Trusted Agent profile · High Wycombe

Romans High Wycombe reviews

4.2

★★★★★ Great

1,872 reviews across 2 platforms

5 Crendon Street, High Wycombe, HP13 6LE

Romans's office in High Wycombe, at 5 Crendon Street, is rated 4.2 out of 5 across 1,872 reviews on two platforms, including 446 Google reviews rated 4.5.

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4.5 / 5

446

Reviews on Google

This office

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1,426

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

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Reviews

Every review we hold for the High Wycombe office, from every platform, shown as written. First names only.

5/5

Google

Kaitlyn Young (@LRG) was very professional, friendly, and helpful throughout the whole deposit return process. She kept us updated and made everything smooth and stress free. Really appreciated her support. Thank you, Kaitlyn!

John · 12 June 2026

Agent replied · 12 October 2026

Dear John Mariampillai, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Kaitlyn. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team

5/5

Trustpilot

Exceptional Service From Scott Stevens

We moved into a property in Clifton, Bristol last year with Romans. Since our first interaction, Scott Stevens has been an absolute delight to work with. Scott has consistently been kind, compassionate, incredibly hard-working and has answered all of our questions promptly. In all the years I have rented, Scott has comfortably been the best letting advisor I have encountered. I honestly can't stress enough how easy he has made the process of moving into a new home for my partner and I. I could not recommend Scott more highly if you planning to let with Romans.

Rupert · 13 January 2022

Agent replied · 17 June 2024

Dear Rupert ,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Trustpilot

I had a property viewing with agent…

I had a property viewing with agent name Jay in Basingstoke. very professional, helpful, was able to answer most of question and with positive vibe. does not matter if get the property but i am happy with the service he provided. Thank you Jay

Yogendra · 3 October 2024

Agent replied · 23 October 2024

Good AfternoonCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanksCustomer Care Team

5/5

Trustpilot

Fantastic service.

I met Christine Lancaster since January 2020 I rented this property, she is a wonderful property manager to me. Anytime I needed something to be fixed in the house she didn't hesitate to get it solved. English is not my first language so sometimes I find it a bit difficult to explain my needs but she'll be patient and polite untill she gets what I meant.

Nana · 4 July 2023

Agent replied · 17 June 2024

Dear Nana OwusuwaaCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Trustpilot

Great service during hard times

Karl, Alison and the team at Caversham were very helpful and professional during a difficult time for me after my mother died from covid in December 2020Karl in particular was keen and professional from our first meeting with the house valuation and marketing at the Star road property through to Alison who pushed the sale over the line at the end of august when completion took placeI will be eternally grateful to romans for helping me Best wishes Mark

Mark · 24 February 2022

Agent replied · 17 June 2024

Dear Mark,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks,Customer Care Team

5/5

Trustpilot

Benjamin Nujeerallee, Great Customer Service

I am a Landlady and have found Benjamin Nujeerallee to be a true professional … reliable, patient and very responsive to both tenants and me! He can be counted on for his word (very important) to me and my business. Yes, absolutely recommend Benjamin to get the job done (whatever it is), as well as follow up as necessary.Thank you Mr. Benjamin … for all your help, accountability and assistance! I give (5 stars) *****

C · 26 August 2022

Agent replied · 17 June 2024

Good afternoon,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Trustpilot

I want to thank Amanda for her…

I want to thank Amanda for her excellent services in securing my house in Swindon (Taw Hill branch).

Janet · 27 August 2025

Agent replied · 24 September 2025

Dear Janet N. Torhee We greatly appreciate your 5-star review and the time you took to share your experience with Amanda. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

5/5

Trustpilot

Romans performance

I have recently used, for the first time, Romans Swindon to market and let my flat. Lauren and Mia of Romans have been very proactive and knowlegable and have kept me fully informed throughout on progress. My flat was let quickly and for a realistic rent. The letting process has gone very well and I have been very pleased with the entire Romans experience.

MR · 16 September 2025

Agent replied · 24 September 2025

Dear Mr n Willis. We greatly appreciate your 5-star review and the time you took to share your experience with Lauren & Mia. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

1/5

Trustpilot

The Worst Estate Agents Ever!

The team at Romans High Wycombe were the worst I have ever come across. I have been renting since I was eighteen and have never experienced such a disregard for my health or well being. I took on the property in June and was plagued with heating and hot water problems. The property was damp and destroyed both my skin and chest. I actually paid my rent in full and moved out of the property early. Lisa is unprofessional having lied to me and ignored my complaints. She left me in freezing temperatures without both hot water and heating. I find the team in High Wycombe especially the property manager Lisa both disgusting and morally without conscience. I would not recommend Romans to anyone.

Sheila · 11 December 2021

Agent replied · 17 June 2024

Dear Sheila We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team

4/5

Trustpilot

Romans Bristol

Scott Stevens was amazing to work with, throughout the whole process - they wanted nothing but to find me the right place and did exactly that! Scott and Abigail Jones have been nothing but helpful, updating me whenever possible - even to let me know there’s no updates just yet.The process in reporting to the Building Manager to get things sorted has been slow as the contractors were meant to do it when I moved in two months ago… but good other than that.

Ciara · 6 December 2021

Agent replied · 17 June 2024

Dear Ciara,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Stephanie and her team are amazing they have made the sale of my property very simple they always kept me informed of what was going on, I would like to thank especially Sapphire, Emily, and Roshane for all of there help as well. I would recommend Romans to anyone if you are selling a property or letting out a property with them. Thanks again Rob Youl.

Rob · 18 June 2023

Agent replied · 17 June 2024

Dear Rob Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

4/5

Google

Kaitlyn negotiated with the tenants in a professional manner in what was a difficult situation.

Norman · 5 October 2026

Agent replied · 12 October 2026

Hi, Norman Birkitt! Thanks for the great review! All the best, Customer Care Team

5/5

Google

We had some unpleasent experiences with our downstair neighbor. Fortunately, Romans, especially Monika Milewski, took it very seriously and got the landlord to agree on an early release. At the end, everything turned out well, but we did fear for some rather large expenses, since we paid 6 months up front. Luckily, they found a new tenant very quickly, so only ended up paying an early release fee. Highly recommended -- they care for their tenants.

Kenneth · 18 June 2022

Agent replied · 17 June 2024

Dear Kenneth, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

4/5

Trustpilot

Romans Maidenhead

I have just completed on a property and dealt with Romans Maidenhead branch. Both Adam and Chloe supported and guided me through the process along with Cheryl who joined at the end. All three were brilliant. They got me answers quickly and worked with both solicitors to push the sale on. My only advice would be to get the move managers involved far earlier in the process. As soon as Cheryl was involved things moved very quickly. This would have really helped to have her earlier in in the process.Thank you all. You were great

Isabella · 17 November 2021

Agent replied · 17 June 2024

Thank you again for taking the time to let us know how we did. We hope you have a great day!

1/5

Trustpilot

Romans agency

We were renting from Romans agency in Bath. We left as soon as our contract ended. We got a flat in a building with a night club and homeless shelter across the street. And nobody tell us this. Apart from the noise and questionable security, what about the crowds every day and every third night in a middle of pandemic? Bottles, glasses, handkerchiefs or just semiliquid waste on the street. Everybody is free to do whatever he wants but I had to be witness of this for 6 months? This is deception, as a solicitor told me.We were renting from Romans agency and never again.

Boyan · 2 November 2021

Agent replied · 17 June 2024

Dear Boyan We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectat ion in this instance.Kind regards, Customer Care Team

5/5

Trustpilot

Rented a property through Romans

We have rented a property through Romans in Bracknell for 18 months. Our property Manager, Sarah Boyens was always very professional, friendly and helpful. She always responded quickly and efficiently to any issues and followed up with us to ensure that the work had been done. Our leaving process was very clear with helpful tips and guides to what needed to be done.

Trevor · 19 August 2023

Agent replied · 17 June 2024

Dear Trevor LovegroveCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Trustpilot

Exceptional service from Stephanie, Catherine & team

I cannot thank Stephanie, Catherine and the team enough! Everything Stephanie committed to doing, she delivered and exceeded our expectations. Within two weeks, Stephanie had arranged an open day and sold our house!The team were professional, knowledgeable and efficient throughout each stage of the selling process.Despite a stressful experience with solicitors, Catherine consistently reassured me and partnered closely with our purchase until the end.Thank you Stephanie, Catherine and team for all your help and support :)

Amy · 17 May 2022

Agent replied · 17 June 2024

Dear Amy,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

4/5

Trustpilot

Professional Service and Helpful staff - Lower Earley

Lower Earley Branch - After reading the reviews, other branches do not seem so successful, however this branch is very good. Staff respond promptly to queries and a very helpful and friendly. I am happy to be renting on of their properties as I feel looked after. Other estate agents in the area were very unprofessional and lacked prompt communication. Antony is particularly helpful. I only knock one star off as it was not disclosed within the tenancy the frequency of inspections to my property, this part was very vague.

Saffron · 6 October 2021

Agent replied · 17 June 2024

Thank you again for taking the time to let us know how we did. We hope you have a great day!

5/5

Trustpilot

Good service and we are very happy customers.

We chose Romans to sell our property as Ian Lewis was the most professional and friendly of several we met. The sales process was well managed throughout, a buyer was found quickly and the sale could have been concluded quickly, but for issues with the purchase of our new property. Ian also assisted with that, where possible. Both properties complete in 1 week and we are happy to recommend Romans in Wokingham.

Gordon · 27 October 2022

Agent replied · 17 June 2024

Dear Gordon Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Trustpilot

Jade has been instrumental in resolving…

Jade has been instrumental in resolving certain issues with our departure from the Roman group. What a pleasant, helpful and caring individual - a credit to herself firstly and then the company- Romans is very fortunate to have an employee of her calibre!

Customer · 19 September 2024

Agent replied · 23 October 2024

Dear Customer 17Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Jade a 5 star rating! Many thanksCustomer Care Team

5/5

Google

We cannot thank Romans enough for every step of the sales process. Even during ‘lockdown’ they secured a buyer in just over three weeks. The staff at High Wycombe were amazing; responsive, proactive and professional. Their Client Liaison, Lyndsey, shone and kept us in the loop. Stephanie, Chris and Callum worked so hard on our behalf. If only our buyer’s buyer had also used Romans then the date from sale to completion may well have been quicker and the transition smoother. Sadly they chose another firm, Wye, who were the complete opposite; unresponsive and unprofessional. We would recommend Romans, and already have, in a flash.PositiveProfessionalism

Steve · 28 August 2021

Agent replied · 17 June 2024

Hi Steve Lodge, Thank you for the great review of our Romans Estate Agents High Wycombe team. It’s fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards Customer Relations Team

5/5

Google

Anyone looking for an Estate Agent in this area I would strongly recommend Romans. I was purchasing a property from them and every step of the way they were extremely helpful, reliable and professional. They ALWAYS returned calls, emails and go above and beyond to understand your needs and help get you through to completion. Shoaib and Charlotte were brilliant but a massive shout out to Stephanie Furness, she has been outstanding in the whole process. I think if it wasn't for her I probably would have gone crazy and lost the purchase of my new house due to the sale of my property and other factors which were out of their control. Thank you so much Stephanie.PositiveResponsiveness, Quality, Professionalism, Value

Lorraine · 28 August 2021

Agent replied · 17 June 2024

Dear Lorraine Thank you for the great review of our Romans Estate Agents High Wycombe team. It’s fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards Customer Care Team

5/5

Google

Romans have been fabulous with our recent house purchase. Stephanie and Elaine and the team have been extremely professional and responsive from the very moment we started this whole process. What was most impressive though was the level of care and personal touch the team had - we felt very well looked after throughout! We were working to tight timelines and Stephanie did a sterling job working efficiently and liaising with everyone involved to meet these timelines - so a massive thank you to Romans for making this whole process so smooth. Would 101% recommend!PositiveResponsiveness, Quality, Professionalism

Tess · 28 August 2021

Agent replied · 17 June 2024

Dear Tess Brina! Thank you for taking the time to review your recent experience with our Romans Estate Agents High Wycombe branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further. Kind regards Customer Care Team

5/5

Google

Romans have been so helpful throughout the entire purchase from start to finish. They were flexible when it came to the viewings and making sure i could view it multiple times before i put the offer in. They were highlight knowledgeable about the property and were swift between offer and accepted. I used the recommend Romans solicitors also and the team managing this were responsive and helped drive an accept to complete in 2months during covid (both buyer and seller had no chain). I used Romans to communicate with the buyer and their solicitors the whole way through and if it wasn't for them chasing and supporting, the process would have taken much longer. Huge thank you! Specific thanks to Emily at Romans High Wycombe and Charlotte and Elaine who helped with the solicitor process.PositiveResponsiveness, Professionalism

Lauren · 28 August 2021

Agent replied · 17 June 2024

Dear Lauren Thank you for the great review of our Romans Estate Agents High Wycombe team. It’s fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards Customer Care Team

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