Every review we hold for the HIGHBRIDGE office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotA company that’s great at fobbing people off. We have had so many issues with our…
We have had so many issues with our brand new property which cannot be put down to teething issues. The majority have been plumbing related with burst water pipes two weeks after moving in, for the entire downstairs to flood. It then took then 5 months to replace the brand new flooring. We’ve had countless issues with the shower and shower cubicle. Requested compensation as we pay £750 a month to rent what on the surface looks a really nice house but come inside and it’s a different story. Complaints are always passed around and they’re never taken seriously. Instead of sorting it themselves, I now have to deal with the developer Countryside Properties which I do not pay the rent to but Simple Life cannot be bothered to deal with anything so long as you are paying your rent on time. It’s so frustrating as it’s marketed as the new, simple way to rent homes but it’s far from that with all the issues we have.
Sam · 10 December 2020
Agent replied · 16 June 2024
Hi Sam, Firstly, we would like to thank you for your review. We value all our residents’ feedback as it helps us to understand where we can improve. We take all complaints seriously and do our best to ensure customers get their maintenance requests seen to as soon as possible, especially for urgent items such as the one you have mentioned. We’re sorry for the experience that you have had, this is not what we want for our residents and it doesn’t reflect our values. Unfortunately, like all our new build properties, the home is under warranty for 12 months, so often if you are in a brand new home, contractually, some fixes have to be seen to by the house builder and not our contractors. We know that during 2020 and due to Covid restrictions particularly, our housebuilders and their subcontractors haven’t been as responsive as we would like. Nonetheless it shouldn’t have taken this long to get these issues resolved and for that we’re really sorry. We believe everything is now resolved and you are now satisfied with the outcome.
★★★★★ 5/5
TrustpilotI dealt with Jade Woodham who is a very…
I dealt with Jade Woodham who is a very professional employee with great experience that I have from.
Naif · 9 January 2023
Agent replied · 16 June 2024
That's great to hear! Thanks for your review.
★★★★★ 1/5
TrustpilotTerrible company just awful way of dealing with people.
Looked at a house with them and was asked to pay a deposit to secure it and run checks. They asked if we had any adverse credit and I said only thing is I had was a CCJ from 2 years ago and it was a parking company over a parking fine that I didn’t even know I had but other than that we have no debt or credit. They said is that it as if you have anything they don’t know about then it would be declined and loose the deposit. I said that’s it go ahead. 2 days later they emailed me and said the credit check had failed as I had a ccj from 2 years ago and they can’t accept anyone with a ccj and I’ve lost my deposit and application rejected. I emailed back and said I know I have I told you about it before we went ahead, that’s fine if you can’t accept me but can you refund me the deposit as you knew about this before I applied. I got no reply and they have took the money and havnt replied to any further emails or call messages I have left. If that isn’t a scam I don’t know what is. Very naughty, we own our own home just needed to rent somewhere for a year ish in between new property being ready, we have decent savings and are lucky enough to be in a good financial position, but if this was the only money we had for a deposit and it was stole like this then we would of been in a very difficult position. Just be careful before you hand any money to these people especially if it’s the only money you have.Noticed they have removed reviews from Facebook now that they were Looking so bad. Tells you a lot..
Bryan · 18 November 2020
Agent replied · 16 June 2024
Hi Bryan, thank you for bringing this to our attention . Having informed us about your previous CCJ, we can’t see why your holding deposit would not have been refunded to you. Holding deposits are only non-refundable if we are not given the correct information prior to referencing. And, to ensure everyone has a good experience with us from the start, we only take potential residents through the referencing process when we feel confident that the necessary checks would be passed.We have a number of lettings teams across the country, so in order for us to look into this further for you, please could you email the marketing@simplelifehomes.co.uk with a little more information about the site and property you had applied for and who you spoke to. We want to get this resolved for you as quickly as we can, and we’re really sorry for any inconvenience caused.
★★★★★ 5/5
TrustpilotOutstanding service!
Outstanding service!I initially called about a property and wanting things to move quickly I was able to get an application sorted within 30 minutes of the initial call. Christine T was so helpful and responded so quickly with all the information I needed about the property
Samantha · 20 May 2024
Agent replied · 16 June 2024
Thank you for your wonderful review Samantha!
★★★★★ 5/5
TrustpilotGreat service
Thank you to Jade for all her help. Very friendly and professional. Kept me updated all of the time.
Leah · 14 November 2022
Agent replied · 16 June 2024
Thank you for your review Leah!
★★★★★ 5/5
TrustpilotJunior was helpful and polite and…
Junior was helpful and polite and resolved my issue promptly- excellent job
Locky · 29 June 2023
Agent replied · 16 June 2024
We're pleased to hear it! Thank you for your review Locky!
★★★★★ 5/5
TrustpilotThe whole process from the viewing until check-in was smooth
Starting from the viewing day until we moved in, our agent thahmid made everything simple for us. He helped us with all our questions and with everything we needed after the move in date. I recommend this company and its great agents.
Georges · 25 July 2024
Agent replied · 23 August 2024
Hi Georges, thank you so much for your lovely review! We will pass your kind words on to Thahmid!
★★★★★ 4/5
TrustpilotJunior was very helpful and went above…
Junior was very helpful and went above and beyond toFix my issues
Mark · 28 June 2023
Agent replied · 16 June 2024
Thank you for your review Mark!
★★★★★ 5/5
TrustpilotChristine was super helpful and very…
Christine was super helpful and very quick to reply!!
Chloe · 14 September 2023
Agent replied · 16 June 2024
Thank you so much for your review Chloe!
★★★★★ 5/5
TrustpilotSuch good landlords
Such good landlords. Have given me such a good experience renting with them. Any issues I’ve had have been fixed as soon as possible and communication has always been on point and direct. Would definitely recommend
Fateema · 28 October 2024
Agent replied · 22 November 2024
Thank you for your recommendation Fateema!
★★★★★ 1/5
TrustpilotIncompetent, money grabbing and unhelpful
Disgusting company! Moved in, in 2021 and some of the issue still not have been fixed! I then find out my neighbours are paying £300 LESS rent than me. Whilst still here waiting for the issues previous tennants have caused, I received an email informing that the rent is been increased! The absolute audacity. Had nothing but problems with this incompetent company.
R.N.F.B · 19 April 2023
Agent replied · 16 June 2024
Hello, Thank you for providing us with further identifiable information via Trust Pilot, allowing us to locate your tenancy details. We can see that in line with your tenancy agreement you’ve recently had an annual rent review, however, we are yet to receive a response from you regarding the new rent. We would like o confirm and to take the opportunity to reassure you that rents for the same house types on the same development are paying similar amounts, with no resident paying £300 less for the same property. Rents will inevitably slightly differ by property type, the time at which their annual review is due, the size of garden and outlook for the property. If the rent for your property is no longer suitable, the please do get back to the team as we would love to help find something more suitable for your budget. We’re sorry to hear that you have experienced some delays on a couple of maintenance requests. We can see you have two currently outstanding which have unfortunately been delayed due to the contractor appointed, however, the team are working hard to get new dates booked and both issues resolved for you as quickly as possible. We expect these to be completed very soon for you.
★★★★★ 5/5
TrustpilotJade was wonderful throughout the whole…
Jade was wonderful throughout the whole process.
Jessie · 26 October 2023
Agent replied · 16 June 2024
Thank you so much for taking the time to leave a review!
★★★★★ 5/5
TrustpilotGreat Experience for Rent a house...
I am planned to move in Simple Life Homes' house and the staff is really helpful to assist me solve all the problem during the application & reference. They are willing to listen to what I want and provide best suitable suggestion for me. It is a great experience for me and I surely will recommend my friend to consider Simple Life Homes' house in future.
Kyle · 8 November 2022
Agent replied · 16 June 2024
Thank you for your great feedback Kyle! We hope you enjoy your new home!
★★★★★ 5/5
TrustpilotI have been dealing with Lucy…
I have been dealing with Lucy throughout the referencing process and she has been so helpful and quick to respond to my many questions. Thanks so much Lucy!
Hannah · 3 June 2021
Agent replied · 16 June 2024
Hi Hannah, thank you so much for sharing! We're delighted that Lucy has been taking good care of you!
★★★★★ 5/5
TrustpilotSimple Life - Coral Mill
Honestly the best rented experience we have had.Simple Life have always allowed us to make the house feel a home by decorating it how we would like.They have also responded promptly to any issues we have had to the property and undertaken repairs immediately to prevent us being inconvenienced.We are going to miss the free ice cream & pizzas now we are moving into our own home.Would definitely recommend to anyone looking for rented accommodation.
Jamie · 2 August 2021
Agent replied · 16 June 2024
Hi Jamie, thank you so much for sharing your experience with us and others! We're delighted that you've been really happy renting with Simple Life and we wish you lots of luck with your new home!
★★★★★ 5/5
TrustpilotKatie Blackburn.. Brilliant agent
Katie has been in touch constantly and has given us options before we settled for a house. She was accommodating with our requirements and gave us good advice.
Rayhaan · 11 May 2021
Agent replied · 16 June 2024
Thank you so much for sharing your experience with us. We're pleased to hear that you've found the right Simple Life home for you and we hope you settle in very quickly!
★★★★★ 5/5
TrustpilotChristine made it quick and easy with…
Christine made it quick and easy with swift responses from the get go10/10
Laurence · 12 April 2023
Agent replied · 16 June 2024
Thank you for your lovely feedback Laurence!
★★★★★ 5/5
TrustpilotFirst timers…
This is our first time using a company to rent a home without face to face contact, but Matthew has always responded promptly to emails and queries that we have had. We’re looking forward to moving in!
Simon · 13 September 2024
Agent replied · 23 October 2024
Thank you for your review Simon!
★★★★★ 5/5
TrustpilotThe quality of the rental property…
The quality of the rental property provided by “Simple Life” Is truly impressive. The property is impeccably clean, well-maintained, and equipped with all the necessary amenities. It is evident that the company takes great pride in their properties, as everything is in excellent condition. I feel comfortable and at home from the moment I stepped through the door.
Ion · 28 June 2023
Agent replied · 16 June 2024
Thank you for your review - we're delighted to hear how happy you are!
★★★★★ 5/5
TrustpilotThe experience with simple life homes…
The experience with simple life homes was second to none, the staff kept me updated every step of the way.Ciara o'grady who I have spoke to is polite, helpful, and always a pleasure to speak to, she asked how everything was going and if there was any think else to give her a call cannot fault the customer service ciara has given.Ian
Ian · 24 February 2023
Agent replied · 16 June 2024
Thank you for your review Ian! We will make sure Ciara is aware of your lovely feedback!
★★★★★ 4/5
TrustpilotHannah has been very helpful with all…
Hannah has been very helpful with all aspects of my accommodation
Carole · 26 May 2023
Agent replied · 16 June 2024
Thank you for your review Carole!
★★★★★ 5/5
TrustpilotMaxwell Child has been…
Maxwell Child has been professional,efficient and informative,he has,at all times been friendly helpful and kind when dealing with our enquiries Thank you Paulette and Gordon
P · 19 October 2021
Agent replied · 16 June 2024
Thank you Paulette and Gordon! We will make sure Maxwell gets a copy of your kind comments.
★★★★★ 5/5
TrustpilotStress free experience! - Rebecca Evans has helped me so much…
Rebecca Evans has helped me so much with getting the property i wanted. She would send me updates on available properties in the areas i was looking for. Eventually we found the one and the process to follow was so straight forward!It was such a stress free experience and there was a lovely welcome gift left for the day i moved it.Thank you for helping us fine the perfect home :)
Ashleigh · 4 February 2022
Agent replied · 16 June 2024
Hi Ashleigh, this is wonderful to read! Thank you for taking the time to leave us a review. We will pass on your thanks to Rebecca. Enjoy your new home!
★★★★★ 5/5
TrustpilotSimple Life - Dutton Fields
It's been an absolute pleasure to deal with Simple Life.From our very first enquiry to becoming a tenant on their Dutton Fields site.Moving house is often stressful for the majority of us! It was reassuring to know that the Simple Life Team were on hand to answer the many questions we had.The property is absolutely beautiful and extremely well presented.Thank you to the Simple Life Team, you've been fantastic in every way.5* Highly Recommended
Keithjock · 1 August 2021
Agent replied · 16 June 2024
Hi Keith, thank you so much for taking the time to leave such a wonderful review. We're delighted to hear that you've been happy with the service provided and your lovely new home!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
