Ford & Partners High Wycombe reviews

★★★★★ 1/5

Google

Unfortunately, this has been by far the most stressful tenancy my partner and I have ever experienced, and I would strongly advise anyone considering renting through Ford & Partners, particularly the properties on Chairborough Road, to think very carefully. Our concerns actually began before we even moved in. During the viewing, we were unable to view the actual flat we would eventually be renting because it had not yet been completed. We were then encouraged to proceed with the tenancy, despite the property not being ready. Our original move-in date at the end of May 2025 had to be delayed because the flat was still unfinished. When we were finally able to move in, the property had still not been properly cleaned, and we discovered a dead rat inside the flat on the first day. From the beginning, the property appeared to have been renovated to a very poor standard. There were lumps of dried plaster and silicone left on the floors and doors, and it felt as though very little care had been taken when preparing the flat for tenants. The biggest issue throughout our tenancy was persistent damp and mould. Although remedial works were carried out on more than one occasion, the mould repeatedly returned. It came back in August 2025 and remained present until the day we left the property, despite countless emails, inspections, contractor visits and assurances that it would be resolved. This was in the property's only bedroom, meaning we spent months living and sleeping in those conditions. There were also numerous other issues throughout the tenancy, including leaking plumbing, pest problems, failing plasterwork, and security concerns. The storage cupboard allocated to our flat is located in the communal hallway. Due to the poor quality of the renovation, the door did not fit the frame correctly and we were initially given a key that did not fit the lock. Because the cupboard could not be secured properly, some of our belongings were stolen while we were away and others were damaged. It was only after reporting the theft that the lock was replaced. Even then, the contractor failed to provide us with the new key, meaning we had to make another trip to the office simply to gain access to our own belongings. I was also provided with incorrect information regarding the likely council tax costs before signing the tenancy, which affected our budgeting and affordability calculations. Throughout the tenancy, we repeatedly informed the agents that we did not intend to continue living at the property because of the ongoing issues. Despite this, when we eventually moved out and requested an earlier surrender, we were told there were insufficient grounds and were required to continue paying rent until 29 June 2026, despite the property being empty and still requiring significant remedial works. The most disappointing aspect of the experience was the lack of urgency shown in resolving problems while we were living there. Ironically, contractors were arranged to redecorate the bedroom only after we had moved out, even though the mould had been an ongoing issue for many months. Overall, the experience caused us a great deal of unnecessary stress. We were patient, cooperative, allowed access for numerous inspections and contractors, and documented every issue throughout the tenancy. Sadly, it often felt as though meaningful action was only taken after problems escalated rather than when they were first reported. I hope this review helps prospective tenants make an informed decision before renting through Ford & Partners

Jasmine · 11 August 2026

★★★★★ 5/5

Google

We used Fords to manage the sale of our house in High Wycombe. Compared to some other agents that we had spoken to Sam Ford was confident of a sale at a higher valuation and the successful sale has proven that Sam was right to go with the higher asking price which of course has benefitted us. Throughout Sam and his team (particularly Lila-Grace) were a pleasure to deal with, "on-it", efficient and pragmatic when inevitable sticking points arose. They kept us updated when needed and handled viewings professionally and without fuss. I highly recommend using Fords to sell your home. Thanks Sam, Lila and team.

Russell · 11 March 2026

★★★★★ 5/5

Google

I cannot recommend Lila enough! She was absolutely amazing through the whole buying process! From chasing the solicitors and the seller through what was a very long and stressful process to checking up on me every so often to check if there was anything else she could help with. She truly went above and beyond any expectations I had! As a first time buyer she helped me understand the process and was always on my side to get everything done as quickly as possible! Thank you Lila!!

Claire · 4 November 2025

★★★★★ 5/5

Google

I have used several estate agents in High Wycombe and Marlow over the years, and Ford & Partners is the best one in the entire area. If I could give them 6 stars, they would deserve it. Not only did Sam, Lila-Grace and the team come out of their usual area to appraise our house, but their professionalism and honest feedback made us want to sign up with them straight away. The team gave us regular updates and feedback and not only did they find us a buyer quickly, but they also helped our buyer to sell their own house too. Sam was absolutely brilliant throughout the process, keeping all solicitors and parties moving along. We have also let a flat out using Ford & Partners and they have been first class. Only use this team if you want an honest and excellent service.

Mr · 3 November 2025

★★★★★ 5/5

Google

We recently sold our home through Ford & Partners in High Wycombe and could not recommend them highly enough. Our agent, Benas, was fantastic from start to finish. We chose Ford & Partners after viewing many properties with different estate agents, and they stood out immediately. Their local knowledge, attention to detail, and personal touch set them apart. As sellers, we were impressed by the bespoke strategy they designed for our property, targeting the right audience, filtering out time wasters, and maintaining strong communication throughout. Benas kept us informed at every stage, managed the buyers with professionalism and care, and delivered excellent marketing with high quality photography. Their pricing is competitive, but their service feels distinctly premium, with traditional values of quality and relationship at their core. An outstanding, trustworthy, and genuinely human estate agent. We would recommend them without hesitation to family and friends.

Iain · 20 October 2025

★★★★★ 5/5

Google

So I have just rented a property through Ford and Partners and I must compliment their professionalism and smooth onboard process from beginning till the end. Was also impressed with quick and automated referencing process. Have mainly dealt with James and Samuel and they are top guys. Don’t remember the name of the lady who showed us the apartment but wanted to thank her specially, for being so patient with us and answering all our queries politely and without any rush. I totally recommend F&P for any realty needs. Thanks ya’ll for making our moving process pleasant and stress free.

Taukir · 11 October 2025

★★★★★ 5/5

Google

I had the pleasure of working with Benas and Lila at Ford & Partners Estate Agents, and I cannot recommend both of them highly enough. From the very start, they have demonstrated professionalism, efficiency, and excellent communication skills. Benas was always quick to respond to my queries, kept me updated throughout, and provided clear advice at every stage. His dedication and attention to detail made me feel confident and supported, which is so important when dealing with property matters. He went above and beyond to ensure the entire process was as smooth and stress-free as possible. If you're looking for an estate agent who genuinely cares about their clients and is committed to delivering exceptional service, Benas is the person to go to. Thank you for your hard work and outstanding support!

Najmulhadi · 11 October 2025

★★★★★ 5/5

Google

For our recent purchase in High Wycombe, Ford & Partners assisted us in acquiring our first property. We are extremely satisfied with our decision to engage their services. They were meticulous in understanding our requirements and presented us with appropriate properties. They adeptly responded to our numerous inquiries, and once we decided on a house, they provided guidance and support throughout the entire process, ensuring a stress-free experience. We would like to extend special thanks to Ben and Sam for their professionalism and unwavering support during the transaction. Their regular updates and follow-ups contributed to a seamless overall experience. We highly recommend Ford & Partners if you are seeking an estate agent in the High Wycombe area for any property-related matters.

Vaibhav · 11 October 2025

★★★★★ 5/5

Google

I’m so grateful to Ford & Partners, particularly to Lila and Benas, for their outstanding support throughout both the sale of my previous property and the purchase of my new home. Their dedication, professionalism, and constant communication made the entire process smooth and reassuring. Lila and Benas went above and beyond at every stage, keeping me updated, answering questions promptly, and ensuring everything ran to plan. Their attention to detail and genuine care made a real difference. I wouldn’t hesitate to recommend them to anyone looking for a reliable and proactive team. Thank you both for helping me settle into my new home with confidence and peace of mind.

Bruno · 7 October 2025

★★★★★ 5/5

Google

I recently sold a property through Ford & Partners and I could not be more pleased with the entire process from start to finish Sam and his team were professional and knowledgeable of the area. From my first meeting with Sam his expertise in the local market was evident and he provided me with a comprehensive strategy to ensure a successful sale not only did Ford & Partners make the selling process seamless they took the stress out of it their support and communication made me feel valued as a client I would highly recommend Sam and his team to anyone looking to buy or sell a home

Katrina · 7 September 2025

★★★★★ 5/5

Google

My partner and I went for a viewing in High Wycombe and we were so impressed with the professionalism and communication. Jacquie was ready with everything we needed to know and with the tenant being in the property when we viewed it, she made it so easy to feel at ease, for us to look at the place and for the tenant as well. Highly recommend Ford and Partners Estate Agent for property hunting.

Gregory · 3 November 2025

★★★★★ 5/5

Google

Had a really good experience with Fords. Lila was very helpful with pushing the move through to a desired completion date. No issues and quite a speedy process. Would use Fords again in future. Thanks again

Luke · 11 August 2026

★★★★★ 5/5

Google

Excellent service throughout the selling process, always contactable and willing to help (especially Lila who has been brilliant).

Adam · 11 March 2026

★★★★★ 5/5

Google

From start to finish Ford & Partners provide a professional and personal service that helped us to sell our property and move on to the future home we had dreamed of. An honest & well researched valuation - where some larger firms had low-balled to try and turnover the property quickly, Ford & Partners were willingto work hard to achieve the true value of our home. All viewings were organised in plenty of time and carried out with minimal disruption. Once offers were made, they handled the bidding process is a very professional manner to secure the best price for us. Then throughout the sale process Ford & Partners were always avilalble for updates and help with progressing the sale, up to the day of completion. Thank you to Benas, Sam & the rest of the team at Ford & Partners for all their efforts on our sale. Not the biggest estate agents in High Wycombe, but definitely the best service on offer.

Lewis · 26 October 2023

★★★★★ 5/5

Google

Sam was absolutely amazing throughout the sale of our property, he always ensured that we were kept upto date throughout via emails, calls as well as their property portal, which I feel is a game changer as you never had to chase to find out where the buyers were in their process as the portal was always maintained. Myself and my Partner would highly recommend Ford & Partners to anyone looking to sell their property.

Wayne · 26 October 2023

★★★★★ 5/5

Google

We needed to move urgently but due to the market situation wasn't able to find a house until one week before we needed to vacate our previous rental house.My husband called Ford and partners to check if they had any houses and spoke to Ian on a Friday evening .lan was so polite and friendly .He showed us two houses on the Saturday morning and we chose one.He was available urgently on the phone through out the process and helped us to get in touch with the landlord answering all our queries. We moved into the new property on the next Friday, l still can't believe it took us just one week to move in from calling Ford and partners to moving in. I would highly recommend this agent due to high quality of professional regard and service.

Aysha · 26 October 2022

★★★★★ 5/5

Google

As a “first time renter” I wanted to work with someone who I could trust, and could advise and reassure me throughout the process. The Team at Ford, more than delivered on that. They found a selection of prospective Tenants for me to consider and handled the process from start to finish. This gives me the peace of mind that my property is being well looked after had been a hassle free process and I would definitely recommend them

Heather · 11 April 2026

★★★★★ 1/5

Google

Unfortunately, I am very disappointed with this agent. Serious errors were made by the owner, Sam (which included trying to force us to do something our solicitor instructed us not to do). He has yet to apologise or try to make amends three months on. Instead, he has decided not to respond to any emails (from either myself/my Solicitor) or to make any attempt to remedy the situation. The sale fell through as a result of incorrect information being passed to the buyer/their Solicitors. Now we are back to square one. I feel that this is an unprofessional way to run any business!! I am shocked and extremely disappointed. This has been a massive learning curve! Please do better, Ford and Partners.

VALE57 · 11 March 2026

★★★★★ 5/5

Google

I can recommend Ford & Partners very Highly Indeed. As an overseas Landlord, I need a helpful, knowledgeable and caring local Agent. When my last Tenant's Contract finished in December 2020, I changed from an Agent nearby, to Ian Thomas at Ford & Partners .He found me suitable Tenants in two weeks ,sent me Videos of my Apartment's condition after Clean down, arranged new EICR Electrician & Certification, Tenants' Profiling & Check-in Report and follow ups on a regular basis personally by Telephone to me in Germany....he even did a minor repair for me at no extra charge ! All this in just over two weeks. As CV19 prohibited me from travelling to the UK, I am extremely thankful to have Ford & Partners and especially Ian, taking care of my Property and my Tenants' need...Compared to the service I received from my last Agent, this is like a weight off my Shoulders...I can highly recomment the Professionalism , Knowledge and Empathy of Ford & Partners in High Wycombe and I wish them all success for their new Venture in 2021 and for a very ,very long future.

George · 26 October 2021

★★★★★ 5/5

Google

Lila was amazing from start to finish with our transaction. This is a second property we sell through them and the whole team have been extremely professional from start to finish.

Martin · 11 February 2026

★★★★★ 5/5

Google

really happy with my experience with this letting agency the whole process has been smooth and well organised which made the moving process a lot less stressful the team have all been helpful and professional but jacquie really stood out from the start she did the viewing with me was always easy to get hold of and explained everything clearly which made the whole process feel a lot less overwhelming everything’s been handled really well and i’ve felt properly supported throughout would definitely recommend!!

Kayla · 2 January 2026

★★★★★ 5/5

Google

We were so lucky to have found Sam as the estate agent during our purchase process. He was extremely supportive and always available throughout our entire house buying ordeal. He acted as a mediator not just with the sellers, but with our own (less than prompt) solicitor, as he almost single handedly managed to bring the sale to a close. I especially appreciated his patience, his sympathy throughout the whole decision making phase, his understanding of our concerns and how he managed to ensure both sellers and ourselves were getting the best possible deal. That is quite the difficult balance to strike, and yet Sam was brilliant at it. As a buyer I hope you will find Samuel on the side of the estate agency as you will have to struggle much less to get things done. As a seller, I hope you chose Sam as he will ensure you get a fair price for your home while pushing forward to close quickly and keeping all parties happy.PositiveResponsiveness, Quality, Professionalism, Value

Carolina · 26 October 2020

★★★★★ 5/5

Google

We have just completed our purchase! Definitely the easiest and most stress-free house purchase to date with particular thanks to Samuel of Ford & Partners. Samuel has been exemplary in assisting us on every step of the journey, from the initial viewing to delivery of the house keys, acting as an impartial mediator between us and the sellers. If you are looking to sell, my recommendation would be to sign with Ford & Partners, in part being a smaller estate agent, they are able to give you more hands on time, active communications, and going the extra mile.PositiveResponsiveness, Quality, Professionalism

Sun · 26 October 2020

★★★★★ 5/5

Google

Me and my partner are first time renters- ford and partners made the move so quick and simple, we moved and settled within weeks with constant contact from the team. Thanks to James, Jacquie and the team !!

Pops · 20 October 2025