Winkworth Borehamwood & Elstree reviews in Hertsmere

★★★★★ 1/5

Trustpilot

Please avoid them. Reclaiming our deposit has become a lengthy and arduous process

Unfortunately, our experience with Winkworth has been so disappointing that I must give a 1-star rating, though I wish there was an option for zero stars. They have repeatedly made false statements to unfairly extract money from tenant. Even damage noted in their own move-in inventory report from last year is now being used against us to justify charges. It's disheartening to witness their prioritization of profit over fairness. When confronted, they suggest disputing through "my deposit scheme," only to further inflate fees. Our cleaning fee surged from £140 to £336, and apart from maintenance fees were hiked for pre-existing damages. Despite returning the property in better condition, we were still charged professional cleaning fees for mold, dust, and dirt present upon move-in. They even colluded with their inventory company to exploit situations for financial gain, leaving us speechless. Additionally, we graciously accommodated potential tenant viewings three times in 10 days, only to have our privacy violated as individuals freely took photos and rifled through our belongings without consent. This experience has left us profoundly disappointed and hesitant to engage with Winkworth in the future.

W · 22 February 2024

★★★★★ 1/5

Trustpilot

Worst Ever

My experience with Winkworth was a masterclass in chaos and incompetence. A real circus is even better them. Not only did they turn a blind eye to broken properties, but they also seemed to have a PhD in denial and deception. They don't even have the decency to possess basic moral standards. I bet Winkworth does not care their branding or reputation, basic thing for a business. Their idea of 'professional cleaning' was a joke - the place was dirtier than a pigsty, with mold, spiders the size of small cars, and no sign of any supposed cleaning crew. And don't even get me started on their response time - it's like they only sprang into action when I threatened to pack my bags.During checkout, they pulled out all the stops with their wild accusations, conveniently forgetting that the damages were already there when I moved in. But oh no, let's blame the tenant instead!And as if dealing with Winkworth wasn't enough, their partner in crime, ACT Property, was just as useless. It's like they were in cahoots, caring more about squeezing every penny out of me than addressing my legitimate concerns.Privacy? What privacy? They had no qualms about waltzing into my home uninvited, rearranging things like they owned the place. And to top it all off, they even decided to whip up a meal in my kitchen without so much as a 'by your leave.' They took away my letters too.Getting my deposit back was a whole saga, thanks to their fault-finding frenzy. But hey, at least I've inadvertently become their biggest promoter in my community (whatsapp, X, facebook, signal, neighbours) about Winkworth. The way word spreads, it's like a snowball effect! I am so excited!

Tong · 19 February 2024

★★★★★ 5/5

Trustpilot

Great team!

Aaron, Shaun and the team at Winkworth worked to hard to find our family the perfect short term rental solution. They were responsive, helpful and genuinely cared about meeting our needs. Thanks team for making what could have been a very stressful time, as smooth and easy as possible!

Jodie · 11 November 2024

★★★★★ 5/5

Google

I have just rented through Winkworth for the first time and the whole process was smooth. Anila was the contact person and she is very professional and answered all the questions and emails without any issues. Highly recommend

Ciprian · 5 April 2025

★★★★★ 5/5

Google

It was a wonderful experience of renting property with Winkworth. All staff is very nice;Alex was specially very kind and he has been helpful throughout the process.

Nido · 9 August 2025

★★★★★ 5/5

Trustpilot

Selling made easier

Very good advice when selling my late sister flat and traveling from Warwickshire to complete the sale was made easier by a lot of help

Shirley · 23 January 2026

★★★★★ 5/5

Trustpilot

I have just re let my apartment

I have just re let my apartment through the Kensal Rise Office who have been managing my property for 2 years. Aaron and his team were fantastic and managed a turnaround in record time resulting no loss of rental revenues. The process was extremely efficient and very re assuring. They went above and beyond my expectations. Totally recommend.

Alison · 29 March 2021

★★★★★ 5/5

Google

Ive rented a property twice now through Winkworth, and the experience was amazing! The team was super friendly and helpful, especially Anila. She made everything so easy and was so kind throughout the whole process. Highly recommend them!

Gloria · 17 March 2025

★★★★★ 5/5

Trustpilot

Great experience with Winkworth

We rented an apartment though Winkworth last month and the process could have not been any better. From coordinating the viewing to signing the contract and moving in, Aaron and his team have gone above and beyond. Would definitely recommend them if you are planning to rent/ buy around the area.

Lucas · 6 September 2024

★★★★★ 5/5

Google

Alex along with the close knit team at Winkworth have been nothing short of extraordinary and excellent. I feel no need to engage with any other estate agent in helping me buy, rent or sell. Karen the manager is great to do business with. They are prompt and exceptional when it comes to communication. Full transparency with a little flexibility. Cannot ask for anything else. Absolutely delighted with their GREAT SERVICE and knowledge to keep things moving at pace. Well done guys Jay

Jay · 30 December 2023

★★★★★ 5/5

Trustpilot

As a landlord of two properties I have…

As a landlord of two properties I have been renting with through Winkworth for 8 years now. They have always provided me with a professional and reliable service. Aaron and the team are prepared to go above beyond to ensure a smooth service.

Katie · 3 March 2023

★★★★★ 5/5

Google

My experience with Winkworth was great, thank you Anila for all the support and guidance throughout the process, she has been so helpful supportive and very professional.

Andreea · 19 July 2025

★★★★★ 5/5

Google

Very professional service from the lettings team and in particular Alex Murphy at Borehamwood. Alex walked through the letting process and different management options.available. The process was very smooth and I had a tenant lined up to move in within 4 weeks. Great service

Jon · 12 December 2024

★★★★★ 1/5

Trustpilot

Dreadful and dishonest

Winkworth caused so many issues and even their head office were dreadful to deal with. When things go wrong they do not step up and are defensive and dishonest in their responses.I would recommend contacting the property redress company for any problems with this company. This way you have more opportunity to get a fair resolution.

Summer · 4 February 2025

★★★★★ 5/5

Google

For what is a national company their local knowledge is very good They Let a Flat for me and I would recommend to others

Russell · 11 September 2026

★★★★★ 5/5

Google

A fantastic team made the experience of selecting and signing the lease of our first flat super easy. We’ve got to say a huge thank you to David, who has been fantastic throughout, keeping us updated on the entire process and he was happy to answer any questions or worries I had, no matter how silly. Thank you so much !

Lara · 27 October 2019

★★★★★ 5/5

Trustpilot

Highly Recommend!

As first-time landlords, we couldn’t have asked for a better experience with Winkworth. The whole team has been absolutely fantastic, friendly, knowledgeable, and always approachable. They’ve made the whole process smooth and stress-free, and are always happy to help, even by sharing contacts for trusted local tradesmen when needed. It’s been a pleasure working with them, and we feel in very safe hands. Highly recommend!

A · 28 September 2025

★★★★★ 1/5

Trustpilot

very rude agent and poor behaviour

One of the agents at this firm has abused a member of our team because she had taken one day's leave. He then decided to leave a review of the whole firm making serious allegations about our firm.

Karen · 26 May 2026

★★★★★ 5/5

Google

Have been with Winkworth letting agents in Elstree for almost a decade. Have had a very good service from them and they are transparent in all costs and fees. One lady has been a particular godsend and has my best interests at heart from the position of myself as the landlord ,and for the needs of my tenants. I can truly say she has taken the headache away from being a landlord! Well done to the Winkworth Elstree team. Thank you.

Dominic · 26 October 2023

★★★★★ 5/5

Trustpilot

Professional and friendly

I rate Winkworth Kensal Rise very highly and have let my flat with the company for many years now, as I know I will be getting uncomplicated, efficient, fair and friendly service from a team of specialists. I find Director Aaron particularly helpful. They are great at finding trustworthy, respectful tenants and guiding me through the layers of paperwork.

KO · 1 December 2025

★★★★★ 5/5

Google

Many thanks to Karen, James and the borehamwood team, helping us going through a challenging case with extremely tight timeframe. We completed a property purchase with a difficult vendor within 5 weeks. Karen has been extremely helpful and professional, can't thank her enough. Would definitely recommend this team!PositiveResponsiveness, Quality, Professionalism, Value

Xingye · 26 October 2021

★★★★★ 5/5

Google

David was our estate agent. He was so responsive and helpful. He was honest and trustworthy, which is something we haven’t always had when looking for a property. I would recommend both him and Winkworth to anyone looking to buy or rent in the area. Thanks for your help!PositiveResponsiveness, Quality, Professionalism

AHT · 26 October 2021

★★★★★ 5/5

Trustpilot

Fantastic service from all the team

Over the past 13 years we have had a fantastic service from all the team at Winkworths in letting, managing and finally selling our property. They were consistently professional, efficient and knowledgeable and made the whole experience go smoothly. Thank you!

M · 27 April 2026

★★★★★ 5/5

Trustpilot

Efficient, professional service

Aaron and his team have been on the ball from the start and found me new tenants quickly and with no fuss. They´re a great team - Stanislava is particularly helpful! Would definitely recommend as letting agents.

Alison · 27 May 2023