Legal and General Homes Cotswolds Highworth reviews

★★★★★ 1/5

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RUN away

⭐ 1/5, Legal & General income protection: protection you may discover is worthless when you actually need it My experience with Legal & General has destroyed my confidence in its income-protection products. When I became seriously ill and needed the cover I had relied upon, L&G ultimately terminated my claim. I submitted evidence, followed the required processes and raised detailed questions about the basis of its decision. Yet L&G has now declared the matter “closed” and expressly stated that it will not respond further, even though I remain firmly of the view that important points have not been properly answered. I am not concealing the fact that the Financial Ombudsman Service did not uphold my complaint. However, that does not change my personal experience of L&G’s conduct or make its handling of the matter feel fair, transparent or acceptable. An Ombudsman outcome should not prevent customers from describing honestly how an insurer treated them. I have a professional background in audit, legal and regulatory compliance. I understand the importance of evidence, policies, procedures and accurate disclosure. I approached this claim carefully and methodically. What shocked me was how exposed a customer can become when an insurer decides to challenge or terminate a claim, and how difficult it can be to obtain complete, direct answers once the insurer has settled upon its position. Income protection is purchased for the moment when illness has already left someone physically, emotionally and financially vulnerable. That is precisely when an insurer’s integrity, transparency and willingness to engage matter most. In my case, I felt I encountered defensiveness, finality and refusal to engage meaningfully, not the protection and reassurance I believed I had purchased. My warning to potential customers is simple: do not judge this type of policy by its marketing, its monthly premium or the reputation of the brand. Examine the exclusions, disclosure requirements, medical-wording provisions and termination clauses in forensic detail. Ask yourself what resources you would have to challenge the insurer if it stopped paying when you were seriously unwell. My warning to existing policyholders is even more urgent: retain every application, adviser communication, medical record, telephone recording, policy document and piece of correspondence. Check now that L&G’s records accurately reflect everything disclosed when the policy was taken out. Do not assume that paying premiums means the insurer will interpret matters in your favour when a substantial claim arises. Based on my experience, I could never recommend Legal & General income protection to a friend, colleague or family member. The real test of an insurer is not how professionally it sells a policy, it is how it behaves when the customer becomes ill and the insurer is required to honour the protection that customer believed they had bought. For me, when that test came, L&G failed completely. I paid for peace of mind and was left fighting the very company that was supposed to protect me.

Abbey · 4 September 2026

★★★★★ 5/5

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Customer Care Service with an Emphasis on Care

Moving home is never an easy prospect; which is why, when we chose our new-build at the end of 2022, we were so pleased we chose a new home from Legal and General and their associated construction company Cala Homes. Obviously, with any move, it would be expected that odd issues will crop up from time to time that will need to be resolved. That is where L&G/Cala’s Customer Care Team come into their own and make a real difference. When we have any issues, we deal with the Cotswolds Division of the Customer Care Service and have always found them helpful, polite and responsive to our requests for help They’ve, so far, taken our requests very seriously and have been proactive in resolving them. Recently, we have raised an issue relating to the maintenance of public areas and they have, immediately, arranged to visit and inspect the area to assess what needs to be done. Myself and my neighbours are grateful for their speedy intervention in this matter. Thank you Sheree and Abby for taking this on. In summary, a good team that provide very good all round customer service.

Ross · 17 October 2024

★★★★★ 5/5

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Fabulous Customer Service Team

We purchased a 4 bed Gidea from L&G at Cross Trees Park in December 2022. We are extremely pleased with our house, what makes our experience even better is the excellent aftercare from the Customer Services Team, Abby and Simon. Abby is so efficient organising contractors to fix any snagging issues, always addressing things quickly and efficiently. Simon has been absolutely superb, he has attended the property to address issues and he is always on time, professional and super tidy, both Abby and Simon are a credit to the L&G team.

Jo · 14 October 2024

★★★★★ 1/5

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DONT EVER PURCHASE A SHARED OWNERSHIP…

DONT EVER PURCHASE A SHARED OWNERSHIP PROPERTY WITH LEGAL AND GENERAL!! Trying to sell my house and getting absolutely nowhere. Orbit was my original landlord and my sale was going really well with them. Then L&G took over as my landlord and the sale has ground to a halt. My sale will very likely fall through due to buyer not wanting to wait any longer, which is understandable. You can’t phone anyone to speak with an actual human being, all communication is via email which just seems to be constantly ignored. I’ve even written to the CEO and he assured me someone would be in contact today to help resolve the problems. No one has contacted me. AVOID AT ALL COSTS!

Lily · 19 June 2024

★★★★★ 5/5

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Impressive sales and customer service team

We have been very impressed with the sales team and the customer care team since we moved in to our new build in Shrivenham, Oxfordshire. Abby has been very quick to respond to any problems we encountered since moving in, and Simon has been such a lovely guy turning up on time to fix the problems. We are very happy in our lovely new home.

Lynda · 11 November 2024

★★★★★ 1/5

Trustpilot

DO NOT BUY THROUGH L&G!

DO NOT BUY THROUGH L&G. My experience with L&G Affordable Homes has been extremely poor. Despite repeated reports for repairs and a formal complaint reaching stage 2 L&G have left our building with no working intercom for 2 years. The front door has not locked for 3 months meaning our insurance is invalid, parcels are stolen and anti social behaviour. I also made a formal Section 22 request under the landlords and tenants act. L&G failed to respond, extended the deadline (after the deadline passed) then missed their own extended deadline. In its own Stage 2 complaint response, L&G acknowledged that the delay was unreasonable, that responsibility rested with L&G and that its oversight and communication had been inadequate. The response was issued on the basis that remedial works were underway and that certain matters had been resolved. However, the position I observed on site did not reflect this. We still have no locking entrance, overflowing bins and a huge lack of accountability or even communication for L&G. They promise updates and never provide them. Don't bother trying to call them as a tenant, calls get transferred and cut off. These are not minor cosmetic complaints. They concern access security, waste management, communication and statutory rights to inspect service charge information. Residents should not have to pursue repeated complaints and deadlines to obtain action on basic building management responsibilities. What concerns me most is the gap between the assurances provided in writing and the conditions that remain at the property. Based solely on my own documented experience, I have no confidence in L&G Affordable Homes’ management of this development or its complaints process. I would strongly advise anyone considering an L&G Affordable Homes property to ask detailed questions about building security, service charge transparency, contractor oversight and how unresolved complaints are handled before committing. DO NOT BUY

Tyler · 20 July 2026

★★★★★ 1/5

Trustpilot

The houses are really bad, its scam

The houses are bad, not properly designed. The whitewares provided are cheapest in the market. Does not fit in the places they are supposed to. Building managers are worst, they don't even respond to queries and its hard to reach them. But when it comes to payments, they will hunt you to grave. There is no security in building, they have some cameras in building but none of them works when you ask for any footage.

Anurag · 7 December 2023

★★★★★ 5/5

Trustpilot

Very happy customers

I’m writing to express my sincere gratitude to the team at Legal&General Homes, Laura, Abby, Jo , Michelle and Victor, for their outstanding assistance in helping us purchase our new home through their Assisted Move Service. We were initially hesitant to use an assisted move, but we are so glad that we did. The team at Buckler’s Park made the entire process so easy and stress free.They were so professional and friendly always available to answer our questions. They keep us updated on the progress of the sale of our old home and the purchase of new one. We would highly recommend Legal &General Homes team at Buckler’s Park. Cedomir&Jadranka Kosoric

Cedomir_Kosoric · 30 August 2023

★★★★★ 5/5

Trustpilot

Awesome House Buying Experience

We recently had the pleasure of purchasing a home from L & G Homes at their site, Bucklers Ride. And we must say, the entire experience has been nothing short of outstanding. From the moment we decided to embark on this journey, L & G Homes at Bucklers Ride has gone above and beyond to ensure our satisfaction.Throughout the entire build process, we were kept well informed and updated on the progress of our home. The sales team at Bucklers Ride was incredibly attentive and responsive to any questions or concerns we had, making us feel valued as customers. Their level of professionalism and commitment to our satisfaction was truly commendable.Not only did L & G Homes at Bucklers Ride excel in their communication and customer service, but they also demonstrated their dedication to delivering a quality product. After a botched TV installation by John Lewis, which resulted in a damaged living room wall and electrical issues, L & G Homes at Bucklers Ride stepped in and went the extra mile to fix these problems. Their promptness and willingness to rectify the situation were truly impressive, and it made us feel confident in our decision to choose L & G Homes at Bucklers Ride.Moving into our new home at Bucklers Ride just two weeks ago, we have been blown away by the attention to detail and the overall craftsmanship. The quality of the construction is evident in every aspect of our home, and we couldn't be happier with the final result.In conclusion, our experience with L & G Homes at Bucklers Ride has been nothing short of exceptional. From the sales team to the site teams, everyone we have interacted with has been professional, knowledgeable, and genuinely invested in our satisfaction. The way they handled the issues caused by the botched TV installation only further solidified our trust and appreciation for their commitment to their customers.If you are in the market for a new home, I highly recommend considering L & G Homes at Bucklers Ride. They not only deliver a high-quality product but also provide an unparalleled level of customer service that sets them apart from other home builders. Moving into our L & G home at Bucklers Ride has been a truly wonderful experience, and we couldn't be happier with our decision.

Neil · 1 July 2023

★★★★★ 5/5

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Bought my shed ownership home L&G,

Bought my shared ownership home through L&G, Natalie made the whole process very easy kept me updated at all times and generally the whole experience was stressfree

Dan · 11 June 2026

★★★★★ 5/5

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Jenny at Legal and General’s Finchwood…

Jenny at Legal and General’s Finchwood Park development is very welcoming and helpful.I had visited the sales office to see what they had coming up on phase 2 as this is where my son and son in law are living and I am downsizing. While in the sales office I was offered the opportunity to buy the show house on phase 1. Jenny was very helpful and accommodating and so far it has been a very positive experience.

Christine · 3 April 2023

★★★★★ 5/5

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Lily is so great doing her job

Lily is so great doing her job. Cristal clear explanations. Patience and helpful in the house viewing. I was also supported by Nikki, another really good seller. The whole experience is a 10/10. The team is supportive. The visitor centre building is a plus needed, so attractive for customers.

Simone · 2 November 2024

★★★★★ 1/5

Trustpilot

Poor customer service (Bucklers park)

I bought home from L&G and service is very good initially however once you transfer to extended warranty you get cala customer service and not happy with single person in team. Mine was handle by building manager then transfer under customer service. I moved into my property year back however there are multiple issues not solved properly.

Ronak · 12 February 2024

★★★★★ 5/5

Trustpilot

Exceptional service from Tony!

We visited Nobel park as first time buyers, the process is all new to us and Tony was amazing spending 2 hours taking us around a variety of homes, answering all our questions and making us feel super comfortable throughout. Big thank you to Tony for such a thorough and enjoyable visit!

Yasmin · 4 May 2024

★★★★★ 5/5

Google

We have had the most amazing experience while buying our first house! From the very beginning until the completion. Jane, Lorraine and Tony were always very helpful and supportive and went above and beyond to assist us. The house has been built to a high standard and we enjoy Cross Trees Park development! Highly recommended!

Adam · 18 May 2025

★★★★★ 5/5

Trustpilot

Great attention to detail, and deep knowledge of the subject matter.

I had an Information Given Meeting at Cross Trees Park today with Tony. The attention to detail and the wealth of information was terrific. All clearly explained and all questions answered fully and with good knowledge. Thanks for your Time - and also thanks to Lorraine and Mo whom I previously dealth with

Maggi · 21 July 2023

★★★★★ 5/5

Trustpilot

Recently purchased a bungalow

Recently purchased a bungalow through L&G and the team have been amazing help and support and Natalie who I have been working with mostly couldn't have made the process any easier or less stressful. I can not recommend them high enough.

Chris · 19 August 2026

★★★★★ 5/5

Trustpilot

Tony Lorraine was not only friendly and…

Tony Lorraine was not only friendly and welcoming but extremely knowledgable. His years of experienced coupled with his warm nature left both my fiancé and I in no doubt over where to buy our first home from.

Consumer · 7 June 2024

★★★★★ 5/5

Trustpilot

Extremely helpful, professional, and friendly

We came to view properties at Nobel Park to purchase a flat as a first time buyer. Tony patiently talked us through the details, and answered every question in an informative and useful way. From information about the layout of the site and the surrounding area, to the positioning of the light fittings, to the procedures required to carry out the purchase, he was extremely knowledgeable. He was also extremely personable and kind, and helped me decide to go ahead with a property here. Thank you!

James · 27 August 2024

★★★★★ 5/5

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I did a HTB RICS survey report with HTB RICS survey

I did a HTB RICS survey report with this company through another third party called FP Surveying, the service was great, and the communication afterwards due to HTB team requesting a few additional commentary had been very quick, I would recommend especially if this is related to Help to Buy scheme.

Cecilia · 26 May 2026

★★★★★ 5/5

Trustpilot

Horsham. West Sussex

From the time we walked into the show/sales office it has been a friendly and pleasant experience. Michaela and her team were Amazing & accommodating. The ease of viewing to moving in has been seamless. Thank you for everything Dr & Mrs Sathianathan

Jasmine · 5 December 2023

★★★★★ 1/5

Trustpilot

Avoid

They never even bother to respond. It's worse than dealing with the council. Avoid buying houses from them. REPLY 1 Dear L&G, please ask Danielle from Southern Housing, who manages your properties, about my identity and how many times she and my conveyancer have written to you on my behalf. REPLY 2 I just sent it to the email address you provided here.

Elena · 7 March 2025

★★★★★ 2/5

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Great at first but

I paid for the digital house survey of a property I want to buy. To be honest the all process was very straightforward and easy-at first.Once I paid for the survey online.The legal and general surveys contacted the house agency.I got an email which said the date of the visit and what to expect afterwards. The survey reports came very fast which I was pleasantly surprised. I was told that after my report was sent, I ll speak with the person that did the visit and answer any questions I had.I never received a call and after waiting for over a week I decided to call . After I contacted them I was told that the person has gone for annual leave and the could not answer my questions since the person that visited the property was on leave.I had to wait further 10 days.That cost me significant delays .After 14 days I got a message that the have tried to contact me multiple times but that I have not responded.No one tried to call me or email me.I called the customer service and they gave me the contact number of the person that did the survey ,I tried calling that number but no respond. I had to pay another survey for the issue the pointed it would have been helpful if the had answered the questions I had Very unprofessional I’m totally disappointed of the service and I will not be recommending it

Christiana · 29 July 2025

★★★★★ 1/5

Trustpilot

Tenant of a legal & general affordable…

Tenant of a legal & general affordable home. Managed by pinnacle, who don’t exist until they want rent or there’s a complaint somewhere. No repair team, no emergency repair team. Had ongoing rat issue since February, caved in sewer with drainage issues still not solved. This week water coming through 2 ceilings, no one to contact and help you. Moving to this property has caused us nothing but misery, money and stress. Biggest mistake we ever made.

Clare · 11 June 2024