Hurst Estate Agents High Wycombe reviews

Hi Helen, it was a pleasure acting for you in the sale of your property and Keeva was delighted to hear how pleased you were with her efforts. Wishing you all the best, Team Hurst.

Dear Edi GG, Firstly, we are sorry that you felt the need to post a negative review. We are aware of the detail in your case and when you vacated the property. It is probably worth us pointing out the process to you as we do understand, from where you are sat, waiting over a month for your deposit seems an unreasonable amount of time. On the day that you moved out we had a full check out conducted. Once the report is finalised this is always compared to the check in report. We instruct a third party to conduct the check ins/outs and any suggested costs that may be put forward are under the ARLA guidelines backed up with detail and photographic evidence. The landlord then decides whether they wish to propose any deductions, based on the report. As you have seen these reports are incredibly thorough. Unfortunately, in your case, we were not able to instruct the DPS to release the deposit any sooner and we were waiting a considerable amount of time to receive instructions from our client as to how they would like the deposit treated. We would like to remind you that in this situation we are the agent who is merely the mediator between the parties endeavouring to reach an agreement that everyone is happy with, along with trying to avoid the formal DPS dispute procedure whereby someone will be left disappointed. We wish to make it clear that we do not suggest any deductions and deliberately instruct a third party for these reports to be produced in order for us to remove any accusation of biasness. As you experienced the reports are openly shared with both parties and we do our best to manage expectations as much as we can, we are pleased you received your full deposit after a negotiation period. Finally, we take this opportunity to wish you well in your new home and for the future.

Dear Sir/Madam, We are honestly perplexed by this review as we have no history of any such situation/event you are describing and given your name is not part of your Google account we are unable to source any record of you. We note you have posted negative reviews on other companies accounts, who all also refute your claims! If this is genuine, please contact us and we will investigate your case immediately. Regards, Hurst Management Team.

Dear Magdalena, so kind of you at such a busy time, to make the effort to leave us such a glowing review, we all really value your positive feedback. At Hurst, we are all very aware of how stressful moving home can be and were delighted to hear Kieran's efforts to support you were appreciated. We all wish you all the best in your new home. Kind regards, Team Hurst.

Dear Andy, thanks for your feedback and sorry to hear your views. We have looked into the sale which as you stated was back in 2022 and can see detailed notes on file that it wasn't that your buyer couldn't afford the property from the outset, more that their situation changed during the process, which unfortunately can happen. The two weeks notice you refer to is standard in the industry with all agents. We are pleased you still managed to sell despite these complications. All the best, Team Hurst.

Thank you Mark, it was a pleasure assisting you and we are delighted to have got you moved in two months, no mean feat in these Covid restricted times, but testimony to some good work by the solicitors we recommended to you. Good luck in the new home.

Dear Terri, thank you for the positive feedback, we are always happy to hear our efforts are appreciated. We wish you good luck in your new home. All the best, Team Hurst.

Kate has been an important part of our team here for over 10 years and we are lucky to have her. Thank you for taking the time to leave such a lovely review it makes all our efforts worthwhile and has made Kate's day.

Hi Karen, thanks for the positive review, we all enjoyed working for you and wish you all the best in the future. Team Hurst

Dear Anna, thank you for your positive feedback on Alexandra, she is a very dedicated and hard-working agent who was so delighted to receive your feedback. All the team here work tirelessly at times to ensure our customers receive the best service possible and are always so happy when feedback reflects their efforts. Wishing you a lovely Christmas in your New Home. Team Hurst.

Dear Mr Daswani, Unfortunately, it has taken us longer to respond to you than we would have liked, but we had to fully investigate the matter. It saddens us that you felt the need to air your views negatively in this way when you had already been assertive to staff in the office when you attended, having landed back in the country. We strongly deny the accusations you have set out below. We marketed your property in the usual way, with interest being generated. We found you some tenants that qualified and were also keen to take the property. There is no way of politely saying this, but the property was left in a far from satisfactory condition and quite frankly it would be unfair and unreasonable to expect tenants to move in with how it presented. Many weeks passed from when the tenants made their offer to their final inspection before finalising the move in and this was as a result of tedious communication with yourself, it was virtually impossible to reach you on the phone, email was better at times but laboured. We fully respect and understand that you have a busy schedule, but numerous calls were never returned, and your prospective tenants exercised patience in this regard. The property does not present very well, resulting in enquiry levels being lower than we would have liked, but tenants were found, referenced and paperwork drawn up at cost to us. During this whole time, you kept the property on the open market with another local agent, despite being asked to remove this. You insisted the property had been cleaned, it hadn't, and we have several pictures confirming this as well as numerous items being left in the property on the cusp of the tenants moving in. Due to time and condition the tenants decided to withdraw as the property was far from ready, this was not as a result of our lack of coordination of maintenance but awaiting instructions from yourself to do so before cost being incurred. The invoice in relation to the electrical work you agreed us to instruct, still remains unpaid and despite you telling us on many occasions your other agent has a queue of offers and tenants the property still remains available. We would be more than happy to resume the marketing, but we would need clear instructions in relation to the works needed to bring this up to standard before doing so.

Dear Sunny, thank you for sharing your positive experience, it was a pleasure assisting you and we all wish you well in your new home. All the best, Team Hurst.

Dear Simon, thank you for the 5 star review. The team were all really pleased to hear you were satisfied with their efforts, and we all wish you well with your onward move. All the best, Team Hurst.

Dear Andrew, thank you for your kind words regarding Natasha, it's always lovely to hear that our staff and their efforts are appreciated by our tenants. Always been a pleasure looking after you, all the best, Team Hurst.

Hi Colin, thank you for the 5-star review. We are so pleased to have helped you move again, and wish you well in your new home. All the best, Team Hurst.

Dear John, we are sorry you felt compelled to lodge a 1-star review without discussing the situation with us directly. Your explanation of events does not mirror our experience of the situation. Our landlord kindly showed you the property as you attended directly, without an appointment and not registering with ourselves resulting in us not being able to ascertain your circumstances and eligibility which would have negated any disappointment. We are sorry if you feel that your experience warranted a poor review, and we would be more than happy to discuss this with you in greater detail and advise you of the process. If we do not hear from you, then we take this opportunity to offer you best wishes for the future. Team Hurst

Dear Alex, it was an absolute pleasure for all of us looking after you and assisting in finding your new home. We are equally pleased that like so many of our customers you found our recommendations to associated services to be both cost-effective and of a high quality of service. We do our best to be a 'one-stop shop' offering all the services buyers and sellers need to make our customers lives convenient and transactions simple. Furthermore, we all wish you well in your new home, and thank you for your kind words. All the best, Team Hurst.

Dear Mr Levy, thank you for your kind words and to Eleanor for helping you post this review. It was a pleasure dealing with you, and we hope you will be very happy in your new tenancy with us. Have a great Christmas and a happy New Year. All the best from Team Hurst.

Dear Aaqib, Thank you for taking the time to share you positive feedback to the service you received. Susan and the team were delighted to know their efforts were appreciated. Good luck in your new home. Rgds Team Hurst.

Dear Carla, thank you for the kind words and 5-star review, the high praise means all the more given you're an estate agent yourself. It was a pleasure supporting you, and we all wish you well in your new home. All the best, Team Hurst.

Hi Kritika, Thank you for your kind words we are all delighted you were happy with the service we provided. We all work very hard to try and get it right, so it's lovely to hear your words of appreciation. Good luck in your new home. Team Hurst.

Dear Grant, as a professional local estate agent we are governed by strict Town & County Planning Rules regarding boards and their placement, something we take very seriously. We can't see any record of you on our database as having engaged with us, however if you have a concern regarding a particular board's placement, please contact us so we can address your concerns and if appropriate, organise for the board to be removed or re-sited. All the best, Team Hurst.

Dear Maxine, thank you for taking the time to review us. It was a pleasure working for you, and we wish you both well in your new home. All the best, Team Hurst.