Trusted Agent profile · Hillingdon
★★★★★
125 reviews across 1 platform
910 Uxbridge Road, Hayes, UB4 0RW, Hillingdon, UB4 0RW
Shaw & Co Estates (UK) Ltd's office in Hillingdon, at 910 Uxbridge Road, is rated 4.5 out of 5 across 125 reviews on 1 platform, including 125 Google reviews rated 4.5.
Every review we hold for the Hillingdon office, from every platform, shown as written. First names only.
5/5
GoogleGreat service from the team at Shaw's of London. A special thanks to Talvir who is certainly a powerhouse of energy and very dedicated and Kam who went out of her way to assist.
Thank you for the lovely review and in particular recognising the extra dedication of staff members. We appreciate all feedback and will be sharing this with the team. We wish you all the best and trust you will contact us when and if you require any further assistance.
5/5
GoogleI had the pleasure of working with Vik & Kam to find a property, and I couldn’t be happier with the experience. Their professionalism, patience, and knowledge of the market made the entire process stress-free. Whether it was answering my questions or giving me advice, they were always available and supportive. I highly recommend Vik & Kam for anyone looking to buy or sell a home
Thank you for your kind words. We are pleased that your experience with Shaws of London was pleasant and stress-free. We wish you all the best.
5/5
GoogleWe had a great service from Shaws of London when selling our property in Southall. Kam, Talvir & team were proactive & kept us updated every step of the way leading to a successful completiion in the minimal amount if time. We thoroughly recommend them! Mr V & Mrs C Nagah
Thank you for the positive feedback. Working with you made this speedy and successful completion possible. Thank you for trusting us and we wish you and the family all the best.
1/5
GoogleWhere to begin. Firstly listing a property for sale with tenants in situ without including this any of information on Zoopla or their own website. Offer put in Jan 15th via email regardless seeing as the property met my requirements. Was told that it would take a few weeks to get back to me. Told on the phone today that an offer was accepted above asking. Fair enough. When was Shaw's planning to let me know that my offer was turned down instead of leaving me in a limbo? No updates or nothing from the 15th of Jan. I only found out this information after calling up asking for one. Very disappointed and felt like I was not taken seriously. Will not be using Shaw's services in the future.
I am sorry to hear of your experience. We have tried to contact you but have had no luck speaking to you. An email has been sent which I hope is helpful.
5/5
GoogleFrom day one till our completion I received very grate service the help me lots with sealing my property in 4 weeks the did all great service for me I strongly recommend to all my friends and family special thanks to KAM for all your hard work you did for us much appreciated thanks 🙏 …
Thank you for your review. We are glad our services in selling your property were positive. Thank you for trusting us. We wish you all the best going forward.
5/5
GoogleKam was very helpful all throughout our process of buying a new property. Will definitely recommend shaws of London to further family and friends in the future.
Thank you for your review. It was a pleasure being a part of your journey when buying your new home. Thank you for recommending us to your family and friends. We wish you all the best in your new home.
1/5
GoogleAlthough we received full rent every month but when we carried a inspection we noticed extra matresses stack up in a small bedrooms. When we raised this with the agent and they said they would have a word with the tenants. Months later when we questioned the estate agent they said the tenants need to survive and they maybe renting rooms. We won't happy with the response as this sounded a little fishy as we felt the estate agent was part of all this. We decided to not to renew the contact, and the tenants vacated the premises, it was felt dirty ,fixtures & fittings were broken, alot of damages to the the doors and walls. We obviously didn't return the deposit however this wasn't enough to compensate for the damages. The agent failed to collect 1 extra weeks of deposit when the tenancy contract was renewed. Also, the agent forgot to carry out a thorough inspection every 6months.
Thank you for your review. We are sorry to hear of your experience. We would like to offer a meeting to discuss your concerns and go through the actions that were taken by the agency.
5/5
GoogleThe process is very fast and quick . They have clean properties . I am very satisfied with their service . And specially thanks to RAV . He is very polite and humble .
Thank you for the review. We are very pleased that you had a good experience with the agency. We will inform Rav of your feedback and thanks.
5/5
GoogleRav was amazing all throughout the process - communication was really efficient. Overall a positive experience. Thank you guys.
Thank you for your positive feedback. We are pleased that Rav delivered a service which you are happy with.
5/5
GoogleWe recently moved into a flat in Uxbridge and the viewing agent( Rav) was very helpful and discussing everything to its top point. I can say best explanation and most importantly very friendly personality. Rav well done .
Thank you for your review. We will be sure to pass on your comments to Rav. We are glad that you are pleased with the service you received. We wish you all the best in your new home.
1/5
GoogleI viewed a property and was very interested, so I called immediately after the viewing to ask about the next steps. I was told the manager would get back to me soon regarding reference and next steps as they needed to inform the landlord/client. After hearing nothing, I followed up with an email on an update regarding the process and received a call a few hours after informing me the property had already been let. I was one of the first to enquire and view the property, yet no one followed up with me as promised. Very disappointing experience.
We are sorry hear of your experience. We have taken your comments on board and will get the manager to review and take steps to ensure the service is improved.
5/5
GoogleHuge thank you to Vik Sharma and the entire team at Shaws of London. Our home sale journey came with some twists and turns but Vik was professional and tenacious on our behalf. We have used Shaws of London on previous occasions and will happily continue to do so, in the future.
Thank you for your glowing review. We are pleased that you found our services helpful and that Vik and the team at Shaws of London were able to support you through this journey.
5/5
GoogleI had a great experience with the agent. He was very professional, friendly, and always available to answer my questions. The whole process from viewing the property to signing the contract was handled smoothly and efficiently. I really appreciate his support and would highly recommend their services.💯 …
Thank you for the review. We are pleased that the service you received was professional and friendly and that the agent was able to answer your questions. We wish you all the best.
5/5
GoogleRav was amazing all throughout the process - communication was really efficient. Overall a positive experience. Thank you guys.
Thank you for your review. We are pleased to hear that your experience with our agent Rav was a positive one. We will pass this on to Rav as we believe that it is important for agents to receive feedback.
5/5
GoogleVery good communication with the agents and they are very kind and understanding. Thank you for the service. My family and I have a very good communication with all the staff.
Thank you for your positive review. We are pleased that your experience with the agency and in particular the staff was good. We wish you and the family all the best in your new home.
5/5
GoogleHighly recommend. Great experience I had with Rav, Renu and Kam. Renting process went smoothly. Everyone very helpful and prompt in answering.
So glad to hear that you have a smooth and helpful experience with the team at Shaws of London. We hope you enjoy your new home.
5/5
GoogleI wanted to express my appreciation for the time and effort Rav put into showing me the property his professionalism and thoroughness in answering all my questions made the viewing a pleasant experience. Thank you Rav!
Thank you for your review. We are pleased to read that your experience was pleasant and Rav was able to answer all your questions. We will pass your comments to Rav as we ensure that our agents are recognised for their hard work.
1/5
GoogleWhere do I begin to start this review, we rented a property from them. We wish we never did… Rental agreement was pushed through very quickly, on day of signing the incorrect contract had been printed and needed to be rectified 3 times in a 10 minute meeting- this is where alarms were raised. We asked regarding issues raised at viewing, ie we were told by Vik the Shed was going to be replaced- still hasn’t almost a year later. We were advised at viewing that any concerns we deal with the agency directly, and given an email address which we followed however when an issue arose were met with hostility and aggressiveness from Renu. We previously dealt with Bailey and she was fantastic, but she had since left. Their contract is not worth the paper they are written on, in their contracts talk about noise from other flats - we raised several complaints over our time at the property and was met with there is nothing they can do, we ended up having to get out the police a number of times and raised complaints with the council. It wasn’t until we started looking for another flat that we were told by several different real estate agents they had previously rented out the flat and knew how bad the insulation was between flats and was the reason why only 6month contracts were given as most leave before then and in good faith they couldn’t keep people in their contract. Vik does not follow their own contracts, it is clearly stated in their contract any access to the property is required to give 2 days notice, he tried to breach this on a number of occasions and then would get aggressive in phone calls and whatsapp messages., I had to block him from whatsapp after telling him this was not my method of contact. Again contracts state funds would be returned on day of keys given back, failed to do so, and this is when they told us we had to provide evidence all bills were paid up to date- as requested by the landlord, after going back and forth I requested a copy of their complaints procedure as no where in our contract stated this was the case- again was told by Renu there isn’t one and I can just tell her.. We then called their other branch and given the complaint procedure and who to email. We were at this point told that shaw and co do not manage the property and regarding the deposit to contact the owner, we contact his son as the owner was out of the country, we contacted his son, advised on bills and funds were returned to us in 3 days, after we have been contacting shaw and co for weeks to get this resolved
We have been encouraged by Google to respond to any negative reviews, especially in those cases where the review left does not give the complete picture. It is disappointment and a shame that you felt the need to address the concerns that occurred in this matter. It is Shaw & Co’s company policy to inform ALL tenants prior to moving into a property of the type of service agreement we hold with the Landlord for that property. In your case you were informed by Vik that the type of service agreement agreed with the Landlord was of a ‘rent collection only’ and you were therefore provided with the Landlords contact details to enable you to liaise directly with them with regards to any maintenance issues and deposit issues as Landlords hold deposits for these type of service agreements. Our records clearly show that you were aware of this as you have signed the Deposit Receipt from the Landlord which clearly states that he holds your deposit. You had also been made aware of this on number of occasions. It is also Shaw & Co’s company policy that staff should NOT tolerate any form of abuse from either Landlords and or Tenants. Unfortunately despite Renu and Vik attempting (out of goodwill) to assist you with the issues you had, which should have been taken up directly with the Landlord, due to the tone of the conversations and email correspondence becoming abusive they were by Management to no longer liaise with you. Our staff work hard to provide a good service and are not here to tolerate any form of abuse or bullying behaviour. You were made aware at the time of signing any documents that once notice is given to vacate the property the Agent (Vik) would be allowed to conduct viewings to find new tenants for the property and all appointments would be conducted at a suitable time for you and the Agent. It is Shaw & Co’s company policy to give tenants 24 hour written notice prior to accessing any property and Vik is aware of this. Unfortunately, he experienced great difficulty communicating with you and due to your lack of cooperation he was unable to carry out his job effectively and was only able to conduct a few viewings at the property. We are grateful that the Landlord was understanding of the difficulties Vik was facing in providing him with the service Shaw and Co provides when finding new tenants. Though we have been encouraged by Google to respond to this review it is a shame that businesses themselves cannot rate and or leave reviews on their clients, in our case on Tenants or the Landlord. It is also a shame that negative reviews are read without hearing the complete picture. We therefore thank Google for encouraging us to respond on this occasion. Shaw and Co go over and beyond to provide a good service to ALL clients, be it the Landlord or the Tenant. That being said, we do NOT tolerate our staff being spoken to in a rude, aggressive and racial abusive manner. It is unfortunately that in this case due to the manner and tone of the communication this case could not have been resolved amicably. Shaw and Co wish this tenant all the best in their onward journey.
5/5
GoogleTalvir Gill was absolutely fantastic, provided an amazing service and took great care of us!
Thank you for your feedback which is much appreciated. We are pleased that the service offered was of a high standard.
1/5
GoogleA friend of mine used to live in a property managed by this estate agent, and he told me it was extremely overcrowded. He raised the issue with the agent but nothing was done to improve the situation. He has since moved out, but it's disappointing that the concerns were ignored. I wouldn’t recommend this agency based on what he experienced.
Thank you for bringing this up. We take all our rental agreements seriously and if issues such as overcrowding are raised to our attention we ensure that this is investigated and necessary action taken. Prior to any rental move in the tenants are met and the legal checks are carried out. We take all complaints seriously.
5/5
GoogleVery pleased with the service we received from Shaws of London. Our property was sold within 2 weeks of being on the market. All the staff we met were friendly and professional. Would recommend this Estate Agent.
5/5
GoogleI sold my property with talvir Gill and he provided brilliant service, he was there through the whole processor sale, he kept me update regularly, I'm very please with the service and I will highly recommended talvir Gill and kam dhaliwal at shows of London.
Thank you for the positive review. We are glad to have provided you with a brilliant service. Thank you for trusting us to sell your property.
5/5
GoogleI just have to say how lovely the estate agents are; they truly go above and beyond to ensure that their clients feel supported and understood in every situation. From the very beginning, they made the entire process so much easier and less stressful. I especially want to highlight Renu, who has been an absolute gem throughout my experience. Her unwavering support and guidance have been invaluable. She was always available to answer my questions and provide advice, no matter how big or small the issue was. It's rare to find someone so dedicated to their work, and I genuinely appreciate all her efforts. I can’t emphasize enough how good of an estate agent they really are, and I would highly recommend them to anyone looking for assistance in the property market. Their professionalism and kindness make all the difference!
Hello Sara Thank you for your review. We will surely pass on your comments to Renu who is truly a hardworking member of the team. Wishing you all the best.
5/5
GoogleKam was a dream to work with to sell my property...
Thank you for the review. We will ensure that this is passed on to Kam. All the best in your new home.
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