Trusted Agent profile · Hillingdon

Hunters Hayes reviews in Hillingdon

2.9

★★★★★

738 reviews across 2 platforms

31 Coldharbour Lane, Hayes, UB3 3EB, Hillingdon, UB3 3EB

Hunters's office in Hillingdon, at 31 Coldharbour Lane, is rated 2.9 out of 5 across 738 reviews on two platforms, including 199 Google reviews rated 4.7.

Google logo

4.7 / 5

199

Reviews on Google

This office

Trustpilot logo

539

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Hillingdon office, from every platform, shown as written. First names only.

5/5

Google

Had a great experience with Tommy Anderson at Hayes brunch. reliable and professional agent. I am pleased I contacted him. our house was empty for couple of months being advertised by another state agent and their excuse was our rooms are too small, we had to pay bills for two houses but luckily, I contacted Tommy and he found a good tenant straight away for us even before putting the photos up on the website. I should have write a review sooner but have been busy. Thank you tommy if you read this. :)

Azadeh · 13 November 2018

1/5

Trustpilot

Hot air and horse

My original contract was with Thurman & Rye and was acquisitioned by Hunters part way through, but the staff remained the same. They had two flats to sell, so I offered them 3% if they sold both flats within the standard contract period as an incentive to market the properties. They didn’t market or sell a single flat. They just sat there and hoped for RightMove to create the footfall.Worse still was the brochuring of the properties, they couldn’t spell, got the wrong specs and they couldn’t draw the floor plans properly. Loads of promises and assurances from the start etc, but proved to be a load of hot air and horse.

Lam · 1 November 2018

1/5

Trustpilot

DO NOT USE THIS ESTATE AGENT

DO NOT USE THIS ESTATE AGENT. On the 18.10.2018 I was appointed to see an apartment at 41 Mill West, Sowerby Bridge, HX6 3JH. (I hope the landlord is reading this)We agreed a time of 16:45 but due to traffic my sat nav advised I would be eleven minutes late. I called the office at 16:25 and after a few minutes of waiting for somebody to answer the telephone I was greeted. I advised the lady I was running late by eleven minutes and was told the agent showing me around cannot wait for me because she finishes at 5pm. I asked why would it be booked with only 15 minutes to spare for viewing and the reply I received from a manager at hunters was “you only get five minutes to view the property. The manager I had the displeasure of conversing with was named Nicola Thompson. She is rude, cocky and full of self importance with no regard for customer service or a potential tennents interest or the landlord of the property who contributes to her salary. I feel I had a lucky escape. I hope her superiors read this as well as the landlord who owns the property I was going to view. She needs to enroll in a customer service role and soon, personally I’d fire her but unfortunately this is what happens when you allow the inexperienced and possibly inadequate into a junior management role. I will post on every review site I can because of this women’s attitude with the hope her bosses react and teach her how to behave towards potential and existing customers.

Mark · 18 October 2018

1/5

Trustpilot

I can't complain about these letting agents as I signed an agreement not too so that we could get some of our deposit back...

I can't tell you about my experience with a recent let as the only way I could get our deposit back was to agree not to complain about any aspect of the tenancy or the process of charges negotiation. I can tell you to be very careful about using this letting agent. They issue a notice to quit towards the end of each assured short hold tenancy rather than let the tenancy run-on so that they can raise the rent, knowing you are in situ and charge new fees for the tenancy agreement. Scrutinise your inventory and the check-out report in detail. Do not suggest you have any cause for complaint.

Ian · 2 October 2018

5/5

Trustpilot

Hunters Barkingside

Hunters Barkingside Mark Sherer and his team of staff at Barkingside branch went above and beyond to help sell our house in Clayhall Ilford. I cannot recommend them enough A*

Dale · 1 October 2019

1/5

Trustpilot

We had so many issues

We had so many issues in our rented property and they never came and sorted them due to this we moved out. We had left our house in a very clean state and only the problems we had when we moved in had been left they tried to take our full bond off us and more. They are horrific and I wouldn’t recommend using them and I certainly won’t be ever again.

Molly · 23 April 2021

5/5

Trustpilot

House to let

Friendly, efficient and professional service.

Customer · 5 September 2025

5/5

Google

Tommy and his team were excellent throughout, finding a buyer quickly and communicating with me in a way which took some of the stress away from the process.

Tom · 13 November 2019

5/5

Trustpilot

KIRSTIE KAY

This review is for Kirstie Kay for being very helpful and performing her role to a high degree of excellence.I most note John Adlam (partner) made a simple request extremely difficult to facilitate and an unpleasant experience.

Eli · 23 June 2024

5/5

Trustpilot

Great service

Once again guys 1st class service. Always use these guys. Great price. Always polite. Always on time. And the plus is your car engine is started for you so no cold car to get into. If it’s icy the windscreen is defrosted for you. Thanks again 👍👍

Jayne · 21 November 2023

1/5

Trustpilot

I made enquiries about a house for sale…

I made enquiries about a house for sale in grimsby , and received a basic could not care less email , it did not answer my question, and hastened to add they have no properties in the price range ,I WONDER WHY????very poor customer service , never again with grimsby branch . They could not even find time to put my name on emails. Thats twice in 6 months they have failed .

David · 18 August 2020

5/5

Google

Hunters are by far the best agency in Hayes! Tommy came out do a do a free valuation and valued my property more then expected which i was highly please with. Demi always answered any queries i had and made me feel comfortable throughout the process, i highly recommend Hunters and i am looking forward to working with them in the near future.PositiveResponsiveness, Quality, Professionalism, Value

Eric · 12 November 2021

5/5

Google

Very friendly & Professional team with extensive knowledge in property market. Purchased property through Hunters in Hayes and had really good experience from start to completion.

Navneet · 12 November 2022

Agent replied · 11 November 2024

Superb feedback, our team will be thrilled! Best regards from Hunters Hayes

5/5

Google

Great service from the whole team especially Sofia & Tommy who kept me informed about the prospective tenants & got the property rented out swiftly.

Sujay · 13 November 2019

1/5

Trustpilot

People be alert avoid at all cost like…

People be alert avoid at all cost like covid. Do not deal with the bradford shipley branch previously Bentleys. Dishonest timewasters that just do not care. They lie and cheat to impress for their own gain. Mis advice vendors to sell to buyers who are friends/associates. Dont waste your time and emotions I did. Wish I and vendors had checked the previous reviews would not have wasted time and money.

Uzma · 9 October 2020

5/5

Google

A very efficient and professional service from beginning to end. All enquiries handled promptly whichever member of the team was involved. Highly recommended. Mick Taylor

Mick · 12 November 2022

Agent replied · 11 November 2024

We are delighted you received an efficient and professional service and appreciate you taking the time to leave this wonderful review. Our team are so grateful. Kind regards Hunters Hayes

5/5

Google

I have had a very good experience working with Sofia and Tommy from Hunters. Will definitely use again. I found the service to be excellent!

Jenny · 12 November 2022

Agent replied · 11 November 2024

Amazing feedback and highly appreciated. Kind regards Hunters Hayes

5/5

Google

From valuation to completion, an exceptional service. Thank you

Astraues · 16 January 2024

Agent replied · 11 November 2024

Thank you very much for your great review - our team value your words and experience. Kind regards Hunters Estate Agents

1/5

Trustpilot

Data Breach !

I enquired about a house and have been added illegally to a mailing list. I complained and asked to be removed twice, was told they never added me (though the emails added me 1 day after my 1 ever enquiry to this company) and they have yet to remove me. Companies like this should not be trusted, they are taking your data and will spam you !

Kashif · 8 April 2021

1/5

Trustpilot

Rip off.... merchants

Rip off..... overpriced maintenance costs that do not fix the problem then charge again when the first diagnosed issue is attempted again, the Carlisle branch is incompetent

Richard · 28 September 2024

5/5

Google

Sofia has been brilliant in managing our property. Consistently finding us new tenants without any void period. thank you for all your help.

Priya · 13 November 2019

5/5

Trustpilot

Laura from hunters buntingford has been…

Laura from hunters buntingford has been brilliant in helping us find our new home. Great service, very quick to reply to any questions and very friendly and caring attitude. She took alot of stress out of finding a place to live. I could not recommend her enough!

Andy · 29 July 2023

5/5

Trustpilot

Would highly recommend Hunters Heswall

Would highly recommend Hunters Heswall. Richard is excellent and have been thoroughly impressed throughout the purchasing process.

Caroline · 18 June 2021

5/5

Google

I rented through hunters and I have nothing but good words! Extremely helpful, professional and always there to go the extra yard for you, would highly recommend!PositiveResponsiveness, Quality, Professionalism, Value

Aaron · 12 November 2021

Agent replied · 11 November 2024

Amazing review, thank you kindly!

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Hunters's Google reviews
The Trusted Agent

Is this your office? Claim your page.