Romans High Wycombe reviews

★★★★★ 5/5

Trustpilot

We dealt with Tim and Antony in Lower…

We dealt with Tim and Antony in Lower Earley. Both men are very approachable and were understanding of our needs. Hopefully the tenants they found for us will be with us for a long time but we would not hesitate in going back should we need to in the future. Excellent service, regular updating and there if and when we need them. I strongly recommend them.

Jayne · 12 October 2021

★★★★★ 5/5

Trustpilot

Easy and smooth process

We have found Anais from Romans, very easy to talk to, kind and understanding. Her communication skills and support have been very reassuring and helpful. Concerns and questions were answered promptly and we were guided by her professionalism. With Anais, we have found the renting experience smooth and easy to follow. I can’t recommend Romans highly enough. Thank you Anais!

Timea · 10 August 2022

★★★★★ 5/5

Trustpilot

Me and my partner had used Romans to…

Me and my partner had used Romans to rent a property in the Berkshire area this past month, and I found the process very straightforward.

Hugo · 14 April 2026

★★★★★ 5/5

Trustpilot

Excellent Service

Romans have been our letting agents for almost 30 years and we have had a happy and friendly relationship with them. The current staff in the lettings department are excellent but Kerry is particularly skilled at identifying customers needs. Our priorities have understandably changed over the years; Kerry’s help was invaluable last week when she offered us various options regarding our current management issues. She empathised with us, identified our problems and how they might be resolved. We have since accepted her excellent advice. Kerry is such a warm and generous lady, it's a real a pleasure to deal with.

Bertram · 6 September 2023

★★★★★ 5/5

Trustpilot

After previously using another “no win

After previously using another “no win, no fee” estate agent based in Reading, the experience was disappointing and lacked communication. Switching to Matt at Romans was the best decision we made.

Lucy · 24 February 2026

★★★★★ 1/5

Trustpilot

Extremely Disappointing Experience with Romans Real Estate

I have had an extremely disappointing and frustrating experience with Romans Real Estate. As someone who doesn't live locally, I have to travel a long way specifically for property viewings, which makes reliability and professionalism on the part of the estate agency paramount. Unfortunately, Romans has consistently failed to meet these basic expectations.On multiple occasions, Romans canceled property viewings without any prior notification, either by email or phone. This lack of communication not only shows a disregard for potential clients’ time but also causes significant inconvenience, especially given the distance I need to travel each time.Furthermore, my attempts to make an offer on a property have been met with consistent delays and unfulfilled promises. Despite my repeated efforts and assurances that I would receive a callback, the responses have been non-existent. It has been over a week, and I am still waiting to make an offer, with no substantial communication from their side.This level of unprofessionalism is not what one would expect from a reputed real estate company. It is disheartening and discouraging, especially for serious buyers who are ready and willing to proceed. Romans need to significantly improve their client communication and respect the commitments they make.I would urge potential clients to consider these issues seriously before engaging with Romans Real Estate. An agency that is unresponsive and unreliable can turn what should be an exciting home-buying process into a stressful and frustrating ordeal.

Ilkin · 3 August 2024

★★★★★ 5/5

Trustpilot

Fantastic Customer Service

We were the buyers so technically not the client but Romans made buying a house the best experience it could possibly be. We took their advice on having a mortgage advisor, Morgan who was brilliant and was available even on his day off to answer my questions. Catherine our move manager was absolutely on it and made the whole process so much easier. They really do offer a 5 star service and I would have no hesitation in using them again in the future. Well Done.

Lorraine · 1 August 2024

★★★★★ 5/5

Trustpilot

Very professional service

Very professional service. I got the asking price for my house in a matter of days. There was always someone available to answer questions or deal with glitches.

Dinah · 5 October 2024

★★★★★ 5/5

Trustpilot

Over the many years working with Romans…

Over the many years working with Romans and in particular Kimberley Garcia Jones would like to express that I have always received exceptional service without fail from Kimberley covering all aspects on the rental of my property. She always gives peace of mind and i do not have to worry on anything on the management of my property.Graham Evans

Graham · 4 September 2022

★★★★★ 5/5

Trustpilot

Donna our property manager have been…

Donna our property manager have been amazing throughout, she made everything easier for us and always very helpful. She deals with all our queries promptly.I cannot recommend Donna enough. Donna you were an absolute gem and we were very lucky to have someone like you helping us when need it along the way.

Emilia · 5 April 2023

★★★★★ 5/5

Trustpilot

Outstanding Customer Service!

I wanted to provide a good review on one of your staff members. Scott from Romans Bristol was absolutely amazing when we were looking for a property to rent in the Bristol area. He went out of his way to accommodate all our needs and made our move in process super easy. Highly recommend his services and very kind manner, it was very much appreciated.

Christopher · 4 November 2021

★★★★★ 5/5

Google

We are renting a property from Romans, and only moved in about a week ago. Was a little bit disappointed to come across several minor issues within our first week. Fortunately we have an amazing property manager and everything I notified her about was checked, and fixed if needed, within a week. Big shout out to Lisa! You're a star! PS: sorry for spamming your mailboxPositiveResponsiveness, Professionalism

Tico · 18 June 2021

★★★★★ 5/5

Google

Moved recently with Romans. Received impeccable service from the company, Ryan in particular. So attentive, outstanding communication, amazingly efficient and just so genuine. They made moving so easy and stress free. Ryan was everything I could of hoped for in an estate agent and will be highly recommend by myself for the superb service I received. 5 stars doesn’t even cut it, this man deserves a pay rise. Thank you Ryan!

Charley · 18 June 2020

★★★★★ 5/5

Trustpilot

Should have been with them since the beginning…

This was the third estate agent we had turned to to sell our house. We had already wasted 6 months, 3 with an immensely inept agent however, when we approached Ben, he listened to our previous experiences and in his cool, calm, collected manner, he reassured us that none of our gripes would be repeated. I left their office wanting to believe what he had said, half-doubtful he would keep his word based on my previous experiences with other estate agents. I shouldn't have questioned it really. Interest in the property doubled and his team constantly kept in touch. Mia and Oli were also superb with their friendly, positive, progressive approaches, making us feel at the centre of sale but doing ALL the work on our behalf. Ben practically guaranteed a sale when I first met him and he stuck to his word. They found a buyer within three months. Such a professional approach that took the huge pressure of selling our property away from us. I was a fool not to have gone with them from the beginning. Amazing efforts, thank you so much for getting us over the line.

Nardi · 20 August 2023

★★★★★ 5/5

Trustpilot

Pooja has been brilliant!

Pooja is leaving us as one of our property managers, and will be missed. I have been a customer of Romans for 11 years, over this time I have had many different property managers from my properties. I’ve never felt the need to write a review but she has been so good with us, super helpful and we really appreciate that.

Vikstar · 25 May 2022

★★★★★ 5/5

Trustpilot

Very happy with Donna-Marie Brant at Bracknell

Donna-Marie Brant has been looking after our rental flat for a number of years now. She is no nonsense and gives relevant, practical advice when dealing with issues which is what we like. Everything is dealt with efficiently. We have no hesitation in recommending and thanking Donna for all her continued hard work.

Melanie · 26 March 2023

★★★★★ 1/5

Trustpilot

Rude and unprofessional behaviour

Been treated very rudely over phone as we were on holiday for 10 days after a viewing and putting our offer .. we kept explaining our situation that we are on holidays and will be back but this person named Adam Colvim kept calling and pestering inspite of us explaining him so many times and finally asked us to never call again ???? Is this the kind of customer service you offer, do you not understand someone’s personal space .. we would take this bigger as we have call recording on the phone and make a formal complaint .. sad to see such behaviour

Seema · 18 August 2023

★★★★★ 5/5

Trustpilot

Kimberley is our Property Manager for…

Kimberley is our Property Manager for some years now. We truly value her knowledge and advice on our two properties. She is always professional and yet friendly. We depend on her a lot and dread to think of her ever leaving Romans. So good to have her as the go to person and she is easily accessible via email or telephone.

Martina · 9 May 2022

★★★★★ 5/5

Trustpilot

Yateley branch

Catherine, Kyle and Chris, (Yateley) were always on hand if needed.  Not pushy, just in the background with little updates.  They were efficient, courteous and knowledgeable.  We were unsure if we were going to sell when Christ came round, but he continued to reassure us that it was our decision, and they would be there, if and when the time came.  Kyle spent time going over the finer details of our requirements and Catherine, well, wow, what an asset to the company.  There were days when we just didn't think it was going to happen, but she was brilliant, and assisted us smoothly through.  Even passing on messages from our buyer to us, and visa versa.  Which I am sure was above and beyond! Thank you one and all!

NICOLA · 8 August 2023

★★★★★ 5/5

Google

I was just want to say a huge thanks to Lewis Bebb and Rebecca Rowley for their great, professional and friendly help in getting me my first property and it has been a pleasure talking to you both and I wish you both the best. Lewis go and continue your footballing career my friend and good luck.PositiveResponsiveness, Quality, Professionalism, Value

Izzy · 18 June 2022

★★★★★ 4/5

Google

Romans have been very supportive through 9 months of purchasing my property. Stephanie kept me well informed and we worked as a team to get the sale through with seller. I would like to take this opportunity to thank you for guiding and supporting me through this massive rollacoaster. Finally at the end of this long journey. Thanks Romans.PositiveResponsiveness, Professionalism

Stacey · 18 June 2022

★★★★★ 5/5

Google

Cannot recommend Stephanie and her team at Romans High Wycombe enough - punctional, happy to work around you, nice and friendly rapport, replies to communicatoins almost instantly , no need for chasing issues up etc, found the answers to any queries I had and always got back to me, personable yet very professional and all done with big smiles. Good old fashioned customer service in this modern world! Well done Stephanie and team!

Sue · 19 June 2019

★★★★★ 5/5

Trustpilot

A big thank you to Katie Page who has…

A big thank you to Katie Page who has been super helpful from start to finish, getting back to me quickly with any questions I had and gave really clear answers to everything. The process was very smooth and I felt well supported by the team, especially Katie so thank you again!

Sam · 6 April 2023

★★★★★ 5/5

Trustpilot

From my first contact with Romans it…

From my first contact with Romans Tilehurst it was a seamless transaction. Mark was very approachable and explained everything fully and put me at ease straightaway. I later met the manager Steve who took time out to go over a couple of points for me, nothing was too much trouble and Nathan was very responsive, they are a great team, well run and very customer friendly, i highly recommend them.

Jason · 19 March 2024