Every review we hold for the HIGHBRIDGE office, from every platform, shown as written. First names only.
★★★★★ 3/5
TrustpilotDifficult
My experience with the referencing team was absolutely appalling. Zero empathy, very, very unhelpful and sometimes rude. I could write an essay on how dissatisfied I am with the referencing team and one member of staff in particular. Always made to feel like an inconvenience when contacting them. On the other side the Lettings team were very kind and helpful.
Scs · 11 November 2021
Agent replied · 16 June 2024
Hello, thank you for taking the time to leave us a review. We're pleased to heat you had a great service from our lettings team. Thank you for giving us your feedback on our referencing team. We would like to gather a bit more information from you on this so please could you email us at marketing@simplelifehomes.co.uk with a bit more information so we can work to make this process better moving forward?
★★★★★ 1/5
TrustpilotDisgraceful company avoid at all costs
Disgraceful company lied to me and tried to charge me £4000 after my mother died to cover her full tenancy
Si · 15 November 2024
Agent replied · 22 November 2024
Hello,Firstly, we're sorry to hear of the recent passing of your mother.Following your review, we have searched our inboxes for any communication with you on the email you have provided to us and we are unable to locate any conversations. This information will help us to identify a property address or tenancy, allowing us to investigate the issues you have highlighted. If you could get in touch with us at complaints@simplelifehomes.com with further identifiable information, it would be very much appreciated.
★★★★★ 5/5
TrustpilotNot only are the Simple Life Homes…
Not only are the Simple Life Homes beautiful, but the team were really helpful throughout the process - from initial inquiry to now a 6 month wait for the build to be completed, they have been great at assisting with answers to all our questions both serious and silly and have kept us up to date with the build, handovers and general updates.
La-Toya · 6 April 2021
Agent replied · 16 June 2024
Thank you for taking the time to leave us such a wonderful review! We're pleased that the team have been able to keep you up to date with all the information you need. We hope you enjoy your new home!
★★★★★ 5/5
TrustpilotExcellent support during tenancy!
The Simple Life team have been extremely helpful and supportive when the house needed things fixed. They’ve been very responsive and helpful during my tenancy and I can only recommend their agency to future tenants!
MK · 19 February 2024
Agent replied · 16 June 2024
Thank you for taking the time to leave Simple Life a review!
★★★★★ 5/5
TrustpilotMoved into new property last week
Moved into new property last week. Finished to a high standard with quality appliances. Very pleased overall apart from a minor snag that is being resolved.
Vincent · 5 August 2024
Agent replied · 23 August 2024
Thank you for your wonderful review Vincent!
★★★★★ 5/5
TrustpilotBest ever
We have been made extremely welcome since we have moved here the process of renting a property was not hard at all definitely recommend
Tee · 4 September 2024
Agent replied · 23 October 2024
Thank you for your lovely feedback Tee!
★★★★★ 5/5
TrustpilotI Enjoyed every bit of communication I…
I Enjoyed every bit of communication I had with the staff of simple life homes, Iram Rasheed. She proved to be professional and reliable with her job role.I didn't experience any challenge nor issues right from right move and the collection of the main office phone number.Many thanksChristian
Christian · 3 March 2023
Agent replied · 16 June 2024
Thank you for your review Christian!
★★★★★ 5/5
TrustpilotWould recommend very much
Issues are resolved quick (even on weekends and when it’s an emergency). Homes are good quality, well insulated and have good, energy efficient appliances. Having recently locked myself out due to a broken door lock, issue was solved within 3 hours in total, from the very first conversation with the estate manager.
Grzegorz · 7 October 2022
Agent replied · 16 June 2024
Thank you Grzegorz! Great to hear things have been resolved quickly for you and you're enjoying your home.
★★★★★ 5/5
TrustpilotVery very happy!🌟
Very grateful to the service provided by Abdul Tahir. We just had the viewing for our house that were officially moving into next week. He was always available for any questions we had along the way and was attentive from the start and right till the very end! Was a pleasure dealing with him. Definitely recommend!!
Molly · 14 April 2022
Agent replied · 16 June 2024
Thank you Molly! What a fabulous review! Thank you for sharing!
★★★★★ 5/5
TrustpilotExcellent service
I received excellent service from Jack. He was easy to communicate with and was very efficient, friendly and made all the information very clear. I would definitely recommend this company.
Lisa · 14 May 2024
Agent replied · 16 June 2024
Thank you for your review Lisa!
★★★★★ 5/5
TrustpilotApplication process
Jade and Lucy were very helpful through out the application process
N · 19 October 2021
Agent replied · 16 June 2024
Thank you! We will pass your great feedback on to Jade and Lucy!
★★★★★ 4/5
TrustpilotMy dealings with simple life homes has…
My dealings with simple life homes has been amazing, there speed of service is incredible and that goes without saying whether it was through phone or email I never had to wait long for a reply.I had a lot of contact with one agent called Courtney who’s is extremely polite and attentive definitely helping the business deliver great metrics in her position.
Neo · 18 March 2021
Agent replied · 16 June 2024
Thank you so much for your review Neo. The positive feedback is really appreciated!
★★★★★ 5/5
TrustpilotSimple and easy application process
Simple and easy application process, allows animals which is a huge plus, only a few days in so far and it all seems very good.
Lisa · 7 August 2024
Agent replied · 23 August 2024
Thank you for your review Lisa! We hope you and your furry friends settle in well!
★★★★★ 5/5
TrustpilotA nice and comfortable area for living…
A nice and comfortable area for living in St Helens, low crime rate and neighbourhood is so nice.
Bmb · 25 November 2024
Agent replied · 24 December 2024
Thank you for your review!
★★★★★ 5/5
TrustpilotThe experience has been great
The experience has been great. The company has helped with everything we have need and been quick service.
Reece · 25 November 2024
Agent replied · 24 December 2024
We're pleased to hear it Reece, thank you for your review!
★★★★★ 4/5
TrustpilotI have no words to describe simple life…
Everything been sorted it, thanks to Amanda...
Poliakov · 9 May 2022
Agent replied · 16 June 2024
Hello, thank you for making us aware of the difficulties you were facing. We're glad that off the back of your review we were able to find out more information and get everything sorted for you!
★★★★★ 2/5
TrustpilotThey never pick up when you call them
They never pick up when you call them, took me 2 days to get through to their given numbers. I have sent several enquiries via mail as well, and they just keep ignoring my question and sending in an automated message. Have not inspired confidence so far
Tony · 3 March 2023
Agent replied · 16 June 2024
Hi Tony,Thank you for your review.We can see that you made 6 calls to us on 13th February within 2 hours, to which you did get through to a member of staff that day. We aim to get back to any phone messages or email communications within 24 hours. Occasionally when there is a large influx of calls, some calls may not be answered right away, however we ask residents to always leave a voicemail to ensure that their message is picked up and a return call given. According to our records we can’t see any voicemails or emails currently left which have not been responded to.
★★★★★ 5/5
TrustpilotThe team at Simple life is efficient and helpful.
The team at Simple life is very efficient and helpful. I usually got prompt responses and the information I need. I am especially happy with Shannah. She was very organized and helped me to sort things out quickly. I am grateful to have her help during the rent application process.
TK · 11 November 2022
Agent replied · 16 June 2024
Thank you for your wonderful feedback! We're pleased to hear that Shannah has looked after you!
★★★★★ 5/5
TrustpilotHi,been here since the beginning
Hi,been here since the beginning, and not one problem. I know help is available, but not yet needed. Thanks
Anthony · 28 October 2024
Agent replied · 22 November 2024
We love hearing from our loyal customers! Thank you Anthony!
★★★★★ 5/5
TrustpilotHigh quality homes
High quality homes. Great landlord. Simple life maintain both the properties and the shared spaces to a high standard
Adrian · 28 October 2024
Agent replied · 22 November 2024
Thank you Adrian! We're delighted to hear it!
★★★★★ 5/5
TrustpilotThere is no better organisation to…
There is no better organisation to manage your lettings.Reliable, trustworthy and caring.
R · 27 May 2021
Agent replied · 16 June 2024
Thank you so much for sharing, this is brilliant to hear!
★★★★★ 1/5
TrustpilotForget about deposit
You never get your deposit back no matter how clean and tidy you leave the property when moving out. They will always find an excuse to keep your deposit. I was very disappointed because I really enjoyed my stay in their property
Thomas · 13 July 2023
Agent replied · 16 June 2024
Hi Thomas,Thank you for responding to our find reviewer request, allowing us to identify you and your tenancy records.We’re sorry to hear that you are unhappy with the deductions made at the end of your tenancy. We can see that you followed the correct process and disputed this with the Tenancy Deposit Scheme (who act as an independent arbitrator, reviewing the check-out inspection report to make a final decision on costs allocations to the resident and to the landlord). As you will be aware, they did agree with the vast majority of our proposed deductions, and these were deemed reasonable for the works required. If you’d like to discuss this in any further detail, then please contact the team and they would be happy to talk this through with you.
★★★★★ 5/5
TrustpilotThis experience was very smooth
This experience was very smooth, with each stage being completed quickly and efficiently. We have just picked up the keys and love the house. The people we have dealt with have been very professional and quick to respond with any questions and at each stage of the process. We can't recommend them highly enough. Thanks.
Customer · 9 March 2022
Agent replied · 16 June 2024
Hello, thank you so much for sharing your experience and positive feedback with us! We hope you enjoy your new home!
★★★★★ 1/5
TrustpilotOngoing issues when asking for support…
Ongoing issues when asking for support with antisocial neighbours. They don't support residents. Had ongoing issues with antisocial behaviour for 5 years.
Miss · 1 September 2024
Agent replied · 23 October 2024
Hello,Thank you for providing us with further identifiable information so we can locate your records.We’re sorry to hear that you are having trouble with your neighbours. We can see from your records that you have reported some issues you are facing around car parking on numerous occasions. We would like to take the opportunity to reassure you that we have spoken to your neighbours and requested that they would be more mindful, however, as a landlord, we have limited control over this situation and as this is a civil matter, the police are the only people who have the appropriate powers to take any enforcement action required. If you haven’t already, we would recommend also speaking to your neighbour directly to come to a level of understanding.
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