Trusted Agent profile · High Wycombe
★★★★★
1,875 reviews across 2 platforms
5 Crendon Street, High Wycombe, HP13 6LE
Romans's office in High Wycombe, at 5 Crendon Street, is rated 4.2 out of 5 across 1,875 reviews on two platforms, including 446 Google reviews rated 4.5.
Tell us what you need and we'll put you in touch. Romans hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near High Wycombe.
Every review we hold for the High Wycombe office, from every platform, shown as written. First names only.
5/5
TrustpilotProfessional and personal
Very professional approach from Mark and Nathan . Completed proper DD on prospective tenants which is reassuring and said No if any issue’s discovered ( unlike other agents who just want their commission!). Kept me informed
2/5
TrustpilotGraham Ashby was a really helpful guy
Graham Ashby was a really helpful guy, however the sales staff were an absolute nightmare
1/5
TrustpilotEmily Tolley
Emily Tolley - very unhelpful, very blunt very unprofessional.
Dear Unhappy Tenant,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
5/5
TrustpilotHelpful staff
Had a very helpful team member called Tom Bath, he was quick with his response and helpful.
Dear Cieran,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks,Customer Care Team
5/5
TrustpilotFriendly and helpful staff
Friendly and helpful staff, great deposit scheme
Dear Kweku Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
TrustpilotIf i could give them 0 stars I would
If i could give them 0 stars I would. What an absolute money grabbing farce of a company!!! Wanted to move into 1 of their properties on the same site as we live now but they wanted to charge myself and partner a whopping £600 in fees!!!!! What an absolute joke. They already have credit checks on file for us.Avoid avoid avoid
5/5
TrustpilotEma antalova was so lovely and…
Ema antalova was so lovely and attentive when searching for our home , would definitely recommend . Very professional.
Dear Ana Macias,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotAlways available and helpful
Always available and helpful. Made the transaction easy.
Dear Mr SmithCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotCourtesy
Courtesy Always treated with the utmost respect and given plenty of information!!
Dear Mary Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotRenting an apartment
The service was fast and efficient. I had to do many viewings and they were always willing to accommodate my time. All my requirements were also communicated to the property owner in a timely manner. So all the facilities I have asked for were provided before my move date. I thank them immensely and would recommend them to anyone unreservedly. Mustapha
5/5
TrustpilotSincerely appreciate Nathan and the…
Sincerely appreciate Nathan and the entire team of Romans Tilehurst. The process was easy and professional. You get to view your on-boarding process online and make payment. I will recommend them anytime. Thank you Romans Tilehurst
3/5
GoogleAs expected, they are part of the " Make it up as I go along"
Dear Sir/Madam We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
5/5
GoogleWe have just sold our property through Romans and can't recommend them highly enough. We have had a fantastic service from Stephanie who was extremely professional, with excellent communication skills - she kept us informed every step of the way, was always on hand to answer any questions we had and kept us calm when things sometimes got slightly stressful!!
1/5
TrustpilotTry to avoid if you can
I am not going into details but find another agency or even purple bricks just to avoid this crooked agency.
Dear NaimWe appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
5/5
Trustpilothelpful advice at all times with sensible property matches
so far Romans have listened to my queries with looking for a new property.Answered all my questions clearly and truthfully.
Thank you again for taking the time to let us know how we did. We hope you have a great day!
5/5
TrustpilotRomans Caversham first class service
Romans Caversham have always given us excellent service with our BTL investment portfolio in finding us good tenants and offering competitive rates. Anais in the Caversham branch is responsive and efficient.
1/5
TrustpilotAbsolute scumbag of a company
Absolute scumbag of a company, I wouldn't trust romans and there employees as far as I could throw them. Thieving scumbags
Dear DinaWe appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. If you would like to raise this formally through our complaints procedure, please email us on customercare@lrg.co.uk.Kind regards, Customer Care Team
5/5
GoogleLisa been great from the start since I viewed the flat , Allwys helpfull and answering all my enquiries and made my experience of my moving in easy .
Hi Mina, we're glad you had such a wonderful experience with us!
5/5
TrustpilotA really good agent Saffron Willmott
I found a very nice house in Bath City Center thanks to the help of the agent Saffron WiIllmott who helped me through the journey
5/5
TrustpilotBrilliant!
Lovely experience from start to finish. Very professional and very helpful throughout.
Hi Ew, we are very happy to have provided you with such a positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
5/5
TrustpilotFantastic team!
It was a long haul with everyone doing their bit to ensure that we finally sold the property. Lots of ups and downs but we always felt the team were there to support us .
5/5
GoogleIt was great experience with Romans, all team members were very friendly and specially thanks for Cane and Choudhary for helping.
5/5
TrustpilotRomans Basingstoke Lettings Inspection
Had my second inspection from the lovely Jo a really lovely and professional lady.
Dear Claire,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks,Customer Care Team
5/5
TrustpilotProperty Management
Property ManagementThank you to Kimberley at Romans for looking after my rental property.Landlord in Reading
Dear Alison,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks,Customer Care Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Romans hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near High Wycombe.
