Every review we hold for the Heywood office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotWe attended a rental property visit
We visited a rental property with the assistance of Issy from your Downend branch.We found her to be very helpful and also very warm and welcoming.Although you only get a short viewing time, Issy assisted us with any of our queries and we appreciated her time.
Crystal · 10 October 2024
Agent replied · 23 October 2024
Thank you, Crystal! We're really happy to hear Issy provided such a positive experience. Your feedback is greatly appreciated, and we'll be sure to pass on your kind words to her. Best wishes, Jake
★★★★★ 5/5
TrustpilotI had a very nice experience
I had a very nice experience, I met Shamiya who did a nice job taking me around the property she made a call to remind me of my viewing time, Thumbs up Shamiya you know your job and I can say you have passion for it.Keep up the good job.
Priscila · 6 August 2024
Agent replied · 24 August 2024
Thank you, Priscila! We're thrilled to hear about your positive experience with Shamiya. Your kind words mean a lot to us. We'll be sure to pass on your compliments to her.
★★★★★ 5/5
TrustpilotGreat communication
Communication was great. Lisa was very helpful throughout the whole process and answered any questions we had.
Matt · 27 September 2023
Agent replied · 12 June 2024
Hi Matt, thank you for the five star review. Great to see Lisa was on hand to help you throughout your experience with Andrews, we really appreciate your feedback. Thanks, Rhys
★★★★★ 5/5
TrustpilotShannon was a star
Shannon was a star. Super helpful
Caroline · 22 May 2024
Agent replied · 12 June 2024
Hi Caroline, thank you for the five star review. Great to see that Shannon was so helpful to you. Thanks again, Rhys
★★★★★ 5/5
TrustpilotExcellent service and communication
I spoke to Drew (Andrew Palmer) and was really impressed by his professional and courteous manner. He was able to give some really helpful advice and I felt I could trust his expertise with my property. Andrew even followed-up with further contact, as promised and I appreciate the attention to detail, during the discussion.
Kay · 28 April 2023
★★★★★ 5/5
TrustpilotListened and communicated efficiently…
Listened and communicated efficiently in time before Christmas
Sarah · 19 December 2025
Agent replied · 25 December 2025
Dear Sarah,
Thank you for your wonderful review! We're thrilled to hear that our team communicated efficiently and met your needs in time for Christmas. Your satisfaction is our priority, and we appreciate your feedback. Looking forward to serving you again!
Best regards,
Andrews Head Office
★★★★★ 5/5
TrustpilotI had a wonderful experience during my…
I had a wonderful experience during my house viewing with Harpindar. She was very professional, friendly. I appreciated how detailed she was in explaining the property and providing all the information I needed. Her clear communication and patience made the viewing smooth and stress-free. Thank you, Harpindar, for such a positive experience!
Awoyomi · 23 August 2025
★★★★★ 5/5
TrustpilotFantastic estate agents, friendly staff
Fantastic from start to finish. Not only was Connor fantastic during his viewings and his knowledge was great, the whole team was equally as great when we enquired about properties. It sounds like the whole team work together to make the end consumer happy and it was honestly a great experienceThank you so much
Consumer · 1 May 2024
Agent replied · 12 June 2024
Hi there, thank you for your five star review to Connor. Brilliant to see Connor provided you with his excellent knowledge and the team were able to make it a great experience for yourself! Thanks again and all the best, Laura.
★★★★★ 5/5
TrustpilotOne of the trustworthy company where…
One of the trustworthy company where they had supported for the house viewing for multiple attempts within quicker duration with fast and prompt response . Especially zyad is quite supporting in following up closely and support the customer needs..thank you for that
Mohammed · 14 November 2024
Agent replied · 22 December 2024
Thank you, Mohammed! We're so pleased to hear about your positive experience with our team, especially Zyad. Your kind words and trust mean a lot to us. Best wishes, Jake
★★★★★ 5/5
TrustpilotStan from the Orpington Branch has been…
Stan from the Orpington Branch has been a joy! He has made this process extremely easy for me and has been transparent throughout. Communication has been flawless and all questions I have had have been answered efficiently and fully. Thank you for the experience and for sourcing me a beautiful place to live.
L · 25 April 2023
★★★★★ 5/5
TrustpilotLouise Gonella
Louise Gonella , the property manager was so helpful and organised an engineer to fix my hot water and heating as a matter of urgency and it was fixed the next morning . I’m so grateful to her for getting on to it so quickly .
Melanie · 10 September 2024
Agent replied · 23 October 2024
Thank you, Melanie! We're thrilled to hear Louise was able to assist you promptly. Your satisfaction is our priority!
★★★★★ 5/5
TrustpilotFriendly and efficient service
A big thank you to all the staff at the Bear Flat Branch, in particular Emma Mussert. From the start we received friendly and enthusiastic advice, our enquiries were always dealt with promptly, in a friendly manner and we received regular feedback during which turned out to be a long and protracted sale.
John · 21 April 2023
★★★★★ 5/5
TrustpilotGreg Lines of Stroud Branch 5 stars
Greg Lines of Stroud Branch is a great communicator and is thorough and professional.
C · 26 October 2023
Agent replied · 12 June 2024
Thank you for leaving a five star review, we believe that communication is key to any relationship and it's brilliant to see Greg has been on hand to keep you updated throughout your dealings with us.Thanks, Rhys
★★★★★ 5/5
TrustpilotThe selling of my two bedroom flat…
I would just like to take this opportunity to thank james and his team at Andrew’s in Wallington for the smooth sale of my flat in wandle road hackbridge, Wallington, Surrey I would without hesitation highly recommend them to family and friends who where looking to buy or sale a property they are very good at what they do .
Joe · 11 December 2023
Agent replied · 12 June 2024
Hi Joe, thank you for your five star review! Great to hear you had a smooth sale with your flat and the team were able to assist you! Thank you for the recommendation too, it is really appreciated! All the best, Laura.
★★★★★ 5/5
TrustpilotGreat estate agent!
Elliot, the estate agent that has helped us secure an offer on a house has been great. He’s friendly and approachable and is easily reachable. He is also very quick to respond to enquiries and appears to do what he can to update you on news. Would definitely recommend him to others trying to buy a house!
Beth · 12 February 2024
Agent replied · 12 June 2024
Hi Beth, we certainly know that Elliot will love seeing your feedback and it's brilliant for us to see all his hard work and efforts recognised. Thanks for spreading the word about the fantastic work he does. Thanks again, Rhys
★★★★★ 5/5
TrustpilotSearching for a flat
I am searching for renting a flat and came across this estate agency. I contacted them by email about a flat and the day after I received a call from them. The estate agent, Kiana, was very nice and helpful answering to my enquiries. Easy to talk and friendly.
Africa · 10 July 2024
Agent replied · 24 August 2024
Thank you for taking the time to share your experience and leave a review. Fantastic to see that Kiana was such a source of help throughout your dealings with us. Thanks again, Rhys
★★★★★ 5/5
TrustpilotBalham Branch - Shannae! ⭐️
Shannae at the Balham branch has honestly been amazing! She has been great at communicating with both myself and my parents and has kept us up to date with any new updates! Thank you for making the process of renting a little less stressful! A star service 😀
Lou · 23 July 2024
Agent replied · 24 August 2024
Thank you, Lou! We're thrilled to hear about your positive experience with Shannae at our Balham branch. Your kind words mean a lot to us. 😊
★★★★★ 5/5
TrustpilotOutstanding service
First estate agent I contacted. Polite, efficient and made understanding all the legality simple and straightforward. Contact via, SMS, email and phone easy, always prompt and what made it more easy, I got tenants within weeks - no wait. Staff very professional and knew exactly what their client wanted. Fantastic service - Thank you to all but especially Nathan.
Rahman · 3 August 2022
★★★★★ 4/5
TrustpilotOverall good to deal with
Overall good. Communications is sometimes hit and miss
Alex · 13 February 2024
Agent replied · 12 June 2024
Hi Alex, thank you for the four star review. If there was anything else we could have done to make your experience five star, please let me know. RMessengern@AndrewsOnline.co.uk, thanks, Rhys
★★★★★ 5/5
TrustpilotJas was really nice on the viewing and…
Jas was really nice on the viewing and helpful explaining everything!
Rhys · 7 December 2023
Agent replied · 12 June 2024
Hi Rhys, thank you so much for taking the time to leave us a five star review. Great to see you had such a positive experience with Jas on your viewings.
★★★★★ 5/5
TrustpilotIt was seamless
It was seamless, Nicole was really helpful in providing accurate information quickly.
Damilola · 13 November 2023
Agent replied · 12 June 2024
Hi Damilola, fantastic to hear it was a seamless process for yourself! Thank you for taking the time to share your experience and all the best, Laura.
★★★★★ 5/5
TrustpilotBest for support of a private landlord
Thank you Greg Lines and the team at the Stroud branch for your help again as I relet my property: From recommendations for decorators and inventory takers, guidance on taking references and providing rent reviews. I will always use Andrew’s to find me new tenants and support me as a landlord. Highly recommended.
Karen · 2 March 2023
★★★★★ 5/5
TrustpilotLisa and Robbie were great
Ruth · 2 April 2024
Agent replied · 12 June 2024
Hi Ruth, thank you for the five star review. Brilliant to see that Robbie & Lisa from Andrews Southville have been able to provide an excellent service to you. Thank you, Rhys
★★★★★ 1/5
TrustpilotFormer employee have asked for a copy…
Former employee have asked for a copy of my P45 for weeks and nothing happens. They are useless from head office to the branches themselves. I am glad I have recorded their calls and promises! I didn’t even want to give a star but I had no choice. Instead of replying to my message please just get a copy of my p45, but it can’t be that hard surely for such a successful agent like yourselves??
Ja · 12 May 2022
Agent replied · 12 June 2024
Thank you for your feedback. We just completed a systems upgrade that affected our ability to process requests for copy documents whilst we continued to issue originals, however we are now clearing any outstanding requests and this will be resolved for you shortly.
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