Romans High Wycombe reviews

★★★★★ 5/5

Trustpilot

Stephanie Furness and her outstanding…

Stephanie Furness and her outstanding support throughout the process of purchasing our property.Stephanie played a crucial role in guiding us through the entire transaction, demonstrating exceptional professionalism and dedication. Despite facing delays on our end, Stephanie maintained remarkable communication throughout. She consistently responded to emails and calls promptly and made numerous visits to ensure everything proceeded smoothly.Her honesty and trustworthiness were evident at every step. Stephanie's transparent approach and reliable guidance were invaluable, making a potentially stressful process much more manageable.I cannot overstate how grateful we are for her exceptional service. Stephanie’s commitment and expertise have left a lasting positive impression, and we wholeheartedly recommend her for her outstanding contributions.Thank you for your attention to this commendation.

Farzana · 16 September 2024

★★★★★ 5/5

Google

This review concerns Lorraine Phelps who is the property manager for one of my lets. Lorraine has been extremely responsive and tactful in dealing with difficult situations, and has gone out of her way to mediate and find solutions. I have been renting out with Romans for 20 years and Lorraine stands out as one of the most clued up and helpful members of staff I have dealt with.PositiveResponsiveness

Nicky · 28 August 2021

★★★★★ 4/5

Trustpilot

5 star move manager, 4 star's however as....

This would be a 5 star as our move manager Catherine was brilliant, helpful, responsive, patient. However it is 4 as I wouldn't use Lifetime legal again as they basically just sell my business and would rather find my own solicitor. The solicitors on both sides where slow and didn't give any feedback, that maybe the norm but 7 months to sell a property to tenants already living there is crazy. Lifetime legal as a the concept sounds great but underneath the hood the service needs checking/monitoring/auditing/governing somewhere by Romans. To be honest just ask the move manager she will tell you. I personally think the move managers have the best view on which solicitors are good or bad. So is this review a reflection on Romans as a whole, I'd say no, this review is a reflection of an individual who works at Romans, that said the experiences of the selling team was also good and have nothing to complain about dealing with the Romans teams, both selling and lettings

Mr · 2 November 2023

★★★★★ 1/5

Trustpilot

Swindon Taw Hill Branch

Swindon Taw Hill Branch, Very unprofessional, rented from them for 13 years (doesn’t mean anything) bad mouth the landlord saying how tight he is and will not pay for repairs, give you two months notice and when you call to say it might be a few days more until we can move out told they will take legal action, nothing else not oh sorry we can’t do that, just straight to we will take legal action, then a few days before you move out email you (no phone call) to say they can’t take the property back on the date they said they could? Given a new date by email (no phone call) waiting for a time, no time given then told to drop the keys at the agent at my earliest convenience (was not told this is how it works) drop the keys off to a young lad and then signed a post it note to confirm I have returned to keys, staff turn over is unreal but says a lot I wouldn’t want to work for there either and learn quickly to be a keyboard warrior, good luck to all the landlords that let them rent there properties for them

Sarah · 9 September 2024

★★★★★ 5/5

Trustpilot

Thank you Romans Tilehurst

It's been an absolutely lovely experience. We were going through a bit of a rough period, but thanks to them we have been able to find a suitable accomodation for us very quickly. They explained us everything, answered to all our questions, been very available and courteous. It's been such a smooth process so I would like to personally thank Nathan, who really helped and supported us, as well as Mark, Steve and Lorraine. Thank you guys, couldn't recommend you enough!

Serena · 27 October 2023

★★★★★ 1/5

Trustpilot

Hidden fees, Lies and Unnecessary Complications

They consistently lied about the property, and when we pushed back they patronised us for wanting more information. The agents will either call you 5 times a day, or be unreachable for a day or two at a time, and will never follow up with emails for the paper trail. They also had hidden fees and tried pressuring us to pay £80 for them to take the property off the market; I’ve never heard of this being done at other agencies. They never arranged the key exchange, so the sellers had to leave the keys with the neighbours, who we had never met prior to getting the keys. They made this process unnecessarily difficult, and if I could, I would have gone with any other estate agency.

Nadene · 6 September 2024

★★★★★ 1/5

Trustpilot

Not even a star to rate this agency!

Not even a star to rate this agency!They insist to use their solicitors and mortgage advisor, promising a faster process and a refund if the sale fell through due to the seller's fault. Despite paying all requested fees promptly, including additional charges for legal searches, after three months of delays, I was told the purchase required a payment in cash due to missing certifications from the leaseholder. They never shared their correspondence with the seller and i believe this was a fake sale, a scam for the buyer! And I'm sure I'm not the first one going through this kind of experience with Romans! Frustratingly, I later learned from other many agencies that this disclosure is usually made upfront to any potential buyers. When I requested a refund, both the estate agency and solicitor refused, citing penalties for not completing the purchase, something entirely out of my control. The agency's communication was appalling, with one agent hanging up on me and another being rude and unhelpful.This ordeal cost me over thousands£ and many months of stress and anxiety, severely impacting my mental health and disrupting plans with my partner. Despite promises of a smooth and quick sale, I was left feeling scammed and cheated. The agency’s behavior raises concerns about their professionalism and honesty. I am deeply disappointed and expect a full refund or, at the very least, an acknowledgment and apology for the distress caused! Since then I receive scam calls every day!

Cristina · 6 September 2024

★★★★★ 5/5

Trustpilot

Thank you Amy

Thank you Amy you were very professional and confident, It was lovely for you to say what a lovely house I have.Nothing was too much trouble for you, you explained everything. A genuine lovely person.

Theresa · 14 July 2024

★★★★★ 4/5

Trustpilot

Big thanks to Swindon team and Katie

Big thanks to Swindon team, especially to Katie and Debbie, great continuous effort to get un into our new home which we simply love. A single down point and that is in regards to the referencing company, not very efficient considering nowadays fast information access.We highly recommend Romans Lettings in Swindon, kind, respectful and genuinely helping, top professionals, we thank you.

VICTOR · 7 September 2022

★★★★★ 4/5

Trustpilot

Happy with the service provided

I have always found the staff at Romans extremely helpful especially Stacey Cowap who always answers emails very promptly. I have a fully managed service which means that any issues are dealt with by Stacey or one of her colleagues and they have a large number of vetted tradespeople at their disposal. My only criticism would be the extra charges they apply in addition to the management fee but on the whole very happy with the service.

Debbie · 18 December 2023

★★★★★ 5/5

Trustpilot

Great service from start to finish.

Great service from start to finish, Jarrad was fantastic always available for any questions we might have. Catherine was an absolute credit to the company without her i may well have changed my mind about selling we cannot say enough great things about her. no fault of romans more solicitors issues. Would highly recommend.Mhairi & Martin Hewson

Mhairi · 14 January 2023

★★★★★ 1/5

Trustpilot

Would not recommend

Ordered a dress which was lovely but didn’t fit. Wanted to send it back but they had sent me a blank page for returns - tried their landline which doesn’t work. Wrote a label by hand and returned it. That was 7 weeks ago and not credited it to my account. Would not recommend them and would not use them again.

Hollock · 12 August 2022

★★★★★ 1/5

Trustpilot

Be aware tenants!

Rented through Romans in the Buckinghamshire area. They couldn't get enough of me when I wanted to rent a property, however as soon as money changed hand's, they could not have cared less. I have also just found out my colleague, who is under a different branch, is going through exactly the same thing!I am a single professional renter working a very demanding job in clinically in the charity sector. In summary, The day of moving in, the downstairs utility, which was the only access to the Property, was being ripped out! I had no washing machine, no fridge. Romans claimed to have known nothing about this. Nor offered any solutions other than take my washing to a laundrette. I was left like this for over 2 weeks. The property also stank of cigarette smoke and took several days and cleaning to eventually rid the smell.I had 3 different "property managers" in the first 3 months of renting,none of which were responding to my emails.The open fireplace had bare sharp metal hanging down from it. They left me like this for 8 months.The TV aerial never worked and was never fixed in the time I was there despite me sending emails.The utility area was left filthy and fridge grim. Again despite several emails to get this cleaned they never done this and I was left to clean this myself (it really was grim) A contractor of the landlord entered he property without my knowledge, again Romans claimed to know nothing about this and they were being paid to manage the property. The property was left clean, oven clean carpets wet cleaned. It was better than when I moved in. However a relative of the landlord twice entered the property without prior notice despite the checkout not being completed, heaven knows what for or what he was doing. Again Romans could not have cared less and were charging me £300 for cleaning and £25 for damages which I initially tried to contest but was told in an email i can take it to arbitration which then after they will instruct a debt collection agency to collect fees!! This was a threat! Due to my work and the need to look after my mental health, I was left no alternitive to pay but i will pursue with their regulatory body, but without debt collection agencies hanging over me. My colleague, a mother of 2 and a senior Nurse is also going through simular with a Romans branch. It's really sad in 2023 how tenants can be treated and the blatant disregard for professional management and fair treatment. I write this review not for me but to protect the vulnerable people out there who do not have a voice.

James · 1 October 2023

★★★★★ 5/5

Google

Stacey Cowap in property management is simply brilliant, I reported 2 issues in the morning and dispatched two separate teams immediately and issues were resolved by 5pm. I hope her managers appreciate her qualities. I would also like to add my appreciation to Satcey’s colleague Sarah George who looks after us when Stacey is not available. Brilliant team work.PositiveResponsiveness, Quality, Professionalism, Value

· 18 June 2022

★★★★★ 5/5

Trustpilot

Friendly and helpful

Saffron went above and beyond finding me a property to view that suited my needs. Had a great viewing with Hannah, she was able to answer all of my queries perfectly.

Alastair · 2 September 2024

★★★★★ 5/5

Google

When l call Romans and Stacey Cowap answers she always goes the extra mile to help or pass on the problem to Paul..Great service thank you .

Bob · 2 April 2026

★★★★★ 1/5

Trustpilot

Very unprofessional staff

Very unprofessional staff. They only let us know the flat is not available to view after a 90 min drive to get there because they didn't have the correct keys. We were told this as we arrived at the property and there was opportunity for them to tell us before as we had a number of calls with them arranging the viewing that day. Just very disorganised and unprofessional. There was an attitude of not wanting to sort the problem and no remorse for wasting our time. To add on top of this the listing didn't even meet our minimum requirements which we had outlined to them.

Mei · 21 September 2023

★★★★★ 1/5

Google

Very unprofessional staff. They only let us know the flat is not available to view after a 90 min drive to get there because they didn't have the correct keys. We were told this as we arrived at the property and there was opportunity for them to tell us before as we had a number of calls with them arranging the viewing that day. Just very disorganised and unprofessional. There was an attitude of not wanting to sort the problem and no remorse for wasting our time. To add on top of this the listing didn't even meet our minimum requirements which we had outlined to them.

Mei · 21 September 2023

★★★★★ 5/5

Trustpilot

Excellent customer service

We had excellent service from Romans and especially our main contact Saffron Willmott. Every request was handled quickly and efficiently and Saffron was able to help with remote viewing of the property. She then supported us through the process, along with the full team and we are now happily renting the property. Recommended!

Paul · 4 May 2023

★★★★★ 5/5

Trustpilot

We have been with Romans about 6 months…

We have been with Romans about 6 months after a nightmare with our previous letting agents. They are really professional and are very quick at dealing with any issues. We recently had a leak from our upstairs neighbour and our property Jack Cracknell was able to get hold of the upstairs neighbour and sort it ASAP. I highly recommend Romans

Kristopher · 31 August 2022

★★★★★ 5/5

Trustpilot

Stephanie and her team have been great

Stephanie and her team have been great. No question has ever too big or too small. Stephanie has really kept me sane throughout the stressful selling process - great with communication whether it be on email or picking up the phone and couldn't be more grateful. I couldn't sing her praises enough. I would definitely recommend using Romans for the sale of a property.

Nikki · 21 February 2022

★★★★★ 5/5

Google

Been with Roman's for about a little under 2 years and they've been great. I want to make special mention to Wendy, who has always responded to our queries and concerns quickly and dealt with them briskly. She's been kind, helpful and incredibly professional. Despite going through a pandemic/still being in one, she still managed to make us feel like a priority. Thanks Romans; would recommend.PositiveQuality, Professionalism

Rhynal · 28 August 2021

★★★★★ 5/5

Trustpilot

Me and my partner had used Romans to…

Me and my partner had used Romans to rent a property in the Berkshire area this past month, and I found the process very straightforward.

Hugo · 14 April 2026

★★★★★ 5/5

Trustpilot

After previously using another “no win

After previously using another “no win, no fee” estate agent based in Reading, the experience was disappointing and lacked communication. Switching to Matt at Romans was the best decision we made.

Lucy · 24 February 2026