Legal and General Homes Cotswolds Highworth reviews

★★★★★ 1/5

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Tenant of a legal & general affordable…

Tenant of a legal & general affordable home. Managed by pinnacle, who don’t exist until they want rent or there’s a complaint somewhere. No repair team, no emergency repair team. Had ongoing rat issue since February, caved in sewer with drainage issues still not solved. This week water coming through 2 ceilings, no one to contact and help you. Moving to this property has caused us nothing but misery, money and stress. Biggest mistake we ever made.

Clare · 11 June 2024

★★★★★ 5/5

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Buying our new home consisted in…

Buying our new home consisted in filling out a lot of forms, the team led us through the procedure very carefully and considerately. Abbie was our go to person and was so professional as were the rest of the team and always with a welcoming smile.

Janet · 12 February 2023

★★★★★ 2/5

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Very poor after sales service

Purchased a property at Cross Tree Park, Shrivenham. Sales team are fantastic however after we moved in and handed over to their so called customer care team the problems begin. Appalling customer care, they challenge the majority of issues and try and blame the customer for substandard products used when building. Emails received from customer care have been extremely rude and they treat their customers with nothing but contempt and disrespect. I requested to speak to a senior manager to make a formal complaint, and what a surprise have heard nothing back, not even an email.

Mr · 7 February 2024

★★★★★ 1/5

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Barclays instructed Legal & General to…

Barclays instructed Legal & General to carry out the property valuation. L&G contacted my agent on 27th May and scheduled the appointment for 5th June, already a considerable delay. Since then, despite it now being 13th June, we are still waiting for the valuation report. Legal & General has failed to meet the standard 5-day SLA, and even after multiple chases by Barclays and ourselves calling daily, there has been no update or meaningful response. The complete lack of communication and accountability has made this one of the worst and most frustrating experiences I've encountered in a property process.For an organisation of your size and reputation, this level of service is extremely disappointing. I urge you to review this case and take internal action to improve your process, responsiveness, and transparency going forward.

Kavita · 13 June 2025

★★★★★ 5/5

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A very professional team of sales…

A very professional team of sales personnel. Nikki was very helpful and accommodating. Nothing was too much trouble for her and we were listened too carefully. A pleasant experience for me and my wife.

Mark · 16 December 2023

★★★★★ 1/5

Google

The Part exchange process is nothing like cala describe it is a Stressful and unpleasant experience more than the usual buying and selling process. Told many things that weren't true through the whole process. And moving in to a new build isnt any less stressful then buying an old house. The Floors, windows and doors were filthy. Long list of snags. Gardens have drainage problems. Back garden like a pond. Have no patience left with this company avoid. Cala phase 2

Chris · 20 March 2025

★★★★★ 5/5

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Professional and Warm

We first met Joanne and Michelle in early 2023 when we decided to walk in with no pre-appointment. They hosted us in any case and spent time giving us access to showroom and explaining the plots and home specifications. Our latest experience (11 June 2023) was when we went down to discuss/reserve our desired plot with Joanne Gigg. Similar to our previous 2 visits to the development, Jo was warm, friendly, professional and helpful. Our discussions were easy-going and you don't feel any 'airs'. We have been to see many developments in the last 4 years and we never came across sales representatives as pleasant as the team here at Bucklers Ride. A mention also to Abby Malton, whom we spoke on the phone twice but never met in person. She was also very patient throughout and helpful during the reservation process (18 June 2023). 5 Stars Service.

Gary · 23 June 2023

★★★★★ 2/5

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Lovely houses poor after sales…

Lovely houses and very good sales process but that’s where it stops. 5 months in and I’m still trying to get some of the original snagging items fixed and customer care for new faults appears to be non existent, we’re supposed to be contacted with 4days of reporting a fault, 3weeks and several phone calls later still nothing! Majority of items are damage which could have been avoided if they’d taken a little more care when building the property or checked it thoroughly before completion.

Chris · 1 May 2023

★★★★★ 1/5

Trustpilot

Service worse than Ryanair...

Can't remember such poor service from a company - they take months to respond to any query and you effectively can't phone - would you sit on hold for more than 45 minutes? People shouldn't need 6 months of savings to cover them until L&G get off their backside to pay a pension you're owed.

Definitive · 20 October 2025

★★★★★ 5/5

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First class service!

The customer service from viewing to purchase has been nothing short of exceptional from all of the team at Nobel Park! In particular I had regular contact with Lily and Nikki who are extremely professional and friendly. I am 2 days into owning the property with only a small handful of minor snags. I'm very pleased with the service and product to this point!

SCOTT · 25 February 2024

★★★★★ 5/5

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Excellent and friendly service

Excellent and friendly service. Special thanks to Nikki. Professionally explained and is in touch and well communicated.

Navdeep_Sungha · 2 February 2024

★★★★★ 1/5

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Absolutely no customer service

Absolutely no customer service. Moved in 6 months ago. The lead flashing on the dormer window has a gap which means that every time it's even slightly windy the draught gets in behind the tiles and rattles them loudly so it's impossible to sleep. I have sent countless emails and phone calls to try and get it sorted but never get a reply, just told it will be sorted and someone will get back to me, which they never do. L&H find it acceptable that even though I am paying rent on a 3 bed house, one of the bedrooms cannot be used to sleep in for approx a third of the time so we end up having to sleep on the sofa. The developer never answers my calls either. They initially sent contractors out but they said there was no problem despite me sending audio files of the noise. The gutter contractors said the tiles were loose but the roofers apparently wont come back saying its not their problem. L&G need to sort this out. I've had enough of sleeping on the sofa so am seeking legal advice.Its not acceptable that 6 months after moving into a property one of the bedrooms is unusable for sleeping in. I asked if they weren't going to fix the problem, I could get a local roofer to replace the flashing or fix it down but was told I couldnt do that. So what am I supposed to do?

Emma · 4 September 2022

★★★★★ 2/5

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Finchwood park a mess

Finchwood park a mess, dug up roads and pavements not finished, always have drainage and sewage lorries around unblocking drains and also currently have a burst drain leaking a lot of water which has been left for 2 days, dead trees and turf and weeds everywhere especially round the flats. We pay maintenance every month to up keep the grounds all I’ve seen is the lawn cut but no weeding or watering of the plants have been done and looks a mess. Started phase 2 haven’t even finished phase 1. Roads still need to be finished and street lights installed so some areas at night are pitch black. They make the front of the site all nice where the office is making sure the grass and plants are watered and looking perfect for people viewing properties but for the residents it’s a mess. Also the smell of weed every night when your sitting in your garden on a nice evening isn’t ideal and nothing is done about it. Lots of people buying and using drugs round here. Please look around before you buy and it would be nice to see some improvement of the site as people pay a lot for these homes.

BH · 23 August 2022

★★★★★ 5/5

Trustpilot

Great customer service

We have recently reserved a new home at a L&G development and the experience so far has been very good. The sales team has been very helpful and supportive explaining everything we needed to know and answering all our questions. The follow up communication has been really good, keeping us up to date and helping with all aspects of the purchase. The team are a real pleasure to deal with and are always genuinely happy to see and help you which makes the whole process so much enjoyable.

Chris · 13 August 2022

★★★★★ 5/5

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Having lived in rented property for the…

Having lived in rented property for the past 18 years I was very excited about the prospect of owning my own home, but also apprehensive about this major decision. Having lived in other peoples properties for so long I decided on a new build and discovered the L&G development just 15 minutes away. The ladies on the site were very informative, helpful and honest. At no time did I feel under any pressure. A big attraction was that everything I needed was included and of a very high standard. Having decided on the property I wanted, the big question was could I be patient until it is going to be ready. The answer is of course YES.

Joseph_Rogers · 8 August 2022

★★★★★ 1/5

Trustpilot

Bad Customer Service/After Care

Been waiting for soft close hinges since February 2022 as it’s annoying the doors slamming when kids in bed waking them. After 4 months they sent one part but not the other part even though an after care person seen the issue. Constantly being ignored, promises of part coming and all the time the 12 month warrant will expire! Pleasant staff to talk to but when it comes to action nothing happens! If I could give a minus star I would. Customer service is zero and even reporting issues via the portal the jobs just sit there and you have to chase the works. Garfield DW Homes Wigston Meadows

Garfield · 6 August 2022

★★★★★ 5/5

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Brilliant sales team at Cross Tree’s…

Brilliant sales team at Cross Tree’s Park Shrivenham! It has been an absolute pleasure in dealing with Lorraine, Mo & Tony at Crosstree’s Park Shrivenham. Outstanding customer service from day 1, they have made our purchase journey so easy and stress free from reservation to completion with brilliant response times on emails and via phone. They can never do enough to help - a real credit to L&G!

Rebecca · 12 August 2023

★★★★★ 2/5

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Not as expected

As stated in other reviews, very poor once L&G have the money tied up.Living on a developing site has expected downsides but when a phase it supposedly completed, you shouldn't have to live with the daily downsides.Pathways blocked off with raised iron works or incompleted. Swamp areas filled with litter, not dealt with. Areas that are unsafe for the many young children living on the development.Ends up being a sickener, driving past a perfectly maintained showhome/office on the way to your neglected development on a daily basis.

C · 30 April 2022

★★★★★ 1/5

Trustpilot

Finchwood Park

Terrible to put it simply. It's been a very tiring experience explaining multiple issues, they come out and see the issue....then it never gets dealt with. Someone new comes out to see it again (while you the homeowner has to take time off work etc), then you get promises it will get dealt with. We have a swamp garden a simple french drain would fix. (they have been out 6 times now to "take notes"). It's a complete waste of time. The only positive is at least the toilets flush properly.

Paul · 30 April 2022

★★★★★ 1/5

Trustpilot

Absolutely poor costumer care from the…

Absolutely poor costumer care from the company towards tenants. I am not sure if different for buyers but we have been facing worst costumer care from their side along with Stonewater. We are dealing with mould for 6 months now because of a scale filter installed and the peoblems has not been solved in ghis past 6 months and this have caused asthma to our children, even tough they been told they just don’t care, don’t answer emails or phone calls.

Andrada · 1 April 2022

★★★★★ 5/5

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Jonathan C was brilliant

Jonathan C was brilliant, he was super efficient at getting back to me with the surveys report, and explained all the points in detail and broke them down for me so I understood

Tom · 21 December 2025

★★★★★ 1/5

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Very bad experience with L&G

Very bad experience with L&G . I bought a commercial property from them no one to contact I have left review on google and owner reply to send more details about the property and I did it’s been five days now no response from owner. Very bad service after promising but still no response. Shame

Amargeet · 18 October 2023

★★★★★ 5/5

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Lorraine and the team at Cross Trees…

Lorraine and the team at Cross Trees Park are fantastic!

Teresa · 17 July 2023

★★★★★ 5/5

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We have now happy to be buying a new…

We have now happy to be buying a new house, the service we got from Katie was fantastic

Mark · 1 October 2022