Every review we hold for the High Peak office, from every platform, shown as written. First names only.
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5/5
TrustpilotI Bought my house from Reede rains someβ¦
I Bought my house from Reede rains some time ago and was made very easy for me the staff were great i have now just sold my house with Reeds Rains and the sales guy David adviesd me on the best way to re sell and everything went soso well i would recomend this estate agent a 10 out of 10 very pleased with there service many thanks Paul
Mr Β· 24 August 2026
Agent replied Β· 22 September 2026
We are so pleased to hear about your positive experiences with us, both when buying and selling your home. It's wonderful to know our team provided excellent advice and made the process smooth for you. Thank you for your kind words and recommendation!
Regards,
Reeds Rains
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5/5
GoogleWe bought our 1st home through Reeds Rains and they have been fantastic! Laura looked after us every step of the way and it felt like she was really on our side through the whole journey. She provided so much support chasing the seller and their solicitor and it really helped speed things up. Always quick to respond and we never had to wait long for a reply. We cant thank Laura and Reeds Rains enough! We would 100% recommend! Thank you for everything
Hayley Β· 18 November 2025
Agent replied Β· 22 November 2025
Thanks for a great review. It will be sure to make Laura smile. Enjoy your new home.
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5/5
TrustpilotWe canβt thank Reed Reins enough forβ¦
We canβt thank Reed Reins enough for the support & seamless service we experienced. They went above & beyond guiding us through each step & advising when weβre unsure. I would highly recommend. Thank you π
Alison Β· 7 September 2026
Agent replied Β· 22 September 2026
We are so happy to hear that our support and seamless service were helpful to you. We truly appreciate your kind words and recommendation! Thank you for sharing your positive experience with us.
Regards,
Reeds Rains
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3/5
TrustpilotNot impressed
Saw a house being sold by Reeds Rains, sent 2 messages via Rightmove and then an email directly. None were responded to. After a few days, decided to ring them to try & arrange a viewing. Managed to arrange the viewing. But had no explanation or apology for the lack of response. Went to the viewing, received no follow up or a request for feedback. I was just grateful we hadn't chosen them to sell our house!
Rachael Β· 8 September 2025
Agent replied Β· 22 September 2025
We appreciate your feedback and are sorry to hear about the lack of communication you experienced. Thank you for bringing this to our attention, we would like to know which branch you were contacting so we can look at how to improve our service.
Regards,
Reeds Rains
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5/5
GoogleWe had a brilliant experience with Laura and Paul at Reeds Rains Glossop.
Laura was super friendly, efficient, and kept us updated with amazing communication throughout the whole process. Paul made it really easy to list our property, and we were delighted to sell it after the very first viewing!
The whole team made everything smooth and stress-free - weβd definitely recommend Reeds Rains Glossop to anyone looking to sell their home.
Emily Β· 10 October 2025
Agent replied Β· 17 October 2025
Thanks for sharing your experience and good luck for moving day.
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5/5
TrustpilotGreat service from Kate and the team atβ¦
Great service from Kate and the team at Chapel House. They did a fantastic job marketing the property and did lots of accompanied viewings for us.
Diane Β· 26 August 2026
Agent replied Β· 22 September 2026
We are so pleased to hear about your positive experience with us. Achieving the asking price quickly is always our goal, and we are delighted we could deliver such excellent results for you. Thank you for your kind words.
Regards,
Reeds Rains
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5/5
TrustpilotI chose Reed Rains as they are an established company in my area
I chose Reed Rains as they are an established estate agent within the area and felt they were best placed for the sale of my house and it proved to be the right choice. Communication throughout was constant and informative. The lines of communication were ideal as I dealt with the same person throughout. Within two weeks I agreed a sale and cannot thank Reed Rains enough for this.
Anthony Β· 9 September 2025
Agent replied Β· 22 September 2025
We're happy to hear that our experience and service met your expectations. We appreciate your recognition of our consistent communication and are grateful for your kind words regarding the quick sale of your house.
Regards,
Reeds Rains
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1/5
GoogleVery poor all round - we chose to rent through reeds rains when relocating back to the area and couldn't regret it more and will not continue past our term. Hands off is an under statement and everything from application through to maintenance has been excruciating. Our actual landlord is great but I feel bad for him that there's a % of rent payable to RR given that they do as little as possible and have left us speaking directly to landlord and repair contractors at every turn. I have never rented in the UK and this may be how every experience is but I have rented out properties through other companies and this has not at all been my experience. Right now we do not have a working bathroom and there is no sign that this is going to change unless we initiate the sewerage chamber repair ourselves which is not within our remit or contract. Useless. UPDATED. responding to Paul - you are not an easy man to get in touch with and there is still raw sewage where my children pay, a bathroom that does not function and no date for this being rectified. Amazed that you even bother to post replies but feel free to call us. Number is definately on file - my wife called today and when she explained why she wanted to speak with you, she was laughed at!!!!!! What a bunch of jokes you all are.
Disturbed Β· 26 April 2025
Agent replied Β· 22 November 2025
HI. I am sorry you feel this way and feel you aren't getting the service expected. Please feel free to get in touch with me at the Glossop office to discuss. Paul - Manager
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5/5
TrustpilotVery pleasant negotiator
Aaron Smith is a extremely pleasant and sympathetic negotiator. On time for viewing, with a cheerful personality.
Patricia Β· 29 August 2026
Agent replied Β· 22 September 2026
We're so happy to hear about your positive experience with our team member. It's wonderful to know that their cheerful personality and helpfulness made navigating the process easier for you, especially their willingness to visit you at home. We truly appreciate your kind words.
Regards,
Reeds Rains
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5/5
TrustpilotSilas Rains at the Wrexham branch.
Dealt with Silas Rains at the Wrexham branch on 3 occasions. Sold our house within 2 weeks, 7 years ago, my parents house 5 years and my sister's last week. The latter was non standard build, difficult to sell really requiring cash buyer.
Gary Β· 12 February 2026
Agent replied Β· 22 February 2026
We appreciate your continued trust in our services. It's great to hear about your positive experiences with the sales of your house, your parents' house, and your sister's property. We're so glad we could provide knowledgeable, efficient, and patient service.
Regards,
Reeds Rains
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5/5
TrustpilotJack Owens came to value my property Iβ¦
Jack Owens came to value my property I was really nervous as having to sell due to divorce. Jack was so reassuring and made me feel at ease straightaway I honestly could not recommend him more look forward to listing with him.
Hayley Β· 12 February 2026
Agent replied Β· 22 February 2026
We appreciate you sharing your experience. We're happy to hear that you felt reassured. We look forward to assisting you with your listing.
Regards,
Reeds Rains
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4/5
TrustpilotFriendly and professional. Reeds Raine's have been very helpfulβ¦
Reeds Raine's have been very helpful from the start. They are helping us every step and the property is now sold . We have sold the house belonging to my wife's stepfather who is now in a care home as we have power of attorney.We knew it would be stressful to sell but reeds Raine's Pontefract office have been very helpful and professional.
Herbert Β· 27 August 2026
Agent replied Β· 22 September 2026
We are so pleased to hear that our team in Pontefract provided such helpful and professional support during what can be a stressful time. We appreciate you sharing your positive experience with us.
Regards,
Reeds Rains
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5/5
TrustpilotAs a long time landlords with theβ¦
As a long time landlords with the newland Avenue office, we were confident when choosing Steve, Tony and their team to take care of our own house sale β¦β¦ superb communication, attention to detail proved successful when arranging the many viewings in a very short space of time which Iβm confident will produce a buyer for our lovely home very soon THANKYOU
Kevin Β· 1 September 2026
Agent replied Β· 22 September 2026
We are delighted to hear about your positive experience with our team. It's wonderful to know that our communication and attention to detail have been so beneficial in arranging viewings for your home. We truly appreciate your confidence in our services and look forward to a successful outcome very soon.
Regards,
Reeds Rains
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1/5
TrustpilotUnprofessional and unhelpful staff
Unprofessional and unhelpful staff. We loved the property we inquired about, but the listing was not transparent hence why I think such a beauty property is still not rented yet and has even been reduced. There is no parking and it is unfurnished, though the listing will not state this. When called to ask, two agents could not point out to the written bit where it says it is unfurnished or furnished, with one condescending agent hanging up the phone.
Diana Β· 21 November 2025
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5/5
TrustpilotLewis the agent was early to theβ¦
Lewis the agent was early to the viewing appointment and gave me time to wander throughout. He called when he said he would, and was very helpful throughout. As you can imagine the process can be quite nail biting but his quick responses and helpful manner made buying stress free. I would definitely recommend your service to anyone.
Mrs Β· 2 September 2026
Agent replied Β· 22 September 2026
We are so pleased to hear about your positive experience with our team member. It's wonderful to know that our efforts to provide a stress-free buying process were successful. We truly appreciate your recommendation!
Regards,
Reeds Rains
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5/5
TrustpilotProfessional and on my side as seller
More personal about the sale if our house. Understood our needs about asking price. Helped to remarket the property and I have always felt they are on my side as the seller not on the side of the buyer. Always kept informed of progress and always available at the end of the phone staff very polite and helpful.
Paul Β· 27 August 2026
Agent replied Β· 22 September 2026
We're so happy to hear we provided personal service and understood your needs regarding the asking price. It's wonderful that we kept you informed and that our staff was polite and helpful. Thank you for your kind words!
Regards,
Reeds Rains
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5/5
TrustpilotHighly recommend - professional and empathetic
I rented a property through Reeds Rains and dealt with Thom - who was brilliant! I was in a tricky spot having been given notice to leave a previous rental due to landlady returning and he understood the urgency of a move, but also took into account me still needing to be in the area for my children's schooling and work. He communicated with me well throughout, and found me my ideal place which we all now love!
Kelly Β· 19 September 2025
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4/5
TrustpilotVery good experience overall
Very good experience overall. People were always very helpful and made us feel valued. On occasion we had to tidy up/hoover, turn-off lights, reset blinds, etc. after viewings which was very frustrating.
Geoff Β· 14 September 2026
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5/5
TrustpilotGreat work
Helen, Keeley and her team are great and a pleasure to work with. The went above and beyond with difficult buyers, and current occupants to help secure the right buyer!
Mr Β· 21 September 2026
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5/5
GoogleA big thank you to Carolyne, she made sure that we understood each part of the process clearly and kept us updated with all the next steps. She has gone above and beyond to make us feel at ease and to look forward to the new house. This was a breath of fresh air vs some of the other agents we dealt with during our house hunting.
Even after the move in, Carolyne checked in if everything was up to standard and sorted any slight issues asap.
Jakub Β· 28 May 2024
Agent replied Β· 10 November 2024
What lovely comments. Carolyne takes great pride in what she does. We hope you enjoy your new home.
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4/5
TrustpilotMy experience
Before i moved in i was told the property was all electric,it is run by a Gas boiler I was without heat in very cold weather.At the very least it would be ideal if I would have been given a folder of useful information re how to use the heating controls, how to get into the metre cupboard, how to use the security intercom to let visitors in etc... I am still struggling with the gas as I dont have an account number. Ive found the whole experience very stressful
Mrs Β· 12 January 2026
Agent replied Β· 22 January 2026
Many thanks for sharing your experience. I'll pass your feedback on to the branch. Many thanks
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1/5
TrustpilotOne of the WORST estate agents I'veβ¦
One of the WORST estate agents I've ever been with. From the onset there were issues. They'll intentionally ignore all calls and emails. I had to go legal and I also had to get the council involved due to the extent of problems. The council kept having to chase them up as they just didn't care. The landlord was an awful person who took no liability for the damages which she KNEW about. I got a prohibition on my bedroom meaning I was forced to sleep in the living room, I got no compensation or any reduction in rent. I fact they ignored any calls or emails related to that. On top of this they sold my house 4 months after moving in. This was the point they started treating me the worst. I had support letters from social workers and all types of evidence. Photos of dead rats, clothes covered in mould etc.
Annie Β· 4 January 2026
Agent replied Β· 22 January 2026
Thank you for taking the time to share your experience. Weβre very sorry to hear about the issues youβve described and the impact this had on you. I've sent you a request for more information, ideally which Reeds Rains branch you were dealing with so we can feed this back to them. Many thanks
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5/5
GoogleBoth Abi and Carolyne have been brilliant in every aspect of getting us into our lovely rental home. They are professional and knowledgeable about the all the complexities of the process, and so friendly and courteous too. When I was concerned about how to upload documents for financial checks, they found other ways and were very reassuring that all was fine. We had a minor hiccup at the property which Carolyne went out of her way to sort out straight away.
We would not hesitate to recommend the team at Reeds Rains.
Geraldine Β· 14 February 2024
Agent replied Β· 10 November 2024
Thankk you for your review and kind words which will certainly be passed on to Carolyne and Abi. We hope you are enjoying your new home. Many Thanks
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5/5
GoogleYvonne and the team at Reeds Rains Glossop have been fantastic throughout the whole process, and she has gone over and above in her efforts to ensure our sale ran smoothly. I would recommend Yvonne every time, she's been an absolute pleasure to deal with, and as importantly got the job done! 10/10!!
Mark Β· 19 March 2025
Agent replied Β· 23 April 2025
Thanks for your kind words. Reeds Rains Glossop team
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