Jordan Fishwick reviews

★★★★★ 5/5

Google

Elizabeth at Jordan Fishwick has been nothing short of amazing during the process of our purchase. From the moment we met her at the viewing, right the way through she has gone above and beyond to ensure our purchase completed smoothly. Where our selling estate agents let us done, Elizabeth constantly stepped in to ensure any issues were resolved. Elizabeth is a credit to Jordan Fishwick and if we ever decide to sell our new home, Elizabeth and Jordan Fishwick will most definitely be our choice of estate agents. Thank you Elizabeth!

Danny · 17 August 2024

★★★★★ 5/5

Trustpilot

Harriet and the team were great and…

Harriet and the team were great and made the transaction easier.

Jason · 26 July 2026

★★★★★ 5/5

Trustpilot

Excellent experience and service from Jordan Fishwick

From the first visit there was a genuine passion for selling our house and appreciation of the home we'd created (and potential for another family to enjoy it!) Communication with Harriet was great and she really worked hard to push through to the end point (completion).

Michaela · 6 August 2024

★★★★★ 5/5

Trustpilot

Excellent property management

Jordan Fishwick have managed properties for me for the last 12 years. Have been very happy with the service provided. Joely Brooks has been my contact for the last few years. Joely goes above and beyond to make sure everything runs smoothly and replies to emails quickly.

Andrew · 10 June 2024

★★★★★ 5/5

Trustpilot

Quick and Efficient resolution.

Chelsea was very helpful and efficient when working with us regarding some recent needs we had for our rental properties. She has gone above and beyond to ensure that an ongoing issue was resolved quickly and we are very pleased with the service she has provided.

Mark · 11 June 2024

★★★★★ 5/5

Trustpilot

Harriet was great when the solicitors…

Harriet was great when the solicitors wasn't! Between us at Glen Heaton estate agents and her we worked well to get the results for exchange 😀 Thanks Harriet

Angela · 3 February 2026

★★★★★ 5/5

Google

We recently sold our house with Elizabeth and the team at new mills. Luckily the house we wanted was also on the market with Jordan fishwick in new mills and Elizabeth and Ellys made the whole thing happen and go smoothly and the pair of them went above and beyond to help. I want to say a massive thanks to the whole team who made the whole move possible. Would definitely recommend them to anyone Thanks so much

Steven · 24 May 2024

★★★★★ 4/5

Trustpilot

Althought the company may be a bit slow…

Althought the company may be a bit slow at times,I find them quite easy to deal with as a portfolio landlord especially Joely Brooks at the Sale office who always is on the ball.She should get ***** Stars for effiency.H B Beckett (Albany Development)

HARRY · 27 June 2024

★★★★★ 5/5

Google

Throughout the whole process from valuation to completion all of the staff at this establishment have been friendly, approachable, professional and knowledgable in dealing with the sale of my mother's property. I have been kept informed throughout and assisted in what was required from myself. At times when issues have arisen, as they invariably do, they were firm and supportive in resolving them and keeping the process flowing. I can only add my thanks to all the staff for making what can be a stressfull, trying period into a smooth, friendly, sale of the property.

David · 16 December 2025

★★★★★ 5/5

Google

Going with Jordan Fishwick-New Mills for the sale of our property was a good choice. Viewings were handled well in our absence, and a quick sale achieved. We can't fault their efficiency and professionalism.

G · 25 November 2025

★★★★★ 5/5

Google

The selling of our house in New Mills, as it was marketed late in the year, took longer than we had hoped for. That said, none of this was down to Jordan Fishwick (JF) and in particular Elizabeth Hart. Even before we agreed to engage (JF) Elizabeth had researched a great deal of information and presented it to us at our first meeting. We were always kept informed and we would not hesitate to recommend Elizabeth and this agency to anyone. Roy and Carol.

Music · 16 March 2024

★★★★★ 5/5

Google

Really helpful all the way through our sale, and even after completion. Couldnt recommend Elizabeth and rest of the team at jordan fishwick .

Rebecca · 16 February 2026

★★★★★ 1/5

Trustpilot

Property rental nightmare. Avoid agent at all costs

Though the sales side of the business appears okay, with some great reviews, the property management and rental management side is appalling. To be clear and way of update the Landlord to his immense credit intervened and ensured I did get my deposit back. He had left it to this Agency and assumed they would act more honourable and professional. Where do we start? Maybe the beginning. I rented Woodbrook Tower in Alderley and on agreeing the rent, as advertised, the estate agent then tried to increase it 10% right as I was about to sign. Yes incredible and they had no other offers and the property was empty. They then told me it would be cleaned professionally. It clearly wasn't. Including dirty cutlery, dust everywhere and a coffee machine with mold in. They knew it had not been properly cleaned. Yet that was their job as managers of the property, with an overseas landlord. Even the estate agent showing me around said it was dirty. On access to the property I noticed a lot of flies around. It soon became apparent there was a serious infestation of flies, which was well known and at one point wasps in the top living area of the property. Nothing was ever done and I was even told just get fly killer! The property was also old and had damp. Then I got a notification they wanted to up the rent another 20%. Yes 20%. When I spoke to the Landlord after about this he confirmed this had come from the Agent, who was trying to get more fees. But before that a lady call Jasmine was sent around to photograph and film every room and take photos of all my personal property. It was a massive unexpected intrusion of my privacy. She said she had been told to do it, making out she had that right. That's how they now document an inspection. This was later confirmed in email by her manager. Including photos of any papers on the table or usage of any items in the property. It was incredibly distressing. But that's how these guys like to operate. I also complained about the flies again, but she said that would be down to the landlord (overseas!) to resolve and as property managers they had no involvement or responsibility to me. Finally, after I cleaned the property to a far far higher standard than I inherited it. They told me they would be deducting a full professional clean from my deposit. This is after I was effectively forced out due to them hiking the rent up. As they obviously had someone else lined up. Overseas people it turned out that were happy to pay more. A fellow neighbour told me the property was due major roof repairs and that is probably why it is damp. So please take this as a warning. This was a £2500 pcm property and now rented out to the next people at 20% more. Update: The agents are claiming I wrote some the negative reviews below. Which I have not. Eg Kevin Hainsworth. Surely they know that was not me. They also sent a number of emails saying I was out of order complaining and should be ashamed of complaining. Their own complaints process is line manager based - so there are no true checks and balances. They mark their own homework. I stand by the key facts. 1. Trying to up the rent 10% after I had agreed to be the tenant. (Have emails on it).2. Upping the rent as soon as they could by 20% and no regard to rental laws around that. 3. The flies and wasps infestation. Which l meant two rooms were unusable. 4. Using one of their mobile phones to record my personal stuff, including photographs of tables with my documents on. Without my agreement and claiming the landlord had asked for it. They eventually had to admit that was not true - just blamed him 5. Damp issues - which I accepted around an old house in need of repairs and absent Landlord that assumed he was paying the estate agent to look after everything 6. Dirty kitchen and house not properly cleaned on moving in. 7. Staff focused on themselves and not prepared to think of tenants as clients. Yes they can send me emails saying I should be ashamed of complaining. But that will not fix their ethics. They can bully but with the majority of TrustPilot reviews being the lowest star, at some point they will implode. My story isn't the worst, but their reaction and zero tolerance to feedback and complaints is unique.

Andrew · 6 March 2024

★★★★★ 5/5

Trustpilot

Rental property

We decided to rent our property through Jordan Fishwick and all our interactions with the company have been extremely professional and prompt.I feel it is appropriate to recognise the work undertaken by Joely and her team, who have been outstanding throughout.

Manchester · 28 June 2024

★★★★★ 1/5

Trustpilot

Abusive Chelsea Gardner; Behaviour Endorsed, 🚩😳

UPDATE (5th February, 2024):Investigation into Chelsea Gardner's behaviour completed.I now quote from Martin Moston, director of this appalling agency: "Having formally reviewed your account with Chelsea and compared to her account, she advises she did swear at you once, for which she is frustrated at having let herself down, but refutes any other claim. Chelsea has advised this was in the ‘heat of the moment...' It goes on..."We have not had any other such complaints and the staff member in question has been working for us for 18 months with no question of character and excellent feedback on how they deal with clients..."Additionally, not once did the investigation mention the cold calls from withheld numbers asking about my situation and they are going to "pop down to see me."This started to happen straight after the abusive confrontation with Chelsea, which I told the investigating team about immediately.It would seem that this abusive behaviour that people like Chelsea exhibit towards customers is actively endorsed by senior management of this disgraceful organisation. Chelsea has not even received a caution for her behaviour, with senior management taking her side of her deranged story. Plus, this company/ employees misuse personal information and go against GDPR legislation.I will let readers of this review conclude whether to interact with this company or choose a more friendly, professional agency.January 26th, 2024.Wow...where do I start , 😳? I had two viewings booked today.First viewing there was a mix up with postcodes by another employee, but I got there within the stipulated time, just for Chelsea to leave, even though I had fifteen minutes remaining and was at the correct place.So I sent emails to Chelsea and the rest of the team, but they (especially Chelsea) can't seem to admit their mistakes or say sorry.I then had another viewing at 4:30pm, and arrived there by 4:20pm. I then received an email saying the viewing was cancelled. I phoned the office, and they said it was not cancelled and Chelsea would be there.What happened next is unbelievable:Chelsea arrives and I told her my name and viewing time. She said it was cancelled due to my conduct!!! I had ready wasted the whole afternoon for these viewings, so questioned Chelsea's decision.She then went ballistic and started screaming and shouting whilst calling me all the foul, discriminatory names you can imagine. It got to the point I had to walk away as she got in my face threatening to slap me and get 'bad men from Manchester' to sort me out!!!She is one disturbed and unprofessional individual I have ever encountered.Suffice to say, I have lodged an official complaint and will update this review when I know the results. However, I implore everyone wanting to use an estate agent in Manchester, whilst avoiding this one like the plague until they sack employees such as Chelsea.

Kevin · 6 February 2024

★★★★★ 5/5

Google

The best estate agents I've dealt with by far. My seventh house move of my life and quite a complicated one to deal with as it was a separation as well as a double move. A double chain to deal with and us right bang in the middle. Jacqui kept us informed throughout the process and did her up most to push the chains along in both directions and I imagine this was frustrating at best. I went with the New Mills most popular choice of estate agents last time and in comparison, Jordan Fishwick blew them out of the water. Thank you xx

Shaunie · 24 December 2023

★★★★★ 5/5

Google

Our chain suffered so many set backs with buyers pulling out and multiple estate agents and solicitors not engaging, but Elizabeth was about the only thing that kept it going. She regularly chased the chain from the top to the bottom, …

Harriet · 16 July 2025

★★★★★ 5/5

Trustpilot

Great Job Jason & Debbie

We had several viewings within a few hours of the property going on the market, they were all well vetted which gave us the confidence required to proceed. We were kept updated throughout the process and every questions or query we had was professionally answered. We were in safe hands and delighted that we managed to find a suitable tenant quickly.

Alex · 2 April 2026

★★★★★ 5/5

Trustpilot

Had the pleasure of Debra from the…

Had the pleasure of Debra from the glossop office sorting out everything for me . Did more for me than the solicitors I had to pay. What a star Debra was and big thanks to Chris for his help. I would recommend Jordan fishwick if you want a quick sale thank you for all the help…….

Paul · 23 December 2024

★★★★★ 1/5

Trustpilot

Absolutely appalling treatment of renters

Nobody ever answers the phones.Was contacted via email & voicemail with an offer for a rental property we had applied for, only to have the offer rescinded almost immediately because I was in work & missed the call.I responded to the email offer just 25 minutes after receiving it, only to get a brief response advising that they had already given it to another tenant & it had been accepted.There was absolutely no curtesy of giving us a chance to call back, there was absolutely no attempt made to contact my partner who was also jointly applying with me.I know that the rental market is competitive, but imagine punishing potential tenants for having a job! I have never been treated with such contempt and disrespect by a business.

Tibbs · 12 September 2023

★★★★★ 5/5

Trustpilot

Quality staff providing a quality service

I have used JF for several years as my letting agency and on every occasion, they have proved themselves reliable, informative and professional. There may be cheaper agencies out there and there may be more expensive ones, but since Jordan Fishwick has never failed me and has always delivered the goods, I see no reason to take my business elsewhere.On this occasion, their marketing was excellent and led to several offers to rent my flat, and I have naturally accepted one. My main point of contact throughout the process has been Joely Brooks. She has gone the extra mile in terms of making things run smoothly, and finding a very fairly priced decorator to freshen my flat up.So, thanks mostly to her, along with her colleague Yasmin Dowe for making this a seamless and rewarding, trouble free process.

Peter · 1 August 2024

★★★★★ 5/5

Trustpilot

Jordan Fishwick - thank you!

Molly has been helping to manage several rental properties and has been doing a fantastic job. She is super efficient and always a pleasure to deal with. Thanks Molly for all of your support.

Rose · 24 June 2024

★★★★★ 5/5

Google

Very helpful and efficient and great communication when dealing with the mortgage side and working with solicitors, highly recommend New Mills agency.

Angela · 18 December 2025

★★★★★ 5/5

Google

Elizabeth and the team at Jordan Fishwicks were our first choice right from the start. Their friendly, professional attitude and obvious knowledge of the local market meant that the journey to completion went smoothly. Highly recommended.

Frances · 3 August 2025