5/5
TrustpilotHouse Sale
Absolutely superb service from Rook Mathews Ryton,
Trusted Agent profile · Hexham
Rook Matthews Sayer Hexham reviews
★★★★★
671 reviews across 2 platforms
46 Priestpopple, Hexham, NE46 1PQ, NE46 1PQ
Part of Rook Matthews Sayer, see every office.
Rook Matthews Sayer's office in Hexham, at 46 Priestpopple, is rated 4.8 out of 5 across 671 reviews on two platforms, including 32 Google reviews rated 4.8.
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Reviews
Every review we hold for the Hexham office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotCan not fault Rook Matthews Sayer with…
Can not fault Rook Matthews Sayer with the sale of our home. In what has been a stressful time they have made things so much easier for us. They have been so helpful throughout and every member of staff have been amazing! Can't thank them enough.
Agent replied · 22 October 2024
Dear Charlotte, We're so glad our Blyth team were able to assist you fully and ensure a completion on your home sale. We really appreciate the review and hope you're happy in your new home. Thanks again
4/5
TrustpilotSteven Parker assisted my sale
Steven Parker assisted my sale. Very professional, prompt contact and information when needed.
Agent replied · 22 October 2024
Thank you for leaving us a rating for RMS Fenham Malcolm, it really helps us out!
5/5
TrustpilotRook Mathews sayer in ponteland what…
Rook Mathews sayer in ponteland what can I say! Professional, warm, patient and held us from viewings to getting our keys. Sian leads a great team
Agent replied · 22 October 2024
Dear Kim, thank you for taking the time to leave a review for our team in Ponteland, we really appreciate your kind words.
5/5
TrustpilotGood customer service
Good customer service, support and guidance from the Forest Hall branch.
Agent replied · 22 October 2024
Thank you Alan for taking the time to leave RMS Forest Hall a 5 star rating.
5/5
TrustpilotAlistair morgage advisor
Alistair goes above and beyond, very helpful and always on hand to answer any questions you have. Would never use any other morgage advisor.
Agent replied · 22 October 2024
Dear Lewis, thank you for taking the time to leave our Mortgage Advisor Alistair, a 5 star review! We really appreciate it!
5/5
TrustpilotThe team at the Hexham branch.
5/5
TrustpilotRook Matthews Sayer Blyth branch
Rook Matthews Sayer Blyth branch are always very professional with whom I have dealt with many times over the past few years. On this occasion they went the extra mile to market my property whilst I was in hospital. I happily recommend Rook to friends and family.
Agent replied · 22 October 2024
Dear Mike, thank you for taking the time to leave our Blyth branch a great review. We're so happy that you have used our services repeatedly and hope you continue to do so in future. We really appreciate the future recommendations too. Thank you again
5/5
TrustpilotWe would definitely recommend the…
We would definitely recommend the fantastic team at Ponteland R.M.S. Their level of service is second to none. They went above and beyond what was required of them to achieve a satisfactory outcome. They remained professional, warm and friendly at all times. Mr C and Mrs K Ponteland.
Agent replied · 22 October 2024
Hi Col, Thank you for taking time to leave us 5 golden stars. It's great to hear that Ponteland provided such excellent service. I hope we can assist you again in the future!
5/5
TrustpilotRyton Branch
Ryton Branch. A very friendly and helpful crew. They gave a good competitive price for the property and within days had several viewings. the property was under offer within 2 weeks. Very impressed, well done Ryton Branch and many thanks for your help
Agent replied · 22 October 2024
Dear Mal, we're so glad the team were able to find you a suitable buyer and a price you were happy with so swiftly. Thank you very much for your instruction!
5/5
TrustpilotHuge thank you to a brilliant team who…
Huge thank you to a brilliant team who have endured a rather painful sale. They've done a fantastic job and kept me up to date every step of the way. I would definitely recommend them to anyone.
Agent replied · 22 October 2024
Dear Laura, thank you for this 5* review for RMS Bedlington. Selling a property is one of the most stressful times in our lives and we hope our team were able to take some of the worry away with their regular updates. Thank you also for your recommendation of us, this helps us so much.
5/5
TrustpilotReview
Profesional, efficient and helpful.
Agent replied · 24 December 2024
Thanks Henry! We really appreciate you taking the time to leave us a review.
5/5
TrustpilotOur experience with Rook Mathews Sayer…
Our experience with Rook Mathews Sayer was outstanding for the sale of our Property.The feedback and customer care was exceptional from Natalie and the sales team.
Agent replied · 22 October 2024
We really appreciate you leaving this five star review for RMS Gosforth Mr Gardiner, thank you.
5/5
Trustpilotprofessional
responsive, organised and efficient. Great to deal with and the fees seemed very reasonable.
Agent replied · 22 October 2024
Thanks Liz for the fantastic words and for leaving us a 5 star rating!
5/5
TrustpilotTenant Finding
I required a new tenant,contacted Katie st RMS who found a suitable one in a couple of days. The whole process moved ahead very quickly.Whilst there was some confusion (not Katie) regarding the previous tenant checkout the service i recieved was great.
Agent replied · 22 October 2024
Dear Raymond, thank you for choosing our tenant find service. I'm glad we were able to find you a suitable tenant so swiftly. We really appreciate you taking the time to leave Katie and the rest of the Blyth team 5 shiny stars! Thanks again.
5/5
TrustpilotThank you RMS
The team at Blyth RMS have handled both the sale of my old house and purchase of new property. Excellent service particularly from Dawn who went above and beyond to make sure everything went through.
Agent replied · 22 October 2024
Dear Denise, thank you so much for taking the time to leave RMS Blyth 5*s! We hope you are very happy in your new home and are settling in well. We will be sure to pass on your kind words to Dawn, she is fabulous!
1/5
TrustpilotMortgage Advisor - Ryton Branch.
Ryton Branch - Mortgage advisor. Appalling customer service she was extremely rude and very unprofessional. I was so taken back and flabbergasted by her comments and behaviour I exhaled so she then lowered herself even more to childish behaviour by mimicking me and exhaling aloud, haha WHF? Not what you would expect from an adult never mind a so called professional. To keep my dignity and self respect I left immediately after only 5 minutes of the meeting. A shame really I had high hopes as I’d used the same branch many years ago. Stay well away or be prepared to take abuse. You have been warned.
2/5
TrustpilotCaution - Gas & Electricty Suppliers
We recently rented a property through Rook Matthews Sayer. It was a really positive experience, and I couldn't rate Adele Eagleton (the Lettings Consultant) or Summer Glen (who handled the paperwork and references) highly enough, they were friendly, professional and responded quickly to any queries we had. RMS are partnered with Tili, who set up essential home services for movers, such as council tax, broadband etc. We received an email from RMS with details of how Tili would contact us to begin the process. It was not a service we were interested in using, and we didnt think anymore of it as Tili actually didnt contact us at all. Unfortunately, in that same email, in the small print it stated that our gas and electricity would be provided by Spark Energy. As it was in the small print, and not mentioned to us at any other point, we were unaware and unable to opt-out until it was too late. Spark Energy has extortionate tariffs, and it has been a difficult process to sort out 3 different energy suppliers: the previous tenant's supplier, Spark Energy and our preferred supplier. This has left a sour taste regarding our experience with Rook Matthews Sayer and we will be avoiding using them again in the future, as although the staff were great, the switching of energy suppliers without our explicit consent felt deceptive.
5/5
TrustpilotProfessional Team!!
Very happy with the teams i worked with. From initial valuation to sales to pre-completion. They were very professional and helpful. It was a lengthy process but they were very supportive along the way.
Agent replied · 22 October 2024
Dear Ms Wong, thank you so much for taking the time to leave this review for RMS Gosforth. Although it may have been a lengthy process with solicitors, we're please our team were able to support you throughout!
5/5
TrustpilotExcellent service
Friendly, caring and professional, quick to respond, highly recommend.
Agent replied · 22 October 2024
Thank you so much Linda, we really appreciate your recommendation!
5/5
TrustpilotGreat Commercial Agents
We have Just used Michael, Gordon & Chris to advise on best finish to our recent refurbishment works to a retail parade, the first 2 units have now been let easily though them and both are at the rent quoted, Really decent all round agent.
Agent replied · 22 October 2024
Dear Eli, thank you for the 5 stars and lovely review. We're so glad our commercial team have been able to let 2 of the units already. We look forward to continuing working on your instructions. Many thanks
5/5
TrustpilotBlyth
Blyth - Professional with a positive attitude from all the staff
Agent replied · 22 October 2024
Thank you for leaving RMS Blyth a 5 star rating, we really appreciate it!
5/5
TrustpilotGreat Help
Very helpful from the start. Supportive and informative. Kept me up to date with progress and always pleasant.
Agent replied · 22 October 2024
Thank you for taking the time to leave us a 5 star review Ronnie, we really appreciate it!
5/5
TrustpilotExcellent service since day 1
Excellent service since day 1. Very pleasant staff. We were in communication with Ellie since the beginning and she has been very helpful and easy to contact too. Overall, we’ve had no problems and are very happy. Thank you!
Agent replied · 22 October 2024
Dear Joanne, thank you for the 5 shiny stars and lovely words regarding the team, specifically Ellie. We hope to assist you again in the future. Many thanks
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Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. Rook Matthews Sayer Hexham hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Hexham.
