Chancellors High Wycombe reviews

★★★★★ 1/5

Google

They are the worst estate agents I have ever come across the staff make promises they will call back to arrange a simple viewing then they don’t. The manager is rude unhelpful. They are con artists they only offer to let you view a property if you go with their mortgage broker using COVID as an excuse. The staff are most unhelpful. Unfortunately I found my dream home which is being sold through them but I have decided not to go ahead with it due to their lack of customer service and ill attitude. I don’t fancy being shouted at down the phone by the manager. Stay well clear. I have worked in various customer facing roles for over 15 years never have I spoken to anyone in this manner or come across anything like this. It’s absolutely appallingNegativeResponsiveness, Quality, Professionalism, Value

Salman · 13 June 2021

★★★★★ 1/5

Google

If I could give 0 stars, I would. This estate agents are truly useless and unresponsive. Staff in the office constantly changes, staff does not reply to the emails. Their sale progression team does not even have the phone number to call them and they don't respond to emails or anything. Constant pathetic excuses. If you are selling anything smaller than 3 bed mansion, don't put it on with them. They don't care. We are in middle of the chain and chancellors are not able to even do anything as simple as get in touch with our buyers to see if the have mortgage offer is in place after months of excuses and radio silence. High Wycombe Chancellors office, I&my husband would like to hear from your branch manager On Monday 26th October to sort this out within next 7 days or we will pull out of this sale and you can forget about your commission!!!NegativeResponsiveness, Quality, Professionalism, Value

H · 13 June 2021

★★★★★ 5/5

Google

Needed to move as soon as possible to property in the area for work. Chancellors was the only agency that I interacted with which gave me there undivided attention. An agent called George got me into a viewing as soon as they could and had the paperwork sorted by the end of the week. I would 100% recommend especially for any working professional

Jed · 13 June 2023

★★★★★ 5/5

Google

I let my property via Chancellors. Great job. Nathan Armstrong and his team worked very efficiently. Patrycia Eichstadt led me through the process very well and we got a good result.

Vasile · 13 June 2021

★★★★★ 5/5

Google

I cannot thank Danny Hassall enough for his exemplary and fantastic service which got us the property we so wanted. I was let down by other agents and when I contacted Danny at Chancellors, I was quick to note the difference in his approach; patience, fantastic interpersonal skills, honesty, knowledge and commitment amongst others. Danny, you have excelled yourself and I thank you so much. Many thanks too to the team at Chancellors!

Jane · 15 June 2015

★★★★★ 5/5

Google

Excellent service by the team and specifically Nora. From the get go she was very supportive and guided me throughout the viewing. Informative about the property and worked well to communicate my needs to the landlord. Although I chose a different property in the end I’m very happy with the service Chancellor team provide. Great work and I appreciate all your efforts!

Ronak · 13 June 2023

★★★★★ 5/5

Google

Arusha was excellent in showing me around,the place is modern and well situated.

Waddy · 13 June 2023

★★★★★ 5/5

Google

I would highly recommend Stephanie Furness from Chancellor's High Wycombe branch. Stephanie's communication is excellent, from when I first approached Chancellor's right through to viewing and eventually buying my first home. Stephanie is outstanding when it comes to being professional but also very friendly, and always understanding. I felt Stephanie went above and beyond to help me especially in difficult circumstances, where others may not have, so thankyou very much Stephanie!

Lidia · 14 June 2016

★★★★★ 5/5

Google

Patrycja was a wonderful when showing me round the properties. She knew the area well and had lots of information on the properties. Super professional and a lovely lady!PositiveProfessionalism

ZKT · 13 June 2021

★★★★★ 5/5

Google

I really appreciate the dedication of the staff members at Chancellors, especially Mr. Tom who was really helpful and always proactive.

Reshma · 16 May 2025

★★★★★ 5/5

Google

To whom it may concern, I would like to state that my wife and I had a very positive experience at Chancellors - High Wycombe Branch. Danny Hassall Marla was a great help to us after we relocated to the UK from South Africa. Relocation is very stressful but Danny helped us all the way. I would recommend him to any prospective client in the future. Yours Faithfully, Gavin Blundell-Gibson

Gavin · 14 June 2016

★★★★★ 1/5

Google

Please don’t go with chancellors. I’ve just looked at other reviews on other sites and this and it turns out there are many many people experiencing the same issues. We are scared to contact anyone like an ombudsman in case they kick us out. We used their complaints email directors@chancellors.co and nothing changed at all. Honestly AVOID this company because whilst they might be able to find you a flat or house, be really kind and sweet and supportive, advise they can make sure it’s accessible for your disability, but any issues at all they will NOT help with. This is due to terrible internal structure and communication and poor training. The person who manages Lettings in Wycombe (named below) is obviously inept at his job and has caused significant delay, confusion and stress in our house for over two months. I feel like this review might get us kicked out unfairly, but they’re so rich they can do what they want. But please don’t go with them it’ll ruin your life!

Beth · 17 June 2020

★★★★★ 5/5

Google

Our experience with Jordan from our initial enquiry, viewing the property and follow up was a pleasure. He is informative, knowledgeable and friendly.

Amanda · 16 April 2025

★★★★★ 1/5

Google

I had the most horrible experience with this agency lately. If you don't want headaches find a better agency who takes their job seriously. Long story short: I've booked two times to see a house , i arrived at the place and no agent show up and when i called back to see what happened she said i wasn't in their booking sistem . Then i booked again an appointment and same thing happened NO AGENT SHOW UP . When to book third time they said the house it's not longer available. Worst agency I've ever dealt with 👎

Sp · 13 June 2020

★★★★★ 1/5

Google

Shambles of a company! Can’t believe we had to pay for the ‘service’! Would recommend people avoid as much as possible.

Stephen · 16 April 2025

★★★★★ 5/5

Google

James Livingstone & George witcomb both are the bestest employees of Chancellor’s and very helpful i am really Impressed from them

Asad · 16 April 2025

★★★★★ 5/5

Google

My fiancée and myself recently bought our first home through Chancellors and I can quite honestly say our experience was nothing short of excellent from the very first viewing through to the day we completed and collected the keys. We are both extremely grateful to Michael Tudge who was friendly, approachable, informative and perhaps most importantly patient throughout the process. We would definitely use Chancellors again. Thanks Michael!

Matthew · 15 June 2014

★★★★★ 1/5

Google

Over the past 18 months, I have been badgered by calls and emails from this company to sell a property that I don't own. Repeated requests to remove my contact details from their database have been ignored so I have filed a formal complaint with their Directors and shortly with the ICO. 😔 Sadly, despite the response below to my review, my emails remain unacknowledged and unanswered. Steer clear of this branch. They appear to be a highly unprofessional outfit!

Melanie · 14 June 2019

★★★★★ 1/5

Google

Terrible. I told the lady I was looking for a 2 bedroom flat as we are downsizing, to then have a load of emails with 3 bedroom properties outside the area. The lady also mentioned a property that I said I wouldn't be interested in. Then received an email saying I had booked a viewing? Then received a call to confirm the viewing after I had replied to the email saying I wasn't interested. Then I called to ask if I could arrange a viewing for a property listed on the website, to which the woman replied no we can't do that, and straight to okay thanks bye. So rude, I wouldn't recommend asking them for advice as you either get bombarded with properties you specifically said you wasn't interested in or a rude member of staff.

Aish · 14 June 2019

★★★★★ 1/5

Google

Do not waste your time. Seriously, go elsewhere, buy a cardboard box, you'll be treated better living in that than this company will. I first contacted them regarding a room that was £350 a month, the email I received stated that and it came to the day of the viewing, a viewing I had to travel more than 200 miles for, and yet only when I arrive did they tell me that there were no £350 rooms and that they only had £400 at minimum left. I had told them at the time what my budget was and yet they still tried to show me rooms that were well over £100 that budget. As I had admittedly left it too late, I had no other choice but to sign up for it and pay for their extortionate admin fees. Skip forward to move in day and the room wasn't fit for purpose (the fire alarm system was faulty) and only when I demanded that they pay for a hotel room whilst it was getting sorted did they suddenly get it done. The boiler in the flat didn't work and they claimed not to know about it until I told them, the problem with that was that one of the other tenants showed me emails from one of the staff members (the same one who said he knew nothing about it). They then took a further three weeks to get someone out and only when I brought up the legal requirement to do it within four weeks or rent can legally not be paid but they miraculously get it all fixed. If you phone to try to talk to someone the person you want to talk to is always conveniently "on the phone" and you've got through to a member of the admin team, who offer to pass on the message to call you back, but the call back never comes. I have literally phoned to complain, asked specifically at the start of the call "are you in the High Wycombe branch?", they've said yes and then I'm explained why I'm calling, only for them to suddenly change their mind and they're suddenly not in in that branch anymore but can pass on a message. This has happened at least three times and when I call them out on lying (about either being in High Wycombe or not, either way they have lied), they suddenly get very defensive. Throughout my time in the property they have refused to sort out anti-social behaviour from other tenants in the building and they are very much a hands-off landlord. Once you're in and they have your money for a guaranteed year, they honestly couldn't give the slightly care about you in the world. Go somewhere else, go somewhere that will treat you like a human being because you're not going to get that here!

Kate · 14 June 2019

★★★★★ 5/5

Google

Lincoln is to the point professional and is excellent.

Lakshmi · 13 June 2023

★★★★★ 5/5

Google

I recently placed my house on the Market with Chancellors High Wycombe and found them to be extremely helpful, with seven viewings within twenty four hours of marketing which resulted in two very good offers. My negotiator S. Furness is very professional combining a `cheery can do' attitude whilst delivering the required results. I would have no hesitation in selling property through this agent in the future.

Mike · 14 June 2016

★★★★★ 5/5

Google

George Tubb very helpful person as well James Livingston - thank you guys wishing you all the best 👍 …

Sylvester · 16 April 2025

★★★★★ 1/5

Google

I feel compelled to share my deeply unsatisfactory experience as a tenant with Chancellors Estate Agents, particularly the High Wycombe branch. My husband and I started renting our current residence through Chancellors. From the onset, our experience has been marred by unfulfilled promises and a lack of transparency. When entering our tenancy, we had requested specific pre-tenancy tasks, such as deep cleaning of the carpets, repainting of the walls, and the removal of rubbish behind the property. Despite assurances in phone conversations, none of these promises were honoured, with Chancellors stating that these were not in the contract. The situation escalated when we woke up to a 'For Sale' sign in our front garden. Shockingly, we had not been given any prior notice about the landlord's intention to sell. Upon reaching out to Chancellors, we were informed that the landlord planned to sell to an investor, effectively transferring our tenancy. However, when we discovered our property listed on RightMove and Zoopla, the lack of communication from Chancellors became more apparent. Multiple attempts to communicate our concerns and seek clarification were met with silence. We requested details about the sale process, the timeline, and the new owner's intentions regarding existing tenancies. Our pleas for a meeting with the estate agents and the landlord were ignored. Recently, we were inundated with calls from Chancellors requesting access for viewings. This, coupled with a further reduction in the property's price, raised more questions. When we asked why the landlord had not contacted us directly, Chancellors responded with a blatant disregard for our concerns, asking if we were ready to make an offer. Our attempts to discuss the situation and explore potential options, such as purchasing the property, were dismissed. The focus seemed solely on the sale, neglecting our rights and the uncertainty we now face. Chancellors Estate Agents' prioritization of property sales over tenant welfare is disheartening. We feel neglected, uninformed, and unimportant in this process. As tenants, our rights should be respected, and communication should be transparent. Unfortunately, Chancellors has fallen short of these basic expectations. Our hope is that by sharing this experience, others may approach their relationship with Chancellors with caution, and the agency may reflect on the need for improved tenant relations.

Julian · 14 January 2024