Chancellors High Wycombe reviews

★★★★★ 1/5

Google

Update 2020: This has to be the worst company for lettings that I know of. If I didn't live abroad then I would have changed company by now. They have so many people dealing with lettings at this company that instead of speaking to just ONE person you have to deal with several people in different offices. The people don't even know each other and have no idea what is happening at times. To get the right people at Management Thameside to actually answer emails or return phone calls is impossible. Chancellors has kept over £2500 over 5 months without actually telling me. I didn't check that bank account because I thought everything was normal. To not even tell us that they were holding this money is unacceptable. Apparently, they wanted ID of my husband and without it they weren't letting this money go. I cannot stand this company and if I could come back and change then I would in a heartbeat. It's just something that I can't do right now. WHY CAN'T YOU HAVE ONE PERSON DEALING WITH THE PROPERTY OR DIFFERENT DEPARTMENTS IN ONE OFFICE? Unacceptable. Do not ask them to rent for you, problem after problem. Might as well do it yourself for the amount of rubbish you have to deal with and chase up. The only good thing about this company was Joe & Nathan who introduced themselves to me via phone and talked me through the advertising of the house. The first time this has happened in the 15 years I have been with them and a real shame that good people like them are associated with incompetent colleagues. Like I said; one office with all the relevant people rather than so many different people who don't know each other and work in different places. 2019: LANDLORDS DO NOT USE THESE PEOPLE! If I could give 0 I would. Living abroad I have had no other choice but to continue using them. They go through their employees like sweets. Nobody seems to stay and therefore there is no continuity with conversations/emails regarding problems etc. Works do not get done and they still take your money. I AM DISGUSTED WITH THIS COMPANY! Feel free to message me and I can tell you all the horror stories I have had to deal with these inept people. Many people think it's the landlord's fault, in actual fact it's the estate agent that takes the fee and does absolutely nothing! I have taken screen shots where you can see proof of nothing being done. Carpets, roof, blinds..... I have written to them as suggested below. I shall keep you updated with their comments. However, it is year after year that I have to deal with these people and not, unfortunately, a one off problem.

Nathalie · 26 October 2020

★★★★★ 1/5

Google

I had the most horrible experience with this agency lately. If you don't want headaches find a better agency who takes their job seriously. Long story short: I've booked two times to see a house , i arrived at the place and no agent show up and when i called back to see what happened she said i wasn't in their booking sistem . Then i booked again an appointment and same thing happened NO AGENT SHOW UP . When to book third time they said the house it's not longer available. Worst agency I've ever dealt with 👎

Sp · 26 October 2020

★★★★★ 5/5

Trustpilot

Katie and Adam - 'on-the-ball'

Katie and Adam have been attentive and on the ball throughout the process.

Terence · 21 May 2026

★★★★★ 5/5

Google

To whom it may concern, I would like to state that my wife and I had a very positive experience at Chancellors - High Wycombe Branch. Danny Hassall Marla was a great help to us after we relocated to the UK from South Africa. Relocation is very stressful but Danny helped us all the way. I would recommend him to any prospective client in the future. Yours Faithfully, Gavin Blundell-Gibson

Gavin · 28 October 2015

★★★★★ 5/5

Google

Viewed a property with Henry and he was extremely helpful, we then decided to view again which he was more than happy to do. He explained everything very well and answered all of our questions which ultimately helped us to make a decision. Never had a more helpful estate agent, would highly recommend !

Katie · 26 October 2023

★★★★★ 5/5

Google

The service from Chancellors has been fantastic and in particular Patrycja has been a super star in getting this over the line. a1 service

Phil · 9 January 2022

★★★★★ 1/5

Google

Over the past 18 months, I have been badgered by calls and emails from this company to sell a property that I don't own. Repeated requests to remove my contact details from their database have been ignored so I have filed a formal complaint with their Directors and shortly with the ICO. 😔 Sadly, despite the response below to my review, my emails remain unacknowledged and unanswered. Steer clear of this branch. They appear to be a highly unprofessional outfit!

Melanie · 27 October 2019

★★★★★ 1/5

Google

Terrible. I told the lady I was looking for a 2 bedroom flat as we are downsizing, to then have a load of emails with 3 bedroom properties outside the area. The lady also mentioned a property that I said I wouldn't be interested in. Then received an email saying I had booked a viewing? Then received a call to confirm the viewing after I had replied to the email saying I wasn't interested. Then I called to ask if I could arrange a viewing for a property listed on the website, to which the woman replied no we can't do that, and straight to okay thanks bye. So rude, I wouldn't recommend asking them for advice as you either get bombarded with properties you specifically said you wasn't interested in or a rude member of staff.

Aish · 27 October 2019

★★★★★ 5/5

Google

My fiancée and myself recently bought our first home through Chancellors and I can quite honestly say our experience was nothing short of excellent from the very first viewing through to the day we completed and collected the keys. We are both extremely grateful to Michael Tudge who was friendly, approachable, informative and perhaps most importantly patient throughout the process. We would definitely use Chancellors again. Thanks Michael!

Matthew · 28 October 2013

★★★★★ 5/5

Google

I recently placed my house on the Market with Chancellors High Wycombe and found them to be extremely helpful, with seven viewings within twenty four hours of marketing which resulted in two very good offers. My negotiator S. Furness is very professional combining a `cheery can do' attitude whilst delivering the required results. I would have no hesitation in selling property through this agent in the future.

Mike · 27 October 2016

★★★★★ 5/5

Google

This company stands head anmd shoulders above many Estate agents I have been using over the past few months. Ollie and George are very thoughtful and polite and is is a great contrast to other experience I have had - really great organisation, would defintely reccomend and use in the future!

Emma · 26 October 2023

★★★★★ 1/5

Trustpilot

AVOID - Signed Contract, Paid Everything, Then Cancelled Two Weeks Before Move-In

Avoid this agency if you value honesty and professionalism.

Support · 21 May 2026

★★★★★ 5/5

Google

Needed to move as soon as possible to property in the area for work. Chancellors was the only agency that I interacted with which gave me there undivided attention. An agent called George got me into a viewing as soon as they could and had the paperwork sorted by the end of the week. I would 100% recommend especially for any working professional

Jed · 26 October 2022

★★★★★ 1/5

Google

I feel compelled to share my deeply unsatisfactory experience as a tenant with Chancellors Estate Agents, particularly the High Wycombe branch. My husband and I started renting our current residence through Chancellors. From the onset, our experience has been marred by unfulfilled promises and a lack of transparency. When entering our tenancy, we had requested specific pre-tenancy tasks, such as deep cleaning of the carpets, repainting of the walls, and the removal of rubbish behind the property. Despite assurances in phone conversations, none of these promises were honoured, with Chancellors stating that these were not in the contract. The situation escalated when we woke up to a 'For Sale' sign in our front garden. Shockingly, we had not been given any prior notice about the landlord's intention to sell. Upon reaching out to Chancellors, we were informed that the landlord planned to sell to an investor, effectively transferring our tenancy. However, when we discovered our property listed on RightMove and Zoopla, the lack of communication from Chancellors became more apparent. Multiple attempts to communicate our concerns and seek clarification were met with silence. We requested details about the sale process, the timeline, and the new owner's intentions regarding existing tenancies. Our pleas for a meeting with the estate agents and the landlord were ignored. Recently, we were inundated with calls from Chancellors requesting access for viewings. This, coupled with a further reduction in the property's price, raised more questions. When we asked why the landlord had not contacted us directly, Chancellors responded with a blatant disregard for our concerns, asking if we were ready to make an offer. Our attempts to discuss the situation and explore potential options, such as purchasing the property, were dismissed. The focus seemed solely on the sale, neglecting our rights and the uncertainty we now face. Chancellors Estate Agents' prioritization of property sales over tenant welfare is disheartening. We feel neglected, uninformed, and unimportant in this process. As tenants, our rights should be respected, and communication should be transparent. Unfortunately, Chancellors has fallen short of these basic expectations. Our hope is that by sharing this experience, others may approach their relationship with Chancellors with caution, and the agency may reflect on the need for improved tenant relations.

Julian · 30 December 2023

★★★★★ 1/5

Google

All we want to do is sell our house. Twice we have been let down by prospective viewings and lied to by being told that there is a viewing yet no one has been. We have a young family and have to tidy and leave our house for the pretend viewings and ask kindly that they let us know when we can return yet the staff are incapable of carrying out a simple request. Or even bothering to notify you that the person cancelled? Just shocking from a so called national estate agents. Would never recommend.

Sam · 27 October 2018

★★★★★ 1/5

Google

Do not waste your time. Seriously, go elsewhere, buy a cardboard box, you'll be treated better living in that than this company will. I first contacted them regarding a room that was £350 a month, the email I received stated that and it came to the day of the viewing, a viewing I had to travel more than 200 miles for, and yet only when I arrive did they tell me that there were no £350 rooms and that they only had £400 at minimum left. I had told them at the time what my budget was and yet they still tried to show me rooms that were well over £100 that budget. As I had admittedly left it too late, I had no other choice but to sign up for it and pay for their extortionate admin fees. Skip forward to move in day and the room wasn't fit for purpose (the fire alarm system was faulty) and only when I demanded that they pay for a hotel room whilst it was getting sorted did they suddenly get it done. The boiler in the flat didn't work and they claimed not to know about it until I told them, the problem with that was that one of the other tenants showed me emails from one of the staff members (the same one who said he knew nothing about it). They then took a further three weeks to get someone out and only when I brought up the legal requirement to do it within four weeks or rent can legally not be paid but they miraculously get it all fixed. If you phone to try to talk to someone the person you want to talk to is always conveniently "on the phone" and you've got through to a member of the admin team, who offer to pass on the message to call you back, but the call back never comes. I have literally phoned to complain, asked specifically at the start of the call "are you in the High Wycombe branch?", they've said yes and then I'm explained why I'm calling, only for them to suddenly change their mind and they're suddenly not in in that branch anymore but can pass on a message. This has happened at least three times and when I call them out on lying (about either being in High Wycombe or not, either way they have lied), they suddenly get very defensive. Throughout my time in the property they have refused to sort out anti-social behaviour from other tenants in the building and they are very much a hands-off landlord. Once you're in and they have your money for a guaranteed year, they honestly couldn't give the slightly care about you in the world. Go somewhere else, go somewhere that will treat you like a human being because you're not going to get that here!

Kate · 27 October 2018

★★★★★ 5/5

Google

Excellent service by the team and specifically Nora. From the get go she was very supportive and guided me throughout the viewing. Informative about the property and worked well to communicate my needs to the landlord. Although I chose a different property in the end I’m very happy with the service Chancellor team provide. Great work and I appreciate all your efforts!

Ronak · 26 October 2022

★★★★★ 1/5

Google

Having used Chancellor to manage my property I can honestly say never again! As a landlord I had such problems when it came to the end of tenancy. Their customers service is appalling. Alterations had been made to my property without my consent. Contacted Chancellors about this - they did not know anything about this despite carrying out periodic visits! The inventory report sent failed to document the changes and I only came across this when visiting the property once tenant had left. Very poor considering the fees they charge.

Rox · 27 October 2017

★★★★★ 5/5

Google

I liked using Chancellors High Wycombe and would have liked to have bought through them. They seemed to focus on what I was looking for better than others. And friendly, reliable service at all times, even when I needed to withdraw. Not afraid to give an interesting opinion, not just the usual blag. Stephanie Furness was a great contact point for me in particular.

Mark · 11 December 2016

★★★★★ 5/5

Google

Good agent ..Arushah helped us in viewing and has been very helpful in answering all our questions and concerns. Also helped to show additional flats to give a sense of layouts so we can make better choice. Great job Arushah !!! hope we can get the flat confirmed.

Kavya · 26 October 2023

★★★★★ 5/5

Google

I recently placed my house on the market with Chancellors, they are the best estate agents I have come across, I would like to thank the Sales Team including Kate and Jatinder whom did a brilliant Job and especially Stephanie Furness who was professional and very helpful, Stephanie had a very friendly attitude,she is an asset to Chancellors and would recommend her anytime.

? · 10 January 2017

★★★★★ 5/5

Google

Chancellors far exceeded my expectations & would highly recommend them. In particular Danny Hassall has been a massive help from the start when we had our first viewing of the property. Any questions I had he gladly answered promptly and kept in contact through out, even checking to see how we had settled in to our new home a few days after completion.

Hannah · 28 October 2014

★★★★★ 1/5

Google

Did not have a good experience with chancellor's lack of communication. Lost the house I really wanted. They were useless I will never put my house on the market using chancellor's.

Zohra · 26 August 2024

★★★★★ 5/5

Trustpilot

Very good experience!

Our agent, Lauren Bush, was extremely helpful, and patient with explaining details to us. She also took extra steps to get us in for earlier viewings.

Sylvester · 21 November 2025