Trusted Agent profile · Hinckley and Bosworth
★★★★★
1,908 reviews across 3 platforms
88 Castle Street, Hinckley, LE10 1DD, Hinckley and Bosworth, LE10 1DD
Connells's office in Hinckley and Bosworth, at 88 Castle Street, is rated 2.2 out of 5 across 1,908 reviews on three platforms, including 212 Google reviews rated 4.2.
Every review we hold for the Hinckley and Bosworth office, from every platform, shown as written. First names only.
1/5
Googlewhen they want you they are ever so responsive but when you need them they are nowhere to be seen. Not a good rental option. poorly run and not professional in anyway
Hello, we are very sorry to hear that you believe the service of our Connells team was not up to our normal high standard. If you would like to provide any further details on this, please get in touch with us on socialmedia@connells.co.uk and we can look into this further for you.
1/5
TrustpilotPart of House had to be demolished
Part of our house had to be demolished. The full building survey from Connells was full of significant errors. They do not follow their complaint procedure- our complaint was passed straight to their legal team- who refuse to answer calls or emails.
5/5
TrustpilotBest company
Best company! Chloe explained everything clearly and keep us up to date throughout ! Very friendly with customer !
1/5
TrustpilotConnells survey - do not use
Connells surveyor conducted a home purchase survey, supposedly.Failed to notice basic structural issues such as the roof being wonky! Main roof timbers clearly deformed by simply looking quickly through the loft hatch.Survey findings comprised of just a few lines basically confirming there was a house, made of brick, at the address.Doubtful that a surveyor actually attended the property - likely used Google Maps.Horrendous quality service.
2/5
TrustpilotOverall disappointment
Although this company provided what was contractually required, I was disappointed with the overall level of service.Following a complaint about an element of the service provided, our contractual relationship hit such a low point that the only remit left was arbitration via Ombudsman Services, via the published ADR scheme.Had I know what would have occurred, I would not have used this company in the first place.
5/5
GooglePhoebe has made the letting process so quick and easy. She’s answered any questions i had and made my feel really comfortable with the process . She’s been amazing , can’t recommend her enough.
5/5
GoogleI can not fault Billy’s help and customer service. He has made my daughter and friends feel really supported to help them find a property. Thank you - I hope we find one soon!
1/5
TrustpilotAwful Customer Service
Rubbish customer service. Maintenance department awfulTook weeks to get anything sorted. Offered no forms of compensation for being without basic things like hot water for over a month. Made life extremely difficult for well over 8 months. was not even informed I had a new landlord until I rang them up and was told as an afterthought. DO NOT RECOMMEND THIS COMPANY GO ELSWHERE
5/5
TrustpilotLovely experience
Lovely experience, especially with Annabel who was always ready to help
1/5
TrustpilotAwful
This company is just an embarrassment!!!!Absolutely ridiculous and pathetic how they treat people. Just ignoring every single company value. Even the complaint office has no idea how to sort out things and is just pointless. Constantly keep telling an untruth, making errors, breaching the contract and unlawfully holding your money.
1/5
TrustpilotIf I could give minus stars I would
If I could give minus stars I would. When you really need something, you might as well talk to the wall, they never call you back, they give bad advice then hide like the cowards they are. Worst company, DONT DO BUSINESS WITH THEM, UNLESS YOU CAN AFFORD TO LOSE TIME AND MONEY. they need to shut down to be honest.
1/5
TrustpilotPushy salespeople not interested in selling houses
Trying to book a house viewing should be straightforward. They are more interested in selling mortgages and other products. My son has been looking to buy a house and while other agents are easy to deal with, Connell's have added friction and are very pushy. So much so that they are off the list for potential viewings.
1/5
Googlevery poor when it comes to letting management. takes several weeks from reporting issues to getting someone round, then even longer to getting it fixed (if you're lucky). Sometimes it is a case of reporting something, then they get back to you (eventually) with a phone number, and its up to you to ring the handyman or whoever
1/5
TrustpilotRude rude rude
The ‘gentlemen’ who came round to do a survey was one of the rudest and arrogant individuals I’ve ever met. My partner and I were astonished. Luckily they were doing it on behalf of my lender so I’m not paying them a penny. If it wasn’t for that his attitude wouldn’t have even got him through the threshold.
1/5
TrustpilotDon't use Connells
After several years of one mistake after another, we have finally changed from Connells to another letting agent to rent out and manage our property. I don't know how that is going to work out yet, but honestly no- one could possibly be less efficient or less interested than Connells. The front office staff are great, but the back office doesn't appear to exist...
5/5
GooglePhoebe benson was really helpful throughout our experience of renting our first flat. Communication was great and with it being our first time renting guided us the whole way throughout and showed so much much patience. I couldn’t recommend her and the Connells team more.
1/5
Trustpilotconnells oldbury
connells oldbury mortgage service paid £600 for a lifetime membership and then they want another £90 to find a mortgage anthony from the oldbury branch absolutely useless dont waste your money should not be allowed to rip first time buyers off
1/5
TrustpilotDidn’t turn up and denied any contact was made
Phoned me up and booked a survey. Told me they would contact me the day before with a 90 minute time slot. Booked the day off work. No contact no one turned up. When they were contacted they denied all knowledge of contact. Even though I’ve got the original call in my phone log. Very unprofessional.
1/5
TrustpilotVery bad experience
We dealt with the Exeter office in particular and it was shockingly bad service, no customer service, no communication, wouldn't take any responsible for their actions even when they were in the wrong which they were on numerous occasions. It was a really stressful and upsetting experience and one which I will never repeat, you have been warned!
1/5
TrustpilotAbsolutely dire
Absolutely dire. These people have zero expertise. They undervalued my home by about 60k after a 10 minute viewing. Didn't ask any questions. The house was 180k. We spent 75k massively revamping and extending, and these fools valued it at 190k, despite a much smaller house 2 doors up selling for 230k. Absolutely preposterous. Avoid at all costs.
1/5
TrustpilotOn behalf of BC Developments
On behalf of BC Developments, the Sleep Apnea Clinic Ltd, myself and Dr Coker, it is impossible to recommend this company in their capacity as estate agents, property management, valuation experts and auctioneers. We have been on the receiving end of their incompetence in all aspects. Please avoid.
5/5
GoogleFound a property to rent with Cornell’s … Lauren met me at the property she was helpful efficient and answered all my questions . Throughout the process of renting this property from to picking up my keys I found her to more than helpful … thanks again for everything Erika RobinsonPositiveResponsiveness, Professionalism
5/5
GoogleBilly dealt with my tenancy application and was extremely helpful throughout the process. He gave me regular updates and was always happy to help, making the process very easy and stress free!
1/5
TrustpilotThe worst company I have ever dealt with
Terrible. . Worst service no help with problems and when we moved out completely on landlords side when demanding 100% of deposit even though we had left condition the same. Items listed on inventory that did not come with property the reason. In the end gave up as stressing us out. No care given to the customer only landlords. Will never use again.
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