Trusted Agent profile · Hertsmere
★★★★★
1,768 reviews across 2 platforms
86 High Street, Watford, WD23 3HD, Hertsmere, WD23 3HD
Connells's office in Hertsmere, at 86 High Street, is rated 2.2 out of 5 across 1,768 reviews on two platforms, including 165 Google reviews rated 4.6.
Every review we hold for the Hertsmere office, from every platform, shown as written. First names only.
1/5
TrustpilotDespicable!!! 3 months to receive a void EWS1
Despicable!!!I had no choice but to use them for my mortgage, as this was the lenders preferred surveyor.Over 3 months I waited for and EWS1 form. Once received, it was completed incorrectly so void.If you choose to use them. You only have yourself to blame.
1/5
TrustpilotPlease ensure that you complain to the…
UPDATEI took Connells to ARLA and they admitted lack of professional standard plus more compensation.Please ensure that you complain to the Property Ombudsman if you have gone through their complaints process.Useless incompetent companies do get struck off but only if we keep raising complaints to the TPO
1/5
TrustpilotPoor! Poor! Poor!
I accepted a CASH offer over 4 months ago from a buyer (NO CHAIN) and unbelievably still haven't exchanged The communication/ lack of service from Connells and their recommended solicitor SHOOSMITHS has been shockingly poor.I wouldn't recommend either to anyone considering using their overpriced services (if you could even call them that).
1/5
TrustpilotRecent valuation was an absolute joke…
Recent valuation was an absolute joke £15k below the agreed sale. The report shows "Comparable" three properties from the magic wheel and certainly NOT comparable. Likely to collapse the entire chain and shatter our buyers dreams of a new home.!!! Thanks very Much Connells!!
1/5
TrustpilotClueless or Couldn't care less?
I phoned twice asking to arrange a viewing and was told I would get a call back. I never did. When I phoned the 3rd time I was told the property I was interested in had been sold.Atrocious customer service, steer clear of these clowns!
1/5
TrustpilotTheir Sales branch is good but lettings …
Their Sales branch is good but lettings is very poor and it would be advisable to stay clear of them if you are renting as they charge sky high fees and they will not help or care when you need your deposit returned. They work for the landlord not the tenant.
1/5
TrustpilotFirst time buyer.
First time buyer.They gave me terrible advice. Spent just under £1500 for it all to fall through and then told the money was all non-refundable.Be careful using this company.
1/5
TrustpilotAllocated me a flat without confirming…
Allocated me a flat without confirming with me first. Didn't even know about their own break clause. Now I am -£265 as I wanted to cancel going for this flat I didn't even ask for after 2 days.
5/5
TrustpilotDespite a sometimes difficult sale…
Despite a sometimes difficult sale Connells were helpful and kept me updated. The sale was handled professionally and I was guided at all times.
1/5
TrustpilotEdgbaston branch is the worst ever.
Edgbaston branch is the worst ever.The worst customer service and unhonest . Time waster . I don't know where is the top managment of this company.It was the nightmare experience and unprofessional !!!!!Zero star only
5/5
TrustpilotConnells helped me out with everything…
Connells helped me out with everything I needed. Every time I rang Imagen got back to me that day and really helped out. Highly recommended. Couldn’t sell my house. Then Connells took over now it’s gone. Couldn’t be happier with them all
1/5
TrustpilotDO NOT USE!!
DO NOT USE. JULY 2017We paid for a Homebuyers survey it was a complete waste of money. They didn't spot any of the structural problems to the house. When we complained we were fobbed off . Wish we had just saved our money and paid for a much cheaper valuation
1/5
TrustpilotFalsely advertising properties
Falsely advertising properties by leaving out key details. Drove an hour to view property to be told the building the property was in was being knocked down in 2 years or so. Completely wasted my time by not mentioning key information in the listing or on the phone.
1/5
TrustpilotIncredibly poor service, do not use
Incredibly poor service, shocking photos and property details. Connells ignored our requests and failed to address the errors in our listing. We complained and this was ignored, after termination of the contract for their poor service we've been harassed with daily sales calls from them! Do not use
1/5
TrustpilotNEVER USE
These estate agents are a bunch of cowboys. The service I received was terrible, their marketting was low rate and when I came to complain, my letters have been ignored. Use any company to sell your house, except this one. They are dreadful and I will NEVER recommend them to anyone.
1/5
Trustpilot2600 pounds
2600 pounds they take from us to rent a house,we go on agency to take the house keys and they say that we cant rent the house,after we pay everything,house,depozit,agency.We still wait to give our money back and nothing after 9 days.This guys have to be in jail
5/5
TrustpilotVery professional speedy service very…
Very professional speedy service very helpful and quick response to any questions I had in buying my new home hightly recommended very big thank you to LYNSEY PHOBE AND JAMIE thank you very much
1/5
TrustpilotIf I could give zero stars I would
If I could give zero stars I would. Very poor service and there is nobody there that i've spoken to that is businesslike. People take there homes as security and the company does not take the needs of their customers seriously. Please avoid them at all cost.
5/5
GoogleI have just sold my house through Connells in Bushey. They were very professional, friendly and always helpful. They explained the valuation in detail and provided quality photographs for the website. Overall they provided an excellent sales service.PositiveProfessionalism
1/5
TrustpilotThe surveyor Guy
The surveyor Guy, missed a critical issue with this building. 10s of thousands of pounds to fix what he missed. Raised the issue with them and RICS and they all shyed away. Disgrace to there profession, if there is one.
2/5
TrustpilotBooked in for a mortgage re mortgage …
Booked in for a mortgage re mortgage review this morning, only to find out the guy we booked in with is out of office all week!Typical behaviour from this shabby company..we had problems with them two years ago after buying for first time.DO NOT touch with a barge pole!
5/5
TrustpilotSian WIlliams
Sian WIlliams, has been so helpful as a first time buyer she made sure everything goes well, her reassurance gives me lots of hope
1/5
TrustpilotValued our house £20k less than…
Valued our house £20k less than everyone else!!Absolutely fuming.They used the lowest valued houses in other streets and of different types. ie terrace when ours was a semi.Even the rental value was £100 less than what the local estate agents recommend. Cowboys!
4/5
TrustpilotFirst house
As a new couple getting their first house in was quite stressful but all processes where ran professionally and I’d like to thankyou ajay and Lucy for helping us as much as you have
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Connells's Hertsmere office has 1,768 reviews across two platforms: 165 on Google, 1,603 on Trustpilot (across the whole business).
Connells Bushey is rated 2.2 out of 5 across all 1,768 reviews, and 4.6 out of 5 on Google from 165 reviews.
Connells Bushey, 86 High Street, Watford, WD23 3HD, Hertsmere, WD23 3HD.
