Connells Hinckley reviews

★★★★★ 1/5

Google

I signed up with Connells expecting proactive support, marketing expertise, and clear communication. I was sold the dream at the valuation. Instead, I faced several issues: • Promised interest from several potential buyers already on their books which didn’t materialise. • I had to correct mistakes in the marketing materials myself not just once, but twice, including reviewing and proofreading the photos and copy which had many errors and spelling mistakes. Photographs were edited clumsily, and copy was full of errors and missing information. • After 14 days, there were still no viewings and minimal communication from the team, with me having to constantly chase for updates. I exercised my 14-day cooling-off period due to these issues. I hope the agency can improve their communication and professionalism for future clients as they have just wasted my time. I also want to add that they are charging some of the highest fees in the area, so you don’t necessarily get what you pay for.

Sophie · 1 November 2025

★★★★★ 5/5

Google

A big thank you to Adam and Ellie-Mae at Connells, Hinckley for the support you gave my elderly mother to sell her house, making it a really stress-free experience. Living a long way from where Mum lived, I'm particularly grateful to Ellie-Mae who went out of her way to arrange viewings and be there herself so Mum wouldn't be on her own.

Alan · 17 March 2026

★★★★★ 5/5

Google

Marnee - Letting Manager has been absolutely fantastic. Marnee got me the price I wanted for my property and was constantly arranging viewings until I got my tenant. She has been a dream to work with and always with smile even when I would send so many emails! She also helped with advice of how the process works for rentting out my first property! If you get Marnee as your lettings manager you will not be disappointed. x

Gurvinder · 21 March 2025

★★★★★ 1/5

Google

If you've always dreamed of being an estate agent yourself, then go with connells. They'll gladly make you do all the work and charge you for the privilege. In between trying to swindle us to use their zero deposit scheme, conveniently owned by the same parent company, and seemingly always being "out on viewings" I wonder how they find the time to reply to our emails after the the 4th time of asking. Landlords for the love of god just use openrent instead and save yourself £££.

Dean · 3 April 2026

★★★★★ 5/5

Google

Connells estate agents were very kind and helpful to myself, my mother and her partner through the process of finding a new home, we are about to start a new chapter in our lives marnee and Reeco were very patient with us through the process and helped us quickly and efficiently. We are very grateful to be given this opportunity to start our new life, thankyou.

Aaron553 · 17 April 2025

★★★★★ 1/5

Trustpilot

Avoid at all cost

Avoid at all cost! Didn't put up a for sale sign, no proactive communication, try to get you to pay extra £500 commission as an 'incentive' for them to do their job of selling your house!!! Tried getting out of the contract early which was a continued "no", but funny that as soon as the Ombudsman was mentioned they dropped us like a stone. Once the property was off the market, after 12 weeks, I was then woken up very early one morning to find a man trying to put up a for sale sign...say no more!

Mrs · 27 October 2025

★★★★★ 5/5

Google

Kyle has been a brilliant help with our flat move, he has been helpful and informative and we couldn't have asked for a nicer man to help us and speak to. Thank you so much for everything.

Darcy · 17 December 2025

★★★★★ 1/5

Trustpilot

Lazy and amateurish

Extremely poor, lazy and amateurish. It's hard to know where to start but I suppose we should have been wary when our initial documents arrived with my name spelt wrongly. When I queried this, I was told it didn't matter. Call me old fashioned but I like my name spelt correctly - especially on legal documents!? Emails were often full of mistakes and the branch manager even told me that the 'bass rate' had been cut, 3 hours before the announcement had been made - psychic apparently.

Alan · 26 August 2025

★★★★★ 1/5

Trustpilot

I have had the most terrible time with…

I have had the most terrible time with O’Connells. They forced me to use KeySafe, a company I found out later to be struck off by the FCA and not regulated. I am not internet savvy & found it stressful. Either that or I pay 12 months rent up front for my granddaughter. I capitulated & allowed a year’s scrutiny of my bank (twice for some reason). Six months bank statements, savings accounts, tax info, P60s, ISAs, passport, bills and more. I sent it all to them but they wanted specific documents, I did that too. They demanded it in Digital format & PDF files. I was exhausted, I told them I felt blackmailed & cohersed as I got regular Final Notice warnings that I wasn’t getting the info out quickly enough. They took umbrage & made me feel small, I apologised if I’d upset them and asked for help as my granddaughter was due to move in next week. Finally they accused me of lying that I didn’t know the internet & blocked me meaning my granddaughter will be homeless next week, I am devastated. I am only the guarantor and they treat me like this. They deny hearing any other complaint but mine, boasted O’Connels were best & biggest estate agent,

Diane · 23 August 2025

★★★★★ 5/5

Trustpilot

Alicia has been absolutely brilliant as…

Alicia has been absolutely brilliant as our mortgage advisor. From the very beginning, she kept us consistently informed and updated throughout the entire process, even though things are still ongoing, she has already gone above and beyond for us. Her communication has been incredibly smooth, clear, and easy, and she’s always been available to answer questions or offer reassurance when needed.

Samanta · 29 November 2025

★★★★★ 1/5

Trustpilot

An Estate agent that is not interested in selling houses!

I called them to arrange a viewing and was told they would ring me back when a salesman was back in the office so I waited in for the afternoon and they never rang back. I called the next day told them I had waited in and didnt get an apology and was just told everyone was in a meeting. The property is listed with another agent so I just called them and arranged a viewing with them instead. Now looking at reviews on here I feel I have dodged a bullet! I would be most unhappy as a seller if I thought my agent was letting potential buyers slip away like this, especailly on a property listed with multiple agents!

Mark · 23 July 2026

★★★★★ 5/5

Google

Excellent service throughout the sale of a family property Adam and his team were very helpful and went above and beyond to keep us updated with each step of the process as it was happening. I highly reccomend Connells if I could give more than 5 stars I would.

Kate · 17 April 2025

★★★★★ 5/5

Google

I completed the sale on my home last week, selling through Connells Hinckley. Chose to sell through them as we were already connells mortgage customers from when we bought the property in 2017 and had a good experience. In short summary, I think we may have had as near to a perfect selling experience as anyone can hope to have. I called Connells on a Friday in April 2023 to say I wanted to sell, Jan visited us promptly the following Monday and we agreed to the sale. Within 7 days the photos were done, the for sale board was up, and the team had planned in visits for the Friday afternoon. By Friday night, we had 3 offers and secured above the asking price. We certainly could not have asked for more from the team in such a short space of time, and the sale proceeded. Throughout the time between the offer acceptance and completion, connells have engaged with us and kept us up to date. Big thanks to Jan, Adam and the rest of the team for smashing our expectations, and making this a quick, smooth sale. We are also Connells lifetime mortgage customers, and Anil handled our new mortgage for us. With the turbulence in the mortgage market at the moment, Anil guided us through the process quickly and efficiently, and we managed to get our mortgage secured before the worst of the interest rates took effect. To say we are happy customers would be an understatement, and again a big thanks to all at connells Hinckley for how our sale and mortgage were handled. Great job

Dean · 12 November 2023

★★★★★ 1/5

Trustpilot

Terrible experience

Terrible experience. Lovely staff though. NO actual advice given. Didn't sell it but equally gave no advice about the little changes we could have made which would have helped us. The tenant left it in bad condition and we never visited the property. We relied on them to give us advice, they marketed it, conducted viewings but not once did they say - you should do x & y and this will help the sale. Persuaded us to use their auction option as 'in all the years of me working here, we've never not sold one at auction' - ours didn't sell and we had to pay £6k. We removed it, went on with another agent having done some work and then it sold straight away.

Sarah · 28 June 2026

★★★★★ 5/5

Google

We had a great experience with Connells .Kyle was very professional, friendly and always quick to respond to our questions. The whole process was smooth and stress-free. Highly recommend !

Helga · 25 October 2025

★★★★★ 1/5

Trustpilot

I Am not happy with the service i…

I Am not happy with the service i received in connells kingsthorpe. The team were hard to communicate with and not pro active very arrogant and also at time very rude at times particularly the branch manager,My sale was delayed and eventually leading me to pull out because after 9 weeks after accepting an offer the buyer hadn’t even been ID verified.If you want to sell your house please avoid at all cost.

Christopher · 12 August 2026

★★★★★ 5/5

Google

A big thankyou Connells at Hinckley. The service I have received, has been excellent, staff, have been professional, attentative, reliable, and efficient. Adam Mayton, has especially, been of great value to me, guiding me through the stressful process, of house selling. So impressed, I had a buyer, after the second viewing, and that it was sold within 3 months and 2 days!! I would definately, recommend Connells. Great service!

Nathan · 17 December 2025

★★★★★ 1/5

Trustpilot

The worst estate agent I have ever…

The worst estate agent I have ever used. If your looking to rent avoid them, once your in the property expect no help from them. If you have issues that require resolution with the property, they will not give you any assistance. We had several issues and everytime we wanted assistance nothing, they are always not reachable on phone or they never call back when they say they would.

Hamed · 11 August 2026

★★★★★ 1/5

Trustpilot

They are not honest they always team…

They are not honest they always team with landlord to claim money from tenants unlawfully they need to be diligent in dealing with customer , and the staff are very horrible and disrespectful if you claim money from customer unlawfully you might be happy but ut a life stigma and scam i will never recommende any one to d business with Cornell on any account.

Ese · 25 August 2026

★★★★★ 1/5

Trustpilot

I rented a flat in front of Connells 2…

I rented a flat throughConnells 2 years ago.. After 2 years and 3 months I moved out.. I painted the whole flat, cleaned all the carpets with carpet cleaner, changed all the curtains and returned it.. I didn't do any damage.. I didn't even use a nail. But they didn't give me back even 1 penny of my deposit amount. I don't know what to do. It's been 3 years since I came to the UK. They are taking advantage of me.

Binson · 2 May 2026

★★★★★ 5/5

Trustpilot

I had great experience working with NEELAM SHARMA

I had such a great experience working with Neelam Sharma at Connells! From start to finish, she was friendly, professional, and always happy to help. Neelam made the whole mortgage process feel so much less stressful, she explained everything clearly, answered all my questions, and kept me updated every step of the way.

Mr · 27 October 2025

★★★★★ 5/5

Google

Absolutely amazing. The staff was very courteous. A shout out to Kyle who has been a great help and support in all my queries. Thanks a lot

Purva · 1 September 2025

★★★★★ 1/5

Google

TLDR : Unprofessional, stay away to avoid waste your time and getting annoyed We had issues with Connells Hinckley regarding the property we were going to buy. We visited the property a few times as we had been encouraged by the solicitors to do so. On one occasion we were met there by a Connells Hinckley female member of staff who gave us the impression that we were a nuisance and straight away announced that she doesn't have much time and needs to leave asap. On a different occasion solicitors advised us to arrange our own gas and electric checks for the property. I checked online and saw that electric can take up to 4 hours so I rang Connells Hinckley and asked them to arrange for us to visit the house and told them what we're planning to do and how long we believe this would take (4 hours) They said they will check and call us back. They did ring back with a date and time. We eventually decided to only arrange a gas engineer to visit as we didn't want to wait so long for the electric. On the day of the visit, the engineer rang to say he will be 30-45 mins late due to his previous job. We thought ah no worries as we had asked for 4 hours anyway and knew gas engineer only takes about 45 mins for his checks. There we were met by the same rude female staff member of Connells Hinckley and when I said that the engineer was running about 45 mins late she rolled her eyes and looked at her watch and declared she can't stay more than 15 minutes. We told her about our 4 hour meeting and she said it's impossible as their bookings are no longer than 30 minutes. We explained the above a few times and she was only repeating that slots are maximum 30 minutes and then accused me of being rude after I told her to stop repeating that over and over. She also mentioned a few times that calls are recorded implying that I'm lying and they can prove it. I asked to speak to a manager and after waiting for a bit I had a call from a Connells Hinckley manager. He asked me if I'm ok to which I replied I'm not because of the issue we were dealing with. He then said "why is the engineer late?" to which I replied it doesn't matter as their female staff member said she only had 15 minutes anyway so even if the engineer was on time it wouldn't have mattered. This led to a confrontation between me and the manager in which he was shouting at me and wouldn't let me speak. I also had a raised voice I'll admit however as a conversation between me, a customer, and the manager of a company I would never expect for the manager to be shouting at me or talking over me. In essence the manager asked me to leave the property as there was no point staying. He also mentioned a few times that calls are recorded implying the same thing as the female staff member that they can easily prove I'm lying. We left and my wife raised a complaint with Connells only to have a reply that basically said that calls are not recorded and that they checked with Connells Hinckley staff and their slots are indeed only 30 mins. Again implying we made up the whole 4 hour thing. What reason would we have to do this? Why would I spend 2 days finding an engineer knowing that my slot is for only 30 mins? Do Connells think I was hoping to lie and bully their employees to stay longer and at the same time risk the £120 engineer fee? It makes no sense... In conclusion stay away from Connells in any way shape or form.

Vlad · 10 July 2025

★★★★★ 1/5

Google

⭐️ English Review for Connels Hinckley: ⚠️ Avoid Connells Hinckley, unprofessional and disrespectful agents and management. If you value your time, money, and sanity, do not use their services. I genuinely regret that I can't give them a lower rating, they truly deserve a zero. We have had a consistently disappointing and frustrating experience with Connells Hinckley, from the very first viewing to our most recent complaint. Their customer service is far below standard, both at the agent and managerial levels. Here’s a summary of what we experienced: Poorly trained viewing agents: At every property viewing, we were sent agents who could not answer even the most basic questions about the property. Worse, they gave us wrong information. One example: we were told the seller would be taking the chicken shed with them, which turned out to be completely false, the seller had no such intention. We offered to pay for gas and electric inspections to speed things up. We arranged a specific day and time for technicians to visit the property, and clearly explained the visit would take a few hours. Connells agreed. On the day of the inspection, they sent a rude and completely unprofessional agent who refused to stay longer than 30 minutes. As a result, the inspections couldn’t be done at all. She was dismissive, disrespectful, and lied to our face saying there had been a misunderstanding, despite our prior agreement. When we tried to speak with the branch manager, he shouted over my husband, refused to listen, and simply repeated the same excuse without offering a solution. We were told that calls are recorded, but when we submitted a formal complaint, we were informed that there were no recordings available. Instead, they said they had simply “asked the staff” and chose to believe their version over ours, completely ignoring any of our written evidence. The same unprofessional agent attended another viewing and again told us she only had 15 minutes, no flexibility, no care for client experience. From the beginning of this process until now, we have been treated with disrespect, dishonesty, and complete lack of professionalism. Their staff urgently need customer service training, and this includes the brand manager. Do not waste your time with Connells Hinckley. There are plenty of other agents who actually know what they’re doing and treat buyers with decency and professionalism.

Delia · 10 July 2025