Morris Homes Ltd Hilton reviews

★★★★★ 5/5

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We visited The Grange last week as…

We visited The Grange last week as visiting our daughter in Crosby as we currently live down south and will be hopefully looking to move to Formby this year. We were greeted by the most pleasant, happy sales lady Claire who also shares the same name as myself. She walked us through to the show home and explained all the features and new regs on this development. She was very knowledgeable and helpful. We could see the quality was so much better to the other builders on that site. Claire gave us all the information we required for now. Definitely will look again once in a position to buy.

Claire · 22 July 2024

★★★★★ 5/5

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Hunsbury Grange

Our sales advisor, Lynne, was so helpful and extremely informative. We really loved the property but are currently not able to buy being first time buyers. If you were able to provide some kind of scheme for us youngsters desperate to get on the property ladder, that would be amazing! A special thank you though, goes out to Lynne who was able to answer all of our questions and guide us through this difficult process. We will definitely be back when we are in a better position to buy.

Kirsten · 21 July 2024

★★★★★ 5/5

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Hampton Waters, Peterborough

In the process of buying an apartment from Morris Homes at Hampton Water in Peterborough and so far we have had a great experience! Rob, our Sale Advisor, has been very helpful, friendly and professional from our very first meeting. We have been able to visit the property multiple times to measure up and to show family around to share this exciting time with them. Our plot is on the first phase which is almost complete and despite phase two being right next to it, our phase is beautifully kept, you'd almost not know you are on a building site. We are very excited to move into our new home and so far, would highly recommend Morris Homes to others!

Sarah · 21 July 2024

★★★★★ 5/5

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St Mary’s Park - Preston

I bought my first home on St Mary’s Park in Preston from Morris Homes and couldn’t be happier with the experience.Carol and Vic from the sales office went above and beyond from the start, helping me make all the right decisions and answering any questions I had. The show homes are immaculate and beautifully designed inside. I was the first person on my street to move in, so I’ve been living amongst the active construction. However, the builders are really courteous of the people who live here and they keep the site tidy, even cleaning all of the streets every Friday. The great experience doesn’t end after you move in, any issues were sorted out promptly and without fuss by Shaun, the site manager, and he went the extra mile to offer help with anything I needed.The Morris Customer Care team have also been outstanding and they respond quickly. For the few small things I’ve needed to go to them for, they’ve sent someone out next day or even same day if someone is on site. Overall I’m very happy with my Morris Home and would recommend them to anyone.

Joshua · 20 July 2024

★★★★★ 5/5

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We have been looking at a house on Lathom Grange

We have been looking at a house on Lathom Grange for the past couple of months and Lisa has been brilliant and accommodating with unscheduled visits, questions, arranging visits to other show homes and guiding us through the processes. Thank you and hopefully we will be moving soon with Morris Homes

Wiganer · 22 May 2023

★★★★★ 1/5

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Just awful build quality and aftercare

Just awful build quality and aftercare. Moved into our house and immediately had drainage issues which were caused by negligence during pressure test of the system and Morris Homes failing to remove the balloons from the drains, causing the whole house to back up. Then we had water through the ceiling because the shower waste was fitted incorrectly. Heating zones didn’t work and an upstairs radiator still connected to the downstairs zone - I can’t face them ripping down any more ceilings. Gas cut off on New Years Day because of a nail through gas pipe. Guttering not draining to down pipe, kitchen worktops not flush on the joins because flooring was put down afterwards and plinths forced back on without cutting down. The list goes on, and on, and on. Onsite builders very prompt to resolve issues for the first couple of weeks but as we were the last house built, they disappeared into the sunset and left us with their aftercare ‘service’, which I can only describe as woeful! I was then chased by the management company for my annual maintenance charge, despite having paid the first year up front to Morris Homes via my solicitor. Took nearly 2 years to resolve this and the reason for the dispute was that Morris Homes had kept the monies for themselves rather than pass it to the management company. Let’s now talk about the state of the estate… I always thought the lack of maintenance was due to FirstPort but we now know that all the unmown areas are still supposed to be maintained by Morris Homes and we still don’t know why we have building site roads despite the builders leaving 2.5 years ago. It’s a poor show and while I’m stuck with this level of service, hopefully others will read this and spend their money with a better builder or have their solicitor draft suitable contract terms to allow recourse against Morris Homes

Matthew · 17 July 2024

★★★★★ 5/5

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We visited The Grange Formby

We visited The Grange, Formby this morning. Great customer service. Our sales guide listened to our requirements and showed us three potential properties, one of which we love! Friendly, professional, relaxed.

Brendan · 14 February 2026

★★★★★ 1/5

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St George's Fields - Morris Homes failing its customers!

I do love my home, but feel quite let down with Morris Homes from an after-sales point of view. The roads on the estate are still not finished, despite the estate being fully completed over 2 years ago. We also have a constant battle with Morris Homes and their appointed contractor First Port, to keep the estate maintained. Residents have been fobbed off for months and months with the same excuses and a lack of care, or most importantly, lack of action by Morris Homes.

Emma · 16 July 2024

★★★★★ 1/5

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WOULD NEVER BUY FROM THEM AGAIN

Brought a new build house back in 2020. We had no end of problems. Poor finish, Repeated leaks, front door had to be fixed several times and replaced, the front garden sunk and had to be relayed, render on the house cracked, pipes under the sink not connected which caused flooding, leaky boiler in airing cupboard. The list goes on, we’re still finding issues now with the build 4 years on!!!! Then there is the estate it’s self. Morris homes once they finished building just packed up and moved on. They haven’t finished the roads now in 2024 so it’s like driving onto a building site everyday and they have no date on when or if ever they are going to actually do the roads!

Coley · 16 July 2024

★★★★★ 5/5

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Bartle Meadows, Preston

I have bought a new build previously from another builder and did not have a really positive experience however Julie and Jo from sales and Matt based on site have been an absolute pleasure to deal with. They have been informative and personal and supported every step of the way! how things should be done with a great attention to detail to fit, finish and design. Kevin - Bartle Meadows, Cottam, Preston

Kevin · 20 November 2024

★★★★★ 1/5

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St George's Fields, Wootton - mis-sold a dream!

Build Quality - after a very positive sales experience it all went downhill from the day we moved in. Very quickly we had a snag list of 100+ issues. Plumbing issues were by far the worst - when we moved in our ensuite toilet was plumbed into the hot water mains and every toilet in our house has had at least one leak, with ceilings, carpets and flooring needing to be replaced. At it's worst we had a leak in our ensuite whereby there was actual sewage seeping up through the floor and it was only when we managed to get the Customer Service Manager out and he had to paddle across our sewage soaked bedroom carpet in bare feet, did Morris attempt to resolve this. Then when the painters came into redecorate our lounge after another leak they managed to splatter paint on our leather sofa, wooden furniture, curtains, walls and floor. For six months we had a steady stream of contractors coming in and out of our home, whereby every fix seemed to bring another list of issues. In the end we simply gave up ...The drainage is still shocking and there is a regular smell of sewage in the bathrooms. Our ensuite gets covered in black mould, despite the extractor working as it should and often being left on throughout the day and despite numerous attempts to treat it. Our shower has been fitted on the wrong wall, so every time to open the shower cubicle to step in the water sprays up the skirting and wall. This week we have yet another leak in one of our toilets.Roads and estate upkeep - we have lived in our house almost 7 years and the development has been here for 10 years, yet still we have no road surface. The road and pavements are in a state of disrepair. The grass areas are left until they are knee-high and as I look out of my window the hedges opposite have not been trimmed at all this year. The children's park is an eyesore and until recently had weeds in there were as tall as me. Between Firstport (the management company) and Morris themselves, it is a constant battle to get even the most basic thing done. It's pretty soul destroying to look out of the window of our home and feel as though we are still living in a building site, with no hope of anything being done to resolve it. As residents we complain and we chase, but nothing ever happens. We paid our hard earned money in good faith and all feel so very let down by the poor customer service and the commitment Morris made to all of us to complete the roads once the last house was built, which was 2 years ago now.Please do not be fooled by the glossy brochures and sales pitch. If you are even considering buying a Morris Home please go a visit a development that has been established for a few years as this will indicate what your home and surroundings will look like once Morris have got your hard earned cash and moved onto the next set of future residents, who just like us believed the dream that never really existed outside of the sales environment.Never EVER again! If I could give zero stars I would.

Nicola · 15 July 2024

★★★★★ 1/5

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👎🏻 Morris Homes

Initial experience was great with the sales team, then it’s been down hill ever since. Many snagging issues… issues that 4 years later we still see the efforts for the poor workmanship. The biggest issue is the roads surrounding the estate. 12 months plus the estate has been completed and the roads are yet to be fully finished. Drains and other iron works stick out and cause damaged wheels and popped tyres. When Moris Homes are pressed they fob everyone off. Would not buy a Morris Home again. 👎🏻

Ashlee · 15 July 2024

★★★★★ 5/5

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Angela was amazing 🤩

Angela was great ! She was so patient and understanding with our complicated sale of our previous home. We are so thankful Morris and Angela waited for us, as we are now in our beautiful home! We love it.

Tani · 3 March 2024

★★★★★ 1/5

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Woefully incompetent

Woefully incompetent. We've lived in St George's Fields, Wooton since 2020 and have had nothing but fights with Morris homes. No customer service or even common sense from anyone at any level and the continued no response says they just don't care. They're still dragging their heals over finishing our roads! Genuinely hope for a takeover of the company as it needs a complete overhaul.Morris Homes - the residents of Poppyfield Road have had enough! Complete the roadworks as you said you would! Some of our neighbours have taken this to their local MP's they're that pissed off!

Sam · 13 July 2024

★★★★★ 1/5

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ST GEORGES FIELDS. Still unfinished roads 2 years after…

Still unfinished roads 2 years after the last phase was finished.Absolutely shocking builders. House isn’t nowhere near to the finished quality it should have been on a brand new property.We had an open soil pipe in the loft for 3 years, I ended up sorting myself after discovering it and reporting it for nearly 6 months.Our drainage has been broke on our driveway for well over a year and is a trip hazard.Shocking developers, they just take your money and run. DO NOT BUY FROM THESE POOR QUALITY BUILDERS!

Tom · 13 July 2024

★★★★★ 1/5

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Awful from Sales to 5 years on.

Morris Homes SalesFirstly they don't actually know what they are selling in relation for upgrades. We were promised a glass gas hob, turned out to be a metal one. PlumbingWe have had 4 leaks in the same bathroom. No cold water in the kitchen. They also forgot to seal the windows so when it rains water comes into the walls and windows causing water damage. Awful experience.DeedsThey also ruined our deeds which we did receive compensation for. They didn't build to the specifications and we had to fight for this to be sortedRoads and Landscaping After 5 years on, the roads are still incomplete and the estate itself is not maintained. Site ManagerThe site manager 'Steve' is abusive. He even rings and messages you on social media. I reported this to head office, turns out he is still our site manager...We bought a 5 bedroom house, and although the village itself is superb, the site itself is not. I would never buy a Morris Homes House again.

Mr · 13 July 2024

★★★★★ 5/5

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Great experience visiting Morris homes…

Great experience visiting Morris homes and learning about the development. We received great advice and information. Overall a fantastic experience.

Alan · 10 May 2026

★★★★★ 5/5

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The Grange Formby

Claire was excellent and very attentive. She is very knowledgeable on the development and was able to give us a detailed overview including prices and availability. Great customer service!

Jeni · 30 August 2024

★★★★★ 1/5

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Terrible

Moved into my house in 2018 in St Georges Fields Northampton,a few issues with leaking en-suite which wasn't properly resolved until visit 7,after having 14 holes in the ceiling being cut out & patched up, quality was shocking so ended up having to pay someone else to to come and rectify the finish properly. My major gripe with Morris Homes is the main road of the estate is still unfinished/not properly surfaced. Every month for over 4 years we have had promises it will be sorted "soon" & still the roads are terrible. Morris come up with excuse after excuse about why it's not done,but no action is being taken,despite several residents complaining,they never follow up by the dates they say they will,so we have to chase & still get fobbed off. Once Morris have your money expect a terrible service. Would NOT recommend at all!

MISS · 11 July 2024

★★★★★ 5/5

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Houghton Grange

We are in the process of purchasing at Houghton Grange. The process is going very smoothly and Nicky the Sales Agent is brilliant and goes beyond what we were expecting. I would definitely recommend Shelbourne Estates.

Mrs · 24 April 2024

★★★★★ 5/5

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My wife and myself today visited…Great experience .

My wife and myself today visited Broadacre st. annes and was greeted by a fabulous sales advisor, Lizette, what a pleasure it was to have someone with great knowledge and advice to guide us through this experience.Thanks Lizette, Hope to return soon and purchase a property from you, Anne&Val King.

Mr · 27 May 2023

★★★★★ 5/5

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Julie at Bartle Meadows

Julie at Bartle Meadows has been exceptionally helpful, professional and friendly. Would advise anyone to go here for advice on chosing your next home. Fantastic customer service that we couldn't fault

Katie · 22 July 2024

★★★★★ 5/5

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Rob at Hampton Water is great

Rob at Hampton Water is great! A pleasure to work with and always helpful.

Cerys · 26 March 2025

★★★★★ 5/5

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Sales advisor a delight to deal with

Visited Lathom Grange today and spoke to Lisa the sales advisor.Very approachable, pleasant and knowledgeableLook forward to reserving once we are in a better position after taking Lisa’s advise. Many thanks

Kevin · 19 July 2024