Trusted Agent profile · HIGHBRIDGE
★★★★★
1,186 reviews across 1 platform
ISLEPORT LANE, HIGHBRIDGE, TA9 4QZ
Simple Life's office in HIGHBRIDGE, at ISLEPORT LANE, is rated 3.8 out of 5 across 1,186 reviews on 1 platform.
Every review we hold for the HIGHBRIDGE office, from every platform, shown as written. First names only.
5/5
TrustpilotChristine dealt with our enquiry and…
Christine dealt with our enquiry and she was so helpful, friendly! Even though i called about 1000 times and had 1 million questions she was patient and lovely to speak with.
Thank you for your review Priyanka! We're always here to help!
5/5
TrustpilotThe house meet my expectations and it…
The house meet my expectations and it was very easy for the application process
Thank you for your review Omotayo!
5/5
TrustpilotReally amazing environment!
Since I have moved here my daughter really settled well. The neighbourhood is very quiet and peaceful, and the workers are so friendly. The neighbours are friendly and I have made some good friendships here. I do not regret moving here.
Thank you for taking the time to share your experience with us Odunayo! We're delighted to hear that you love your new home and neighbourhood!
5/5
TrustpilotSimple life homes are beautiful and…
Simple life homes are beautiful and well maintained
Thank you for your review Deborah!
1/5
TrustpilotCommunication is zero
No one ever seems to answer phones, emails, or voicemails. Can’t seem to get in contact with anyone.
Hi Kayleigh, you will see that we have sent you a find reviewer request. If you could kindly get back to us with some identifiable information we will be able to get the bottom of why you have been having issues getting hold of us or any responses. Any information would be very helpful as we are keen to identify and resolve the problems you are facing.
4/5
TrustpilotGreat agency
Great agency! The best i've been with
That's great to hear! Thank you Mays!
1/5
TrustpilotCourtney Davis from the Wolverhampton…
Courtney Davis from the Wolverhampton branch was so unhelpful, left all day chasing her after saying she would call back. When I did eventually get hold of her she had no time to speak to me and was absolutely rude. Won’t be contacting again.
Hi Lauren, Thank you for reaching out to us. We have reviewed our call records and we can see that you called at 8.45am initially and then subsequently called again a further 4 times later that morning / early afternoon. Unfortunately each time you called Courtney was on other calls, however we know that you were able to speak to other members of staff to pass on your messages to Courtney. When Courtney finally got hold of you she was able to confirm that she had also tried calling you back 3 times that day but had no response. As you are now also aware, this is because the primary contact details we had on our records for you was your other half’s number. We’re sorry for any inconvenience and as Courtney explained over the phone, we can assure you that Courtney had genuinely been trying to reach you too. We have also listened to the recording of your final call with Courtney the same day and we’re pleased to hear that Courtney came across professional and the conversation between you sounded very amicable.
5/5
TrustpilotBeautiful Home, Beautiful Neighbourhood
The home itself is beautiful. Simple Life ensure that the neighbourhoods are kept in great condition. Any issue is resolved promptly. My overall experience has been very positive.
5/5
TrustpilotWe rent through simple life homes
We rent through simple life homes, and Hannah bishop itls our point of contact, always chases up what few issues we've had in the property, and presents any information required
Thank you for taking the time to leave a review George!
5/5
TrustpilotCouldn’t recommend simple life enough
Couldn’t recommend simple life enough. They have been amazing since the start and Rebecca has be so quick and efficient and helped us have a quick journey when applying. Simple life has been the incredible and I’m so glad we chose them. Thankyou for all your help.
Hi Tasha, that's wonderful to hear! We're very happy that you've had an excellent experience with us. We will make sure Rebecca gets a copy of your compliments!
5/5
TrustpilotI honestly believe the kind of service…
I honestly believe the kind of service we got from the simple life team was amazing! Although, I think there were some communication gaps between your team and the referencing team.However, in all, we are pleased!Looking forward to moving into our new home.Best regards,Omatsuli Onuwaje.
Thank you so much for your constructive feedback Omatsuli! We will take your comments onboard. We're pleased you've had a good experience with us so far.
5/5
TrustpilotWe have found your staff very helpful…
We have found your staff very helpful and kept us up to date with the progress of moving. It has only taking a week from start to finish and we are delighted to be moving in 4 weeks time. Very professional staff.
So glad to hear you've had a good experience. We can't wait to have you settled in to your new home!
5/5
TrustpilotHelpful and Professional
Our Lettings Negotiator Olivia Sutton has offered us great help on our application. She is professional and has provided to us clear explanation, swift response and posses a very helpful manner.
Thank you for sharing your experience with us, Karen!
5/5
TrustpilotJade Manchester office
Jade from the Manchester office has been fantastic and so friendly throughout the application process, she always replies very quickly to my 100s of emails and calls, even over the smallest of things. Thank you so much I'm looking forward to being a Simple Life resident 😊
Hi Sarah, thank you for your fantastic review. We will make sure Jade gets a copy of your compliments and we very much look forward to getting you moved in to your new home!
5/5
TrustpilotAmazing.Friendly and patient with a gen…
Amazing.Friendly and patient with a gen x and poor IT skills! Step by step I was walked through and Christine responded quickly and helpfully.Thankyou so much xx
Thank you for your lovely review Michaela!
3/5
TrustpilotResponses are slow
Responses via email regarding the moving in day and logistics of the building are not very clear. I am still waiting for responses from the building manager or anyone that can help with electric and water meters as well as other site features of my property.
Hi Holly,Thank you for your review and we hope you’re settling in to your new home nicely! Apologies that some of the information wasn’t too clear on move in day. Our Community Manager who would ordinarily move you in and show you around fell ill suddenly that day so someone else did have to step in at the last minute. I believe that our Head of BTR has been in touch with you since to make sure you have everything you need. If you ever have any questions, please don’t hesitate to contact us, your building manager and community manager are on hand to help.
5/5
TrustpilotThey have very good customer service…
They have very good customer service and are quick to respond to queries about their services.Their properties are beautiful and nice as well.
Thank you Christianah!
4/5
TrustpilotModern Living
Competitive rent. Modern, bright properties. Quick response to maintenance issues.
Thank you for your wonderful feedback Jennifer!
4/5
TrustpilotVery Pleasant
Thank you very much Megan, your support and assistance makes this happened. The process is so simple and transparent, I will encourage others to join patronize your firm.
Thank you for your review!
5/5
TrustpilotJason and will have been so helpful…
Jason and will have been so helpful from when they took over the account I had with simple life homes they have been brilliant correspondence fab and any query or request sorted immediately! I cant wait to move into my simple life home Thanks again !
Hello, thank you so much for your wonderful review! We look forward to getting you moved in to your new home soon!
5/5
TrustpilotHighly Recommend
I found the whole process simple to do. The team were very helpful from the initial application. I would highly recommend Simple Life Homes as they are the ideal solution for Renters who wish to rent stunning new homes. Thanks again .
Thank you Sarah! It's great to hear that you've had a brilliant experience and you'd recommend us to friends and family!
5/5
TrustpilotSimple life homes are simply the best
We're so pleased to hear this! Thank you Mr Howell!
5/5
TrustpilotVery happy with the service from Jade…
Very happy with the service from Jade at Simple Life. Always on hand to answer questions and guide us through the process.
Thank you so much for your review Sophie! We will pass on your compliments to Jade!
5/5
TrustpilotSo lovely to talk to and helpful
Thank you for your lovely feedback Cathrine!
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