Connells Hinckley reviews in Hinckley and Bosworth

★★★★★ 1/5

Trustpilot

Terrible experience

Terrible experience. Lovely staff though. NO actual advice given. Didn't sell it but equally gave no advice about the little changes we could have made which would have helped us. The tenant left it in bad condition and we never visited the property. We relied on them to give us advice, they marketed it, conducted viewings but not once did they say - you should do x & y and this will help the sale. Persuaded us to use their auction option as 'in all the years of me working here, we've never not sold one at auction' - ours didn't sell and we had to pay £6k. We removed it, went on with another agent having done some work and then it sold straight away.

Sarah · 28 June 2026

★★★★★ 1/5

Trustpilot

I Am not happy with the service i…

I Am not happy with the service i received in connells kingsthorpe. The team were hard to communicate with and not pro active very arrogant and also at time very rude at times particularly the branch manager,My sale was delayed and eventually leading me to pull out because after 9 weeks after accepting an offer the buyer hadn’t even been ID verified.If you want to sell your house please avoid at all cost.

Christopher · 12 August 2026

★★★★★ 1/5

Trustpilot

The worst letting agent I dealt with.

The worst letting agent I dealt with. The same happened to a friend of mine ! The notified an energy supply provider without telling me _after I terminated my contract with them_ to supply an empty property. The tariff was very high, I was not given a chance to chose it or to know the supplier at the time. Their communications does not excist.

N · 3 October 2026

★★★★★ 5/5

Google

A big thankyou Connells at Hinckley. The service I have received, has been excellent, staff, have been professional, attentative, reliable, and efficient. Adam Mayton, has especially, been of great value to me, guiding me through the stressful process, of house selling. So impressed, I had a buyer, after the second viewing, and that it was sold within 3 months and 2 days!! I would definately, recommend Connells. Great service!

Nathan · 17 December 2025

★★★★★ 1/5

Trustpilot

They are not honest they always team…

They are not honest they always team with landlord to claim money from tenants unlawfully they need to be diligent in dealing with customer , and the staff are very horrible and disrespectful if you claim money from customer unlawfully you might be happy but ut a life stigma and scam i will never recommende any one to d business with Cornell on any account.

Ese · 25 August 2026

★★★★★ 5/5

Trustpilot

I had great experience working with NEELAM SHARMA

I had such a great experience working with Neelam Sharma at Connells! From start to finish, she was friendly, professional, and always happy to help. Neelam made the whole mortgage process feel so much less stressful, she explained everything clearly, answered all my questions, and kept me updated every step of the way.

Mr · 27 October 2025

★★★★★ 1/5

Trustpilot

I rented a flat in front of Connells 2…

I rented a flat throughConnells 2 years ago.. After 2 years and 3 months I moved out.. I painted the whole flat, cleaned all the carpets with carpet cleaner, changed all the curtains and returned it.. I didn't do any damage.. I didn't even use a nail. But they didn't give me back even 1 penny of my deposit amount. I don't know what to do. It's been 3 years since I came to the UK. They are taking advantage of me.

Binson · 2 May 2026

★★★★★ 1/5

Google

TLDR : Unprofessional, stay away to avoid waste your time and getting annoyed We had issues with Connells Hinckley regarding the property we were going to buy. We visited the property a few times as we had been encouraged by the solicitors to do so. On one occasion we were met there by a Connells Hinckley female member of staff who gave us the impression that we were a nuisance and straight away announced that she doesn't have much time and needs to leave asap. On a different occasion solicitors advised us to arrange our own gas and electric checks for the property. I checked online and saw that electric can take up to 4 hours so I rang Connells Hinckley and asked them to arrange for us to visit the house and told them what we're planning to do and how long we believe this would take (4 hours) They said they will check and call us back. They did ring back with a date and time. We eventually decided to only arrange a gas engineer to visit as we didn't want to wait so long for the electric. On the day of the visit, the engineer rang to say he will be 30-45 mins late due to his previous job. We thought ah no worries as we had asked for 4 hours anyway and knew gas engineer only takes about 45 mins for his checks. There we were met by the same rude female staff member of Connells Hinckley and when I said that the engineer was running about 45 mins late she rolled her eyes and looked at her watch and declared she can't stay more than 15 minutes. We told her about our 4 hour meeting and she said it's impossible as their bookings are no longer than 30 minutes. We explained the above a few times and she was only repeating that slots are maximum 30 minutes and then accused me of being rude after I told her to stop repeating that over and over. She also mentioned a few times that calls are recorded implying that I'm lying and they can prove it. I asked to speak to a manager and after waiting for a bit I had a call from a Connells Hinckley manager. He asked me if I'm ok to which I replied I'm not because of the issue we were dealing with. He then said "why is the engineer late?" to which I replied it doesn't matter as their female staff member said she only had 15 minutes anyway so even if the engineer was on time it wouldn't have mattered. This led to a confrontation between me and the manager in which he was shouting at me and wouldn't let me speak. I also had a raised voice I'll admit however as a conversation between me, a customer, and the manager of a company I would never expect for the manager to be shouting at me or talking over me. In essence the manager asked me to leave the property as there was no point staying. He also mentioned a few times that calls are recorded implying the same thing as the female staff member that they can easily prove I'm lying. We left and my wife raised a complaint with Connells only to have a reply that basically said that calls are not recorded and that they checked with Connells Hinckley staff and their slots are indeed only 30 mins. Again implying we made up the whole 4 hour thing. What reason would we have to do this? Why would I spend 2 days finding an engineer knowing that my slot is for only 30 mins? Do Connells think I was hoping to lie and bully their employees to stay longer and at the same time risk the £120 engineer fee? It makes no sense... In conclusion stay away from Connells in any way shape or form.

Vlad · 10 July 2025

★★★★★ 5/5

Google

Absolutely amazing. The staff was very courteous. A shout out to Kyle who has been a great help and support in all my queries. Thanks a lot

Purva · 1 September 2025

★★★★★ 1/5

Google

⭐️ English Review for Connels Hinckley: ⚠️ Avoid Connells Hinckley, unprofessional and disrespectful agents and management. If you value your time, money, and sanity, do not use their services. I genuinely regret that I can't give them a lower rating, they truly deserve a zero. We have had a consistently disappointing and frustrating experience with Connells Hinckley, from the very first viewing to our most recent complaint. Their customer service is far below standard, both at the agent and managerial levels. Here’s a summary of what we experienced: Poorly trained viewing agents: At every property viewing, we were sent agents who could not answer even the most basic questions about the property. Worse, they gave us wrong information. One example: we were told the seller would be taking the chicken shed with them, which turned out to be completely false, the seller had no such intention. We offered to pay for gas and electric inspections to speed things up. We arranged a specific day and time for technicians to visit the property, and clearly explained the visit would take a few hours. Connells agreed. On the day of the inspection, they sent a rude and completely unprofessional agent who refused to stay longer than 30 minutes. As a result, the inspections couldn’t be done at all. She was dismissive, disrespectful, and lied to our face saying there had been a misunderstanding, despite our prior agreement. When we tried to speak with the branch manager, he shouted over my husband, refused to listen, and simply repeated the same excuse without offering a solution. We were told that calls are recorded, but when we submitted a formal complaint, we were informed that there were no recordings available. Instead, they said they had simply “asked the staff” and chose to believe their version over ours, completely ignoring any of our written evidence. The same unprofessional agent attended another viewing and again told us she only had 15 minutes, no flexibility, no care for client experience. From the beginning of this process until now, we have been treated with disrespect, dishonesty, and complete lack of professionalism. Their staff urgently need customer service training, and this includes the brand manager. Do not waste your time with Connells Hinckley. There are plenty of other agents who actually know what they’re doing and treat buyers with decency and professionalism.

Delia · 10 July 2025

★★★★★ 1/5

Trustpilot

Unfortunately I had a terrible…

Unfortunately I had a terrible experience with Connels. I was first advised to auction my house for a speedy sale. Although I did want a quick sale, they did not explain the implications in terms of fees and selling price. When I called, no one one would answer or return the call. The onus was always on me to get feedback from viewings. I changed estate agent as Connels lost a sale - they told me they gave up trying to contact the potential buyer as they didn't get through to him after a couple of attempts and they just assumed if he was still interested he would be in touch. When I changes, someone who viewed the house called the new estate agent to enquire. Obviously, they were not able to have a second viewing but explained to the new estate agent that Connels did not answer any of their questions and did not show the house properly.

Sam · 24 April 2026

★★★★★ 1/5

Trustpilot

Initial sales pitch was promising

Initial sales pitch was promising, which lead us to believe that Connells would be competent and trustworthy. What lay ahead was Rude arrogant staff who lied too us , no apologies or recognition of responsibility and sarcasm on phone calls. According to sources Connells are reviewing their finances. If our experience is anything to go on it won't belong before the administrator is in.

Robert · 15 August 2026

★★★★★ 5/5

Trustpilot

Parkway

Aidan and the team at Horley branch was fantastic throughout my house purchase. They were always very responsive and handled my endless queries with patience and professionalism. Their support made the whole process much smoother, and I really appreciated how approachable and helpful they were at every stage. I’d highly recommend them to anyone buying a new home.

Customer · 1 September 2025

★★★★★ 4/5

Google

Sold my late parents Home ,from start to finish they supported , especially Adam , the team were very good tho if I couldn't get hold of Adam,I'd like to thank them so much for the support ,

Zena · 17 April 2025

★★★★★ 5/5

Trustpilot

All the staff were lovely and went…

All the staff were lovely and went above and beyond. So nice and so efficient and persistent. Big shout out to Lesley and Lauren. You ladies are the best and thank you so much.

Juliet · 25 March 2026

★★★★★ 5/5

Google

Connells have been fantastic throughout my sale and my purchase! I cannot speak highly enough of Ellie she has been outstanding, she's supported us through a very stressful move! Thank you Ellie you have been amazing!

Natalie · 9 April 2025

★★★★★ 5/5

Google

I cant recommend this agency and specifically Marnee enough. Marnee has been great help from start to finish in helping me secure a new place to live. She listened and understood my situation and issues I had come across and and has been amazing throughout the whole process.

Oliwia · 12 October 2024

★★★★★ 5/5

Google

Cannot speak highly enough about the Connells Hinckley team. Always went above and beyond, couldn’t help us enough to buy our dream home. Highly recommend Anil, Adam, Honey and the team. Thank you!

Rachel · 17 April 2025

★★★★★ 3/5

Trustpilot

Bad landord

My daughter was in one of the poorer maintained properties for a year whilst finishing a degree.. on leaving the property without any damage etc and cleaned the landlord started to use silly excuses to withhold the deposit.I must point out conells were not responsible for the maintenance and care of the property.Connell management stepped in and resolved the matter and the deposit was released .So a bit thank you to Connell for doing this.I would’ve given five stars, but it took a couple of months and a lot of frustration which is mainly down to the landlord. Would I recommend Connells In the future? Yes I would.

MR · 3 September 2024

★★★★★ 1/5

Trustpilot

Stay away - they are more interested in selling themselves than your house.

I contacted a branch of Connells in January with a view to choosing them as agents to sell my recently deceased sister's house. I felt in my meeting with them the agent made too big a deal about their success as large national company and their innovative sales methods and chose not use them and gave feedback to the agent. A few weeks later once the house was advertised by a rival local agency I was phoned by Connells trying to interest me in buying a house. I feel this was totally inappropriate use of my contact details. Rather than a giving a direct apology the young man (he sounded young) gave me a similiar spiel about the wonders of Connells I heard before. My advice is stay away from the corporate monolith that is more interested in selling itself than selling your house.

Roland · 25 February 2026

★★★★★ 1/5

Trustpilot

Worse experience our lives

Sold our property though them and it was one of the worse experiences of our lives. Verbal agreements and prior discussions to signing with them were not honoured in the contract. After going through their compliance team and met with no resolution, our complaint is currently being reviewed by the property ombudsman. There is zero customer service or apologies for things that go wrong and if there are any delays or issues you will be met with the fact that when you sign a contact with them you are agreeing to pay their fee for completion of a sale only as it's not an SLA. Therefore you are not signing for an agreed level of service which basically means they can do whatever they want. Even management and Area Director's don't give a toss and was even told by one that we were making a mockery of their contracts. Connells are hard nosed and don't look at vendors as humans, but simply as a financial transaction, despite house moves being one of the most stressful experiences in peoples lives. We had to chase for feedback of which was always pretty vague, their vendor app never worked depsite asking numerous times for it to be resolved, we had to rewrite the description of our property, changed the photos on the advert and took better ones with a Samsung phone. Oh and be aware of their photographers who when you suggest photos for your property, you will likely be met with 'no that won't work' or when you make suggestions on a USP for your property for it to be ignored as what do you know? (You have only lived in the property for X number of years) As it turned out s requesting for a change in photos and layout ended up with the sale we needed. After being stuck in this contract with them and no way out to sell our property quickly (we had bought a I am Sold Auction property) we took matters in to our own hands and did the viewings ourselves. After Connells marketing the property for 6 weeks with 10 viewings and no offers, the 4 viewings we did ourselves resulted in 2 offers of which one we accepted. After questioning all of this with Connells their response is sorry you are unhappy but we did get you to completion....well after paying £2.5k they didn't really get to us completion on their own. They registered an applicant and we basically secured the buyer ourselves.Please be warned about their tactics and their lack of transparency. The one saving grace was Adam who once we had an agreed sale was always amiable and friendly chasing up legal aspects. He is completely wasted in this toxic environment when it seems that the negotiators 'own' applicants, so don't be surprised when you call and want feedback, if you aren't talking to the negotiator who signed up the applicant you are unlikely to get any useful feedback.We now have another property for sale and wouldn't touch a traditional agent with a bargepole and have signed up with purple bricks for £399. After learning that anyone can take photos, and do a floorplan plus your own viewings this is a considerable saving. We have been really impressed with the ease, speed and follow ups we have already recieved with an online agent compared to a traditional one. At he end of the day remember with Connells you are not signing a SLA, you are only signing to commit to paying their fees when you complete - regardless of how they perform until you get to that point. When you run into issues with them don't expect any apologies, or compensation with them, expect to be gas lit and blamed for not reading a contract properly.

Emma · 18 August 2024

★★★★★ 1/5

Trustpilot

Terrible exerience with Connels

I am not sure if all estate agents are money grabbing, corner cutting vultures but my experience with Connels Worcester has been horrible. They ofcourse charged me with a £600 tenant finder fee, and have convinced me that the zero deposit scheme will ensure if there are any damages to the property they will be paid by the tenant(s). Ofcourse the apartment was left in shambles despite having regular inspection visits at my request and the repairs done to the flat were horrible. I would recommend finding a different management company to manage your property if you cant do it yourself. Absolute livid by their horrible service

Ahmed · 16 August 2024

★★★★★ 5/5

Trustpilot

Absolutely positive experience

Absolutely positive experience. Please don't listen if someone says different it is marketing. I've been almost 7 months with this agency and I have only super positive experience. Sam, Ateja and a gentleman i forgot his name( i hope he forgives me ) super helpful, went above and beyond even out of working hours, on short notices honestly just can't find anything i could of complain. Absolutely awesome experience and would definitely recommend 👌 👍

Antra · 31 March 2026

★★★★★ 1/5

Trustpilot

Irritatingly pushy, with an unwanted 'hard sell'.

Last year Connells valued my house. From that point on I was constantly being contacted to ask when I would be putting the house on the market. Phone calls, messages, contact cards through the letterbox (with handwritten notes saying please call me). It put me off them. When the time came, I used another agent. Recently, Ive arranged viewings of other properties, via various agents and there have been no issues. They all offer services but don't push and respect it when you decline. Yesterday, I arranged a viewing of a property which Connells are marketing. I expected to supply my details, give them my search criteria, my brief circumstances and arrange the viewing, but found myself subject to a 15 minute hard sell of a product where an agent 'does everything for me' and also a hard sell of their mortgage adviser. Despite telling the agent that Im satisfied with all my personal arrangements and that I just wanted to view the property, he persisted, which was quite irritating. The viewing itself was conducted by a different rep. (I was 15 mins early and he was 10 mins late, without any apology). There was little input about the property and I found some simple and perhaps obvious questions could not be answered. He did, however put a lot of effort and time into giving me the hard sell again, repeating the conversation Id had with his colleague earlier. He questioned my own financial decisions and pushed heavily for me to consider the Home Search package. It actually distracted from the viewing and highly irritated me, especially when someone won't take the hint that Im quite happy (at 56 yrs) with my own decisions and that I didn't want the product. I am porting my fixed rate mortgage via my lender. It is sorted. I don't need to pay someone else to do it. I can and do (constantly) look at all the property platforms. Im registered with various agents who send me details of new listings (often before they are published). I don't need to pay a Connells agent to 'do all that for me'. Connells staff need to listen. Im there to simply view a property. If only they put as much effort into selling the property as they do trying to sell their products. The persistence soured the viewing and not only I could I not wait to end the viewing, but I am actually put off viewing properties where I have to deal with Connells again because I have no wish to repeat my experience.

Mark · 9 August 2024