodial sentence.I would never buy a house from Avant again, ever, not even if it was free.
5/5
TrustpilotChloe at nexus point
Chloe at nexus point, Owlthorpe is exceptionally different. She is Professional, kind, patient, Honest and knows the development and the area very well. She patiently spent time and answered our lots of questions and addressed our worrying very well. To be honest she was my turning point to buy in nexus point and not buying elsewhere. I noticed that She also looking after other customers very well. I have not seen any body like her in my last 4visits in other new homes developments sales and after sales team in the past few month. My wife, my friend and I been there few times, we like the beautiful development and been looked after very well. Thank you very much Chloe for the exceptional and beautiful experience you engraved for me and my family. Thank you Avant Homes for putting such a professional and caring person in charge there. She presents and protects the brand name and quality very well. Thank you for the beautiful homes.
5/5
TrustpilotVery enjoyable experience😁
Very enjoyable experience from reservation to completion at Chaucers Green, Hatfield..Jane was fantastic, she helped us make our choice in choosing our beautiful forever home, and she kept us updated all the way through. We were sad to hear that she had moved to a different site just two weeks before our completion day. We met James( who took over from Jane) on the day of our demonstration along with the site manager Steve(who were both lovely)Would definitely recommend buying from Avant Homes😁
5/5
TrustpilotAvant Cotchett Village Derby.
Would just like to say a big thank you to Louise at avant homes Derby on the cotchett village for dedicating her time to us and giving us peace of mind at all times, what a lovely woman she is. Louise has made her our first home experience so much easier and has looked after us so well :)
5/5
TrustpilotJane at Chaucer's Green
Having had a wobble late last year when deciding to commit to a 200-mile move while at the same time quitting work, I found Jane to be extremely understanding and encouraging with regard to my circumstances. Once that decision was made to move, Jane has been fantastic during our conversations over the phone and when I have visited the site on several occasions now. When the time came to reserve the plot and make choices regarding fixtures & fittings I've found Jane so helpful and patient in guiding & advising me, including viewing other houses on site to see items such as flooring, carpets etc - this was so helpful. Even to the extent that I returned with family members (who won't be living in the house) to clarify colour choices etc.So far, so very good.
5/5
TrustpilotExcellent Customer Service - Lesley was really warm and helpful in…
Lesley was really warm and helpful in giving us lots of information and guidance while looking to buy a home on this site. She helped us by highlighting the purchase options and being able to do the my move assistance.she was so accommodating in letting us have a look at the house we were after several times. I would thoroughly recommend this site to my family and friends because of the excellent customer service both myself and my husband received from Lesley. Thank you
5/5
TrustpilotThorough checks and information about…
Thorough checks and information about the product being offered before and after sale.
Thank you for your wonderful 5-star review! Many thanks, Avant Homes
1/5
TrustpilotAVANTS IS PANTIES HERES WHY...GENUINE REVIEW
AVANTS PROBLEMATIC HOUSING SCHEMEAVANTI'ES IS PANTIES & HERE'S WHY --HIghstonehall Hamilton Housing Estate + Tons More Of Avant Estates Over the uk. All Have Something In Common Very Unhappy Customers & Unfinished Untidy Development Sites..I had no idea Avant Homes had a mind blowingly bad reputation. I bought a 3 bedroom detached AVANT home here didn't look at the reviews when buying. Now as a established Avant customer i can leave my thoughts. Avant do not use a in house team trained to output the luxury finish Avant promise buyers. With this being a FACT you can imagine the room for errors that WILL occur..As the house is being built they are advertised and sold to buyers as we know.But this creates another massive problem that collapses Avant luxury promise. On paper the houses look minted and they are cool houses this has to be said,BUT with the houses being sold by Avant and built by these sub contractors with NO FINE DETAIL quality control by avant. Avants method is to get the house built asap to a nhbc standard take your hefty payment being x amount whatever, then come back to fix the poor quality work within the house.Now a lot of house developers do this but how can Avant deliver Luxury housing this way...Answer is they SIMPLY CANT! Because as we know the nhbc tolerances is pretty Poor. So back to AVANT they tell us we have a attractive 2 year repair window to sort all the snags to the our homes,but no one from Avant do this for you,Its down to you to find,list & chase up the snags.So there's no quality control here either by avant..The whole build/snag process is set up to do minimum snags as possible- its fully customer dependent to point out the snags,some customers be will happy & some customers know what poor look like.But the real killer cherry on cake here is Avant Do Not Answer you regarding the repairs/snags,And IF They DO Answer/Reply they will send you out the same sub contractors that created the poor work in the first place,SO Chances are highly likely that they WILL cause more damage making things worse or just not getting it up the luxury standard we all paid for.And this has been proven on my own home along with my neighbours and the massive amount of unhappy customers speaking up about it.Now its more than 50% unhappy customers,because we can see this from the trust pilot stats alone.You may see approx 40% 1 star unhappy reviews BUT IF you actually read the 5 star reviews you will see they are mainly made by people who have sat there bums in the sales office and Now c'mon that's well weird why would a customer review Avant Homes 5 stars after just visiting ithe Sales office..Very Clearly here the 5 star reviews are made up junk by avants group-flock-gang-pack) to shadow over the 1 star percentage rating.The Avant Homes Customer Service Staff especially at highstonehall are Mythical,Fictional,Non Existent People,They AVANT A CLUE like somebody wrote on here (well said btw brilliant\ love it) ONLY BUY WITH AVANT IF YOUR WILLING TO BECOME A FINE DETAIL PROJECT MANAGER YOURSELF BECAUSE AVANT DON'T DO IT AS LUXURY HOME PROVIDERS LADIES AND GENTLEMEN.
5/5
TrustpilotExceptional Service
I cannot say enough about the sales team. Georgia and Lynsey at Fitzwilliam Grange have been amazing. They made what became a stressful process (through no fault of Avant) easier to manage by their patience, responsiveness, compassion and honesty. Whenever I had a question I generally received a response the same day. I think the only time I didn’t was due to days off. They are both very knowledgeable and if they didn’t know an answer were quick to find it from the site manger.Both Georgia and Lynsey were extremely friendly and are an absolute asset to Avant.I am moving into my first home and it is above my expectations. I love the finishes and the quality of work. I am so happy I went with Avant. I can’t wait to make many memories in my new home.
5/5
TrustpilotExceptional Customer Service is Alive and Kicking
Anyone else had that moment when you first wake, thinking did that really happen or was it a dream of aspirations and good luck. Well, I believe you make your own good fortune by surrounding yourself with great people who have the skills, passion and a professional persona to deliver on your ambitions. After accidentally finding our next house we met Rebecca of Avant's front-line sales team, who worked tirelessly to secure our future home. Working with you and for you to ensure everything goes to plan, she exceeded our expectations in every aspect. Rebecca walked us through the bigger picture down to the finest details, explaining a number of options available that Avant offers to support the sale of our current house and reserve our dream home. Well after walking into Avant’s sales office just 2 weeks ago with a pipe dream, Rebecca made it reality. In a world where we have all reduced our expectations towards the service many industries deliver, Rebecca is an exemplary example that great service is alive and kicking. If you're looking for a new home, something just a bit special with a company who offer a high-quality service and are experts in their field, speak to Rebecca of Avant Homes, Waverley Rotherham.
4/5
TrustpilotNice design shame about specification
Today was our second visit to the Waverley development, the sales advisor had kindly arranged for us to view a Tambrook which had previously been a show home.Whilst we like the design of the Avant homes we are disappointed with the specifications, there isn’t much choice on upgrades eg kitchens, doors, shower types, unfortunately the quality of products on offer are not of a very high standard in our opinion compared to competitors we have recently visited in the past couple of weeks. We understand it is fine to offer a standard product, from our perspective we are home owners of 43 years looking for our 4th property and down size slightly to cut down on maintenance. Unfortunately the quality & choices do not match our expectations.
5/5
TrustpilotA great experience this weekend at…
A great experience this weekend at Strawberryfields, we were greeted by a friendly and knowledgeable team. Nicola helped us with our initial enquiry and confidently answered all our, many questions making us feel confident to make an offer, which has been accepted, we really looking forward to working towards completion with Nicola and the team at Strawberry Fields, thanks for your patience this weekend guys.
5/5
TrustpilotExcellent, professional customer service with a personal touch
Angela has provided an excellent service from the first time we met! Very friendly, honest and professional with excellent communication throughout. Angela is extremely knowledgeable, approachable and thorough. She has made the process so far easy and enjoyable, working with a personal touch! I am very excited to work with her throughout this process. Thank you so much Angela! You are an asset to Avant!
1/5
TrustpilotHere we go again
We have had nothing but issues since we moved in in October 2015. Three major leaks (one prior to us moving in!). That is just for starters. Our boiler is constantly loosing pressure each and every plumber how comes out questions the location of the boiler and water tank, separated as they are by two floors. We recently put in an insurance claim for what we thought was water damage after our washing machine leaked. Turns out that was not the issue. After knocking a hole in the tiles in the downstairs toilet the plumber found a leaking pipe. His conclusion - it’s been leaking since the house was built.
3/5
TrustpilotWas busy with previous appointment but…
Was busy with previous appointment but looked around show home alone and was impossible to scale to size of house we was looking at. Finish was poor on some key stuff too and with no one to chat with was hard to ask why that was left looking so ugly. Went outside to look at house next door and up where plot may be and then left as pretty sure it’s not right for us. Never been in a show home before but after reading online about what to expect I suppose I had high expectations.
1/5
TrustpilotLast Resort & Call For Help.
Last resort - Poor customer service. In July 2021 my garage started flooding whenever there was heavy rain, not just a puddle, we’re talking several inches of water.Although it has been acknowledged multiple times, the Customer Service team have failed me as a customer at resolving this issue. Subsequently my integral garage keeps flooding and holds water of several inches. I have been promised a prompt resolution on several occasions but never hear anything back from Clair Wakefield or Nikki Whitfield. I have been ignored for up to 4 weeks on multiple occasions despite being promised a response by the the end of the week. Nikki Whitfield is happy to keep compensating me for the damage caused to my personal items on multiple occasions but has zero urgency to get the root cause of the issue resolved. Nikki and Clair’s inability to provide basic levels of communication / customer service represents Avant Homes in a poor light and has influenced my view on never buying an Avant Home again.I have been patient over the last 18 months and they have taken advantage of this. I was very understanding of the issue and allowed them time to resolve it. Not once have they proactively communicated with me. On the rare occasion they do answer the phone, I’m always advised that Clair is on her lunch or on the phone. I have evidence of all calls, 35 attempts on one day!I shouldn’t have to fear my property flooding every time it rains and I should feel valued as a customer that the business cares. I was most recently promised that this would be resolved before Christmas. Despite ringing, emailing and texts since then. I’ve had no response or update from Clair or Nikki. It is important that customers are aware of the standard of experience from customer services.I write this review as an escalation to seek help from Nikki Whitfield’s superior to help me stop my home from flooding, as Nikki has not been capable of achieving this.
5/5
TrustpilotGeorgia responded quickly to our…
Georgia responded quickly to our enquiry and managed to arrange an on the day appointment with us. She also went above and beyond and contacted another site to arrange for us to visit the show house similar to the house type we were interested in on the same day. Georgia was very proactive, professional and knowledgeable and was a pleasure to deal with.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
