Every review we hold for the Herts office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleThey never turned up for appointment and no phone call to cancel.
Jacqueline · 18 June 2023
Agent replied · 17 June 2024
Hello Jaqueline, I have looked into this and we have no record of you on our system. Everyone that views any property is registered on our system before viewing for professional and safeguarding reasons.
If I had any contact details for you I would call you directly to discuss it with you and compensate you if necessary but I have no way of getting in touch. Please call me, Neil Hall on 01438 728444 to resolve any complaint that you may have. I look forward to hearing from you.
★★★★★ 5/5
FacebookI have used Homes & Mortgages for multiple property purchases, lettings and management of properties. I have found both sales & letting to be very friendly, helpful and professional at all times, they consistently find tenants at competitive rates, very quickly and efficiently while ensuring I'm kept up to date at all times. I would not hesitate in recommending this company to friends, family and colleagues alike.
Jamie · 6 March 2017
★★★★★ 1/5
GoogleRubbish to rent from .. disgraceful communications and happy to leave there tennets with broken beds and deny for over 4months that never told them still on going .roofs falling down garden over grown broken cooker and much more to wrote down . Quick enough to take money but not to fix amy problems .... they need to ship up ..
Leanne · 18 June 2020
★★★★★ 4/5
GoogleReally helpful staff great service, especially Sammie and the mortgage adviser Lee.
Thank you guys.
Ben · 19 June 2019
★★★★★ 4/5
GoogleHad bad experiences with the buyers and their solicitors but Louie remained determined and followed through every query. He was kind and courteous towards myself and my family at all times even when I was getting stressed!
Angie · 18 June 2023
★★★★★ 5/5
GoogleWe couldn’t ask for a better service than the one we received at Homes and Mortgages. Thanks to Mr Elliot Harley for helping us out through the whole process of finding us the best apartment.
Ruvimbo · 18 June 2023
★★★★★ 5/5
GoogleAlways helpful and friendly I have brought property here and are now a landlord, always keep you up to date. Could you ask for more I don’t think so.
Malc · 18 June 2023
★★★★★ 5/5
GoogleGreat service from Sammie, always a pleasure to deal with and very prompt and helpful replies to emails. Thank you!
Robert · 19 June 2019
Agent replied · 17 June 2024
Hi Robert, thank you for your review. We wish you well with your new property.
★★★★★ 5/5
FacebookOutstanding service from Homes and Mortgages in finding us a tenant for our Old Town property. Sammie in particular was exceptionally helpful and answered all my queries in a timely and professional manner yet at the same time being really friendly and approachable. I'd highly recommend Homes and Mortgages to anyone.
Eileen · 12 June 2018
★★★★★ 5/5
FacebookThank you team. It’s been a roller coaster but we got there in the end! Fabulous team, making my journey in selling just that bit brighter. Lee always had a smile and positive out look through out.
Would recommend them, give them a bell.
Sally · 12 February 2021
★★★★★ 1/5
GoogleThe staff have been really rude and patronizing any time I have called up for an issue.
Luke · 19 June 2017
Agent replied · 17 June 2024
Hi Luke, thank you for your review and following on from our telephone conversation we have clarified that it was the latest phone call to the office that you made. As discussed this will be addressed with management and the member of staff. We pride ourselves on giving a better customer experience.
★★★★★ 5/5
FacebookRented our first property in the UK (originally from South Africa) through H&M and we have been so happy with their service. They are friendly, efficient, accommodating and really went the extra mile to make sure we got what we wanted. Can not recommend them enough!
Millika · 7 August 2017
★★★★★ 5/5
FacebookI used Homes and Mortgages to sell my house. Lee dealt with the sale and from start to finish kept me updated with the process as it was my first house sale, i would highly recommend the team at Home and Mortgages!
Louis · 2 February 2019
★★★★★ 4/5
GoogleTook longer than expected but all round decent service provided, mentioning Lee on the initial contact, having contact with both Peter & Louie throughout
Kerry · 18 June 2022
★★★★★ 5/5
GoogleReally helpful staff who kept me informed throughout the process! Thank you all.
Catherine · 18 June 2023
★★★★★ 5/5
FacebookAn excellent team, confident, highly professional with a very welcoming approach.
All procedures were clearly explained and the paperwork efficiently prepared.
It has been a pleasure to do business with Sammie and the H&M team.
Jill · 3 August 2017
★★★★★ 5/5
GoogleProfessional, helpful & efficent, friendly members of staff always willing to sort things out.. we are repeat clients & always happy with the service.
Kat · 18 June 2020
★★★★★ 5/5
FacebookJust finished our first purchase with Homes and Mortgages and we recommend 100 % . Friendly and reliable agent . Very good service from beginning to end .
Roxana · 20 April 2018
★★★★★ 5/5
GoogleVery happy with the team, got me out of a tight situation!
Rory · 18 June 2022
★★★★★ 5/5
FacebookReally great estate agents - great service for both renting out a property and selling it. Would recommend
Rachael · 5 April 2021
★★★★★ 5/5
GoogleProfessional and helpful office that go above and beyond to help you out. Cant recommended highly enough.PositiveResponsiveness, Quality, Professionalism, Value
Paul · 18 June 2020
★★★★★ 5/5
GoogleThe best Estate Agents in Stevenage, particularly impressed with Lee McManus. They are proactive, very knowledgeable and have excellent customer service.
Darren · 19 June 2018
★★★★★ 5/5
GoogleVery professional fast response
Overall brilliantPositiveResponsiveness, Quality, Professionalism, Value
C · 18 June 2021
★★★★★ 5/5
FacebookFriendly, helpful & professional staff, both for lettings & sales. Accurate & honest valuations. Good communication.
Pam · 15 August 2018
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
