Trusted Agent profile · High Wycombe
★★★★★
1,875 reviews across 2 platforms
5 Crendon Street, High Wycombe, HP13 6LE
Romans's office in High Wycombe, at 5 Crendon Street, is rated 4.2 out of 5 across 1,875 reviews on two platforms, including 446 Google reviews rated 4.5.
Tell us what you need and we'll put you in touch. Romans hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near High Wycombe.
Every review we hold for the High Wycombe office, from every platform, shown as written. First names only.
5/5
TrustpilotGas leak
Hello, based on genuine experience when I had suspended gas leak in the house, I have received immediate reaction from Agency and professional support. The issue has been solved very quickly. My manager is Christine. Kind regards, Lesia Moscalenco
Dear Lesia MoscalencoCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleEverything done nice and quick, much thanks to Lewis Bebb for all his help
Dear Adam, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI've been using Romans for just over two years and cannot fault their service. They have made the renting process/experience as straight forward as possible, with incredibly responsive communication, ensuring any issues have been either answered or dealt with as soon as possible. My primary contact has been Wendy Bennett, who has been professional, personable and knowledgeable. I would thoroughly recommend :)
Dear, Tom Brown, we are very happy we could provide you with a positive customer experience. Kind regards Customer Care Team
5/5
TrustpilotSmooth Home finding and movement
I had searched for property that was available within 2 weeks , team helped me with all the process and made it look very easy. The updates were provided on timely manner and complete transparency for on going processThankful for seamless process and would definitely recommend services offered by Romans!!
Dear Archana WatharkarCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
Trustpilot100% recommend
100% recommend! We got in touch with Romans when our purchasers pulled out through another agent and they were hot on it and got us a new buyer within a week, taking us right through to the sale of the house. Stephanie dealt with us and she was always there to help with any questions and always very friendly. I wouldn’t hesitate to get in touch with Romans again for our next house sale! Thank you again!
5/5
TrustpilotVery helpful and professional
Nicole, Scott and Jack were all extremely helpful, friendly and professional for our move to Clifton. Definitely recommend!
Thank you again for taking the time to let us know how we did. We hope you have a great day!
5/5
GoogleStephanie has been fantastic throughout the whole process, very professional & helpful,doing her best to facilitate a trouble free experience - HIGHLY RECOMMENDED !!
Thank you for leaving a positive review of Stephanie and Romans of High Wycombe. I am pleased that Stephanie has been professional and helpful throughout the process and that you would recommend her and Romans in High Wycombe. Kind regards, Daniel Collis, Regional Director - Residential Sales, 01344 205141
5/5
TrustpilotPooja was most professional
Pooja was most professional in his handling of our rent review negotiations.
Thank you again for taking the time to let us know how we did. We really appreciate it!
5/5
TrustpilotHad a great viewing with Hannah on…
Had a great viewing with Hannah on Friday , such a nice young lady who really knows her stuff and is very helpful and polite. Would 100% recommend Romans in Bath.
Dear AislingCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving Hannah a 5 star rating! Many thanksCustomer Care Team
5/5
GoogleI have rented out my houses through Romans for years and have been very happy with the service, but would like to give a personal recommendation for Joshua Glen who is the property manager for one of my houses. He is in a word "amazing". He is always helpful and prompt in his emails and goes over and above to make sure everything runs as smoothly as possible. Definitely the best property manager we have had.
1/5
TrustpilotDon’t deal with this branch
This branch is absolutely useless. I went in with my SO and told them all the details they needed such as bedrooms, date my current tenancy ended, when I needed to move out etc.They then showed us a property and told us it was available from the 11th of august (First lie they told) where we emailed saying that we will pay the holding deposit with the intention of moving in on the 28th of August.After a stupid amount of reference checks which with most the lettingshub said they didn’t need and that I should send it to the agency, who in turn forgot they requested it.We finally got our contract which said the 13th of September…After calls with the Sal (head office person who was amazing) we found out that the property was actually available from the 13th of September. Since our tenancy finished before the 13th we were livid.The manager of the branch is useless.The amount of times Sal had to apologise on their behalf is insane.After a bit of back and forth we moved in on the 4th of September to a flat that was absolutely destroyed, a mess and contained mould!The agency told the landlord it was spotless and told me there looked to be no serious problems!Overall don’t deal with this branch.
5/5
TrustpilotFirst Rate.
What a welcome change to deal with a company that consistently demonstrate professionalism and efficiency. Having a number of queries I struck up a rapport with Sarah (Boyens). Sarah listened, offered solutions, and followed up by telephone and email. Thorough, conscientious, meticulous and friendly, she epitomises best practice, I unequivocally recommend her and Romans. Well done.
Dear ChrisCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotKimberly Garcia Jones the best property…
Kimberly Garcia Jones the best property manager you could ever imagine!! There is nothing impossible for her!!!
Dear Helena Wołodźko,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
TrustpilotUnprofessional, unresponsive, unethical, and extortionate
If we could zero stars, we would!Romans (Reading Town centre branch) let us a property (2 bed flat) with dangerously broken decking, a shower head that did not work, and broken blinds. We were told that this would all be fixed as soon as we moved in. 2 years later, we had enough of their games of passing us over from one agent to another and telling us endless stories of how things would get fixed once they heard from the landlord. The landlord turned up to the flat for 15 minutes and said he would tell Romans to fix it. Romans lay blame on him, and this went on and on. They were never fixed!!! Despite numerous calls and emails. We warned them that the damaged decking was fragile and was prone to more damage, but this fell on deaf ears. After moving out 3 weeks early! They sent us a bill stating that they want to take 90% of our deposit to fix the damage to the flat and an eye-watering cleaning bill of £500 for a flat that was already cleaned. We contacted a local clear who said the job was £40 maximum for a 2-hour clean. All our counteroffers were rejected, for no reason & they blamed us for not accessing their platform which was broken. We had to resort to sending them screenshots. All this, a complete waste of time and shockingly clearly seeming desperate to make money from good tenants (that paid every time and gave them 3 weeks to show other people around and lived with broken items). It is clear, that, they want this money to upgrade the flat. This damage was a) mostly their fault b) if caused by us then it was minor wear and tear c) they had people in and out viewing the flat for 3 whole weeks before they sent us this check-out bill. I would never recommend them. Be aware of using them, they are unprofessional, unresponsive, unethical, and extortionate.
5/5
TrustpilotVery good!
this is an official review and reflection on my experience while onboarding with Romans. Melanie Santos at the head office out of others I spoke took a personal approach in helping me with what was a very stressful time. Along with our deadline to move out of the property mixed in with pressures of moving town, Melanie provided invaluable help and kept on top of my case. Even when there was complications in the application she provided me with solutions and answered the phone anytime, which I know she would've had to manage because I am aware theres probably many others she's assigned to. This shows me she values her position and the way Romans is represented in terms of professionalism. I'd like this review to also be a thankyou to her for making the process easy for me and my family. If I had a business I would want my employees to take it as personal as Melanie Santos does because its reassurance of a job well done! Thankyou Melanie and good luck with your future endevours.
5/5
TrustpilotSuperb service
A quick note to say a massive thank you to Kim and the team at Romans for swift relet turnaround. Superb service and thank you for going the extra mile to ensure everything went smoothly.
5/5
GoogleLisa is dealing with my account and is always very helpful and professional.
Dear Simon, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotGreat Letting Experience
I wanted to take a moment to share my wonderful experience working with San and Lucky from Roman's during my recent letting process. From start to finish, it was a remarkable experience, and I am genuinely impressed by the exceptional service I received. San and Lucky demonstrated a remarkable level of professionalism and expertise throughout the entire process. From the initial consultation to the final lease signing, they consistently went above and beyond to ensure that my needs and preferences were met. Communication was also a strong point. They were incredibly responsive, promptly returning calls and emails, providing updates and answering all of my questions with patience and clarity. This made the entire process smooth and stress-free.
5/5
Trustpilotexcellent customer service
We had Jonathon show us round our new flat and as first time renters, we couldn’t have asked for a friendlier, assuring and informative man to show us around!
Dear TiaCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving Jonathon a 5 star rating! Many thanksCustomer Care Team
1/5
TrustpilotRomans Lower Early
Romans was our rental agent. Received absolutely terrible service from the property manager. The boiler thermostat and circuit board gave up just as winter started. After numerous back and forth with Romans and the plumber and 3 weeks of cold water eventually it was repaired. Romans had absolutely zero empathy for us entering winter without heating and hot water. The property agent did not even get proper feedback from the plumber that initially a temporary fix was put in. No apologies and in general a terrible customer service ethic. As tenants that paid the rent on time every month we were treated very poorly. I would not under any circumstances recommend Romans Lower Early branch.
5/5
GoogleLewis was very responsive energetic guy much appreciate the help and helped us move into the new home quickly.
Dear, Tomas Maz, we are very happy we could provide you with a positive customer experience. Kind regards Customer Care Team
1/5
GoogleThe experience with this agent, has been nothing but unpleasant. They were quick to take a year's worth of rental from us (during COVID) - which quite plainly could have paid our mortgage off, in our home country, but don't deem it urgent to repay us our deposit. It has now been 6 weeks and counting. They lack understanding of the economic environment, compassion, customer service, administration capability and just plain courtesy/professionalism. I feel we have nothing but been taken advantage of... Absolutely shocking!!!!
5/5
TrustpilotRomans Burnham
We absolutely appreciated the integrity of Matt when he came to value our property and both he had Lewis have both been so thorough with every step of getting the flat onto the website. Both have been so friendly and kind. We feel like we absolutely made the right choice and so far have enjoyed the selling process
Dear ChloëCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleWould like to thank Aduel and branch manager Stephanie for their efforts in selling my property. Outstanding service Aduel knows what his doing best sales man ever.
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Tell us what you need and we'll put you in touch. Romans hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near High Wycombe.
