Richard James Estate Agents Swindon reviews

★★★★★ 1/5

Google

Very disappointing experience Unfortunately, our experience with Richard James Highworth has been extremely disappointing. From the outset, we were clear that we were chain-free buyers with young children and specific completion timescales. We were repeatedly assured that the sellers were prepared to break the chain if necessary, and this was also confirmed in writing. During the process, communication became increasingly slow and difficult, particularly when completion dates were discussed. Calls were not returned, important information was not communicated promptly, and we ultimately felt pressured to accommodate changes to the sellers’ plans that were inconsistent with what had originally been presented to us. What was most disappointing was the complete lack of empathy towards our family circumstances. We were effectively told to adjust our plans around the sellers, and during one conversation we were told, in no uncertain terms, that the agent’s priority was the sellers because “that’s where they get their commission from.” Our formal complaint was also not meaningfully addressed for around a month despite being raised with senior management. Buying a home is stressful enough without feeling misled, ignored or treated as though your circumstances do not matter. We expected honesty, professionalism and basic respect throughout.

Sinziana · 30 August 2026

★★★★★ 5/5

Google

Charlie leads a brilliant team here. Laura Woolley dealt with my purchase, for both myself and the seller, and Chloe was incredibly helpful, even getting me in for a last-minute visit to show the family the place once the sale had been agreed. They made my first home-buying experience a genuine pleasure. Laura helped me navigate some of the complexities of being a first-time buyer and offered support every step of the way. When my solicitor wasn't always the best communicator, Laura stepped in to bridge that gap, which I was incredibly grateful for. This is a truly professional service that goes above and beyond, Chloe even brought out a 12v car compressor from her husband when I needed to sort out my moving van! I would highly recommend them.

Richard · 17 July 2026

★★★★★ 5/5

Google

As a first-time buyer, I was nervous about the whole process, but Charlotte made everything so much easier. She was patient, answered all my endless questions. Charlotte guided me through every step with absolute professionalism & efficiency. Charlotte & Charlie kept me updated constantly and really went above and beyond to make my first property purchase a smooth and exciting experience. I highly recommend the whole team!

Marco · 22 August 2026

★★★★★ 5/5

Google

We can’t thank the team enough for their support throughout the purchase of our bungalow. From start to finish, Charlotte, Laura, Charlie and Chloe were absolutely fabulous. Especially Laura who is a credit to Richard James. Although the sale proved to be quite hard work at times, they remained positive, proactive and incredibly supportive the whole way through. Nothing ever felt like too much trouble, and they kept us informed and reassured at every stage. Their professionalism, dedication and friendly approach really made a difference during what could have been a very stressful time. We always felt in safe hands. We would highly recommend them to anyone looking to buy or sell a property. Thank you again for everything. Maddy & Brian

Madeleine · 16 May 2026

★★★★★ 5/5

Google

Everyone in the highworth team that we spoke to were helpful and proactive. Laura who managed our sale and Chloe who helped us with our second viewing, were both brilliant. They were efficient, proactive and communicated well throughout the whole process. They were also incredibly friendly and went above and beyond by getting my daughter a gift for her to find on moving in day - she loves it! Thank you so much Laura, Chloe and the highworth team!

Rose · 16 April 2026

★★★★★ 5/5

Google

Moving home in 2025/26, seemed so much more stressful than the last time I did it. Richard James have managed to really help relieve some of this stress they are all professional knowledgeable and nice to deal with. They provided very good referrals for both survey and removal firms. I bought through Richard James but did not sell through them, which was a big mistake on my part. If you’re unsure or they all “seem the same” once you get into the process Richard James excel in comparison. So thank you Daisy , Molly, Alex and especially Jo for all your help .

Louise · 24 February 2026

★★★★★ 5/5

Google

We had a very positive experience with Richard James’ West Swindon office. We were first introduced to the Team by Luke Boles. He was extremely proactive in assisting with our sale and purchase. His interpersonal skills are second to none and we found Luke to be professional and knowledgeable. We were particularly impressed by his outstanding level of client care. We also had a very positive experience with Lucy, Luke H, Emma and Ryan too. They were polite, friendly, knowledgable and excellent in setting up viewings. Lucy and Luke - thank you for the video of the house 🏡 and for taking the time to include the star of the show 🐇! Finally, once we had a buyer in place and an offer accepted on a property, Georgia helped to progress things along smoothly to completion. Georgia was also professional and demonstrated a practical approach to moving things forward. Thanks to all of you for helping with the sale and purchase. I have already recommended you to many of our friends. 🥰

Victoria · 12 February 2026

★★★★★ 5/5

Google

A big thank you to Jo and Daisy and the team at Richard James for selling the bungalow in R Wootton Basset in December 2025 for me. We chose Richard James as they are a local firm and have an extensive knowledge of the town. I was away overseas for a period and Jo kindly kept an eye on the house for me to check there were no issues during my absense.

Julia · 24 February 2026

★★★★★ 5/5

Google

Richard James Estate Agents were a joy. A special mention to Luke Boles, the sales negotiator, who made the whole process feel completely seamless. He was friendly, easy to get along with, and always approachable, but still handled everything in a professional way. Communication was clear throughout and nothing ever felt like too much trouble. I’d happily recommend Richard James to anyone looking for a smooth, well-managed experience.

Jenny · 12 February 2026

★★★★★ 5/5

Google

We viewed some properties with Charlie today. Charlie was very pleasant. She was open, honest, friendly and was very well informed of all the properties we viewed. We also met Charlotte in the office who arranged a viewing last minute for us. She too, was friendly and professional. Both are a credit to Richard James Estate Agents, thank you.

Lisa · 16 April 2026

★★★★★ 5/5

Google

I can't recommend Charlie at Richard James Estate Agents enough! From the moment we met, Charlie was professional, knowledgeable, and incredibly supportive throughout the entire process of valuing and selling our home. She took the time to really understand our needs and provided an accurate valuation that we were confident in. Not only did she keep us informed at every step, but she also worked tirelessly to ensure the sale went smoothly. Her communication skills were top-notch, and she always went above and beyond to make sure we felt comfortable and informed. Thanks to Charlie's expertise and dedication, our home sold quickly and at a great price. If you're looking for someone who will truly go the extra mile, Charlie is the person to turn to. The best job in the world, without a doubt!

Mohammed · 6 October 2025

★★★★★ 5/5

Google

We purchased our new home via Richard James and from the very beginning we recieved a fantastic service. Charlie and Joe were very helpful in finding us a property that suited our needs and budget and communicated very well between us and the sellers. We used a well known chain estate agents (out of area) for our home sale and had it not been for Richard James in particular Laura for her constant progress updates and check ins we would not have had such a good process. Laura was fundamental in helping relieve the stress of the move, she is just fantastic at what she does! It’s down to Richard James that our sale managed to go ahead after 8 long months of delays. I cannot recommend Richard James enough, they go above and beyond to help in anyway they can and you feel they truly care. If you are looking for an estate agent that you can trust with great communication look no further. We would only use Richard James in future!

Sophie · 6 October 2025

★★★★★ 5/5

Google

Viewed a property yesterday with Chloe and we were super impressed with her professionalism & dedication to meet us. Floods, road closures, a jog to the property, instead of postponing she was determined to get there! Whilst the property didn't fit our requirements, I'd definitely have no issue dealing with RJ again. Many thanks Chloe!

Jo · 6 March 2026

★★★★★ 5/5

Google

A massive thank you to the wonderfully professional team at Richard James in Shaw. I have been very impressed with how the team have kept me up to date daily with progress. Special thanks to Luke Boles, Luke Humphries, Barrie and Lucy. I have used these agents before and would recommend them to everyone.

Geri · 12 March 2026

★★★★★ 5/5

Google

Very good communications to view a house we are interested in , prompt, informative , professional and friendly viewing even helping to entertain our little grand daughter whilst we looked around ! Thank you Chloe and Charlotte .

Charlayne · 3 July 2026

★★★★★ 5/5

Google

Where do I begin to thank this group of people. Words can't describe how exceptional they were from start to finish. Without them, the insanity that house buying can bring would have finished me off. So I want to extend a huge thanks to Jo, Alex and the team for all they have done. I can honestly not thank them enough for getting me through it and to completion. I would highly recommend this firm.

Dance · 27 May 2026

★★★★★ 5/5

Google

10/10 for service, communication, professionalism and competence. From the word go, even before the pictures were taken and the property being advertised online, Daisy, Alex, Luke and the team had potential clients walking through the door and getting offers on the table. The team at Bassett are so switched on and super proactive in finding clients, both my properties were sold within a few days. They understand the value of the property, are totally upfront, no nonsense, but kind and polite with it. Absolutely will be using them again, and have been singing thier praises to anyone who will listen! Thanks again guys 👍

R · 24 June 2025

★★★★★ 5/5

Google

We recently bought a property through Richard James Estate Agents in Royal Wootton Bassett, and the experience was fantastic from start to finish. Daisy was brilliant, really knowledgeable and always happy to help. She made the whole process feel a lot less stressful, which we really appreciated! Laura, our Sales Progressor, was also amazing. She kept us updated every step of the way and was always on hand to answer any questions, no matter how small. The whole team was friendly, professional, and genuinely cared about making things as smooth as possible for us. We’d definitely recommend them to anyone looking to buy or sell in the area!

Javan · 24 June 2025

★★★★★ 5/5

Google

Charlotte was absolutely wonderful to deal with. Although the deal didn’t quite work out as we’d hoped, her service was exceptional from start to finish, truly five-star. Communication was consistent, clear, and highly professional throughout. A big thank you to Charlotte for being an absolute delight to work with. I’d be more than happy to work with her again in the future.

Josh · 6 December 2025

★★★★★ 5/5

Google

Laura and Dominic at Richard James Highworth were great throughout the whole process. Always very responsive, kept me updated at every stage and made what can be a stressful experience feel much more manageable. Couldn’t recommend them enough. Thank you both!

Iryna · 29 May 2026

★★★★★ 5/5

Google

Alex was very friendly and helpful on our first viewing, as was Daisy for our second. The house was advertised with two estate agents, but we chose to buy it through Richard James as I noticed they had a sales progressor, and I am so glad we did. Jo has been amazing. We had some stressful times due to things lower down in the chain and I am sure I drove her crazy at times, but Jo was always ready to listen to my rants and help and support me when things got tough. Thanks so much Jo, you really helped me stay sane.

Imelda · 24 March 2026

★★★★★ 5/5

Google

Richard James have been great with our first time move. All the agents at Richard James in highworth are very friendly. they kept us up to date with all the process for our first time home. especially Laura Woolley she was very helpful and keeping us updated with the full process and if we had any questions was able to help and get the answers.

CyberSoulRich13 · 23 October 2025

★★★★★ 5/5

Google

I received excellent customer service from Richard James, making the whole process of acquiring a property worry free. Jo Costin was there at each step to help the process to go slickly, and when I got stuck on the insurances she stepped in with an excellent recommendation.

Kim · 24 March 2026

★★★★★ 5/5

Google

So far very happy with Richard James. A big thank you to Jack for whom there was no trouble showing us a couple of properties over the weekend and answering to all our questions. Professional and there for you when you need.

Muresan · 12 April 2026