Trusted Agent profile · HIGHBRIDGE
★★★★★
1,186 reviews across 1 platform
ISLEPORT LANE, HIGHBRIDGE, TA9 4QZ
Simple Life's office in HIGHBRIDGE, at ISLEPORT LANE, is rated 3.8 out of 5 across 1,186 reviews on 1 platform.
Every review we hold for the HIGHBRIDGE office, from every platform, shown as written. First names only.
5/5
TrustpilotA special thanks to Ardent Julius for a…
A special thanks to Ardent Julius for a very nice experience with my application.I’m happy to become a simple life customer.
Hi Precious, thank you for taking the time to leave such a great review! Will will pass on your thanks to Ardent.
5/5
TrustpilotProfessional approach
Generally the company doing what should do to increase the profits. However, we had very positive experience with one of the inspector, his name is Ben and with Senior Referencing Coordinator her name is Shannah. Both they are people centric, professional and supportive. I recommend to everyone. Thank you for the ongoing support.
Thank you so much for your wonderful review!
1/5
TrustpilotVile, rude and arrogant
Will take your money for a holding fee without even viewing the property. If you’ve got bad credit and a guarantor that meets criteria they still won’t offer you the properly. 48 hours before moving and they’ve left me and my family homeless. Do not recommend at all.
Hi Amy,Thank you for responding to our find reviewer request, allowing us to be able to identify you and your records.We are unable to accept applicants who do not meet our criteria and guarantors are an option if this is the circumstance, providing that the guarantor also meets the criteria. We’re sorry that your move in was unable to progress on this occasion but we can see that there were some changes to your application which meant there were only 3 days between getting your referencing back and our original proposed tenancy start date. Tenancy start dates remain proposed until we have all documentation back and we have the green light from referencing.
5/5
TrustpilotJust moved into my new Simple Life home…
Just moved into my new Simple Life home and I can’t wait for the journey!! They have been very friendly, very patient and understanding and I feel very lucky to be picked for one of these lovely homes, after searching for over 3yrs for a home
Thank you for your lovely feedback, Sasha!
1/5
TrustpilotForget your deposit to be back
They will try to take each and every penny of deposit by charging for simple wear and tear, and because you are dealing with a company your choice would be to either go to court or forget your deposit and it will be locked in protection scheme till you die. Would never rent with them again.
Hi Muhammad,Thank you for responding to our find reviewer request, allowing us to identify your tenancy.We’d like to highlight that tenancy deposits are held with the TDS (Tenancy Deposit Scheme), they are an independent adjudicator between the landlord and the tenant. Should the tenant want to dispute the proposed end of tenancy deductions, they can do this through the TDS, who will independently review the information provided by both parties to reach a final and fair decision. Unfortunately, we can see that you objected to using the TDS services. This therefore means that the onus is on the party who has withdrawn consent for TDS to carry out their duty, to then refer the matter to the court. If evidence isn’t provided to the TDS that court proceedings have been issued within 6 months from the date of their letter then they may, at their discretion, pay any deposit they hold to the other party. If you would like any further information to discuss the end of tenancy deposit processes and for clarity on your options, please contact the team and we would be happy to chat through them with you.
5/5
TrustpilotChoosing our home
Everything was straight forward, found out about the house within 2 days, been given a provisional date now just waiting for that to be confirmed. Would recommend. Really easy process.
Thank you for sharing your positive experience wit5h us Chelsea! We're looking forward to welcoming you to your Simple Life home!
1/5
TrustpilotAVOID AVOID AVOID
AVOID AVOID AVOID. I have lived at one of their properties for just over three weeks and I have faced more issues than I ever had in my life. Nothing is working, furniture was damaged on arrival and you can’t even get hold of anyone in an emergency. If you do log a complaint, expect to wait up to a month before any action is taken. The apartments smell rotten and the appliances don’t work. If you’re looking for somewhere where property managers care or appliances are functional, look elsewhere.
Hello,Thank you for sharing your experience upon moving in to your new home. We are really sorry there have been some issues and we would like to expand on a few points. On looking at your records, we are pleased to see that you have an appointment booked for a contractor to fix your shower tray and address the resulting smell. As a brand new property, it is within warranty, so we rely on the housebuilder to conduct all repairs on our behalf. We understand that a problem like this is distressing and would like to reassure you that we have been persistent in our communications with the housebuilder to fix the problem promptly. We know this doesn’t turn back the clock and we’re really sorry it hasn’t been rectified much sooner.We can see that upon moving in, there was a small mark on the back of the sofa and a small chip on the side of the dining room table. As the mark and chip are very minor, we wouldn’t ordinarily replace these items, however I can see that we are replacing the table for you today.From looking at our phone records we can see that you have been in touch with our community manager recently, but do let us know how you have tried to contact him prior to that. We have no record of any contact being missed and want to ensure there are no issues at our side. If your community manager is ever unavailable, then the Simple Life team is always happy to take your call and/or call you back if you leave a message.
4/5
TrustpilotSimple life great company
Simple life are a great company to rent from. The house are nice and spacious. They are in lovely locations also. Only issue is the maintenance. They take a long time to fix any minor repairs.
Thank you Rachel! Lovely to read your comments.
5/5
TrustpilotGreat customer service made my 2.5…
Great customer service made my 2.5 years with them wonderful! Special thanks to Hannah Bishop!
Thank you for taking the time to leave a review Brennan!
5/5
Trustpilotexcellent fantastic service
Fantastic service,always update me, answered my Questions with knowledge, i really appreciate their Advices especially Mr Adam S. was amazing.Mr Adam S. always responded to smallest of our Queries. Thank you for all you help.This is my 3th time i moved home with them,will definitely use them again.Brilliant service from start to finish. Very good company always there to help, made my moving experience very smooth and easy.We as a Family recommend this company without hesitation, the new property was just right,its all well and good going,nothing worse,extremely helpful, professional people, answer the phone and phone you,very friendly staff,i found their service excellent,they are so helpful from my experienceThank you Mr Adam SThey always seem to put their customers first,excellent !!Great service they consistenly deliver a great service-comprehensive well organised Can honestly say best estate agent i have dealt with would definitely recommend this.I can't rate them highly enough,and will definitely use them again.Thank you
Thank you for such a lovely review. Great to hear that you've stayed with Simple Life for several moves and that you and your family are enjoying your new home. We hope you'll remain happy with us for many years to come!
5/5
TrustpilotVery helpful and friendly staff
Very helpful and friendly staff. Any questions the team are only too happy to help. Property is lovely and the whole thing was made very stresd free. Thanks Simplelifehomes
Thank you for sharing this great feedback Sam! Hope you enjoy your home!
1/5
TrustpilotLeft with no heating, no hot water, leaking water - one year old baby!!
If I could give zero stars I would. Absolutely AWFUL customer service. I am currently a tenant at one of the properties, where we pay £805 a month (you would think that this would amount to a good service) We have had a broken boiler for six days now which is leaking water all over my surface where there is electricity sockets. I have been told, many times, that it would get sorted ASAP. Now my heating and hot water has completely gone off, I have a one year old baby in the house with no heating or hot water and this is not considered an emergency? What is an emergency? I have leaking water by an electricity socket, no heating and no hot water. Please think before renting one of these properties, I have rented houses before where landlords would’ve fixed this within hours of a complaint and now we are on day SIX. It has been 0 degrees in the last few days, how is this not classed as an emergency? Completely awful service by anybody’s standards. Would not recommend.
Hi Elizabeth,Thank you for your feedback.We’re really sorry you have had issues with your boiler. We’d like to reassure you that a boiler fault resulting in a loss of hot water and/or heating is classed as an emergency and should be seen to within 24 hours. From looking at your record, we can see that contact was made with our out of hours’ service on 12th February however it was not logged as an emergency because no loss of hot water or heating was reported at that time and the leak was contained. We can see that a loss of hot water and heating was then raised with us on 18th February.We’re pleased to see that a contractor will be with you today, 19th February.
1/5
TrustpilotFine until you move out
After an initial struggle and lack of clarity in regards to payments prior to tenancy agreement, a relatively happy tenancy, now the tenancy ended I cannot seem to get my deposit back. I got one extremely vague email about some deductions and for almost 3 weeks no further updates. The asset manager Olivia ignores all emails, and no one to speak to over the phone.
Hi Grzegorz,Thank you for your feedback and sharing your experience with us.We have investigated your records and all communications sent to you. We apologise for any delays you have faced in receiving confirmation of your deposit deductions and delays in subsequent communications to you. Your initial email was to advise that there were to be deductions, however reviewing this email, we completely appreciate that the information could have been a lot clearer and we have fed this back to the Asset Manager as a development point. Subsequent delays have been due to gaining accurate quotes for repairs, until we have received these from suppliers, we are unable to confirm actual proposed deductions. We’re pleased to see that since leaving this review, you have received clarity over this and both James and Olivia have been in touch with you. As you will know, any deduction disputes are to be raised and managed by the TDS.
1/5
TrustpilotNot such a Simple Life
We have lived in a Simple Life property for the past 3 years and they are by far the worst company that either myself or my partner have rented with. The obsessive property inspections coupled with the poor standard of the property have made for not such a simple life. They amend the rent for March, but yet complain when your January rental payment isn’t to the new amount? Can’t get hold of them normally but if they perceive your rental amount to be wrong you can’t get rid of them! Their emergency response is a 3 week delay, if you’re lucky, if not then you get an email 2 months later asking if the issue has been fixed? Estates are packed in with roads far too narrow for the number of houses present, an absolute nightmare. If you value your privacy and sanity stay as far away from this company as you can!
Hi Lex,Thank you for sharing your feedback with us. We’re sorry to hear that you’re unhappy with your experience to date.From your tenancy record we are pleased to see that maintenance requests submitted over the last two years have been completed, with only the most recent request taking a little longer than normal due to a breakdown in communication. We’re sorry for any inconvenience caused, however we’re pleased that you were happy with the standard of the works carried out, giving a 5* contractor review.We’d like to reassure you that the number of inspections we carry out are in line with industry standard. Due to lockdown restrictions however, there have been no inspections carried out in the last year, apart from gas safety checks. We are looking into alternatives for those residents who would prefer to carry out their own inspections and we will let you know more about this as soon as we can. Building trustful relationships with our residents is really important to us.Unfortunately, we do not own the roads to the development and therefore while we can try to encourage residents to keep the roads clear, we are unable to have any control over this. We allow parking for two cars per household as standard and feel this is reasonable. We hope that your experience is more positive moving forward.
5/5
TrustpilotCatalina was absolutely amazing in…
Catalina was absolutely amazing in helping me be approved for a new apartment. Would highly recommend to everyone and can’t wait for the apartment to be finished to move in!
Hi Ieia, Thank you for your lovely review! Catalina will be delighted with this feedback! We're looking forward to getting you moved in.
4/5
TrustpilotGreat 2 years
I have been renting with simple life since November 2022 and had really good experience for my deposit getting 80% back for it, and I’ve moved into a house with them now and just been simple easy move.
Thank you for your kind words Lucinda! We will make sure Will is aware of your lovely feedback!
5/5
TrustpilotHi I am a simple life tenant I disagree…
Hi I am a simple life tenant I disagree with some of the comments we have had slight issues and all issues have been sorted. I understand people’s frustration but would mark some of the comments as rude. Simple life have gone to great extents with our homes with overly budget interior and appliances and I think the homes way live up to their marketing promises. We love our home and are very grateful and thankful. Absolutely beautiful estate. Couldn’t have asked for more. Thankyou simple life homes you have truly gave us our dream home ! .
Hi Charlene, Thank you so much for taking the time to share your positive experience, it is really appreciated. We are pleased to hear that you are happy with your home, the location and our service to you. We look forward to having you with us for a long time to come!
5/5
TrustpilotGreat tenancy experience
Great tenancy experience so far. House is nice and problems get fixed properly.
Thank you Pat!
5/5
TrustpilotGood experience
We are very happy to deal with Simple Life as we had a great experience. Rebecca is very helpful and efficient staff. Thank you so much.
Thank you for your wonderful review Chung!
2/5
TrustpilotSimplelife…not helpful
Since moving into one of Simplelife properties over two years ago, we have been complaining about the bad road in front of the house. We have been given numerous dates for the road to be repaired but all has been a big lie. I have been calling and emailing regarding this issue, but it seems simple life don't care at all. We had to get a different car because of how bad the road is when getting into our drive but this didn't help. We just replaced the tyre of our new car which wasn't even two days old just because of the bad road leading to our drive. My partner called to complain about this and Simple life customer adviser over the phone was very condescending. I did understand the pandemic caused a bit of delay but c'mon two years complaining about the same thing is completely not acceptable. Simplelife find it easy sending nuisance text messages to alert you of outstanding rent when 100% of times the rent has already been paid but find it difficult repairing a road for over two years!
Hello and thank you for your feedback. We’d like to reassure you that we do everything we can to influence the speed that roads are topped. This is an element of the build that is managed between the council and the house builder at most new housing developments. From looking at the updates from the housebuilder, there was an unforeseen delay as the Highways Agency had asked for a change to the previously agreed specification. Since leaving this review, we can see that we sent you an update on the 5th of January confirming that works to complete the roads will start in February 2021. We’re very sorry for your wait on this and thank you for your patience.
5/5
TrustpilotSimple Life homes
We have been with Simple Life homes for going on 3 years now. The fixflo app is very great and always have managed to get all the faults fixed, sometimes thakes a bit long but Asset Manager (Hannah Bishop) always checks to make sure that the things are in progress or complete. We're very happy to have Hannah as our Asset Manager.
Thank you for your review Ann-Louise!
5/5
TrustpilotSimple life experience!
I’ve been with simple life for over two years currently! The process of moving in was fantastic, lots of support from the team and Olivia! Communications are also very good, emails, texts and an easy to use simple life App for easy and constant access! Any issues are dealt with very quickly and with quality! I’d highly recommend simple life to anyone!
Thank you for your review Gavin! We're pleased you're enjoying your time with us so far!
5/5
TrustpilotWe moved in just over 6 months ago and…
We moved in just over 6 months ago and can honestly say we would definitely consider making this our forever home! It has been such a smooth experience from day one and with us not being entirely sure if buying will ever be something we want to do, we would be happy to stay in this home for many more years to come! Thankyou Simple Life for everything!
Hi Gemma, this is wonderful to hear! We wish you many happy memories in your new home!
3/5
TrustpilotMixed experiences
I think it would be better if a prospective resident could be assigned a dedicated admin assistant. I have had mixed experiences trying to gain information from the team. Additionally it would be a good idea to have a show home. It is tricky to sign up for an £18,000 commitment without every seeing anything other than an indicative set of pictures. When I have managed to get in touch with the team, they have been helpful
Hi Debbie,Thank you for your valued feedback.We always try to maintain one point of contact for a customer where possible and we can see that your dedicated contact for lettings and your application was Jade, who liaised with you throughout. Unfortunately once a customer moves in to their property, their point of contact does change at this point, as it is a different team that has the expertise in the property management side of the business. However, I am sure you will be pleased to hear that as a resident you also have one dedicated point of contact to keep things consistent.The ideal situation is to have a show home or empty properties available so people can view at the early stages, however when we have particularly popular sites, occasionally all built homes are already let with the other properties still being under construction and therefore unavailable to view. We do however, offer any applicants the chance to look around their property and plot as soon as we have the keys and before they move in. I am aware that you have recently spoken to our Head of BTR and he is making sure you are taken around the property before you move in.
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