Every review we hold for the Hillingdon office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleWould give no stars if this was a possibility. Was hoping to let a properly for my brother and my mum with this agency. When viewing the property, the landlord/agent member that showed my brother around the property was asked whether our dog, who normally lives with me at my house, could stay occasionally when I am away (work/holidays etc). This was agreed and we proceeded. All admin fees were paid, references done and tenancy agreement drawn up. Tenancy states that no pets are allowed at the property unless landlord's prior permission (which will not unreasonably be withheld), queried this with the team at Greenfields Property who claimed to know nothing of what had been discussed previously. They pulled the plug on the move and will not refund us the administration fees. Susan was rude, she was disrespectful and unprofessional. I have never received any such emails from anyone previously. I am awaiting to discuss this further with her director as this was not necessary and can have been avoided at the viewing. A simple no to pets would have sufficed at this stage and we would not have pursued. As per their invoice, admin fees will be refunded if the agent or landlord decides to stop - this is the case and we are now out £300! Disgraceful customer service!
Evelyn · 27 October 2017
★★★★★ 5/5
GoogleWe have been clients of Greenfields for over 15 years. In all that time we have found them to be extremely professional, courteous and knowledgeable. Susan has been particularly helpful and has become more like a friend. She helps us as much as she can and we appreciate all that she has done for us. Due to their personal touch, we have not used another estate agent since.
Kush · 26 December 2021
★★★★★ 5/5
GoogleWe have been clients of Greenfields for over 15 years. In all that time we have found them to be extremely professional, courteous and knowledgeable. Susan has been particularly helpful and has become more like a friend. She helps us as much as she can and we appreciate all that she has done for us. Due to their personal touch, we have not used another estate agent since.
Slo · 26 October 2021
★★★★★ 5/5
GoogleSusan has been of great help with the renting process! She is constantly in charge and provides detailed information on all requirements. She also facilitates proactive referencing. I am so glad to have worked with Greenfields and with Susan.
Shirley · 17 April 2024
★★★★★ 5/5
GoogleThe service at Greenfields is excellent and staff are very helpful, especially Susan who went above and beyond to help. I would recommend Greenfields without hesitation as the service is first class. Staff are always kind and professional.
Margerate · 17 April 2024
★★★★★ 5/5
GoogleGreat experience. Great team. I recommend Greenfields Estate Agent, especially Susan who was so helpful, efficient and professional at all times. Keeping me up to date on various issues I was encountering. I would definitely recommend them and use them in the future if needed.
Adriana · 26 October 2023
★★★★★ 1/5
GoogleGreenfields used to be helpful. In my opinion they are no longer dependable for tenants or landlords.
Robert · 26 July 2025
Agent replied · 22 November 2025
Dear Robert,
We have no record of any complaints made by you as a tenant or landlord client of ours, therefore we are at a loss as to your review of our business. We would appreciate some more information about any issues you may have so that we may assist you. We at Greenfields pride ourselves on providing an exceptional service to of our clients including landlords, tenants, buyers and sellers. Please contact us at info@greenfieldsproperty.co.uk and we would be delighted to help you further.
Kind Regards
Greenfields
★★★★★ 5/5
GoogleBest Rental services I have ever seen throughout my period in london.
Quick replies.
Alwayas happy to help.
They try thier best to provide the best service.
Shoutout to Susan who has helped throughout the whole process.
NILESHKUMAR · 26 October 2023
★★★★★ 1/5
TrustpilotWhen I first met the manager of the…
When I first met the manager of the Ruislip branch back on January 10 and after he had explained everything I needed to know about the sale of my house I had high hopes that he would be able to sell my property without any problems and very quickly. I signed the contract on the 11th January which expires 12 weeks later i.e., 5th April 2022.
Mrs · 9 March 2022
Agent replied · 23 July 2025
Thankyou for your review. Whilst we appreciate your comments, I feel I must set the record strait and provide some context to your comments.
You are correct I did visit your house on 10/01/2022 to discuss the sale of it and provide you with a valuation. I advised you the valuation of your house will be around £850,000. You disagreed with my professional opinion and were convinced your house was worth £100,000 more and you would not accept any offer less than £950,000. I repeatedly advised you against overvaluing your house and we finally agreed to list your house for £925,000. This is £75,000 more that the current market value as at 10/01/2022.
You are correct we did not have any viewers, this is because no one was interested in viewing your house as it was incorrectly priced. This was not our valuation or our fault.
Following my recommendation we reduced the price to a more realistic value of £865,000 on 31/01/2022 following on from this we arranged several viewing and delivered three offers the highest being £855,000.
With regard to your claims about children attending the viewing, unfortunately, save for asking the viewer to attend without children, which is what we did, we cannot control what happens when they arrive for their viewing. Please remember these were viewing not accompanied by our staff.
With regard to the offers you received, yes one offer was low and we declined this as per your instruction. This is normal in the course of selling your house. We negotiated an increased offer however this was also rejected. This was not a cash offer and you would have received in writing a notification of the offer clearly marked, financing by mortgage.
Subsequently we received an offer of £855,000 which we waited for you to reply to either accept or decline we did not hear back from you. It’s a shame because this would have been an excellent result if you accepted the offer, you would have paid less in fees and got a higher price form the sale than any other local Agent would have got you.
You are correct in saying you signed our Agency Agreement on 11/01/2022, the term of which is 12 weeks. The end date of the Agency Agreement was 05/04/2022.
As you are aware we do not charge a fee until we have introduced a buyer who progresses to purchase the house form you. You were not charged a single penny for all the work we did, which was considerable.
All we ask in return is for you to give us sole agency for 12 weeks, which is what you did when you entered into our agency agreement. This was clearly explained to you on my initial visit and you were happy to go ahead.
★★★★★ 5/5
GoogleThank you to Susan for helping us with our rented property. She made the process simple and kept in constant communication with us, would highly recommend Greenfields property!
Lara · 26 October 2023
★★★★★ 5/5
GoogleGreat and prompt service. Susan is extremely helpful and always goes an extra mile to make sure issues a expeditiously resolved.
I would highly recommend them.
Ali · 26 October 2023
★★★★★ 5/5
GoogleGreat service and communication. Sold our house within a few days
Oli · 3 April 2025
Agent replied · 24 April 2025
Dear Oli,
Thank you for your kind words. It was a pleasure working with you and we wish you all the best for the future.
Greenfields
★★★★★ 5/5
GoogleIt’s been a pleasure to rent from you! Excellent customer service and support.
Mrs Susan is so helpful and professional, just good words for you.
Elena · 26 October 2023
★★★★★ 5/5
GoogleHad a lovely experience dealing with Greenfields, particularly Susan who went above and beyond to help me and was just a pleasure to deal with in general. I would highly recommend using Greenfields and will absolutely use again in the futurePositiveResponsiveness, Quality, Professionalism, Value
Ricky · 26 October 2021
★★★★★ 5/5
GoogleI would highly recommend Greenfields to anyone looking to rent out their property as they are very professional. Their rental rates are very reasonable. They have a good team of people working there. They get repairs done promptly and also to a good standard. They send on monthly Statements which I never got from any other Estate agents. It is good to know that your property is in good hands with them.
Alice · 26 October 2023
★★★★★ 5/5
GoogleI just wanna say thank you to Susan, very helpful and nice lady.
Ana · 9 June 2024
★★★★★ 1/5
GooglePATHETIC! Don’t do what their contracted to do, even where its a legal requirement!!! ‘Forget’ to turn up too appointments. Wishywashey replies when chased for clarity. No-one ever apologises and they’re like this al the time. Total time wasters!
Mann · 26 October 2023
Agent replied · 25 October 2024
Dear Mann R,
Thank you for your comments, we try and ensure all our customers are satisfied with our service. We are therefore disappointed with your comments and would like to resolve the matter to ensure you are happy.
Please contact us by phone or email so we can resolve any issues you may have faced.
★★★★★ 5/5
GoogleVery helpful and quick with processing our applications. Overall Lovely experience with staff, especially Susan who was very kind to us.
Sibel · 26 October 2023
★★★★★ 5/5
GoogleA+ service great friendly staff
Susan was great and very helpful and an overall excellent service would highly recommend
Lee · 26 October 2023
★★★★★ 1/5
GoogleI rang this place last Saturday to book a viewing for today. A lady answered the phone who had loud music blaring in the background and also put me on the speaker phone so it was difficult to hear her, anyway she booked a viewing for me for today at 3.30pm. Following our booking the lady emailed me confirming the time and date of 8th June at 3.30 Pm of the viewing and then also called me back confirming the date and time again because for some reason she got confused. So this afternoon I got to the property around 3.20 pm in sizzling heat, 6 months pregnant on public transport. I waited for a few minutes and then decided to call her. She again answered with blaring music in the background and told me “oh sorry I waited for you at 3 pm at the property and now I’m with another client” I thought to myself how could I have made such a mistake to miss the viewing so whilst she was still on the phone I quickly checked her email that she had sent to me confirming the viewing on my phone which again confirmed the time of 3.30 pm. I told her that you confirmed via email the time of 3.30 but she went on to say “sorry I can’t do it today but I can book for tomorrow” I was too tired and unhappy to arrange anything and just ended the call. Later I got an email from her saying “ We will happily show you tomorrow at 2pm. The agent was already at another viewing and it showed 3.15pm in our diary but the system has been making errors so apologies if that was the case” it absolutely blows my mind how unorganised and chaotic this lady sounded in her emails and on the phone..And also if your system showed 3.15 pm, you couldn’t have waited 5 minutes for me?? I believe the lady’s name is Susan and she needs to understand that first of all people have full time jobs and can’t just reschedule things at the last minute and also please learn to time manage your appointments efficiently. They’ve obviously lost a potential tenant and I’m glad that I won’t have to deal with this estate agent because if this is how it is then imagine how they can be when it comes to dealing with issues related to the house you’re renting from them. Horrible!NegativeQuality, Professionalism
Sana · 26 October 2021
★★★★★ 5/5
GoogleExcellent service from the team at Greenfields. We were always kept well informed. The search for the perfect property can be a daunting experience. However, with Greenfields help it was very thorough and yet enjoyable. They are very forthcoming and approachable with great honest advice which is lacking with other estate agents in my experience.
In the end we found what we were looking for and are very happy with the services they provided. The have great choice of properties available and important contacts for services like solicitors, cleaners, movers, etc to ease with the moving in/out experience.
Give them a call and see what they can do for you. Tell them I said Hi too.PositiveResponsiveness, Quality, Professionalism, Value
Nestor · 26 October 2021
★★★★★ 5/5
GoogleI have been using Greenfields Estate Agent for many years to find suitable tenants for my apartment.
The person I deal with is Susan Sweet. She is an experienced and knowledgeable person who researches information on tenants and collects references before they move in. She is easy to talk with and deals with queries in a professional and efficient manner, making recommendations where necessary. She has always selected suitable
tenants for me and I'm very grateful for her understanding and support
in this matter.
I would rate her 5*
Catherine · 26 October 2021
★★★★★ 5/5
GoogleGreenfields let and manage my rental properties. They work hard to ensure that I have always had quality tenants, properly vetted and referenced. They are always professional and polite and deal with any issues promptly and efficiently. They are very competitively priced. I would highly recommend them and their service.
Dee · 17 April 2024
★★★★★ 5/5
GoogleI am very happy with Greenfields agents. Very professional and prompt in replying.
Susan is very supportive and helped my sales transaction smooth . Highly recommended!!PositiveProfessionalism, Value
Payal · 26 October 2021
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
