Trusted Agent profile · Hinckley and Bosworth
★★★★★
1,908 reviews across 3 platforms
88 Castle Street, Hinckley, LE10 1DD, Hinckley and Bosworth, LE10 1DD
Connells's office in Hinckley and Bosworth, at 88 Castle Street, is rated 2.2 out of 5 across 1,908 reviews on three platforms, including 212 Google reviews rated 4.2.
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Every review we hold for the Hinckley and Bosworth office, from every platform, shown as written. First names only.
1/5
TrustpilotWent to them to rent a house,booked a …
Went to them to rent a house,booked a viewing. Got a call on viewing day that they had to rebook, i took another day off work for the viewing just to get another call saying that the landlord doesn't accept us because i get in work beneffits...this was meant to be disscussed after viewing not before and in my opinion Michelle has this house put asside for some of her friends. Totally unprofessional
4/5
TrustpilotEmmie Richardson is efficient and…
Emmie Richardson is efficient and polite, dealing the rent brilliantly to the landlord' satisfaction.
5/5
GoogleExcellent customer service .
Shiraz Karolia thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
1/5
TrustpilotCon - nells
Put in a offer with connells estate agents and basically forcing our hand to use there in house mortgage adviser or else they wouldn’t put forward our offer, we had all or correct documents and a mortgaging principle. Which I later found out was illegal! They basically told me I’m not interested in the house due to not using their in house mortgage adviser.
5/5
GoogleJoe The letting manager was slick & efficient in letting out my property within a week of advertising it. In the 1st block viewing he arranged the first person viewing snapped it up. He kept me updated through the whole process, along with his colleague. You get what you pay for. Thank you for the excellent service.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleJust completed our sale with Connells, Oct 2018. After a poor experience with another estate agents, we switched to Connells, great service, responsive, attentive and always obliging. Steve initially set us off and our viewings and eventual sale was well handled & managed by George & Jack who were both excellent, with sound advice when asked and needed. Would happily recommend to anyone considering selling through them. Well done all.
1/5
TrustpilotWould not book a viewing for a flat…
Would not book a viewing for a flat without first making me come to their office to push their own morgage advisor who comes with a £599 price tag. They said that this was due to them recieving too many "time-wasters".
1/5
GoogleTerrible service, told to make an offer above asking to secure a sale on a property that was sold stc with another estate agents, then made me wait 3 days to get a answer. Stay away
Hello Chris, thank you for taking the time to provide our team with feedback. We're concerned about this branch review, and we'd like to get further information so we can look into this. If you would like to get in touch with us on socialmedia@connells.co.uk, then we'll be more than happy to help you.
1/5
TrustpilotStill awaiting refund
Was informed i would receive a refund of my holding fee from the plymouth branch for a property that was taken off the market. Have still not received this a MONTH later and am stuck in a loop of the branch blaming the accounts department and vice versa. Also have been informed that i am only due a partial refund even though i never received any services from them. Do not trust.
1/5
TrustpilotThe worst Agency to deal with was…
The worst Agency to deal with was running late to meeting that was arranged only 20mins prior to me leaving and this is at peak traffic, the guy was so rude because I was going to be late, would not let me speak kept talking to me how bad I am. Worst Agency ever will never sell or buy through them ever
1/5
TrustpilotWorst Agent Ever
Awful communicationBooked viewing in person but then 8 minutes before the confirmed time another email arrived to say that this would be a Desk Top Valuation - meaning agent would not even attend the property to view. What a waste of time!!!
1/5
TrustpilotGot to be the worst surveyors
Got to be the worst surveyors I’ve ever dealt with. When I apply for a mortgage this embarrassment are always the ones who ruin the process. They don’t value the flat, they value the street with their eyes closed. Anyone could do their job. Hopeless. They’ve obviously got a cheap contract with these mortgages companies, to save mortgage companies from paying the full loan to value.
1/5
TrustpilotAwful
Never rent using Connells as a letting agent. They are completly clueless in their Dorchester office, have don't even realise have their contract is either out of date practice or not even law. Avoid.
1/5
TrustpilotThere are bunch of crooks liar We had…
There are bunch of crooks liar We had three valuation they’re all pretty much was on the similar price when these guys come to do your survey for my flat don’t lie to the lender so please if you have these guys to come to do a survey told to F off because it will let you down they are racist and rude.
1/5
TrustpilotDisappointed
We signed up with Connells on 31st May and were promised the heavens. From then until now we have had one viewing and yesterday they got our viewing mixed up with another property. Do they even know what they are doing in those offices. Very disappointed and would not recommend Connells to anyone.
1/5
TrustpilotDO NOT USE. These are liars and frauds.
DO NOT USE.After agreeing to let a property to me, they phone 1-week before the move-in date to inform me that they have let it to someone else, despite my having paid the 'holding deposit'. To make matters worse the agent giggled down the phone as she informed me that I was a week from homelessness.Evidently the holding deposit is worthless and offers a tenant no security.
1/5
TrustpilotThere survey report was rubbish and…
There survey report was rubbish and full of assumptions rather than facts. Since moving into the property we have serious issues which should have been reported.There lack of response speaks volumes.I have a brain tumour and advised not to get into stressfull situations alas they have made my heath worse. I have complained to RICS and I suggest others do the same.
1/5
Trustpilot9 months and counting with leaking shower
Waited and still waiting for 9 months now for a leaking shower to be fixed. Currently had approx 5 different plumbers “try” to fix it with no joy. Had to fight for about the same time to get hold of our landlords to make them away of how they are wasting their money paying these people to “manage” their property. We have actually started fixing other problems ourselves.
1/5
TrustpilotThe worse service ever!!!
I never have received such bad services ever! I have terminated my tenancy contract on May 14 and now is June 19th and they still didn't hear back from them!!! I have sent 8 emails in total and so far I get an automatic email! this is acceptable and I have already reach out to Justice for tenance to help to terminate the contract!
1/5
TrustpilotWow just reading some of these reviews…
Wow just reading some of these reviews glad were having nothing to do with them!Total lack of communication! Viewed a property said would ring us to let us know the outcome we had it, next thing we see is Let agreed on picture m, not even a courtesy phone call telling us!
1/5
TrustpilotFirst buyer
First buyer a little while ago. Dealing with the Horley branch. Totally useless gave me extremely bad advice. Lost nearly £1500 and was told all not refundable. Absolute cowboys
1/5
TrustpilotUNPROFESSIONAL and UNETHICAL
I’m currently renting from them and they’re all about business and could care less about me once they have bond you to a contract. They did not contact me during or after the pandemic. If they can find a loophole to charge fees, delay repairs or evict you when you are the most vulnerable they will try. We just received notice to leave.
1/5
TrustpilotRude and awkward
If I could give this company less than one star I would.Rude awkward surveyor came around and made it painstakingly obvious he was doing to do his best to get my buyers mortgage declined based on a slightly higher than average service charge (it’s a grade listed building with great amenities) ... and succeeded.If anyone from NatWest is reading... chuck these guys ASAP!
1/5
TrustpilotConnells massively undervalued my…
Connells massively undervalued my property. I appealed this with comparables and evidence but they wouldn’t re look at it. I am now looking at taking legal action against them. They can provide no evidence of how they came up with that valuation. Do not have them value your property, I never write reviews good or bad but this company are incompetent.
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