Trusted Agent profile · Heywood
★★★★★
1,208 reviews across 2 platforms
Manchester Road, Heywood, OL10 2QD
Anwyl Homes's office in Heywood, at Manchester Road, is rated 4.7 out of 5 across 1,208 reviews on two platforms, including 8 Google reviews rated 4.9.
Every review we hold for the Heywood office, from every platform, shown as written. First names only.
5/5
TrustpilotGood Experience
Rebekah was very friendly, accommodated us on short notice to view a property, and was able to answer any questions we had.
Dear Adam, Thank you for your wonderful feedback! We're thrilled to hear that Rebekah provided you with excellent service. Your satisfaction is our priority, and we appreciate your kind words. We look forward to assisting you again in the future. Best regards, Andrews Head Office
5/5
TrustpilotPositive feedback about Shannon at Downend branch
It has been a pleasure renting a property with Andrew.Shannon at the Downend branch has been amazing and has communicated with us quickly with all the information throughout the process, answering any queries we had.We are greatly looking forward to renting with Andrew for the foreseeable future.Shannon is exactly how I imagine an estate agent should be. She's excellent at communicating and very proactive in chasing people and getting issues resolved.Shannon was able to understand our needs and fulfil our expectations.She fought the price on our behalf and was always eager to answer our questions in short timing, always with a smile in her face and a very good attitude.I would like to strongly recommend to approach Shannon who is working in Andrew estate agent at Downend branch to all my friends for Lettings.
Thank you, Shainy! We're thrilled to hear about your positive experience with Shannon at our Downend branch. Your kind words and recommendation mean a lot to us.
5/5
TrustpilotFaultless service that went the extra mile
Jasmine and Hayley, and in fact everyone in the team in Gloucester and Stroud made it so easy for me to let my house. In fact, I first thought I wanted to sell, but when I changed my mind I wasn't made to feel as if I was being difficult. They were all so supportive and helpful. I am very happy to have put my much loved house in their hands. Thank you all!
Thank you, Cindy! We're thrilled to hear that Jasmine, Hayley, and the team made the process smooth for you. Your kind words mean a lot to us. We're glad to have been able to assist with your much-loved house. Best wishes, Jake
5/5
TrustpilotExcellent service from Shamiya!
My viewing was memorable, largely due to the friendly, enthusiastic and knowledgeable young lady, Shamiya who showed me around. Shamiya happily listened to my moans about how difficult and stressful it has been trying to find a new home, she seemed genuinely caring & empathetic around my current circumstances and seemed really quite happy that I appeared pleased the home seemed really suitable for myself and my son. I feel Shamiya has been an excellent representative for the company, showing her passion and genuine caring nature toward me as a client.I think this young lady will serve this company well and I wish her much luck for her future career...Please give her a pay rise! We need more young people with this positive and enthusiastic attitude in this world. Thank you Shamiya.
Thank you, Samantha, for your kind words about Shamiya. We're thrilled to hear she made your viewing experience memorable and positive. We'll be sure to pass along your praise to her. Best wishes in finding your new home!
5/5
TrustpilotAll-round Excellent Service
Respond to emails and telephone calls quickly. Always professional and polite. Listen carefully to customer needs and circumstances. Show empathy and respect. Joe, Becca, Julie and Jenna in particular, are all key people who made our experience seamless, instilled confidence and we felt reassured at every step. Thank you all.
Dear Francis, Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Joe, Becca, Julie, and Jenna. Your kind words and perfect rating inspire us to continue delivering exceptional service. We look forward to welcoming you again. Best wishes , Lisa
5/5
TrustpilotAmazing and professional
I really don’t know where to start. Kish was fantastic from the beginning until the end of my selling process.I originally thought his fees were too high but he assured me he would put the work in, to earn the money and I 100% agree that he did and I would’ve actually paid him a lot more. He was worth his weight in gold. Selling a house is stressful enough but Kish and his team went way above and beyond their roles to make it as stress free as possible. I’d never sold a property before so kept asking silly questions and Kish was always more than happy to help explain it all to me (sometimes more than once), until I completely understood. My solicitor pushed back on alot of things and asked me for things that I’d never heard of but Kish helped me work my way through the legal jargon and got me across the line on many occasions. The entire team were super professional and efficient and had great knowledge of the entire process (including the solicitors roles). If Kish ever did take a well deserved day off he would make sure that one of his colleagues were up to date with my case and they would email me to let me know they were on hand ready for anything I needed.In summary, I really can’t express how good Kish and his team were for my selling process. So if you’d like a seamless sale (or buying I’m guessing) then I would highly recommend booking through Kish/Andrew’s!
Thank you, Nicola! We're thrilled to hear about your positive experience with Kish and our team. Your kind words and recommendation mean a lot to us. We're glad we could make your selling process smooth and stress-free.
5/5
TrustpilotViewing with Shamiya
I recently had the pleasure of viewing a property with Shamiya, and I must say, the experience was outstanding from start to finish. Shamiya's professionalism, attention to detail, and genuine enthusiasm made the entire process smooth and enjoyable.From the moment we met, Shamiya was welcoming and approachable, making me feel comfortable as she guided me through the property. She was incredibly knowledgeable about the property and the area, answering all my questions with ease and providing valuable insights that helped me envision how the space could work for me.What stood out the most was Shamiya's dedication to understanding my needs and preferences. She took the time to listen to what I was looking for and highlighted features of the property that aligned with my criteria. Her personalized approach made me feel like more than just another client, and I truly appreciated her efforts in ensuring the property was a perfect fit.Overall, Shamiya exceeded my expectations in every way. Her expertise and friendly demeanor made this one of the best viewing experiences I've had. I would highly recommend her to anyone looking for a property, you're in great hands with Shamiya!Thank you, Shamiya, for making this process so enjoyable.
Thank you, Jerone & Ikran, for your kind words! We're thrilled to hear about your positive experience with Shamiya. Your feedback is greatly appreciated, and we'll be sure to share it with her.
1/5
TrustpilotWe are so disappointed in a situation…
We are so disappointed in a situation that the agency told us that we got a property in sherbourne close at Kingswood and after that the reference process and also holding deposit has been done and after couple of days the agency told us that the landlord has withdrawn the tenancy agreement and it’s after 10 days .really disappointing situation and also we are even searching for a house and we only have limited day to search
Dear Melvin Joseph, I am very sorry for the inconvenience this has caused. We notified you as soon as the landlord advised us that they were unable to proceed with the tenancy, and we offered an alternative property immediately to try to support you during your search. I completely understand how disappointing and frustrating this situation must be, especially after the referencing process and holding deposit were paid, his has now been refunded. If you would like to discuss this further, please feel free to contact the office on 0117 957 0647 we will do everything we can to help.
5/5
TrustpilotThe staff was so friendly very kind
The staff was so friendly very kind, caring and so helpful. Maria was very kind always smilling and ready to help . Ed was very kind too and very helpful,he helped me with references application form was very patience also came to help me with my key for my new flat as couldn't opened it . Mikesh i spoke on phone was very kind too and very helpful. Thank you very much for have such a great team to help with renting .Kind regardsPadmini Paumben
Thank you so much for taking the time to leave us a review. Great to see that Ed and Maria have been so helpful to you. We know Mikesh will also appreciate you acknowledging his efforts. Thanks again, Rhys
5/5
TrustpilotOur agent was Lisa's Bird Parsons.
Our agent was Lisa's Bird Parsons.Who is very friendly polite efficient and knowledgeable. She certainly had her work cut, as our sale in the end involved 3 properties.Luckily we chose our own very efficient solicitor, who is brilliant. Sadly our buyers used one of your recommendations, who was absolutely hopeless, and what should have taken 8-10 wks took almost 6 months.Lisa twice as much to sort because of this. But remained brilliant throughout.
Thank you, Penny! For your kind words about Lisa. We're glad she could assist you effectively despite the challenges. We appreciate your feedback and will review our recommended solicitor list to ensure better experiences in the future. Best wishes, Jake
5/5
TrustpilotDaryn was fantastic
Daryn was fantastic. He made the entire process smooth and provided excellent clarity. Highly recommend him.
Hi Rahul, Thank you for your wonderful feedback! We're thrilled to hear that Daryn made your experience smooth and clear. Your recommendation means a lot to us. We look forward to assisting you again in the future! Best regards, Andrews Head Office Team
1/5
TrustpilotBethany Emberton unprofessional as no comms
Bethany Emberton, has no communication skills, did not follow up on a complaint of wrong information on fees, during the query transaction or afterwards. I sold 6 weeks ago and still been ignored! Even the solicitor agreed it’s not the first time, this has happened. Firstly Andrew’s say it’s £3000 to buy and sell your home! They get conveyance to send email, which shows a page with £3000What they don’t do is put at the top this is a 3 page document with additional fees below. When I had a call requesting for search fees, of £369 I reply but I was told this was included in the £3000Reply from the conveyancer would be deducted. So I expected to pay £3000 less £369 We then discovered searches were not required. Which was great expected the £369 to be deducted from the £3000 (Still to receive £25 deposit back) When solicitors fees bill arrived, I asked why it was not £3000 less the search fee, the solicitor said your not the only one caught out! We have also complained as their email is not transparent with what they say you pay, £3000 to buy and sell. When I complained to Bethany she said it was in the emails. I explained I was verbally told it would be deducted from the fees of £3000She claimed they would need to check recorded messages. I heard nothing so called Bethany again. She advised the IT department would have to do this, back from the start! I emailed to explain the approximate time, but she said their legal manager needed to look into this! Dispite my email with a deadline I had nothing back from Bethany or her legal manager!! Shameful treatment, not transparent with costs, and I hear they keep about £500 of the £3000 for themselves!
Hi Julie, thank you for taking the time to write us a review. Sorry you felt the need to leave a one star rating. We take all reviews seriously, especially when it looks as if we can improve our experience. In your case we have already flagged your comments to the relevant partners and staff members that handle our conveyancing arm. They are already investigating into the matter, however in the meantime any further information you'd be able to provide to us in order to aid their investigation would be appreciated. Please contact myself (Rhys) at RMessenger@Andrewsonline.co.uk, many thanks.
5/5
Trustpilot“My experience with Issy as our…
“My experience with Issy as our property agent was nothing short of exceptional. From our very first interaction, it was clear that Issy is not only passionate about what she does but also deeply committed to ensuring her clients find exactly what they’re looking for. She displayed an outstanding level of professionalism, knowledge, and patience throughout our house-hunting journey. Issy took the time to understand our needs and preferences, making every effort to show us properties that matched our criteria perfectly. Her insights into each property, along with her keen attention to detail, were incredibly valuable in helping us make an informed decision. Moreover, her warm and friendly demeanor made every interaction a pleasure. I am immensely grateful for her dedication and hard work in finding us our new home. Issy is truly a remarkable agent, and I would highly recommend her to anyone looking for a seamless and supportive property search experience. Five stars all the way!”
Hi Prada , thank you for the five star review and congratulations on your new home ! Brilliant to see that Issy provided exceptional service and we love that you picked up on her passion for property. We know Issy will really appreciate the kind feedback , Thanks again , Lisa
5/5
TrustpilotMonika was absolutely transparent…
Monika was absolutely transparent helpful and followed up with all information in detail!thanks
Dear Kay, Thank you for your wonderful feedback! We're thrilled to hear that Monika provided you with exceptional service. Your satisfaction is our priority, and we appreciate your kind words. We look forward to serving you again in the future. Best wishes , Lisa
5/5
Trustpilot104 maple close
I only dealt with Sarah Robinson very professional in any and all my situations I would be proud to use this company again as I’ve had such a great experience with them
Dear James Hannis, Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Sarah Robinson. Your satisfaction is our priority, and we look forward to serving you again in the future. Best wishes , Lisa
5/5
TrustpilotFantastic Company, Highly Recommend!
Robbie, Rebecca and team have spent the last 6-7 months selling our flat, and I cannot thank them enough for the amount of time and effort they put into selling our property. It was extremely stressful with situations coming up beyond our control but Robbie was always quick to respond and give us peace of mind every step of the way. I would highly recommend them to anyone looking to sell/ purchase a property. Thank you again everyone!
Hi Gemma, what a fantastic review. Thank you for sharing your experience with us, we know that selling a home can be stressful but it's brilliant to see that Robbie has been on hand to try and alleviate some of that stress for you, thanks again for the review and the recommendation, Rhys.
5/5
TrustpilotProperty Management
I would like to express my gratitude to Monika Lami who managed my property for the last few years before I decided to sell, I have always found Monika to be very helpful and diligent with every aspect of the property management and would highly recommend her as she made everything so easy and hassle free. A big thanks to Monika for all her help!
Thank you, Mark, for your kind words! We're thrilled to hear about your positive experience with Monika. Your recommendation means a lot to us. Best wishes, Jake
5/5
TrustpilotExcellent service from Bear Flat
I would like to thank Sophia and Emma from Bear Flat for being a delight to work with, and for helping to make buying our first property far less stressful than it otherwise might. I particularly appreciated their patience in answering and responding to all our concerns, and for being not only very professional, but also very friendly throughout the process. I would buy from them again! (But really don't ever want to move - we love our new home).
Hi Jo, we really appreciate you taking the time to leave us a five star review. Fantastic to see that the team in Bath were able to help you with everything you needed from viewing all the way through to completion. We are so pleased you love your new home and of course look forward to helping you again should you ever need us.Thanks, Rhys
5/5
TrustpilotAn honest 1st class experience
A delightfully refreshing great experience from the first viewing of our rental home, to getting our rental home, moving in and beyond. A charming team of honest, straight forward, super helpful kind people made the entire experience a pleasure. The house was a quality find and the attention to detail to all those things to ease stress was beyond my expectations after previous experience with another estate agent with many more years experience! I will never use them again now I know how this business can be done. Highly recommend.A special mention to Isa and Jenine, both fantastic.
Hi Lietta, thank you for the five star review. Great to see that the team were on hand to help you every step of the way from first viewing to settling into your new home. We know moving house can be a stressful time so it's pleasing to hear the team were able to try and negate some of that pressure for you and make everything as easy as possible, thanks, Rhys
5/5
TrustpilotProfessional service
Shamiya was waiting for me at the property, and was friendly and informative. I did not put an offer in for the place she showed me as ultimately I decided it was too far from my kids school. This was no reflection on shamiya, who was very professional. When I booked the viewing, this was done with another colleague of Shamiya’ who was equally friendly and professional. I’d highly recommend this agency.
Thank you, Natasha! We're delighted to hear about your positive experience with Shamiya and our team. Your recommendation means a lot to us. Best of luck with your search!
5/5
TrustpilotRaluca has been the best property…
Raluca has been the best property management officer I have ever dealt with. As a tenant who had a rude letting agency. She has shown me that every tenant should be treated well and with dignity. She gives the best advice, very approachable and kind. It has been a pleasant experience since I started talking to her. She is a great asset to the company. An employee for keeps!
Thank you for your kind words about Raluca. We're delighted to hear about your positive experience, being treated with respect and getting good advice is all part of our service.
5/5
TrustpilotI met with Nicole Meikle at a property…
I met with Nicole Meikle at a property I have just been accepted on to rent. I found her to be extremely polite and easy to talk to, she is very professional in what she does and has made the process extremely easy for me, she gets back to me fast with any questions or queries I have with all the information I need etc. I’m extremely happy dealing with her. Thanks Nicole 😊
Hi Chris, thank you for the positive review. Thank you for the positive review, we know Nicole works really hard to look after our customers to it's great to see her efforts recognised. Thanks again, Rhys
5/5
TrustpilotJanine Derbyshire is everything you…
Janine Derbyshire is everything you could hope for when it comes to property management. We had a few issues when we first moved into our new flat, but Janine was extremely supportive and has great customer service skills. She put through work orders the same day the issues were raised and within a matter of 2 days everything was resolved. Cannot fault her service or ask for more! She's simply fantastic at what she does!
Hi Auburn, thank you for taking the time to leave a review and share your experience. Fantastic to see that Janine was on hand to help resolved those issues promptly for you. Thanks again, we know Janine will really appreciate seeing your feedback, Rhys.
5/5
TrustpilotMy boiler broke on a Saturday…
My boiler broke on a Saturday afternoon, I called the office and spoke to Kay who was super helpful in helping me trouble shoot the boiler over the phone. It still didn’t work unfortunately so on Monday morning Louisa got right on it and called the engineer for me. When he didn’t contact me within a few hours she chased him up again for me and he was at my door within a couple hours and fixed it. Louisa then called me back a couple days later to check everything was still okay and still working. Both Kay and Louisa were very efficient and on top of things, can’t complain about anything! Fab customer service. Thanks guys!
Hi Abigail, thank you for the five star review. It's amazing to see that Louisa and Kay were on hand to assist you so quickly and get your home nice and warm again, especially important given the recent weather. Many thanks, Rhys
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Anwyl Homes's Heywood office has 1,208 reviews across two platforms: 8 on Google, 1,200 on Trustpilot (across the whole business).
Anwyl Homes Heywood is rated 4.7 out of 5 across all 1,208 reviews, and 4.9 out of 5 on Google from 8 reviews.
Anwyl Homes Heywood, Manchester Road, Heywood, OL10 2QD.
